Mobikwik Customer Care No. 080-6980 8686

Updated on Wednesday, 9 November 2022 - 4:08pm

Organization:

Mobikwik

All India Number(s):

080-6980 8686 (Customer Suppport, Mon-Sat 9am-8pm)
011-6126 6390 (Customer Queries)
011-6126 5656 (Report Unauthorized Transaction)

Website:

Official Website

Email

fraudalert [at] mobikwik [dot] com (Fraud Alert)
partners [at] mobikwik [dot] com (Business Alliances & Inquiries)

Important Links

To Block or Report Unauthorised Transaction

Report via Mobikwik or App

Visit Official website or Help Section of your MobiKwik App and choose Report
Fraud option
Fill in the required details and click on Create Ticket.
Please use the Ticket Id generated for future reference or communication with our
investigation officer
To report Fraud on your MobiKwik account please keep the transaction details
(Order Id, Amount, Date and Time) handy for quick assistance

Grievance Redressal

Level 1

Process to handle Customer Grievances

You can register your complaint with Mobikwik Customer Support on the Help & Support portal
If you face any fraud or scam email at fraudalerts [at] mobikwik [dot] com, complaints related to ‘fraud and risk assessment’ take longer time to investigate.
They will response within 48 hours of receiving the complaint and try to resolve all your complaints/queries within 7 business days.
For refunds issues, it may take 3-10 days to reflect money into the account.

Level 2

You can escalate your complaint via call on 080-69808686 or email at grievance [at] mobikwik [dot] com.
- They will response within 24 hours of receiving the complaint and try to resolve all your complaints/queries within 5 business days.

Level 3

If you didn't receive the response or not satisfy, you can directly contact to Nodal Grievance Officer:
- Principal Nodal Officer – Dharmesh Yadav
  Nodal Officer – Prashant Gandhi
  Email :- nodal [at] mobikwik [dot] com
  Working hours: Mon-Fri 10 am to 7 pm
  Address: Office – One MobiKwik Systems Limited Unit No. 102,
  1st Floor, Block-B, Pegasus One, Golf Course Road, Sector-53, Gurugram,
  Haryana-122003, India .
They will also response within 24 hours of receiving the complaint and also try to resolve all your complaints/queries within 7 business days.

Level 4

If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can contact complaint lodging portal of the Ombudsman.
- Toll-Free No: 14448 (for enquiry)
  Email ID: crpc [at] rbi [dot] org [dot] in
  Address - Centralised Receipt and Processing Centre,
  Reserve Bank of India, 4th Floor, Sector 17,
  Chandigarh – 160017.

For more details and information, please contact RBI Ombudsman.

Address

Unit No. 102, 1st Floor, Block-B, Pegasus One,
Golf Course Road, Sector-53, Gurugram,
Haryana-122003, India.

Social Sites

Comments

Regarding recharge

Submitted by vivek Malvankar (not verified) on Sat, 09/11/2019 - 1:17pm.

Sir amount is deducted from my account on 8 Nov but recharge not done.

Yhn

Submitted by Majboot Singh (not verified) on Thu, 17/10/2019 - 1:12pm.

Mujhe lon chahie

money not refunded

Submitted by sobin k job (not verified) on Tue, 15/10/2019 - 8:15pm.

Date Oct 13, 219
Transaction Id: MBK522486029
Received :₹ 1,584
through this i paid money to mobikwik in order to recharge. but the status showed that it failed. but till now i didn't get my money or you did not refunded the money. very poor service

Money refund

Submitted by Vignesh (not verified) on Tue, 17/12/2019 - 7:39am.

I add my money in wallet back to bank but in my wallet 99rs money back to bank 5990 but not money added in my bank,5990 99 in wallet refund my money back to bank or wallet

My transection pending

Submitted by Pankaj Kumar srivastav (not verified) on Wed, 27/11/2019 - 1:50pm.

Plz refund my money

Refund Money

Submitted by Anonymous (not verified) on Wed, 20/11/2019 - 10:14am.

