Deutsche Bank Customer Care No. 1860 266 6601

Organization: 
Toll free Number(s): 
All India Number(s): 
International Numbers: 
+91 22 6601 6601 (For NRI Support)

IVRS Menu : 1860 266 6601

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  • Press 1: To report any fraud or loss of your card.
  • Press 2: If you are an existing customer.
  • Press 3: For product information, motional offers and any other information.
  • Press 4: To know about your application status.

Emails

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Important Links

SMS Services

Sr No. Service Name SMS Format
1 Lost or Stolen Debit Cards <BLOCK> <last 4 digits of card> to 561615
In case <BLOCK ALL> keyword is sent, all the
linked debit cards will be blocked
2 Fraud SMS “FRAUD” to 561615 from your registered
mobile no.
3 Update your email ID SMS UPDATE <customer><email ID> ID to 561615
4 Home Loan
HOME
5 Loan against Property PROP
6 Personal Loan PL
7 Business Instalment Loan BIL
8 Overdraft OD
9 Magnus MAGNUS
10 Advantage Banking ADV
11 Private Banking PB
12 Savings Account SAVE
13 Expat Banking EXPAT
14 Eve Account EVE
15 Payroll Account SAVE
16 Fixed Deposit FD
17 Mutual Funds MF
18 Portfolio Management Services PMS
19 Demat Account DMAT
20 Life Insurance INS
21 Non Life Insurance ERGO
22 Health Insurance HEALTH
23 Current Account CRNT
24 Trade Services & Forex TRADE
SMS Keywords for Current Account holders
25 Balance enquiry of primary Current Account <BAL> <used ID>
26 Balance enquiry <CA> <last 4 digits of a/c> <used ID>
27 Last 5 transactions in your Current Account <TCA> <last 4 digits of a/c> <used ID>
28 Get the status of a cheque linked to your Current Account <CHQST> <CA> <last 4 digits of a/c> <chq number> <used ID>
29 Get Current Account Statement upto 6 months on your registered mailing address* <STMT> <CA> <last 4 digits of a/c> <months> <used ID>
30 Get Current Account e-Statement upto 6 months on your registered email ID* <eSTMT> <CA> <last 4 digits of a/c> <months> <used ID>
31 Get new cheque book linked to your Current Account <CHQ> <CA> <last 4 digits of a/c> <used ID>    

Branch Locator

Sr No. Locations Contact Details Address Fax No.
1 Ahmedabad 079-71015012 637, Ground Floor-B, Gulbai Tekra, Off C.G.Road,
Ahmedabad - 380006.
079-71015012
2 Aurangabad 0240-6615600 A-2 Ground Floor, Aurangabad Business Center, Adalat Road,
Dr. Rajendra Prasad Marg, Aurangabad - 431005.
0240-6615700
3 Bangalore 080-71935507, 080-71935589 No. 26 - 27, Ground Floor, Raheja Towers, M.G. Road,
Bangalore - 560001, Karnataka.
080-71935500
4 Chennai 044-71309696, 044-71309613 4-4A Western Tower, Sunny Side, Shafee Mohammed Road,
Thousand Lights, Chennai - 600 006.
 
5 Delhi 011-66009600, 011-71109639 Ground and 14th Floor, Hindustan Times House, 18-20, Kasturba
Gandhi Marg, New Delhi - 110001.
 
6 Gurgaon 0124-7138282 Deutsche Bank, Ground Floor, Tower B, Building No 9, DLF Cyber
City, Gurgaon-122002
 
7 Kolhapur 0231-6601300 221B / 1B, E Ward, Tarabai Park, Opposite D-Mart, Kolhapur - 416003,
Maharashtra.
0231-6601400
8 Kolkata 033-71009477, 033-71009608 9 Shakespeare Sarani, Ground Floor, Brooke House, Kolkata - 700071,
West Bengal.
 
9 Ludhiana 0161-6624508 SCO 9-10, Green Park Avenue, Canal Colony, Pakhowal Road,
Ludhiana, Punjab - 141002.
 
10 Moradabad 9720057862 8th Km. Stone, Delhi Road, Opp. Naya Moradabad, Mangupura,
Moradabad, U.P - 244001.
 
11 Mumbai 022-71804097, 022-72000000 Deutsche Bank AG, Ground Floor, Deutsche Bank House, Hazarimal
Somani Marg, Azad Maidan, Next to Sterling Cineplex, Fort,
Mumbai - 400001, Maharashtra
 
12 022-66009696 110 / Sidrah, S V Road & 8th Extension Road Corner, Khar (West),
Mumbai - 400 052, Maharashtra.
 
13 Noida 0120-7141140, 0120-7141109 Deutsche Bank AG, Som Datt Tower, Third Floor, K-2, Sector 18,
Noida - 201301.
0120-7141111
14 Pune 020-71249000 Suprem, CTS no 1337/2, Shop no 133/1 & 134/2, Main ITI Road,
Aundh, Pune - 411007, Maharashtra.
020-71249001
15 Salem  7824809202 Plot No: 9 & 10, Venkatathiri Nilayam, Yercaud Main Road, Kannankurinchi
Post, Salem - 636008, Tamil Nadu.
0427-2402684
16 Surat 0261-6647210 124, Kalamandir House, Rajkamal Lakhichand Building, Ghod Dod Road,
Athwa, Surat - 395007.
 
