Dominos Customer Care No. 1800 208 1234

Sir, I am B.Com Pass. and I Knowledge Computer. My Mobile No. 9804611085.

This is Vishal from Pune.

27 male from magarpatta.

Magarpatta Dominnos Pizza boys are so handsome.

After Dine-in..i made up my mind (with some mischief) to do an online order.

When Pizz boy came to my place.. I opened door NUDE... it was an amazing experience.

Even Pizz boy liked it ;)

Hoping for few more online order :)

Non Delivery of Order and no reply on when we call
We have ordered Pizza but it was not delivered even after 1 hour.
When we call the stores manager and asked why the order is not delivered, he replied what he can do...further he disconncet the call.

This is highly ridiculous. I will never order anything from Domminoz.

Worst ever service I had ever seen in my life.....

Mobile No.
9962570678

I Rahul Anand, working in IBM (Manyata Tech Park), want to share a pleasant incident which happened with me today(17-10-2012) at dominos pizza (Manyata Tech Park). My order No. was 227, Bill Amount 584, and I ordered for the Veg ExtraVaganza with Cheese Burst and the Garlic Bread.
The Pizza was Awesome in Taste, Toppings was also very Good and was complete cheesy.
I really want to thank the Manager & Staffs of the Dominos (Manyata Tech Park, Bangalore) for Serving the Best Pizza to me and for maintaining the dignity of the Dominos.

Last time I had the Pizza in New BEL Road, Bangalore, and that was the worst experience of the Pizza of my whole Life.
The Pizza was tasteless and even the Staffs was also not co-operative. I request the Staffs of the Manyata Tech Park to go and TEACH some Etiquette
to the staffs of the New BEL Road, Bangalore.

At last, I just want to say that "The Pizza made my day" today.

Thanks to the Manager & teams of the Dominos (Manyata Tech Park).

Keep it up.

Rahul Anand
471rahul [at] gmail [dot] com
+91-8147997374

I have visiting dominos outlet once in week. I m went to dominos for one parcel on evening time. I m shock to see that one rat is roaming in counter and customer where they sit and eat there pizza and food. I m relly afried such a good brand of food in pizza but didnt talk care of cleaness. Please look in this matter. The place is Surat gujarat and dominos outlet is at bhatter area. An this area is very pose area. Many good and high profile are residing this place. Please look in this matter of cleaness and do the area nite and clean.

waiting for postive reply

I had placed an order with Dominos Trivandrum,Sasthamangalam. The order was placed on 15th of september 2012. It has been 20days i have been following up with them through mails and calls such horrible support. They have not refunded the money nor an apology. The order was never delivered till date. No reply for my mails these days what i have been sending to dominospizzaindia [at] gmail [dot] com. I dont know is there is any other mail id where i can send to escalate the issue to some one senior.

I placed an order with Dominos in the Vidyaranyapura at 2000hrs on 12 oct 12 and the online transfer of money through net banking had taken place. However the manager had told me that the order did not materialise. this has not only spoile my mood but also the money it seems

In my honest opinion do not order from dominos
DO NOT ORDER FROM DOMINOS
After 45 minutes I came to kno my order was never registered in d system ...dis is my second regret of ordering from dominoes ....the service has gone to dogs

We planned for pizza tonight.So we ordered it from dominos online. We ordered veggie pizza,double cheese pizza,stuffed garlic bread,farmhouse pizza and sprite. when the order finally came and waited for bill payment , we eagerly paid it and opened pizza boxes.We were shocked to notice the poor quality.Veggie had no vegetables, farmhouse had nothing but burnt onions and tomatoes ,double cheese had burnt cheese which were difficult to chew ,stuffed had nothing in it(not even cheese). We had no choice but to eat them.

But now our stomach are rolling in pain.

We learnt our lesson in not going for dominos in future.