Bhai apko refund mil gya tha ya nahi mila abhi tak

login

Submitted by sujit kumar (not verified) on Fri, 27/12/2019 - 8:18am.

login nhi horha hai

Submitted by Vankar Mayurkumar bhikhabhai (not verified) on Sat, 24/08/2024 - 1:35pm.

Account login nahi ho raha hai login karte hai account user is disabled

Recharge problem

Submitted by Maniprava Sahoo (not verified) on Tue, 24/03/2020 - 1:07pm.

My recharge pending but Money deducted but recharge not done

Recharge problem

Submitted by Maniprava Sahoo (not verified) on Tue, 24/03/2020 - 1:04pm.

My recharge pending but Money deducted but recharge not done

cash back

Submitted by Vipin Dwivedi (not verified) on Sat, 12/10/2019 - 1:20pm.

This is worst app I had ever used . wasted my several hours to contact customer care but the executives not picking calls of the customer . Many times registered query in help desk but still my cash back of 75rs.not processed.
Paytm and amazon are far better than this .at least they connect with us on the customer Care but mobiwik have poor customer Care services.

Money not transferred to my account

Submitted by Anonymous (not verified) on Sat, 14/09/2019 - 6:05pm.

I am transferred money of 10425 through My credit to my debit card but it was not credited to my account so please credit the money imdiate.

not sent payment

Submitted by Anonymous (not verified) on Sat, 08/02/2020 - 10:36pm.

what problem tell now

Money not transferred to account

Submitted by Roshan Jha (not verified) on Wed, 08/01/2020 - 8:19pm.

On 6th Jan 2019, the amount of rupees 5203 had deducted from my wallet but not credited to my beneficiary account. Its request to you kindly help me the same.

Money not transferred may

Submitted by Dhoki masthan (not verified) on Sat, 03/06/2023 - 5:03am.

Money not transferred may account

Not Credit balance in my account

Submitted by Sushil Kumar Sinha (not verified) on Fri, 06/01/2023 - 9:36am.

Not Credit balance in my account Help us

Regarding for refund my amount

Submitted by Rajan Kumar (not verified) on Sat, 03/08/2019 - 8:21pm.

Sir,
My mobile number is not recharge but amount has deducted from my account. Please short out this issue.

Refund my payment.

Submitted by Gurmeet (not verified) on Sat, 12/10/2019 - 1:45pm.

Sir buy a gift card 11/10/2019 . Payment is successful. Gift card not show sms or email. And mobikwik app . My super cash is refund. My payment amount RS.1900 not refund. My payment is pay from UPI .please sir payment refund kab hogi.

Recharge not success

Submitted by Manjunath Manju (not verified) on Tue, 03/03/2020 - 7:18pm.

Amount has been deducted my account but recharge is not done

Recharge samasya

Submitted by RAMKHILAWAN LODHI (not verified) on Mon, 08/06/2020 - 10:39pm.

Dear sir maine galti se a do recharge kar Diye Hain jisse Mere account se a paise cut gaye hain to aap recharge Aaj Ka Rashifal Karke a Mera Paisa Wapas account main main transfer kar den

Boost loan

Submitted by Krishna kant (not verified) on Tue, 16/07/2019 - 12:59pm.

Please check the my status for boost Loan then help me

Can't access boost loan

Submitted by Prakash Singh Bhandari (not verified) on Wed, 02/10/2019 - 10:17am.

I'm unable to boost loan

Hi my City in rourkela odisha

Submitted by Upin Suna (not verified) on Thu, 11/07/2019 - 8:59pm.

Hi my City in rourkela odisha any shop not available in mobikwik I tell you my mobikwik wallet money transfer paytm wallet pls help me

Payment not done

Submitted by Anil taraj (not verified) on Wed, 12/06/2019 - 2:19pm.

I was doing payment of maxlife insurance policy but payment not dome and payment deduct by account please refund my payment

Sir iam two time ticket

Submitted by Anonymous (not verified) on Sat, 11/05/2019 - 6:27pm.

Sir iam two time ticket booking 9 may 2019 but not booking ticket and money is my account debited plz refund my money

Dear sir I forgot my password

Submitted by B Vijay Kumar (not verified) on Sun, 21/04/2019 - 5:36pm.

