If a patient cancelled the online consult request order before doctor consultation than he/she will be eligible for full refund less 5% to be deducted as bank transaction charges.
All Refunds shall be instant credited 100% into DD Health Wallet in Patient medical account- Naini which can be used for online consult for further need of self or family members.
If a user wants to DD Health Wallet amount to his/her bank account then Refund will be credited after deduction of 5% as bank transaction charges.
If the cancellation is due to the abusive nature of the User, such User shall not be eligible for any refund.
If patients or user canceled online request order after the consultation of doctor then fee will not be refunded.