Dominos is making fool of us. The order was delivered in 1 hr 15 min. On repeated inquiry, the manager was not in a position to trace the order and said they did not have any system to locate the delivey boy. There is no link/menu on the official website where a customer can lodge his complaint. Nobody in dominos is accountable. Better not to talk about their 30 min delivery guarantee. The phone number 68886888 does not connect.

hai dominos this is prathyusha i visted the dominos in himayath nagar day before yerstaday.actuvally am from chaderghat i called to dominos himayath nagar for home delivery but they said that sorry we dont have delivery to chadherghat they requsted that to come and pick up the order.so i came to dominos at eveing time when i reached ther no one is taking my order and all are busy with the phone calls i waited for 2-3 mintues for giving the order suddenly one of the person came and taken the order is name is vamsi.but i confused to take the order becaus i visted to dominos for the first time but he really he suggested the nice pizza and the pizza(peppy panner) is soooooo tase full.really the vamsi has did a good flavour to me that suggesting a nice and taste full pizza and i am saying thanks to suggesting a good pizza to vamsi and thanks for dominos pizza.

According to me dominos should shutdown the ashiyana lucknow branch
if they even cant manage peper napkeens to their customer and saying that sauce is nt available due to stock goes over n all this at 1:51pm in day time
my invoice no is DPI65970/12-13/54156
And staff manager dont know how to manager the counter so either shut down yr
branch or switch to new manager for branch for providing taste
thanks aloat
mobile
09212096698
Vipin

Recently a new center has opened in Varanasi,U.P, there was already a center here but it was far from my college IIT(B.H.U)-Varanasi which is the bulk consumer of pizzas, so a new center has been opened. But there is still no difference. Pizza delivery is still late( more than 1.5 hrs), pizza quality is very poor.
I called for an order yesterday and the manager Mr. Rajiv picked up. I asked him how much time will you take to deliver my pizza because it would be lame to expect 30 min delivery. He said 1 hour. So I intrigued him if I will get a discount if you are late, then he threatened me that if I should order fast and not waste his time with useless things.
There are numerous cases of this missbehavious in my friend circle and notably from IP vijaya center.
This center was established to aid the Sigra center for IIT-B.H.U orders but believe me this center is seriously not helping.
Please put some responsible person for the managing post because Mr. Rajiv is seriously deteriorating your quality of service.

HARAMKHOR IS THE BEST WORD i CAN GIVE TO DOMINOS STAFF.

I understand dominos send some promotional offer and coupons to your email id everytime an order is placed. I never bothered to check those but today when i was about to book a ticket on goibibo.com i remebered there were some discount coupons sent by dominos but those coupons were of no use, you know why! because coupons which were sent on August 1 were expired dated 31-Jul-2012. Now I would really like to request not to send the offers at all because i really dont want to be dissappointed by the expired coupons. How can you take the liberty of sending the already expired offers which apparently are of no use of mine!

Dear sir,
This a complaint regarding Miyapur Talkie town,Hyderabad, Dominos outlet.Whenever we call this outlet to provide home delivery they decline that they dont provide home delivery to location Chandanagar.And they decline to take down orders.But whenever we place the order online they deliver at our doorstep and it is delivered from the same outlet.They decline just because they dont want to take extra pain and go against their policy as the outlet is a busy one.

I want to report this to their management or to the consumer court.The person whom i spoke was Anil Kumar and shift manager name was informed as Sagar(Outlet-Talkie town,Miyapur,Hyderabad)