I forgot my password and my registered Mobile number is not working so please send password to my mail id which I have mentioned 957384xxxx this is my permanent number please send ASAP..xxxx

Electricity bill is not paid

Submitted by Anonymous (not verified) on Sun, 07/04/2019 - 2:40am.

I have paid my bill still it is showing me my bill is not paid in mobiwik history i can see amount is deducted but when i see in mobiwik electricity still the bills is not paid and it is now showing me to pay the bill with penality.it havw been 12 days i have paid the bill still it is not updated Y???

KYC

Submitted by sathyakala (not verified) on Mon, 18/03/2019 - 5:48pm.

Hi guys I have been trying to get in touch with you guys and it's impossible, I want to transfer my wallet balance to my account and my money is blocked because of some OTP issue, it's been a moth now and no one from your side responds .. please help me

Otp नाही आ राहा हे....

Submitted by Anonymous,vijay hari kadam (not verified) on Mon, 02/12/2019 - 3:16pm.

Otp नाही आ राहा हे....

My xtra withdrawal transaction is not successful

Submitted by Ritesh kumar (not verified) on Fri, 13/10/2023 - 11:55am.

Transaction ID P2P-56345539514xxx is process in 9 days please cheak my withdrawal transaction is not successful

Refund my money

Submitted by Choleshwar sahu (not verified) on Fri, 01/03/2019 - 12:07pm.

I was paying electricity bills, money was debited from the account but electricity bill was not paid

Transaction date 11feb2019
Transaction amount 730

Refund my money

Submitted by Rajput shilpi (not verified) on Sat, 23/11/2019 - 5:19am.

Order id-20191122597ed4340059f

Many transfer

Submitted by Anonymous (not verified) on Sat, 22/06/2019 - 2:45pm.

Plz my money transfer my account

Hello I am Pawan kumari. An

Submitted by Pawan Kumari (not verified) on Sat, 25/06/2022 - 4:41pm.

Hello
I am Pawan kumari.
An amount of RS.3432 has been deducted from my bank but the order has not been completed.
The order status is showing pending.
The payment was made through Mobikwik account
Please look into the matter.and my amount transfer my bank account

My money continue

Submitted by Nitin (not verified) on Fri, 21/06/2019 - 1:33pm.

Mene subha 8 baje 10376 rs bheje the vapis or do

mobikwik account

Submitted by mujeem shaikh (not verified) on Thu, 20/12/2018 - 4:37pm.

Respected Sir,
I have Rs 5000 on my mobikwik account and I have been trying to transfer it from the last three days. However, there is a notification regarding the removal of your KYC while transferring. There is a message saying that the KYC is flooding the lake. This request should be made immediately to resolve my account with immediate effect.

Sicurity PIN unblock

Submitted by Deepak (not verified) on Wed, 30/10/2019 - 11:31am.

Pls resolv my complant

Unblock security pin

Submitted by Rohit Singh kushwah (not verified) on Tue, 05/10/2021 - 10:32am.

Unblock my security pin

Unlock my pin

Submitted by Sudhakar (not verified) on Mon, 21/11/2022 - 7:55pm.

Please help me my account is blocked remove my account unlock

Electric bill is not paid

Submitted by Amrander singh (not verified) on Thu, 27/09/2018 - 5:24pm.

Maine 19/09/018 ko apna bijli ka Bill 1466 RS. Jama kiya jo ki bill ka payment kat gaya aur bill paid bhi nhi huva abhi tak mera payment wapas nahi aaya hai

payment deducted but recharge not done

Submitted by Anil Gawali (not verified) on Wed, 19/09/2018 - 2:45pm.

How to contact customer care number help

Recharge not done but the payment was deducted from my bank acco

Submitted by Anonymous (not verified) on Tue, 13/11/2018 - 7:54am.

This is a worst app because some times recharge was not done but the payment was deducted from my bank account

Electric bill not payed

Submitted by Nitin Jaiswal (not verified) on Tue, 18/09/2018 - 4:13pm.

