UTC Online Services Toll Free No.

This is a complaint against bus conductors of UKO7PA6161.
I have travelled from Balaji near Jhajhra and suddhowala at a fixed rate of Rs 15 and I was overcharged Rs 5. Even if Rs 20 was the fixed rate, I am extremely dissatisfied with the care and value for customers and want to add on that two of them stopped the bus and tried to use public emotions and make it appear like I am creating a situation over this when they have to be responsible enough to show me the fixed rate for the route or passageway I am travelling and not scam me by bringing in more people to make it sound convincing. Kindly take just actions against them.

No bus number written on online bus ticket please write the bus number on ticket so we can find bus easily

On 09/03/2023, at 17:49:59 hours, I boarded with bus no.4587UK07PA from Delhi Kashmere Gate ISBT for Meerut Haridwar bypass. When I was 5 km from bypass conductor said very rudely that your stoppage has came, I told him still 5 kms is there for bypass. But he started shouting and forced driver to stop the bus and very very rudely told me to get off the bus. His hand were shaking and he seems to be intoxicated. I felt very unsafe and that's why I am complaining against him, Please take appropriate action as soom as possible. This kind of behaviour is not acceptable. I will be waiting for your response.

Bus no. UK04PA 1635 haldwani to delhi worst bus service ever. Driver and conductor both are very arrogant and abusive. Smoking during driving and also defending himself by saying that this comes under his rights. Also abusing passengers and threatening them. Conductor also doing same very abusive and very arrogant. Please take action against them.

Just o inform the general public and the roadways employees specially the management, that Mr. Daroch who is serving in Tanakpur division, and has been transferred from Dehradun division has served the jail sentence in Dehradun, Sudhowala jail for a period of almost two months U/s 138A, in the year 2019-2020 however the accused Mr. Daroch has been promoted, because he has not disclosed the above said trial and the jail sentence which he served to thier seniors and the management, Mr. Daroch having many cases booked under forgery and the cases are still under trials in Dehradun court, i request the Transport authority to suspend the accused and will give the transport ministry of two weeks, or else the said matter will be mailed to the Indian ministry.

The concept of online booking is good but it's implementation on the ground is poor by UTC. I booked 3 tickets from Badrinath to Haridwar for 25/9/19. The bus scheduled to start from Badrinath at 0430 hrs was not available. There is rule in online booking that in the event of a breakdown, person having online booking shall be allowed to travel in other UTC service but the conductor of other available bus to Rishikesh at the same time bluntly refused to honour my online booking and did not allow us to board the bus. Very poor administration by UTC and sorry state of affairs for UK Trivender bjp Govt.

Today i was making a bus pass all process done even payment also deducted from my account but i didn't got the confirmation msg.. And I'm trying to get the status of my application but it shown always that no record found.. When I will get my money back?

very dissapointed traveling by uttarakhand roadways from haldwani to Chandigarh it seems to be all fill donkey from station to conductor to driver

Dear sir, Today 20/07/2019 I have start travelled from Dehradun to chandigarh through bus no 2434Uk 07PA at 6.40 am. I noticed womiting at the seat no 9 & 10. I thought that womiting shall be cleaned at the mean time. But I again noticed approx. 12.00 pm that the vomiting not cleaned after 5 hours. And other problem is water leaking from AC again and again. It is requested to please maintain the good house keeping in bus for quality service. If quality not maintained there is no mean on high cost of ticket.

i booked two ticket on 5th june dehradun to delhi and delhi to dehradun, payment confirm but ticket status failed. when i called the utc they are not able to pick up the phone since one week. i just need my 1520 rs. when i booked for volvo.

Govt has taken a good step to start luxury bus but the staff are v poor they are not at all cooperative , friendly and also not knowledgeable.

I booked tickets on 27 may 2019 twice but both got failed and now I am waiting for my refund but no one even picking up calls and replying over email.
Please suggest how can I get it back and whom should I talk.

Total amount in request is around 6200.

I booked ticket for dehradhun in Volvo departing from Chandigarh 43 at 14:25 on 6/5/2019 but succeeded in second attempt. Although amount has been deducted twice from my account. Please refund the same as process of payment was not completed on your site in first attempt for reservation of seat number 10 and I got seat number 18 in second attempt

We are around 200 people standing on the ticket counter since 1 hour and there is no single person on counter.
Everybody is just standing in queue and not even going to washroom from last 1 hour so that they dont get out of the queue
And still there is no single person on counter.
After i complained on the mentioned no.(8476xxx7605), they just said that we need to wait for some more time.
A person came on counter but still not providing tickets because he is enjoying his tea and biscuit.
he and system doesnot even bother that more than 200 people are waiting while these are enjoying their tea and biscuit.

Sir aaj Delhi to bungidhar ki bus nhi Mene 7 ticket ki hai plz sir my amount ko mere account me refund karne ki kirpa kare
Dhaynibad

This is my worest ride ever that I never ever had before ..

