GTPL Hathway Contact No. 1800 419 0419

Toll free Number(s): 
  • 1800 419 0419 (For Customer Support, 24*7)
All India Number(s): 
  • 97276 33633 (For Contact Support, Mon-Sun, 9:30am-5:30pm)
  • 703 903 5051 (Missed Call No. For New Connection)
  • 99789 04668 (For Local Cable Operator Support)
  • 99789 04899 (Alternate No. for Local Cable Operator Support)
  • 82000 92000 (For WhatsApp Support)

IVRS Menu No. 1800 419 0419

Select your preferred language: Gujarti, Hindi, English, Marathi etc

  • Press 1: For GTPL Fiber
    • Press 1: For new connection
    • Press 2: For complaint or request
  • Press 2: For Cable TV
    • Press 1 : For new connection
    • Press 1 : For Technical complaint
    • Press 2 : For any other assistance

Emails

  • yoursupport [at] gtpl [dot] net (For Customer Support)
  • info [at] gtpl [dot] net (For General Query)
  • lco [dot] supportcentre [at] gtpl [dot] net (For Local Cable Operator Support)

Install App

Important Links

For Grievance/Complaint

Level 1

  • If you have any query you can directly contact to customer care at 9727633633 And 18004190419 or you can also mail at yoursupport [at] gtpl [dot] net.
  • And you can contact according to the type of complaint:
    Sr No. Complaint Type Contact Details Timeline for Redressal
    1 Provisioning New Connections Contact no.: 9727633633,
    18004190419,
    Email: yoursupport [at] gtpl [dot] net
    Within 15 Days of receiving your application with Valid Documents (Provided technical Feasibility in your area permits the connection)
    2 Fault Repair Contact no.: 9727633633,
    18004190419,
    Email: yoursupport [at] gtpl [dot] net
    Attended to within 3 days of request and resolved in a maximum of 30 days
    3 Shifting the Connection to your new address within the same city Contact no.: 9727633633,
    18004190419,
    Email: yoursupport [at] gtpl [dot] net
    Attended to within 3 days of request and resolved in a maximum of 15 Days (Provided technical Feasibility in your area permits the connection)
    4 Closures Contact no.: 9727633633,
    18004190419,
    Email: yoursupport [at] gtpl [dot] net
    Attended to within 24 Business hours
    5 Billing Contact no.: 9727633633,
    18004190419,
    Email: yoursupport [at] gtpl [dot] net
    Attended to within 24 Business hours

Level 2

  • If you still have query then you can also contact online through the website by Logging into the homepage. Once you're logged in, go to the "My Service Requests" section. There, you'll need to provide the necessary information related to your complaint and then submit your request.

Level 3

  • If you are still not satisfied from the resolution provided at level 2 you can contact on the details of Nodal officers mentioned below:
    Sr No. State Contact No. Email Address
    1 Delhi 6357240644 nodalofficer [dot] del [at] gtpl [dot] net Ground Floor, 258, Okhla Industrial Estate, Phase III, New Delhi - 110020
    2 Haryana 6357083573 nodalofficer [dot] har [at] gtpl [dot] net Shop No. 1355/5, Near Partap Talkies, Railway Road, Rohtak - 124001, Haryana
    3 Himachal Pradesh 6357083705 nodalofficer [dot] hp [at] gtpl [dot] net 215, A/2, Opp. P.G. College, Hamirpur Main Road, Government College, Anu, Hamirpur - 177005, Himachal Pradesh
    4 Karnataka 6357083574 nodalofficer [dot] kar [at] gtpl [dot] net 231, 3rd Floor, Srinikethana, 2nd Main Road (Sampige Road), 15th Cross Malleshwaram, Bangalore - 560003, Karnataka
    5 Madhya Pradesh 6357240629 nodalofficer [dot] mp [at] gtpl [dot] net 307 And 308, Third Floor, Shagun Tower, Above Apna Sweets, Nr. Vijay Nagar Circle, Vijay Nagar, Indore - 452010, Madhya Pradesh
    6 Nagaland 6357083575 nodalofficer [dot] nag [at] gtpl [dot] net H/NO-151, Lane-1,Half Nagarjan, Nagarjan, Dimapur East, Dimapur - 797112, Nagaland
    7 Uttar Pradesh 6357083708 nodalofficer [dot] up [at] gtpl [dot] net D-64/29, K-1-R, Bank Colony, Mahmoorganj, Varanasi - 221010, Uttar Pradesh
    8 Uttarakhand 6357083705 nodalofficer [dot] utt [at] gtpl [dot] net Ground Floor, Banshi Kunj, Canal Road, Ward-19-C-73, Malla, Gorakhpur, Tikoniya, Haldwani - 263139, Uttarakhand
    9 Bihar 6357240630 nodalofficer [dot] bih [at] gtpl [dot] net First Floor, Reena Villa - 1090, Hotel Novelty International, Nr. Times of India Building, Freaser Road, Patna - 800001, Bihar
    10 Gujarat 8141766644 nodalofficer [dot] guj [at] gtpl [dot] net

