IVRS Menu No. 1800 419 6610

Select the preferred Language (English/Hindi)

• Press 1: For Application Status
• Press 2: To Knowing Tag Benifits
• Press 3: For Tag Replacement Process
• Press 4: For Tag Cancellation Process
• Press 5: To speak to Service Representative

• You can report an incorrect deduction by calling call centre no given above.
• If your FASTag lost/Stolen Or complaint is regarding of any incorrect amount debit, call PNB Bank contact number to register your complaint and also can register your complaint at PNB Bank branch by mail.
• All incorrect deductions, send an email with details of transactions and enclose photos of vehicle and RC to pnbfastag@pnb.co.in for refund of excess toll debited. This must be done within 30 days of the transaction date.

In case of harassment/misconduct/discourteous/rude behavior of toll collection staff :

• Your complaint is to be lodged with respective project directors at the Toll Plaza. Email at etc.nodal@ihmcl.com or call on toll free number 1033.
• NHAI/IHMCL/MORTH has launched 1033 helpline number for addressing NETC FASTag complaints related to Toll Plaza.
  

For Escalation: