Poonawalla Fincorp Customer Care No. 1800 266 3201

Updated on Wednesday, 22 November 2023 - 5:51pm
Toll free Number(s): 
  • 1800 266 3201 (For Contact Support, Mon-Sat, 9am-7pm)
All India Number(s): 
  • 020-6780 8090 (For Contact)
  • 88062 22222 (WhatsApp Support)
Website: 
Official Website

IVRS Menu: 1800 266 3201

  • Press 1 : If you wish to apply for a new loan or you want to check your loan application status.
    • Press 1 : For pre-owned or used car loan.
    • Press 2 : For business loan.
    • Press 3 : For personal loan.
    • Press 4 : For professional loan.
    • Press 5 : For medical equipment or machinery loan.
    • Press 6 : For loan against property.
    • Press 0 : To go back to the previous menu.
  • Press 2 : If you are a existing customer.
    • Please enter your registered mobile number.

Emails

  • customercare [at] poonawallafincorp [dot] com (For General Query)
  • info [at] poonawallafincorp [dot] com (For Support)

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Grievance Redressal Procedure

Level 1

  • If you have any query/complaint, then you can contact to the Branch Officers:
    TollFree No.: 18002663201
    Email: customercare [at] poonawallafincorp [dot] com, grievance [at] poonawallafincorp [dot] com
    Address: Customer Service Department, 201 and 202,
    2nd Floor, AP81, Koregaon Park Annex, Mundhwa, Pune, Maharashtra 411036

Level 2

  • If you are not satisfied by the resolution provided in level 1, then you can contact to the Nodal Officer, Grievance Officer and Principal Nodal Officer given below:
Sr.No. Zone/Location Officer Contact No. Email Address
Nodal Officer
1 North 1 and 2 Gurmeet Singh 9876543498 grievance [at] poonawallafincorp [dot] com Plot No 11, 5th Floor, Prem Dohil Sadan,
Rajendra Place, New Delhi - 110008
2 South Hari Prasad 040-42210783,
9704067172		 grievance [at] poonawallafincorp [dot] com H No.7-1-24/1/RT, Office No.G-1 to G-4,
Ground Floor, Block ‘B’ , Roxana Towers,
Greenlands, Begumpet, Hyderabad-500016
3 West Tushar Hate 9769134605 grievance [at] poonawallafincorp [dot] com Poonawalla Fincorp Ltd Unit No. 73 in
“Kalpataru Square”, Kondivita Lane Off
Andheri Kurla Road, Andheri (East) Mumbai-400059
4 East Debasish Das 9831086895 grievance [at] poonawallafincorp [dot] com Apeejay House, 6th Floor, Block B, Ex IDFC
Bank Unit No: B/6/115, Park Street, Kolkata-700016
Grievance Redressal Officer
5 Pune Rati Mundra 020-67808090 rati [dot] mundra [at] poonawallafincorp [dot] com 201 and 202, 2nd floor, AP81, Koregaon
Park Annex, Mundhwa, Pune - 411036
Principal Nodal Officer
6 Pune Arnab Das 020-67808090 pno [at] poonawallafincorp [dot] com 201 and 202, 2nd floor, AP81, Koregaon
Park Annex, Mundhwa, Pune - 411 036

Level 3

  • If your query/complaint is not solved within a period of one month or you are still not satisfied by the response provided by Head Customer Service/Principal Nodal Officer, then you can contact to the Reserve Bank of India.
    Address: Officer-in-Charge, Reserve Bank of India,
    Department of Non-Banking Supervision, 3rd Floor,
    RBI Building, Opp. Mumbai Central Railway Station,
    Near Maratha Mandir, Byculla, Mumbai - 400 008
  • Or you can also lodge your complaint throught NBFC Ombudsman.

Registered/Corporate Office

Poonawalla Fincorp, 201 and 202, 2nd floor,
AP81, Koregaon Park Annex, Mundhwa, Pune 411 036

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