17 Vellore 7824809208 R J Plaza, Ground Floor, No. 5, Katpadi Main Road, Virudhampet,
Vellore - 632006, Tamil Nadu.
 

ATM Locator

Sr No. Locations Address
1 Ahmedabad 637, Ground Floor-B, Gulbai Tekra, Off C.G.Road,
Ahmedabad - 380006.
2 Aurangabad A-2 Ground Floor, Aurangabad Business Center, Adalat Road,
Dr. Rajendra Prasad Marg, Aurangabad - 431005.
3 Bangalore No. 26 - 27, Ground Floor, Raheja Towers, M.G. Road,
Bangalore - 560001, Karnataka.
4 Chennai 4-4A Western Tower, Sunny Side, Shafee Mohammed Road,
Thousand Lights, Chennai - 600 006.
5 Delhi Ground and 14th Floor, Hindustan Times House, 18-20, Kasturba
Gandhi Marg, New Delhi - 110001.
6 Gurgaon Ground Floor, Infinity Towers, DLF Phase II, Gurgaon - 122002.
Landmark : Opposite Ericcson Building (near DLF Gateway Tower on NH-8) 
Copal Partners, Plot No. 267, Udyog Vihar, Phase-2, Gurgaon - 122016.
Landmark : Copal Partners
7 Kolhapur 221B / 1B, E Ward, Tarabai Park, Opposite D-Mart, Kolhapur - 416003,
Maharashtra.
8 Kolkata 9 Shakespeare Sarani, Ground Floor, Brooke House, Kolkata - 700071,
West Bengal.
9 Ludhiana SCO 9-10, Green Park Avenue, Canal Colony, Pakhowal Road,
Ludhiana, Punjab - 141002.
10 Mumbai Sidrah, Cts No. 624, Khar (W), Mumbai - 400052.
Landmark : Corner Of SV Road & 8th Road
11 Deutsche Bank House, Hazarimal Somani Marg, Fort, Mumbai - 400001.
Landmark : Near Sterling Multiplex
12 Noida Deutsche Bank AG, Som Datt Tower, Third Floor, K-2, Sector 18,
Noida - 201301.
13 Pune Suprem, CTS no 1337/2, Shop no 133/1 & 134/2, Main ITI Road,
Aundh, Pune - 411007, Maharashtra.

Grievance Redressal

Level 1

  • For any query/complaint, you can call at 18602662201 or mail at customer.care@db.com .
  • If your query is not resolved, then you can also fill this Form
  • You can also visit your nearest branch location.

Level 2

  • If your query is still not resolved within 10 working days, then you can also mail at head.services@db.com .

Level 3

  • If you are not satisfied with the resolution given at above levels, then you can contact to nodal officer details mentioned below:
    Sr No. Designation Contact No. Email Address
    1 Principal Nodal Officer 022-71806425 nalanda.kadam@db.com Deutsche Bank AG, Nirlon Knowledge Park, B1, Off Western Express Highway, Goregaon (East), Mumbai - 400063, India.
    2 Nodal Officer: Delhi / Noida / Gurgaon/Moradbad/Ludhiana 011-71109699 ankush.choudhary@db.com Deutsche Bank AG,Ground and 14th Floor, Hindustan Times House, 18-20, Kasturba Gandhi Marg, New Delhi - 110001.
    3 Nodal Officer: Bangalore/Chennai / Salem / Vellore 080-71935501 ritesh.shetty@db.com Deutsche Bank AG, Floor Ground, Raheja Towers, 26-27 M G Road, Bangalore - 560001, India.
    4 Nodal Officer: Mumbai/Ahmedabad/Surat/Kolkata 022-71804501 anand.thomas@db.com Deutsche Bank AG, Floor Ground, DB House, Hazarimal Somani Marg, Mumbai - 400001,
    5 Nodal Officer: Pune/ Kolhapur / Aurangabad  020-71249010 radhika.apte@db.com Deutsche Bank AG, Floor Ground, Suprem, Main ITI Rd, Opp Ozone, Pune - 411007, India.

Level 4

  • If you are not satisfied with the resolution given by level 3, then you can contact to Principal nodal officer details mentioned below:
    Designation: Principal Nodal Officer
    Email: nalanda.kadam@db.com, pno.india@db.com
    Address: Deutsche Bank AG, India
    Private and Commercial Clients
    PO Box Number - 9094
    Goregaon Post Office
    Goregaon (E), Mumbai 400063.

Level 5

  • If your query is not resolved or you are not satisfied with the resolution given by the above levels, then you can also lodge your complaint online through Complaint Management System Portal.

Form Centre

Corporate Office

Deutsche Bank AG
Corporate Headquarters in India
Deutsche Bank House, Hazarimal Somani Marg
Fort, Mumbai 400 001, India.
Contact No.: 022-66584600, 022-61811845, 022-71811845