ESAF Small Finance Bank Customer Care No. 1800 103 3723

Updated on Thursday, 22 August 2024 - 10:16am
Organization: 
Toll free Number(s): 
  • 1800 103 3723 (Customer Support)
  • 1930 (For Cyber Financial Fraud Reporting, 24*7)
All India Number(s): 
  • 080-4552 0100 (Customer Service/Paid line for NRI Customers)
  • 85928 66639 (Missed Call no. - For knowing A/C balance)
  • 85938 66639 (Missed Call no. - For knowing Mini Statement)
  • 80860 77575 (For SMS Banking)
  • 0487-7123 456 (For General Queries)
Website: 
Official Website

IVRS Menu : 1800 103 3723 / 080-4552 0100

First Select Language:

  • Press 1- To report a lost or stolen card .
  • Press 2- To report Fraud .
  • Press 3- To all other enquiry .
  • Press 9- To speak to Customer Care Executive .

Install App

Emails

  • customercare [at] esafbank [dot] com (For Customer Support)
  • enquiry [at] esafbank [dot] com (For New Products Enquiry)

Important Links

Block Card/Loss of Card

To block your Debit, Credit or any other card issued by the bank-

  • Contact: 18001033723  (1-800-103 - ESAF) or 080-46443723  (080-4644 - ESAF)
  • Email at customercare [at] esafbank [dot] com OR Visit your nearest branches .

SMS Banking

Send <Keyward> to 9990016467 or 8086077575

Sr No. Service Keywards
1 Balance Enquiry <BAL>
2 Mini statement < MIN >
3 Cheque Status < CHQSTATUS >
4 Stop Cheque Request < CHQSTOP >
5 Chequebook Request < CHQBOOK >
6 Debit card pin Regeneration < EPIN >
7 Change of Primary Account number < SETPRIME XXXX >
(Last four digit of to be updated account number)

Missed Call Banking

  • To know your Account Balance, give a missed call on 8592866639 (85928-MONEY) .
  • To know your last few transactions, give a missed call on 8593866639 (85938-MONEY) .
  • In case the mobile number is associated with multiple account, information on the Primary account will be provided. To change your Primary account, please SMS “SETPRIME XXXX” to 9990016467 (OR) 8086077575. XXXX denotes the last 4 numbers of to be updated account number.

Complaints and Grievance Procedure

If You have any complaint or grievance or you are not satisfied with services/products, you can lodge a complaint via following means :

Level 1

  • If you have any Service Request/Complaints, please contact 24 hour Customer Care on 1800-103-3723 / 080-4552-0100 (NRI Line) .
  • You can Email to customercare [at] esafbank [dot] com .
  • Or you can also visit your nearest branches .

Level 2

  • Even after 5 days, if you are still not happy with the resolution you may contact the Cluster Head .
  • Here you can select your state and district and Find Your Cluster Head Details .
  • Before escalating the complaint to Cluster Head, kindly ensure that you have lodged the complaint with the Branch as mentioned in Level I above and the time frame of 5 working days have been expired from the date of complaint registration.

Level 3

  • If you feel your complaint has not been handled properly even after 10 days you may contact the Regional Nodal Officer
  • Here you can select your state and district and Find Your Regional Nodal Officer Details .

Level 4

  • If you are still not satisfied with the resolution even after 15 days you may contact the Principal Nodal Officer :
    • Principal Nodal Officer
      ESAF Small Finance Bank.
      ESAF Bhavan, Mannuthy, Thrissur-680651
      Email: principalnodalofficer [at] esafbank [dot] com
      Phone No: 8589001933
  • Principal Nodal officer would be the nodal officer and overall in charge at Head office level for the issues pertaining to persons with disabilities.

Level 5

  • If you are still not satisfied with the resolution of your complaint you can approach the Banking Ombudsman only if the complaint is not resolved within 30 days after contacting the bank. Physical address of CRPC, Chandigarh as below:
    • Reserve Bank of India,
      4th floor, Sector 17, Chandigarh, 160017
  • The complaint lodging portal of the Ombudsman - RBI Complaint Management System (CMS)
  • RBI Contact Centre – 14448 (9:30 am to 5:15 pm)
  • You can also Contact Customer Facilitation Centres regarding NEFT/ RTGS .

NR1 Banking

  • 080-4552-0100 - Paid line for NRI customers
  • Email: nrihelpdesk [at] esafbank [dot] com
  • NRI Banking Branches

Form Center

Corporate Office

ESAF Small Finance Bank,
ESAF Bhavan
Mannuthy P. O.,
Thrissur,
Kerala, India - 680651

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