Last ordered tried-saturday,25th august2012,around 4pm.
Thanks,
Sudip
sudip13ihm [at] gmail [dot] com
Ph-8099157442

hi this is to inform u that yesterday on 17/8/2012 i have order a pizza at 10:29pm as per your system time and the person who toke the order as been confirm the order too henceforth after a few minutes i called up again for nutty chocolate cake and again i confirmed the full order.Every time we order we have been informed that there is no time guarantee and we wont get the time guarantee as per your policy the pizza was order in phoenix domino's store and we no the terms and condition our house is only 8mins far from the store and henceforth it was night time so no traffic also was there.i received my pizza on 11.32pm means it was 1hour three min late it was apatite to inquiry for my pizza when i called up for the follow up of my order after half an hour Mr parvez he was talking like a hell that he is doing some kind of favor on me while talking to me when i told him that i want to talk to his manager he hang up the line and disconnected.again after 15mins i called up for the follow up for my order status it was 11.15pm the guys were confused that even they have the order in the store or it is left from the store and the person telling me again again that i wont get the pizza free for your kind information u can check our order status of last six month when we have taken the order free even the order comes late we accept it because it is hot and fresh but yesterday the pizza was cold enough to have like a dinner henceforth for whom we called for the pizza the guest went away as they were getting late i was telling your person find the status of the order again on 11.25pm still he was blank for the order and instead of searching for the order and helping me out from this soup he was saying the same line that i wont be getting the pizza free there is no time guarantee for boss???????? i am not asking for a free pizza boss i am just asking for my order which i gave to u and i was ready to pay for it henceforth the pizza came atlas by 11.32pm after an hour last again the pizza was cold enough and not looking at all fresh i am ready to show u the snaps too i have taken the pizza just to see the condition of the pizza how fresh it was to serve a customer and my order was not in proper condition and one of my order was missing too why u are not giving the time guarantee because of that my order is delayed most of the time. please look into this matter seriously otherwise i will take the action against it for the needful my bill nos is 354 csr who toke the order named Amit
csr who spoked very rudely parvez
sdp rupesh who reached late
pls do something against it so it should not happen agian.
bad experience??????????????

trying to order from domino's pizza lawerence road amritsar, what a joke!!! the staff is untrained don't even have manners to talk to customer ... come on i am going to pay for food not asking for free ??? so i should be treated like a valued customer not like a wanderer looking for free food. not the first time that the staff misbehaved over the phone and i asked to put my call through to the manager they hung up my call. eventually when i got hold of manager he starting defending his staff!! grow up mr. manager and be professional, you are not running a family business out there, for god sake its f**king domino's franchisee ????????????

Hi,

I reside in seethaphalmandi Seunderabad. i knew that my area is not under the coverage for Dominos until one day (15th July 2012) a dominos person delivered Pizza to my neighbor. I asked the person about the Coverage and he said that the coverage has been started a few days back. on 17th i made a phone call to Dominos to order my Pizza and the person on the phone stated that the area is not under coverage. I told him that i saw a dominos person delivering pizza to my neighbour. then he put me on hold for 6 minutes and another person took up the call and he also stated the same no coverage reason. I told him that i saw a dominos person delivering to my neighbor. then he said the delivery is not possible today as the delivery person for my area is not available and he will be available on monday i.e., 23rd of July 2012 and then he hung up the call.

I dont know if he was expecting me to wait for my Pizza delivery till 23rd. the person spoke to me in 2 versions 1. Out of area and 2. Delivery boy absent. there is no clear communication. i dont know if my area is still out of coverage or should i call dominos again to order my pizza. and i also have another question that if my area is out of coverage then how did a person made delivery to my neighbour. was he paid extra by the customer or did he knew him personally or what? if a area is covered once then why can it not be covered again. what are the special days for the coverage. to non coverage areas.

Venkata Subramanyam
subbu481 [at] yahoo [dot] co [dot] in
9908439991

Its been 3 days & counting....

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We have taken a note of your concern and you will hear from us in the next 48 business hours on you mentioned contact number.

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Sincerely,
Vibhas Sen

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Dear Mr. Vibhas Sen,

Your Customer Feedback Reference ID is: 40753

It is our endeavor to provide our customers with a great pizza experience.
You are a valued customer and we appreciate the fact that you have taken out time to let us know that we can do things better.
We have taken a note of your concern and you will hear from us in the next 48 business hours on you mentioned contact number.

