First Select Language,
NRI Customers- Please send the SMS request to 8691000002
Sr No. | Request | SMS Message |
---|---|---|
1 | Customer ID | CustID to 56161600 |
2 | Customer ID for Credit Card | CUSTIDCC XXXX (last 4 digits of CC) to 56161600 |
3 | Balance Enquiry | BAL [account-number] Example: BAL 123 |
4 | Last 3 transactions | MINI [account-number] Example: MINI 123 |
5 | To download Mobile App | MBANK |
6 | To locate the nearest ATM | ATM <Pincode> Example: ATM 400025 |
7 | To register for E-Statement | GREEN <Email Id> Example: GREEN <mention your email id> |
8 | On-Demand E-statement | ESTMT<last 5 digits of account number> <From Date> <To Date> - Dates in dd-mm-yyyy format |
9 | Update Email ID | UPDATEM<valid Email ID> |
10 | To get a Cheque Book* | CHQBK <Last 6 digit of a/c No.> Example: CHQBK 6XXXXX |
11 | Cheque Status Enquiry | CHQST <6 digit of Cheque No.> <Last 6 digit of the A/c No.> |
12 | Stop Cheque Request | STOPCHQ<6 digit of Cheque No.> <Last 6 digit of the A/c No.> <3 digit reason code> Reason Code 019 - Cheque Book lost 020 - Cheque Book mutilated 021 - Cheque Book stolen 022 - Cheque forged 023 - Cheque lost 018 - Cheque Book not received 016 - Others 017 - Wrong amount spelt |
13 | Prepaid Mobile Recharge | MOBILE < mobile number > < operator name > < amount > < last 6 digits of your axis bank acct no. > |
14 | Prepaid DTH Recharge | DTH < Customer ID > < operator name > < amount > < last 6 digits of acct no.> |
15 | Prepaid Data Card Recharge | DATA < Data card number > < operator > < amount > < last 6 digits of your axis bankacct no.> |
16 | Know your MMID (For IMPS transactions) |
MMID |
17 | To update PAN number | PAN <Pan number> < Customer ID > |
18 | BLOCKALL <Customer ID> | BLOCKALL 123456 |
19 | BLOCKUPI <Customer ID> | BLOCKUPI 123456 |
20 | BLOCKFC <last 4 digits of Forex Prepaid Card no.> | BLOCKFC 1234 |
21 | BLOCKPC <last 4 digits of INR Prepaid Card no.> | BLOCKPC 1234 |
22 | To know your Projected Average Balance |
For Projected Average Monthly Balance SMS:PAMB < last 6 digits of AC no. > For Projected Average Quarterly Balance SMS:PAQB < last 6 digits of AC no. > For Projected Average Half Yearly Balance SMS:PHAB < last 6 digits of AC no. > |
For more information visit SMS Banking Instruction |
It will take 10 days to solve your query by banking customer care executive.
It will take 10 days to solve your query by Circle Nodal Officer/Nodal Officer at HO.
If you are not satisfied with the response, you may contact Principal Nodal Officer
It will take 10 days to solve your query by Principal Nodal officer (PNO).
If your issue remains unresolved after approaching Level 1 / Level 2 / Level 3 or if the bank has not provided a resolution within 30 days, you may choose to refer the matter to the Address & Area of Operation of Banking Ombudsmen .
Sr No. | Country | Contact Number |
---|---|---|
1 | USA | 1855 205 5577 |
2 | UK | 0808 178 5040 |
3 | Singapore | 800 1206 355 |
4 | Canada | 1855 436 0726 |
5 | Australia | 1800 153 861 |
6 | Saudi Arabia | 800 850 0000 |
7 | Qatar | 00 800 100 348 |
8 | UAE | 8000 3570 3218 |
9 | (Non - Toll Free) | +91 40 67174100 |
Name Axis Bank Limited, |
Contact Details |
---|---|
Dubai | Office No.105, 1st Floor, Al Safa Business Centre, Plot No.318-883, Street No.19, PO Box.122504, Opp. Dubai Central Post Office, Karama Dubai, UAE Tel : +9714-3343688 |
Abu Dhabi | P O Box No.113498, Office No.1003, 10th Floor, Al Masaood Tower, Near Crowne Plaza, Hamdan Street, Abu Dhabi, UAE Tel : 00971-26281668 |
Sharjah | 1312-1313, Al Hind Tower, Besides Qasba Canal, Al Qasba, Sharjah, UAE. Tel : 00971-65253330 |
Bangladesh | Laila Tower (5th Floor) 8, Gulshan Avenue, Gulshan - 1, Dhaka - 1212, Bangladesh Tel : 0088029853795 |
Name Axis Bank Limited, |
Contact Details |
---|---|
Singapore | 9,Raffles Place, #48 - 01/02, Republic Plaza, Singapore - 048619 Tel : 0065-65719229 |
UK | 1st Floor, 4 Chiswell Street, London. Post Code: EC1Y4UP Tel : 0044-2073972520 |
DIFC Branch | Axis Bank Limited, DIFC Branch, 28th Floor Unit no.2804, Tower 2, Al Fattan Currency House P.O.Box 506593, DIFC - Dubai UAE. Tel : +9714-373 5555 |
Axis Bank Limited, |
Unit 403, 4th Floor, Hiranandani Signature, 13-B Zone-I, GIFT SEZ, GIFT City, Gandhinagar, Gujarat Post Code 382355 (India) Tel : 0091 7966745200 |
Axis Bank Limited, ‘Trishul’
3rd Floor, Opp. Samartheshwar Temple,
Near Law Garden, Ellisbridge,
Ahmedabad - 380 006
Ph. 079-66306161
Fax :
079-26409321
Axis Bank Limited, ‘Axis House’,
C-2, Wadia International Centre,
Pandurang Budhkar Marg,
Worli, Mumbai - 400 025
Ph. 022-24252525/022-43252525
Fax : 022-24251800
Comments
Money refund
I am send the money in another account holder but money not transfer and money not be back in my account.
