WhatsApp Customer Care

Impotant Links

• Contact Form
• Help Center
• WhatsApp Messenger Support

Email

• support [at] support [dot] whatsapp [dot] com (For General Support)

Important Email

WhatsApp Banned

If you are banned, then "This account is not allowed to use WhatsApp" message will reflect when you open your WhatsApp.

• Automated or bulk messaging, auto-messaging/auto-dialing, or other non-personal use.
• Sending suspicious or malicious links or malware.
• Rapid group creation or mass-adding users, especially soon after registration.
• Using modified/unofficial apps or linking through unofficial apps; scraping/harvesting data.
• Illegal or harmful content: illegal, obscene, defamatory, threatening, harassing, hateful, or violence-inciting; child exploitation.
• Impersonation or publishing false/misleading statements.
• Infringing others' rights, including intellectual property, privacy, or publicity.
• Violating Messaging Guidelines in chats, groups, communities, or Status.

WhatsApp allows its users to file a complaint against a contact or a group, in case if any illegal content is being sent by the people If WhatsApp, finds the complaint legitimate, then it will deactivate your account.

Temporarily Banned Accounts

If you received a message that your account is “Temporarily banned” this could mean you are using an Unofficial Version Of WhatsApp or harvesting information, known as scraping.

• Uninstall any unofficial/modified WhatsApp build and any add-ons that connect to it. Install the official app from your Google Play and App Store .
• Stop scraping or any automated data extraction or bulk/automated messaging. These violate WhatsApp's Terms.
• Wait for the temporary ban to expire, then sign in only with the official app. If violations continue, the ban can become permanent.

Chat Backup:

Android :

1. More options→Settings → Chats→Chat backup.
2. Pick Google Account→ Back up.
3. Set Back up to Google Drive schedule and toggle Include videos if needed.

iPhone

1. WhatsApp Settings→Chats→Chat Backup.
2. Tap Back Up Now.
3. Set Auto Backup frequency; include videos if you want.

Add end-to-end encryption to backups (Android/iPhone)

• Settings→ Chats → Chat backup→ End-to-end encrypted backup >Turn on →set password or 64-digit key→ Create. Keep this secret; without it you cannot restore.

How to Run Whats app Web ?

1. On your computer, open web.whatsapp.com
2. On your phone, open WhatsApp → Linked devices → Link a device.
3. Scan the QR on your computer. Or choose Link with phone number and follow the code steps.
4. Chat on your computer.

WhatsApp is Lost/Compromised

If someone is using your account

• Open WhatsApp → Log back in → Continue → enter your number → enter the 6-digit code. This logs out all other devices.

If your phone is lost/stolen

• Call carrier and block your SIM.
• Get a new SIM with the same number, insert it, open WhatsApp, and re-register with the 6-digit code. The lost phone is logged out.

Important Notes:

• Never share your registration code. Messages are end-to-end encrypted and stored on your device, so others can't read past chats
• One number can be registered on one phone at a time. No recovery without a SIM for that number. Sometimes WhatsApp auto-verifies.
• WhatsApp can't deactivate your account for you, can't locate your phone, and can't disclose who accessed your account.
• Suspect Web/Desktop use? Unlink that device from Linked devices.

Protect it after recovery

• Turn onTwo-step verification: Settings → Account → Two-step verification. Add an email for resets.
• Use Chat lock for sensitive chats.
• Enable App lock and your phone's screen lock.
• Restore chats from Google Drive/iCloud if you had backups.

How to change Phone Number ?

Before you start

• New number must receive SMS or calls.
• Old number must be the number currently registered in WhatsApp. Check in WhatsApp → Settings → your profile photo.
• You cannot do this on Web/Desktop. Use your phone.

Android: same phone

• Insert the SIM with the new number.
• WhatsApp→ More options → Settings→ Account →Change number→Next.
• Enter old number, then new number, both in full international format.
• Choose Notify contacts option: All contacts, Contacts I have chats with, or Custom. Groups are notified automatically.
• Tap Done, then verify the new number.

iPhone: same phone

• Insert the SIM with the new number.
• WhatsApp →Settings →Account →Change Number.
• Enter old and new numbers, pick Notify contacts if you want, then complete verification. Groups are notified automatically.

Moving to a new phone and new number

• First run Change number on your old phone to keep chats.
• Then install WhatsApp on the new phone, register the new number, and restore your backup.

Storage Full

• Settings → Storage and data → Manage storage, delete large/forwarded items.

For Complaint

• For any query/complaint related to WhatsApp Terms of Service / WhatsApp India Payments Terms of Service,  please contact designated Grievance Officer by filling this Form or  by the detail given below:
  Designation: Grievance Officer
  Email:  grievance_officer_wa [at] support [dot] whatsapp [dot] com
  Address- WhatsApp, LLC
  Unit B8 and B10
  The Executive Center
  Level 18, DLF Cyber City, Building No. 5,
  Tower A, Phase IIIGurgaon - 122002, India
• Customer can also contact WhatsApp in India via post at the address given above.

Corporate Address

WhatsApp LLC,
1 Meta Way,
Menlo Park, California 94025,
United States of America

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