Maruti Suzuki Customer Care No. 1800 102 1800

Sir , i booked dezire vdi on 07.04.11, At Pollachi about Maruti Tamilnadu, my receipt no is 11000073, , they promised me to deliver in three months(approx 06.07.11).I reached the office on the first week of July to enquire about the delivery and settlements , the sales person in office told me the delivery will be delayed for another 9 months. So i tried to meet the manager twice in vain . Then i contacted booking agent -Rajendra Kumar about the delay. He simply told me that it's not his duty to inform regarding delay. So i contacted the customer care and made a complaint regarding this (complaint no..3097836153). On 06.07.11 I received a hand written letter in white paper( not in official letter pad) stating that delivery will be at the end of September. How can i take it as an authentic one( letter signed by ram Kumar -sales i don't know who he is ). Is this the way of treating customers with erratic replies by the booking agent also by the higher officials in that concern, i don't know it's your own or Maruti's culture. If your not interested in customer service please inform at the first. Pl don't cheat the uneducated persons like me. I think so the above mentioned persons are bypassing my seniority for their personal profits. I had checked with other dealers in Chennai, Coimbatore, Trichy , Dindigul after the above problem they i got the real scenario of about Pollachi. Really 9 months is needed for delivery after three months booking period kindly think over it
my contact no: 9677775765,9655596024

Dear All,
I had purchased a 2007 Maruti 800 (18000+ kms) at Maruti True Value - Khivraj True Value, Chennai about 3 months back. From day 1 I have been having issues. They did not give me duplicate keys and made me run about for 1 month. The horn failed within 10 days and was repaired. After about 15 days a/c and body developed rattling and there was a/c water leakage in cabin. Then to top it all the wiper blade failed every time it was switched on. They had no technical capable person to even understand the problems.
I had reached out to Maruti office in Chennai and spoke to Mr. Riaz of True Value. Then they redirected me to ABT service center. some of these issues were fixed but within 2 days the wiper failed - 5th time. Now maruti people do not come on line and I am stuck with a defective product. The car is still under True Value Warranty.
Maruti used a trust worthy brand...now I guess corruption has taken root and probably these incompetent dealers are paying some kind of monthly money to maruti employees to get these under the carpet while they indulge in selling defective products and cheat the average man on the street.
I am at a real loss of Rs.1.5L as I feel guilty in wanting to sell it to some unsuspecting person and cut my losses.
People, Maruti is now a cheating fraud selling garbage as they have established a brand image.

Dear Sir,
I am a Maruti brand loyal customer & in my life I purchased 3 cars which were of Maruti brands ( Maruti Van / Maruti 800 & at present Maruti Swift LDI)
Being a loyal customer when I bought SWIFT on 31st May 2009 I had all accessories in my car from Maruti authorized dealer Kataria Sales & Service / Ahmedabad.
From the date of purchase of my swift car till today I have never gone to service my car or repair it any where except Maruti authorize service dealer Kataria Sales & Service / Ahmedabad.
Sorry to say with a sad experience with Kataria Sales & Service / Ahmedabad on my last Car Service with Invoice no BR11000908 dated 13th April 2011. Whereby I gave my car for services & asked for minor AC check up & to my surprise when I received car after services I found my AC not at all working properly when I was called by your customer care for review of services I told them about & they called me to service station but the Workshop Manager & Mr Jadeja the service supervisor never bothered & just sprinkled water on AC front Net. Few days latter on not getting result for AC working, when I went to workshop I was been told to spend Rs 5K for AC services & other expense.
This is absolutely found unethical on your part that you spoil something during Car given for services & latter ask for charges.
With this letter if I am not found solution to my complaint within 3 days then I will be complaining in CERC & let us meet in court of law.

Regards
Sanjay Bhatt