Money not refunded
I transfer money and the amount dedicted but money is not transfer red
Dabit card not received
My name is Ashish Mahajan. My account number is XXXXXXXXXXX2744 and Debit card number is XXXXXXXXXXXX2164 and expiry date is 08/20 My card has expired in August and new card has not arrived yet and I do not have internet banking. I am not able to operate mobile application, due to which I am having difficulty in operating credit card transaction.
Please do something.
Regards
Ashish mahajan
XXXXXX6525
ashismahajan6 [at] gmail [dot] com
Money not received while using axis bank ATM but balance deducte
The Manager,
Axis Bank,
Respected Sir/Madam
I am saving account holder in Bank of Baroda e-Dena Bank located at khata No. 367 khasr, shahpur bamheta, G.T road, gautam buddha nagar, uttar pradesh- 201009 (IFSC code: BKDN0720753).
On 5th may 2020, I was using Axis bank's ATM located at G.T road near shiv mandir, gautam buddha nagar, uttar pradesh- 201009 ATM ID (APCN09550) at around 05:00 pm to withdraw Rs. 10,000 from my account. The first 2 transactions failed and i immediately got a credit message and i tried again and I could not receive any money or receipt, but I received a message on my mobile that Rs. 10,000 has been withdrawn. In reality, I had not received any cash in my hand. There after I went to some other atm to dispense cash and it was successful transaction and it is now 15 days but no action is taken by Bank.
Kindly do the needful as soon as possible.
Thanking you,
Yours sincerely,
Anmol S/O Jai Prakash
Transaction Date: 5th may, 2020
Transaction Amount: 10,000
Dispute Anount: 10,000
Date: 22th may, 2020
Complaint regarding DebIt card charge
Hi
As I don't use my axis debit card
6522XXXXXXXX8724 I lost this card for last one year still i am charged Rs 236 annual card charges.
In compensation to this issue me a new debit card without charges.
Credit card issue
Dear sir,
I am using my choice credit card last five years but lost month revived neo credit card but I'm not apply this card, I'm calling customer care service but not proper response, do the needful as soon as possible my quarry.
Thank and regards,
Aakunoori Ajay Kumar
Credi Card statement
Dt : 20.04.2022
Dear Sir,
Received Creditcard statement of Rs.62021.19 but the actual amount is Rs.49054.35 why we want pay the extra amount, I have contacted Mr. Saiyed of Customer care person, but he cant clear theproblem.
Treat this as urgent
PRADYUMAN KRISHNAN
AHMEDABAD
Regarding Salary E-Statement
good morning sir,
I am not reciceiving e-statement regularly (every month) from past 6 months
please send e-statement from april 2019 to till date to my registered email id
Regards.
Didn't get refund amount
I already cancelled the tickets on redbus then almost 1month completed many times I called customer care one number also not working, in red bus management informed me we already sent but online axis Bank problem we will sent proof attachment on ur mail .they told.
I sent mail also on axis Bank but I didn't get any reply also.
1330/- axis bank they not refunded very bad I am thinking about on axis Bank
Money refund
I am send the money in another account holder but money not transfer and money not be back in my account.
Complaint regarding about new account
I have opened a new account on 12th June 2019 wid my salary cheque of rs.18000 n now it's 18th June 2019..n today morning the bank staff r saying that ur account is not opened till today.. We will be responsible for day... On 12 I receive the atm cheque book n pass book too
Fraud case
Hi my name is SUBASH RAILA
I have complaint for fraud case .
From my credit account tomorrow 52500 was deducted
And i dont have any information regarding this
And i did not give any personal details to anyone
So kindly request you to please solve my problem
E-statement s
Sir,
I do not reciceive e-statement regularly (every month)
please send e-statement from april
2018 to date to my registered email id
Regards
Replece debit card
Hi, i have a Saving account with axis bank. My debit card is blocked. i want to Replace my debit card over the online please let me know how can i replace my card.
Replace debit card
Sir, I am Naresh Singh my debit card is blocked. Sir, plz issue the new debit card
Cancellation of last transaction.
Dear,
Sir/Madam,
I have accidentally transferred Rs.450/- to an account through Axis Bank's App. Please let me know the procedure to cancel my last transaction and refund.
