East Coast Railway Contact No.
Organization:
East Coast Railway Toll free Number(s):
- 139 (Train Enquiry, Assistance & Grievances)
- 138 (Passenger Helpline)
- 182 (Helpline for Women in Railways)
Website:
Official Website - dycenhm [at] ecor [dot] railnet [dot] gov [dot] in (Public Feedback)
Important Link
Telephone Directory
Helpline Numbers
| Sl.No. | Place | Designated authority | Telephone Numbers |
|---|---|---|---|
| 1 | East Coast Railway Headquarters at Chandrasekharpur, Bhubaneswar-751023. |
Director of Grievances & Sr. Dy.General Manager. |
0674-2300230 |
| 2 | Divisional HQ at Khurda Road.Pin-752050 |
Divisional Director of Grievances & Addl.Divisional Railway Manager. |
0674-2490264 |
| 3 | Divisional HQ at Sambalpur. Pin-768002 |
Divisional Director of Grievances & Addl.Divisional Railway Manager. |
0663-2405312 |
| 4 | Divisional HQ at Visakhapatnam. Pin-530004 |
Divisional Director of Grievances & Addl.Divisional Railway Manager. |
0891-2746202 |
The Email Address in which complaint can be lodged in East Coast Railway Zone is dgm [at] ecor [dot] railnet [dot] gov [dot] in
Other Queries Numbers /Loging of Grievance
| Description | Designation | Number |
|---|---|---|
| Catering issues | Assistant Commercial Manager (Catering) | 8455885968 |
| Reservation issues | Asst. Comm. Maer (Passenger Service) | 8455885981 |
| Coaching & Freight Refund Cases | Dy. Ch. Commi, Manager (Claims & Refund) | 8455885957 |
| TTE/ Conductor Related Cases | Chief Commercial Manager (PS) | 8455885959 |
| For More Informatuion Click Here. | ||
Divisons Grievances Redresssal
A.-Headquaters Divisions, Chandrasekharpur, Bhubaneswar-751017
| Sl | Designation | Name | Contact No. | Email.id | Fax | Address | |
|---|---|---|---|---|---|---|---|
| 1. | AGM/Director of grievances |
S.K Srivastava | Rly | 50100 | agm [at] ecor [dot] railnet [dot] gov [dot] in | Rail Sadan, Chandrasekharpur , Bhubaneswar- 751017 |
|
| Dot | 0674-2303672 | 0674-2301151 | |||||
| 2. | DGM(G) | A.K Mishra | Rly | 50400 | dgm [at] ecor [dot] railnet [dot] gov [dot] in | ||
| Dot | 0674-2301334 | 0674-2300822 | |||||
| 3 | DySecy(PG) | U.K Mishra | Rly | 50108 | dysecy_pg [at] ecor [dot] railnet [dot] gov [dot] in | ||
| Dot | 0674-2300104 | 0674-2300822 | |||||
| 4 | Grievance Cell | East Coast Railway |
Rly | 51802 | |||
| Dot | 0674-2300822 | 0674-2300822 | |||||
B.- Divisions Khurda Road Division, At- Jatni, Dist Khurda, Pin-752050
| Sl | Designation | Name | Contact No. | Email.id | Fax | Address | |
|---|---|---|---|---|---|---|---|
| 1 | ADRM /Divisional Director of grievances |
KalyanPattnaik | Rly | 72202 | adrm_kur [at] kur [dot] railnet [dot] gov [dot] in | 72100 | KhurdaRaod Division, At- Jatni, Dist : Khurda, Pin : 752050 |
| DOT | 0674-2490264 | 0674-2490567 | |||||
| 2 | Sr DCM | AmiteshAnand | Rly | 72230 | srdcm_kur [at] kur [dot] railnet [dot] gov [dot] in | 72836 | |
| DoT | 0674-2492945 | ||||||
C.-Waltair Division,Dandaparthy, Visakhapatnam- 530004.
| Sl | Designation | Name | Contact No. | Email.id | Fax | Address | |
|---|---|---|---|---|---|---|---|
| 1 | ADRM (OP) / Divisional Director of grievances |
Sri Manoj Kumar Sahoo |
Rly | 82202 | adrm [at] wat [dot] railnet [dot] gov [dot] in | 82202 82404 |
Dandaparthy, Visakhapatnam. 530004 |
| DOT | 0891-2746230 | 0891-2728832 | |||||
| 2 | Sr DCM | A.KTripathi | Rly | 82230 | srdcm_wat [at] wat [dot] railnet [dot] gov [dot] in | 82098 | |
| DOT | 0891-2746230 | 0891-2842098 | |||||
D.-Sambalpur Division,Modipara, , Sambalpur- 768002
| Sl | Designation | Name | Contact No. | Email.id | Fax | Address | |
|---|---|---|---|---|---|---|---|
| 1 | ADRM /Divisional Director of grievances |
Sri Anand Singh | Rly | 62202 | adrm_sbp [at] sbp [dot] railnet [dot] gov [dot] in | 62402 | Modipara Sambalpur-768002 |
| DOT | 0663-2405312 | 0663-2405312 | |||||
| 2 | Sr. DCM | Sambit S. Nayak | Rly | 62230 | srdcm_sbp [at] sbp [dot] railnet [dot] gov [dot] in | 62530 | |
| DOT | 0663-2533195 | 0663-2533195 | |||||
For Vigilance Related complaints
- Vigilance Helpline Number: 139
- Dedicated Mobile No.: 8455885031
- Email: sdgm [at] ecor [dot] railnet [dot] gov [dot] in
Public Grievances on Centralized Public Grievance Redress And Monitoring System (CPGRAMS)
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