IDFC FIRST Bank FASTag Contact No. 1800 266 9970

Updated on Tuesday, 16 May 2023 - 10:24am
Organization: 
Toll free Number(s): 
  • 1800 266 9970 (Fastag Helpline - For any queries, or support)
All India Number(s): 
  • 99902 43331 (Missed Call No.-Balance Enquiry)
Website: 
Official Website

Email

  • etollservices [at] idfcfirstbank [dot] com (For FASTag Registration)

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Important Links

Frequently Asked Questions

  • Faq's, Fee and Charges, Helpline Information, Document Requirement, all details given in middle of the page or you can select the
    dropdown option from the top.

Enquiry Through Missed Call

  • FASTag balance enquiry through missed call - Dial 9990243331 from your registered mobile number.

Grievance/Complaints

  • In case of any complaint or query pertaining to any Transaction/s, the tag member may contact either by calling on customer care at 18002669970. In case the Tag member has any dispute in respect of any transaction. The tag member shall advise details to IDFC FIRST Bank within 7 days of the transaction date
  • If your FASTag lost/Stolen Or complaint is regarding of any incorrect amount debit, call at IDFC First Bank FASTag Call Centre number to register your complaint and also can register your complaint at IDFC Bank.

NHAI/IHMCL/MORTH has launched 1033 helpline number for addressing NETC FASTag complaints related to Toll Plaza. You can simply dial 1033 from Mobile/Landline.

In case of harassment/misconduct/discourteous/rude behavior of toll collection staff :

  • Your complaint is to be lodged with respective project directors at the Toll Plaza. Email at etc [dot] nodal [at] ihmcl [dot] com or call on toll free number 1033.

Steps For Closure of FASTag

For closure of your tag, you have to share the below mandatory details in PDF format on the given email at etollservices [at] idfcfirstbank [dot] com

  • User id & registered mobile number
  • Self-attested scan copies of the RC book (both sides)
  • Bank Cancelled Cheque (Register owner name mentioned on it) 
  • Voter ID card, Passport or Driving License (Any one)
  • FASTag Cancellation consent letter (with signature)
  • Peeled off FASTag sticker

They will inform you upon receipt of the documents. You Tag will be closed along with balance refund in 7 working days.  

Also See: 
IDFC First Bank Toll Free No. 1800 10 888