    2nd Floor, Sahajanand Shopping Centre, Opp Swaminarayan Temple, Shahibaug, Ahmedabad-380004

    11 Jharkhand 6357240631 nodalofficer [dot] jkd [at] gtpl [dot] net Unit No. 6 And 7, Third Floor, Commerce House - 1, Shashtri Nagar, Nr. Bank More, Dhanbad - 826001, Jharkhand
    12 Maharashtra 6357240628 nodalofficer [dot] mah [at] gtpl [dot] net Survey No. 15, Samarth Park Society, Opp. Abhinav School, Anand Nagar, Sinhgadh Road, Pune- 411051, Maharashtra
    13 Rajasthan 6357240627 nodalofficer [dot] raj [at] gtpl [dot] net B-35 And 36, Vidhyut Nagar Society, Ajmer Road, Jaipur-302021, Rajasthan
    14 Assam 6357240632 nodalofficer [dot] asm [at] gtpl [dot] net Second Floor, House No. 29, Debadaru Path, Nr. Rajdhani Masjid, B/H MLA Hostel, Ganeshguri, Dispur, Assam Sachivalaya, Kamrup Metro - 781006, Assam
    15 Andhra Pradesh 6357240633 nodalofficer [dot] ap [at] gtpl [dot] net First Floor, Brindavan, MIG 75, Sector 01, D. No 1-51-2/2, MVP Colony, Visakhapatnam - 530017, Andhra Pradesh
    16 Tamil Nadu 6357240634 nodalofficer [dot] tn [at] gtpl [dot] net 3rd Floor, 56/05, C P Ramaswamy Road, Alwarpet, Chennai - 600018, Tamilnadu
    17 Goa 6357240637 nodalofficer [dot] ga [at] gtpl [dot] net Office No. 108, Gera Imperium Grand, Patto, Panaji, Panjim- 403001, Goa
    18 Manipur 6357240638 nodalofficer [dot] mn [at] gtpl [dot] net P O Imphal, Purana Rajbari, P S Porompat, Imphal East -795005, Manipur
    19 Meghalaya 6357240639 nodalofficer [dot] ml [at] gtpl [dot] net Block C, Near Seng Khasi College, Mawlai, Nongpdeng, East Khasi Hills, Shillong - 793008, Meghalaya
    20 Tripura 6357240640 nodalofficer [dot] tr [at] gtpl [dot] net Old Guest House Road, Surya Choumoni, Agartala - 799001, Tripura
    21 Telangana 6357240641 nodalofficer [dot] tel [at] gtpl [dot] net 401 And 402, Block B-1, 4th Floor, “White House”, Kundanbagh, Begumpet, Hyderabad - 500016, Telangana
    22 Puducherry 6357240642 nodalofficer [dot] py [at] gtpl [dot] net No. 66, First Floor, Chetty Street, Vtc Rajbhavan, Puducherry - 605001

Appellate Authority

Contact No.: 8141766655 (Mon-Fri, between 10:30-6.30pm)
Email: appellateauthority [dot] guj [at] gtpl [dot] net

Offices Address

Sr No. Office Contact Details Address
1 Registered 079-25626470,
info [at] gtpl [dot] net

202, 2nd Floor,Sahajanand Shopping Center, opp.
Swaminarayan Temple, Shahibaugh, Ahmedabad - 380004
2 Corporate 079-61400000,
info [at] gtpl [dot] net
GTPL House Opp. Armieda, Off Pakwan Cross
Roads,Sindhu Bhavan Road, Bodakdev, Ahmedabad - 380059

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