I had payment through MobiKwik app on date 14 /09 /18 yet the payment not updated .
Not any payment received message from electricity board

Login it shows OTP has been used maximum number of times

Submitted by Sumit (not verified) on Tue, 11/09/2018 - 12:02pm.

I loaded 10000 from axis bank credit card then tried to send money to my bank account unable to do first it showing user is disabled then tried to login it shows OTP has been used maximum number of times pleass do me favor.

Please help me.

Recharge unsucessful

Submitted by Prabhath V Nair (not verified) on Thu, 06/09/2018 - 4:52pm.

Done recharge for 498 jio sim but nothing credited also still no replay from website

Cash back not received

Submitted by Riyan Akbar Khan (not verified) on Sat, 01/09/2018 - 12:16pm.

I paid my electricity bill of amount 1997/-via Mobile ik and I was offered 500₹ cashback. But it's been 5-6 days now and no cash back is credited in my account.not satisfied with this app.

Not login

Submitted by Md Saddam Hussain (not verified) on Mon, 20/08/2018 - 4:48pm.

Dear sir
When I login my id then then write email id already registered
And login by email and password then write password is incorrect
But I click forget password then otp send in mobile no. Last three digit 514
But I haven't this mobile no.

Wrong dish TV reacharge

Submitted by Diljeet raja (not verified) on Fri, 17/08/2018 - 5:58pm.

Sir by mistake Dish TV recharge wrong account number Pls my balance back in my bank account.
Order number :- MK01006yazci
Invoice date :- 17 Aug 2018
Amount :- 209

Call operator and give

Submitted by Anonymous (not verified) on Fri, 03/07/2020 - 9:24pm.

Call operator and give transaction details operator can do anything

Credit card payment

Submitted by Jignesh Patel (not verified) on Thu, 06/10/2022 - 5:48pm.

I have pay credit card payment 1 October on your mobikwik app,2 transaction show successful but payment not credited in credit card.so as soon as possible because of today is the last day for credit card payment date.......If any interest accrues later due to you making this payment, it will be your responsibility.

my phone number is xxxx004176

Submitted by Anonymous (not verified) on Fri, 10/08/2018 - 10:00pm.

my phone number is xxxx004176 i have made atransfer of Rs 950 on 10th julay 2018 the money was debited from my wallet but not credited in the bank account please do the needful

Unable to transfer money to bank account from wallet

Submitted by Methunsurya (not verified) on Thu, 09/08/2018 - 12:46pm.

I loaded 9450 from axis bank credit card then tried to send money to my bank account unable to do first it showing user is disabled then tried to login it shows OTP has been used maximum number of times pleass do me favor

Welet se bank account me pesa transfer

Submitted by Vedpal Gehlaut (not verified) on Sat, 02/11/2019 - 2:11pm.

Mere welet se bank account me pesa transfer nahi hota

Wallet to transfer money but trasaction faild and donot massage

Submitted by Sanjay kushwaha (not verified) on Mon, 06/08/2018 - 7:08pm.

Wallet to transfer bank acouant but trasactoin is no massage and no transfer and debit my money wallet -5174 so I need help
Ticket no #8843808
My number 829956xxx
Transaction date 1/8/2018

Automatically diduct balance

Submitted by Anonymouccs (not verified) on Mon, 06/08/2018 - 6:50pm.

My wallet balance is not showing

Otomatch balance detect

Submitted by TEJPAL KHEMCHAND (not verified) on Wed, 21/08/2019 - 7:13am.

We Did Not Make Any Other Product Or Any Other Purchase Till Date But Our Virus Got Myanus Please Help me

Bank to mobikwik center, but not my mobikwik wallet

Submitted by r sagar chary (not verified) on Mon, 11/11/2019 - 3:58pm.

The mobikwik customer care centre phone numbers did not response. I tried to mobikwik wallet to bank account. But it is transfer from mobikwik center. This amount did not add to my mobikwik wallet. You are said to transfer mobikwik to bank account but it is not transfer to my account. But it is transfer from my account to mobikwik center. It is not transfer to my mobikwik wallet. Verying and transfer to my bank account or mobikwik wallet.

I tried so many times customer care numbers but it is not response.

