Email
- hello [at] urbanladder [dot] com (product & order related queries)
- bulk [at] urbanladder [dot] com (Bulk Orders)
- sourcing [at] urbanladder [dot] com (Partnership)
- sourcing-enquiries [at] urbanladder [dot] com
- tech [at] urbanladder [dot] com (For any technical issues or feedback)
- security [at] urbanladder [dot] com (For sharing any security related issues)
Important Links
App
Cancellations and Returns
You can cancel your order for any product (except Made-to-Order products)
before delivery/installation. For Post-delivery/installation, you will be charged 100%
of the order value for cancellation.
- Write to hello [at] urbanladder [dot] com
In case of cancellation of any Made To Order product (“MTO”) within 24 hours
of placing the order, a full refund will be initiated. Post the 24-hour window,
you will be charged 25% of the order value as a restocking fee.
Shipping & Delivery
- Products will dispathed within 1-4 days of your order confirmation
depending on your location.
- For pre-orders, the estimated delivery time is 12-15 days starting
from the day of shipping.
Grievance Contact
Name: Akash Chauhan
Email: hello [at] urbanladder [dot] com
Address
Urban Ladder Home Décor Solutions Pvt Ltd,
1st, 2nd & 3rd Floor, No 259 and 276,
Amarjyothi HBCS Layout, Domlur,
Bengaluru-560 071, Karnataka,
India
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