HDFC Bank FASTag Contact No. 1800 120 1243

Updated on Saturday, 1 February 2025 - 12:45pm
Organization: 
Toll free Number(s): 
  • 1800 120 1243 (For Fastag Helpline, 24*7)
  • 1033 (NHAI Toll Free For FASTag Complaints)
All India Number(s): 
  • 720 805 3999 (Missed Call No. For Balance Enquiry)
  • 70700 22222 (WhatsApp Support for FASTag Recharge)
Website: 
Official Website

IVRS Menu No. 1800 120 1243

Select the Preferred Language (English/Hindi)

  • Press 1: To Get Video KYC Link
  • Press 2: If you want to Applied for HDFC Bank FASTag
  • Press 3: To Check KYC Status
  • Press 4: To Raise Transaction Dispute
  • Press 5: To Replace Your Existing HDFC Bank FASTag
  • Press 6: To Close Your HDFC Bank FASTag Wallet
  • Press 7: To Get Your FASTag Wallet Pallet
  • Press 9: To Speak Customer Service Executive

Email

  • fastagsupport [at] 1pay [dot] in (For Gemneral Query)

Important Links

Missed Call/SMS Service

  • FASTag balance enquiry through missed call - Dial 7208053999 from your registered mobile number.

Procedure For FASTag Recharge

Sr. No. Service Procedure
1 PayZapp Login > Bills And Recharge > Utility / BillPay > FASTag > HDFC Bank FASTag > Enter details And Recharge
2 UPI Application
  • Open any UPI application > Select FASTag Recharge > HDFC Bank FASTag > Enter Vehicle No And Recharge
  • Open any UPI application > Click on Pay by UPI ID and enter the VPA > Enter the pre-defined VPA for HDFC Bank NETC
3 NETC FASTag Website
  • Visit portal> Quick Recharge tab > Enter VRN, Mobile no. and amount > Enter OTP and make paymentNote: Your FASTag wallet login credentials for online portal cannot be used to recharge FASTag for others.
  • Visit portal > Recharge icon > Select Record (Wallet ID) > Enter amount And proceed
  • Visit portal > Vehicle Details > UPI QR > Scan QR through any UPI app.
4 HDFC Bank Mobile Banking Login > Pay > Add Biller > FASTag > Add Details > Pay from > Recharge
5 HDFC Bank Net Banking Login > BillPay And Recharge > Pay > FASTag > Add Details > Enter Amount And Recharge
6 WhatsApp
  • Incase unregistered for ChatBanking on WhatsApp Save 70-700-222-22 in contacts > Send "FASTag" to 70-700-222-22 on WhatsApp > Select "Recharge" from the menu options > Confirm Amount > Confirm UPI PIN
  • If you are already registered on ChatBanking Send "FASTag" to 70-700-222-22 on WhatsApp > Select "Recharge" from the menu options > Confirm Amount > Confirm UPI PIN
For More Details

Grievance/Complaints

  • In case of any complaint firstly contact toll free number or email at fastagdisputes [at] hdfcbank [dot] com or fastagsupport [at] 1pay [dot] in
  • If your FASTag lost/Stolen Or complaint is regarding of any incorrect amount debit, call at HDFC Bank Call Centre number 1800 120 1243 to register your complaint and also can register your complaint at HDFC Bank.

NHAI/IHMCL/MORTH has launched 1033 helpline number for addressing NETC FASTag complaints related to Toll Plaza.

In case of harassment/misconduct/discourteous/rude behavior of toll collection staff :

  • Your complaint is to be lodged with respective project directors at the Toll Plaza. Email at etc [dot] nodal [at] ihmcl [dot] com or call on toll free number 1033.
Also See: 
HDFC Bank Toll Free No. 1800 2600