Tranfer the money in bank account

Submitted by priyanka (not verified) on Thu, 02/08/2018 - 9:50pm.

my phone number is xxxx9990924371 i have made atransfer of Rs 2400 on 2nd aug 2018 the money was debited from my wallet but not credited in the bank account please do the needful

Transaction fail ,so please refund

Submitted by Muppalla Rambabu (not verified) on Wed, 01/08/2018 - 1:51pm.

Transaction fail,so please refund

Transaction fail please refund my balance

Submitted by Choleshwar sahu (not verified) on Fri, 01/03/2019 - 11:51am.

Transaction rs 730
Transaction date 11feb2019
Please refund my balance

Cashbean

Submitted by Lalita devi (not verified) on Fri, 01/11/2019 - 10:17am.

Not transfer balanch cash bean

Cashbean

Submitted by Lalita devi (not verified) on Fri, 01/11/2019 - 10:12am.

Refund balanch

Is money credited to ur account or not?

Submitted by Dibyaranjan Khuntia (not verified) on Fri, 24/08/2018 - 7:03am.

Is money credited to ur account or not?

chancallation of irctc ticket

Submitted by RAVINDRA SHETTY (not verified) on Mon, 30/07/2018 - 7:34pm.

hi , i had booked the train ticket from your app but know i have to chancel the ticket what is process

Showing sorry User disabled

Submitted by Manisha (not verified) on Sat, 21/07/2018 - 8:37am.

Regarding froud done by mobikwik

Submitted by ANUJ KUMAR (not verified) on Mon, 16/07/2018 - 5:00pm.

I have booked the bus ticket from Jamshedpur to Ranchi.
But Bus was cancelled for that day.And the given contact number of bus owner was also not valid.
And I don't get any information regarding this.
There is no any contact number for help line of mobikwik.I am not getting any response from the same.
570efed9937ce

My money is in ur wallet don't know how to use

Submitted by Rashmi Jayakumar (not verified) on Thu, 12/07/2018 - 12:23pm.

Please do my Bajaj Finance loan payment 3rd 1875 which amount is there in ur wallet.
Please urgent payment. My loan number is 404MPD77188236.

Amount not reached my account

Submitted by Raja Bhadauria (not verified) on Wed, 11/07/2018 - 5:43pm.

Few days before I have done 299 telenor recharge it's failed and transaction shown that amount was return but not received amount in my account plz do something

Money transfer

Submitted by Shaik mohammad Nihal (not verified) on Mon, 09/07/2018 - 4:59pm.

I have done upi transition through the mobikiwi but the money had debited and the money did not credited to reciever phone number it was showing transition had done successfully but the reciver did not get the money so pllz slove the problem nad get my money back to my account

My amount is deducted but not pay

Submitted by Kapil kumar (not verified) on Fri, 06/07/2018 - 8:40am.

My amount is deducted but not paid to me i have paid amount on jul 06 still not refund ur providing waste service to customer

My amount deducted but not pay

Submitted by Sujit Kumar dey (not verified) on Fri, 15/11/2019 - 2:26pm.

Plz help me

Same thing happened with me

Submitted by Love (not verified) on Sat, 28/07/2018 - 5:49pm.

I had paid for dominos order via mobikwik, my money was deducted from my account but pizza was not orderd.

Kyc

Submitted by Suprabhat ghosh (not verified) on Thu, 05/07/2018 - 11:24am.

I am unable to get my mobikwik kyc.noone can help me by verifying my documents.

Walet balance not transfore

Submitted by Sarala kanta rout (not verified) on Thu, 30/08/2018 - 12:18am.

Walet balance not transfore

Emi pay

Submitted by Chirag patel (not verified) on Wed, 04/07/2018 - 6:47pm.

How to emi pay wallet

Transaction failure refund delay

Submitted by Premkumar (not verified) on Wed, 04/07/2018 - 5:30pm.

Dear Team,

On 29th have tried to book ticket in IRCTC application by using Mobikwik wallet balance amount deducted from my wallet and found that transaction failed due payment not received from Bank.

Screen shot attached for your reference.

Am following through your application help (ticket #8648788) till now no proper response.

Your customer care number also not working.