Regards
Team - Customer Care
Domino's Pizza India

With the respect to concerned authority at Domino's administration, i hereby informing you that my name is Mayank Sharma, wanted to appreciating the sincere efforts of Honey Singh,
who is being employed at Aditya Mall branch(near Cross River Mall),I have being visiting this branch for quite longer & every time i found him enthusiastically indulging with customers. His personal interaction with us(customers) is so fine which urged me to visit this branch constantly. His hospitality service is so genuine & effective which familiarize with customers so quickly. My last visit was so special as he felt me so prestigious customer of yours with ordering a modest amount of meal.

before few days i ordered a large zesty chicken and the when i said that make it welldone the C.S.R. was well polite to me and did as i said. The Manager was very kind i thought the free pizza along with zesty chicken will be worst but it was quite great.thank you dahisar dominos and the C.S.R. (Gauri). I won't forget u all.

hai I am Rakhi phone no .9900029116 from bangalore i love Dominos pizza and also service
yestarday night i have order pizza at 10.50 and it reached by at 11.15
so its realy very good ,,me and ma family all we love pizza ,,,,thank you dominos ..

Deliveryd by
Maruthi. M.H
electronic city phase 2

I regularly order dominos from ernakulam palarivattom outlet. today afternoon when the order was placed they straight away said that my place is out of their delivery area whereas day before yesterday the delivery was made. the staff Mr. Ajith and the shift manger Mr. Jayan Nair was very rude and unpolite in talking over the phone. My house is just 4 km from the outlet and is only 8 min drive for which they stopped the delivery. Never expected such a nasty behaviour from the staff of a multinational chain.

Dear
16 June , 2012 i ordered Mex Gr (Me)And HT 5 Peppe ,1 Garlic Bread,N Cheesy,in your outlet Part Ground Floor,Survey No 7/2/1A/2,Pune-Satara Road ,Opp Barati Vidyapeeth,Katraj Pune,
But total amount 644.38 rs But dominoes operator swipe my card in two times and my mobile sms and bank statement showing amount less in my account two time.I req that time & also visit June 19, 2012 there is no profer respons in this outlet, dominoes operator snap my photo and mentally harassed me ,I Cant get my money back
I already Conform my bank access amount draw in my account
My bill no 208 time 8.29 pm
dominoes operator -Nikita B
my bank statement :-
1. pos 99993478 at DOMINOS PIZZA PUNE IN txt#58555 is 645 rupees time 8.28pm
2. pos 000007000002939 at DOMINOS PIZZA PUNE IN txt#010682 is 645 rupees time 8.31pm
pls paid my 645 rs Or Rivers in my account immediately
this is a pure corrupt and unethical business on the behalf of dominoes done by the given dealer.
if we dint got any response with in 24 hrs we will be proudly going to consumer forum court and under the rights of consumers will lodge an complaint.
for your informatiopn after interacting respectfully with the manager we got a vulnerable response.
Gajanan naik
08055050005
gajanan [dot] naik7 [at] gmail [dot] com
pune

Customer Name : Rithi Raj Order Number : 42 Time of Order : 6/13/2012 5:17:55 PM Final Total : 1092.12 Payment Type : credit Trace No. : dc-0f3a4692 Dominos Store Address Brigade Metropolis, Mahadevpura-bangalore, #73/1,shop No 31, "the Arcade"brigade Metropolis,garudacharpalya,madhadevpura Post,white Field Main Road,,bangalore - 560048 Ph.no. 80-22300222, 08022300222 To, The Manager of Dominos, Hi, I am happy to give a positive feedback to Richard from dominos, I am in chennai, my husband is in bangalore, yesterday i want to send a surprise gift for my husband on behalf of his birthday, so i was searching in internet whether i can pay online, i called to dominos (i think it may be different state), they said online payment options are not available, then again i got another number from internet, i called up, and i asked whether i can pay online, really awesome support, Richard guided me step by step instructions, how to order online, i was very happy yesterday, even my husband was surprised,......its was a surprise give for my husband.............. Million thanks to Richard,,,,!!!, I want this to be addressed by Richard's Manager Please give him a pay rise, Just delivering the pizza's to houses its just normal job,........ but apart from that, guiding the customer to order pizza's with excellent customer care is awesome,. .... I sent a e-card to richard....... i hope everyone should appreciate richard Regards, Rithi Raj

awesome food!! excellent.... good service by PUSHPA! ; )