Thanking you.
Net banking
My new a/c plz my netbanking provide
Forgot my internet banking password and atm pin.
I opened axis bank savings account on September 2018.i received password for Internet banking and also virtual card. I didn't applied for physical card. But now I want to apply for physical card. But can't done in app, since I forgot net banking password and virtual card at my pin. Is there a way to apply for debit card?
deposited amount by ATM is wrongh
Dear sir,
i deposited amount 200000INR with ATM , but my account is credited only 190000 INR,
I requested to concern bank (ATM),but my problem is not yet resolved.
Activate card
Dear Sir or Madam
I am trying to contact you since many days about activation of my new forex card. But its still not got activated its been more than 10 days now i want to have acess to my forex card as soon as possible . Please check whats the problem and please do the needfull and mail me what isthe exact problem
my a/c note satifhid
mere a/c se paisa konye katge hai sir and costumar care ka numbar nhi lagta hai aisa kone
Account balance is missing
I have axis Bank savings account opening last 3 days ago
I deposited some money in my account
But today i see the axis app in my phone money is missing
How can I get my credit card past statement . please tell me
Please tell me how can I get my credit card past statement from December to till now
Refund
I paid money for electricity bill through Paytm but transaction cancelled the customer care of Paytm is saying that they have refunded my money but bank has stopped it please refund my money
Why could not online shopping and pay to third party through deb
Please help me for online shopping
Update my Mobile Number
Dear sir, I Have NRI account my number mobile number also UAE mobile number but still not working in India. so please kindly change my Mobile number say formalities
Chang my mobilnumbar
Dr sair iam out of the taun plise chang my mobil numbar
Regarding fee payment
This is to inform you that employees of your bijnor branch are really careless and irresponsible. Because of them my fees is not paid and they will charge fine due to that.
I have submitted my check on thursday with slip and they have not yet registered it on that day neither they have done it on friday.
Rather than they are calling me on monday and still not confirming it and solving my issues. They are not even responding it properly.
Its important for me but they are linent towards it. And today after 7 that too after office hours they are saying that your fees is not yet paid so bring the slip again and many more silly reasons.
They are dening for having a conversation with me especially DIVYA JAIN of bijnor branch.
I request you to take an action to this and please keep a check on your staff that how they are dealing with the customers.
And please help me in solving my problem as soon as possible.
service issue
Sir sir My name is Mohammed Arif, my spice user ID 6****8 has been refusing my easy pay fund Deposit in the Axix bank from the last one month when I asked the Amployee of the axix bank got me the answer that essypay 2 pm After that, they have spoken to their branch manager, then I talked to the branch manager, so they told me that the head office has come to know that no eassypay is cleared after 2 o'clock and the axis bank's Wise Manager say easypay third party only if this will be when we wish we . So we are not the servants of anybody and I have been treated very badly with axix bank's eployee whose name is Atul And Also Branch's Wise Manager from the Branch
Branch Amroha Branch code 1157
Re- Issue Of Debit Card
My Debit Card Is Lost So i want to apply a new one and i have blocked my previous one so how can i apply for that
Net Banking
Tax payments are very slow and if more than one payment is to be made the second payment hangs for ever and you have to close the window and re open again. OTP is received instantly but when the same is entered for authentication it takes ages to complete and today after a couple of minutes the window displayed "OTP expired- go to OTP on call option" but the problem is not with getting the OTP but the same authenticating the transaction when entered. I switched over to Axis Bank as I found IOBs net banking to be very slow but now I feel IOB is a lot better. Please do something about the speed of operation.
credit card bill
Dear sir,
I am trying to pay my credit card bill.
My payment has been proceeded successfullly but after some time amount has been refunded to my account.
That's Meena you are not accepting my payment and you are fined me late payment charge.
I am not going to pay any extra charges, already I tried 5-6 times but you are not accepted that it's not my fault.
So im requesting to you please do the needful .
My registered mobile.no.
Please check and let me know .
Thank you
ATM UNBLOCK
I blocked the Atm but now I want to unblock Atm
I had received physical copy
I had received physical copy of the statement for the period 14/12/2017-12/01/2018 and payment of Rs 501 which was legally payable by me was paid. Only today I have received statement for the period 14/02/2018-13/03/2018 and Rs 5334 which is legally payable will be paid immediately. However I have not received statement for the period 13/01/2018-13/02/2018 and therefore the question of making any payment for the said period does not arise. I was regularly getting physical copies of the statements for more ten years and payments were regularly made without any problems. However since last three/ four months the physical copies of the statements from your bank are either not received or received very late on account of which there is delay in making the payments. The late charges and interest are levied which being illegal and unjustified have not accepted by me and therefore not paid. You are requested to settle matter at your end.
OTP
i am not recive OTP code plzz help me
Fraud Credit card
Dear,
Sir/Madam,
I have applied for credit card through your representative almost three weeks now. They have collected all my documents but they haven't call me for any confirmation neither they are answering my calls. So, Please do not process anything for credit card under my information.
Thanks and regards,
Rainii