My bus is 9880

Seat

maine 2 .3 month phle dl k liye online apply kiyaa thaa jisme muje 22 sep ki date mili thi aur m yhaa online hi apni fees submit it chuka hu vha test diya sab kuch okay hone k baad unhone ne bola ki aapka learner license kaa no 2.3 din baad aa jyega ap kahi se bhi online niklva lena aur next month fir se aana usme aapka live bna jyega par Abhi tak mere pass mera learner kaa license nhi aaya h aur meri file hai kisi broker k hath de di gyi hai jo bolta h ki aap 3200 rs jama kro tab aapka license banega to sir jb muje broker se hi krvana thaa to maine you online apply kiya line m lgaa vhaa aaya din bhar kyaa fyda hua buss preshn kiyaa gyaa muje

Dear sir , I was traveling from Delhi to Haridwar via Volvo bus service on 20 SEP 2018@10pm. Bus condition is so bad that back seat water bottle holder is broken and all charging points are not working .even water bottle facility is available . But cinductor's attitude , he did not have water bottle to passenger. Asking about charging point , conductor reply was so bad that he is saying go and complaint online. This forces me to write a official complaint .pls take some corrective action.improve service and educate these and driver about how to interact with passengers .

This is very disappointing as I got to know from from I formation center at Haridwar bus station that my bus is cancelled. Firts of all I did not receive any information about the bus cancellation Second when I reached at the station then I found out that my bus is not xxld but leaving at 11:50 am. The person who is sitting at the UTC bus information action counter knew nothing so I ran out to check other option but then I saw my bus reaching at the station at 11:35am I stayed of 11:00am. Our bus started at 11:50am and eveter an hour there was no cooling in the bus. I asked the bus conducter whose name was Praveen Kumar about the same then he replied" Ac chal raha hai or ni chalega kyuki low fare bus hai to ac low hi chalega" . I mean what the hell is low fare. We paid 740 rs for 2 ticket and I booked AC BUS which was hardly running. so this is not expected from UTC. I am very disappointed and will never advise my freinds and family to book from UTC AC JANRATH BUSES.

uttarakhand privhan enquiry service is very poor

Sir,
Just to bring to your kind notice that there are no buses of Uttrakhand Roadways plying between Roorkee-Muzaffarnagar, as a result the people of rural areas have been deprived of the benefit and face lot of problems. The Buses plying on long routes do not stop at Gurukul Narsan, though it is an authorised bus stop, even plying empty. May I request you kindly to look into the matter and do something so that the problems of local people are sorted out.

To whom so ever it may concern

Right now I am traveling from Anand vihar Delhi to Rudrapur Uttarakhand by UTC bus no. 2061 UK07PA.

The bus is very slow, running at a speed of 40-50 kmph, consequently the bus will be late by two and a half hour as per discussion with the conductor mr. Amit pal. I requested him to maintain a satisfactory speed so that we can reach our destinations on time, but he refused to take any action.

Due to this I have to face lots of difficulties now.

Kindly take some actions against it so that this kind of misconduct doesn't happen in future.

Thank you

Date 27-05-18
Travelling from Haridwar to Delhi
I took the bus which was scheduled to depart from Haridwar on 11:00 but actually departed after 11:30. No cooling was there in bus to add on that no curtains were there . I talked to conductor , bus driver ,customer care (also tried calling asst. Manager but he didn't take up) but no solution was provided. Ticket details are herein as follows:

HRD-DLHK
PNR : 611J270520181027
Seat(s) No. : 29
DOJ : 27/05/2018
DEP: 11:00 AM
Fare : 368
Reschrg : 20
Tax(GST) : 3.60
Total Amount :391.60.
I request the concerned to take up the issue seriously as soon as possible

You have charged SGST/CGST and same is alos mention in Bus ticket, but where is GST no. Pls mention the same in ticket.

उत्तराखंड परिवहन हरिद्वार के जारी किए गए इंक्वायरी नंबर पर पूछताछ हेतु कई बार फोन लगाने का प्रयास किया गया परंतु कोई भी उचित सफलता हाथ नहीं लगी ।

I booked ticket from New Delhi to guptkashi online on 15 February.i booked 2 seats.i have two cartons of 10kg each.
Bus driver and conductor didn't allow cartons in the bus.and charged me 800 extra for two boxes . And did not give luggage ticket driver and conductor misbehave.and say they will through cartoon from the bus..
I request you to take the legal action for driver and conductor.
e-ticket details given below.

Thanks for using our services, Booking has been made successfully
DLHK-GUP
PNR : 484J150220181001
Seat(s) No. : 17,18
DOJ : 15/02/2018
DEP: 09:00 PM
Fare : 1210
Reschrg : 20
Tax(GST) : 3.60
Total Amount :1233.60

uttarakhand privhan enquiry service is very poor