Dear Sir/ Madam,

I placed my pizza order to your panchpakadi outlet but they are not ready to service my home because I am staying at kalwa. I think this is very bad experience for me, As you know the same time pizza hut delivered me pizza same add.

I have suggestion to top mangers take this issue imp........

Regards

Rohan

Dear sir/ma'm,
This in reference to order no. 191 which was placed from ph. No. 9034319822 at panipat(haryana).We placed this order on 12/5/12 with a coupon that had a garlic bread and a dip free if our billing amount goes beyond 350/-.We got garlic bread free but we were charged for the dip.It is more than just rs.20 for us,it is breach of trust.Moreover when we inquired about it they talked to us so rudely and asked to either pay the bill or return the dip.This is the plight of a customer in a customer oriented world.If u want to retain your customers then these things needs to be avoided.your customer service has deteriorated.

hii ,
we just love dominos pizza its really good n delicious............. we really like service of nigar madam,
the way she welcomes us it so nice n politely . she is polite when she takes order ..... and give proper answers of our querries . nigar is very pleased with the customers . her nature is very good n fun-loving. my vote goes to nigar for giving best service ........and she don't have attitude , she always be very sweet and clam to us.... its nice too talk with her ... hope dominos reaches to its great heights .:-)

I ordered for two medium size pizzas on 4th april at 19.30 hrs with your coimbatore outlet.The delivery came at 20.30 hrs and when i demanded free delivery as your phamplet was specific that if the order is not served within 30 mts then you will serve free of cost.Even a small discount was refused .More than that your manager spoke sensousslessly siting the reason for delay is the order was made to a outlet different from his and he can not take responsibility for the delay.I don't need to elaborate on the stupidity of your managers arguement.Please advice your staff properly or amend the phamplet accordigly.l

I placed an order at dominos mmx mall ghaziabad, and spoke to mamta. She took my order and after waiting for 45 minutes i called them and i was told my order was not placed, upon speaking to her she told me that my number was not reachable thats why the order was not placed. Although i have been a regular customer this kind of behaviour is not appropriate.

For a brand which prides itself on service u guys have fallen a long way. I was (please note was) a customer of your Teynampet Franchisee but your disgraceful service standards have forced me to look elsewhere.

after giving the order i have 6rupees less what the total bill have.mr rohit one of ur staff of p&m mall patna has told me sir no problem plz gave it on next time when u come on store,u r my permanent customer.i m glad to see this kind of service and manner,this was only found in dominos outlet.best of luck for ur future mr rohit and maintain this good spirit.The service and staff behaviour provided by dominos is excellent.thanks for giving this kind of service.

I m really sorry to inform u about the misconduct of people of anand branch staff of Dominoz when I, Mr. Dipak Nasit, ordered pizza from dominoz which is
One 25.4 cm 3CP Gourmet (Gu)
One 25.4 cm 3CP Mex Gr (Mg)
Three Garlic Bread
Four N Cheesy Dip
My order Number 183 dated 10th february 2012
and did not get proper service reply from your staff.

I would like to inform you about the brief conversion

I: we don't find any chili flakes and oragano with the pizza
Dominoz Anand Branch Staff: that's not possible. we give it with pizza
I: I told you already any one of our eight people don't find any chili flakes and oragano
Dominozzz: ok then our delivery boy will deliver it within 10 minutes..
I: Please make it quick as our pizza is getting cold...n we wanna eat till it is hot...we r very hungry too
After 20 minutes...when I asked about the delivery...the person who recieved the phone replied that
Other person from Dominoz: it will be delivered in 20 minutes
I: hey, before 20 minutes u told us that it will be delivered in 10 minutes...now you are telling about 20 minutes that's not fair...see our pizza is getting cold
Other person from Dominoz: 20 minutes...by calling ..it will not come to your home...
I: it's your fault...
Other person from Dominoz: you are found of having pizza not us
I: give your name....i will complaint about it
Other person from Dominoz: you didn't ask for the name of person when u called previously...then why do I give my name..
I: his response was geniune but not yours...i will complain about this
Other person from Dominoz: then complaint it. I don't have any fear n I am not your servant....
I: hey, you are giving home delivery n now you r talking very rudely
Other person from Dominoz: why do people like you ordered pizza...you are insulting pizza
I: ok...then i'll come to you outlet...give back your pizza at your door..n complaint it..

I am a loyal customer of Dominos but seeing the misconduct made by the staff I have to rethink of my loyalty to Dominos...

Hi..
I ordered 2 medium cheese burst pizza on 1st February 2012. I am a regular customer and order from Malleshwaram, Bangalore.
SERVER: 458423
ORDER: 111 (DELIVERY)
The pizza was delivered in 1hr 10min. What's with the 30 minute delivery that is boasted about?
Also, the open offer of 50% off on the 2nd medium cheese burst pizza was denied.
If not atleast Rs 100 off on the second pizza should have been given.
I am highly disappointed by the service.

Dear
today i ordered chocolava cake frm saket pvr anupam complex. new delhi. contact number01126524880.
the price showing online considers to be 45 each and they charged us with 60 rs each. so that says they are cost putting like 60 and dominoes costs 45 (15 rs direct dealers profit).
if you make a conclusion after selling 200 orders they are making 350 rs on each choco lava cake.(order number-531)
this is a pure corrupt and unethical business on the behalf of dominoes done by the given dealer.
if we dint got any response with in 24 hrs we will be proudly going to consumer forum court and under the rights of consumers will lodge an complaint.
for your informatiopn after interacting respectfully with the manager we got a vulnerable response.
Rahul garg.
8826649550.

order number 531.
date 28-01-2012

hi,
i'm tushar, i regularly vist the dominos pizza near malleshwaram and the services provided there is too good n i like to go there when compare to any other dominos not because its near to my home but the services provided there by abhishek is too good and the co-operation served is also tooo good and i like alot

thanks alot with regards
tushar porwal

i ordered veg doubles pizza mania combo at 8.46pm and received its delivery at 10.05pm.so what is this wrong service.
order:202
server:prashant
date-10-01-2012
time:8.46pm
delivery time-10.05pm

TAKE NECESSARY STEPS

YOURS FAITHFULLY
RAHUL GUPTA

i ordered one hour back through dominos online ordering system. This has been the lousiest experience. money got deducted form ICICI account. after half an hour i call up nearest dominos ( Jubilee Hills, Hyderabad ), they tell me it has been dispatched. after waiting for another half an hour i call them again to check what is the status, they cant trace the order. i try to login online again to check the status, but there is no place online to check the status. they tell me money will be refunded in seven working days. i have to pay them now. all this shit happened on my son's birthday. this is the experience from an internationally renowned pizza store. what if i didnt have money to pay twice. Customer service in India is disgusting to say the least.

very poor service!!! what the bloody service from Dominos from chennai outlet. i made a call 04425322202. i have ordered what i liked. & i made a call in 3 minutes to cancel the order. the fucking fellow asking me to think before order. is this the way to treat the customer . my name is joseph stanly and my number is 9841042244. iam totally unsatisfied with the service of dominos. people who only working for salary never treat customer satisfified. please upgrade urself