Air France Customer Care Numbers

Updated on Monday, 5 December 2022 - 6:05pm
Organization: 
Toll free Number(s): 
  • 1800 419 2033 (Customer Support - India)
  • 1800 419 4077 (Flying blue loyalty programme queries)
All India Number(s): 
  • +91 124-623 3502 (For Booking Related Query)
Website: 
Official Website

Important Links

Install App

Contact Support

Opening hours: From Mon to Fri 8am - 8pm, Sat to Sun 9am - 5pm

Contact Support Contact Details
For booking related Query 18004192033( Toll-free from India)
+91 124-6233502( National standard rates to: India)
Premium Customer 18004194077 (Toll-free from India)
+91 124-6233506 (National standard rates to: India)
For passanger with disabilities 18004194066 (Toll-free from India)
+91 124-6233505 (National standard rates to: India)
Email: mail [dot] saphir [dot] india [at] airfrance [dot] fr

For Baggage Information

  • Missing or damaged baggage
  • Lost & Found
  • Weight, size, and baggage allowance
  • Prohibited and regulated goods

Baggage Enquiry Contacts For India

Opening hours: From Mon to Sun, 10am - 5pm

City Contact No.
Bangalore +91 80-66783110
( National standard rates to: India)
Delhi +91 11-49638128
( National standard rates to: India)
Mumbai +91 22-66859580
( National standard rates to: India)

Global Contact Support Numbers

For another countries contact details, select your region then select the specific country, go to contact- click on (Prepare my trip and book a flight) option. After that many help options given there, select on online reservation , go to need aditional help - The contact details and opening hours given there.

Global Contacts For Baggage Enquiry

Location Contact Details Opening hours Language
Algeria +213 21 98 04 04
(National standard rates to: Algeria)		 Opening hours (Local time in Algiers)
From Sun to Thu 8am - 8pm
Fri – Sat 9am - 5pm		 Arabic, English, French
Angola +244 930 63 87 18
( National standard rates to: Angola)_		 Opening hours (Local time in Luanda)
From Mon to Sun 8am - 6pm		 Portuguese, English
+27 10 205 01 00
( National standard rates to: South Africa)		 Opening hours (Local time in Luanda)
From Mon to Fri 7am - 7pm
Sat – Sun 8am - 5pm		 English
Argentina +54 11 39 91 59 21
( National standard rates to: Argentina)		 Opening hours (Local time in Sarmiento)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5pm		 Spanish, English, French
Armenia +374 10 493 000
( National standard rates to: Armenia)		 Opening hours (Local time in Yerevan) 24/7 Armenian, English
Australia +61 29 33 82 260
( National standard rates to: Australia)		 Opening hours (Australian Eastern standard time)
From Mon to Sun 11:30am - 1pm 3am - 4:30pm		 French, English
Austria +43 15 02 222 400
( National standard rates to: Austria)		 Opening hours (Local time in Vienna)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 German, French, English
Belgium +32 26 200 184
( National standard rates to: Belgium)		 Opening hours (Local time in Brussels)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 English, French
Benin +229 21 319 933
( National standard rates to: Benin)		 Opening hours (Local time in Cotonou)
From Mon to Sun 9am - 5:30pm		 French, English
Brazil +55 11 38 78 83 60
( National standard rates to: Brazil)		 Opening hours (Local time in Brasilia)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5pm		 Portuguese, English, French
Bulgaria +359 29 358 230
( National standard rates to: Bulgaria)		 Opening hours (Local time in Sofia)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 English, French
Burkina Faso +226 25 491 51 5
(National standard rates to: Benin)		 Opening hours (Local time in Ouagadougou)
From Mon to Sun 8am - 4:30 pm		 French, English
Cameroon +237 23 350 15 15
( National standard rates to: Cameroon)		 Opening hours (Local time in Yaounde)
From Mon to Sun 9am - 5:30pm		 French, English
Canada +1 800 667-2747
( Toll-free from Canada)		 Opening hours (Eastern standard time)
From Mon to Sun 8am - 11pm		 French, English
711 1 833 895-4561
( National standard rates to: Canada)		 Opening hours (Eastern standard time)
From Mon to Sun 8am - 11pm		 French, English
Central African Republic +236 70 015 10 6
( National standard rates to: Central)		 Opening hours (Local time in Bangui)
From Mon to Fri 8am - 3pm
Sat – Sun 7am - 5pm		 French, English
Chad +235 66 248 19 6
(National standard rates to: Chad)		 Opening hours (Local time in N'Djamena)
From Mon to Sun 9am - 4pm		 French, English, Arabic
+235 66 382 97 4
( National standard rates to: Chad)		 Opening hours (Local time in N'Djamena)
From Mon to Sun 9am - 4pm		 French, English, Arabic
Chile +56 22 988 48 15
( National standard rates to: Chile)		 Opening hours (Local time in Santiago de Chile)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 Spanish, English, French
China 4 008 808 808
( National standard rates to: China)		 Opening hours (Local time in Beijing)
From Mon to Fri 8am - 7pm
Sat – Sun closed		 Cantonese, Mandarin Chinese, French, English
Collectivity of Saint Martin +1 72 154 67 66 3
( National standard rates to: United States)		 Opening hours (Local time in Saint Martin)
From Mon to Sun 10am - 4pm		 English
Colombia +57 16 506 002
( National standard rates to: Colombia)		 Opening hours (Local time in Bogota)
From Mon to Fri 8am - 6pm
Sat – Sun 9am - 4pm		 Spanish, English, French
+57 601 508 67 52
( National standard rates to: Colombia)		 Opening hours (Local time in Bogota)
From Mon to Fri 8am - 6pm
Sat – Sun 9am - 4pm		 Spanish, English, French
Congo Brazzaville +242 068007574
( National standard rates to: Congo)		 Opening hours (Local time in Brazzaville)
Fri – Sat 5am - 7:30pm
Sun closed
Mon 5am - 7:30pm
Tue closed
Wed 5am - 7:30pm
Thu closed		 French, English
+242 069999975
( National standard rates to: Congo)		 Opening hours (Local time in Brazzaville) 24/7 French, English
Costa Rica +506 2539 7413
( National standard rates to: Costa Rica)		 Opening hours (Local time in San Jose)
From Mon to Fri 7am - 7pm
Sat – Sun 8am - 4pm		 Spanish, English, French
Cote D’Ivoire +225 27 22 55 86 86
( National standard rates to: Cote D'Ivoire)		 Opening hours (Local time in Yamoussoukro)
From Mon to Sun 9am - 5:30pm		 French, English
Croatia +385 14 562 229
( National standard rates to: Croatia)		 Opening hours (Local time in Zagreb)
From Mon to Sun 8am - 8pm		 Croatian, English
Cuba +53 76 49 97 08
( National standard rates to: Cuba)		 Opening hours (Local time in Havana)
From Mon to Sun 10am - 3pm		 Spanish, French, English
Czech Republic +420 22 543 97 97
( National standard rates to: Czech Republic)		 Opening hours (Local time in Prague)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 Czech, French, English
Democratic Republic of the Congo +243 997433308
( National standard rates to: Democratic Republic of the Congo)		 Opening hours (Local time in Kinshasa)
Tue – Wed closed
Thu 5am - 7:30pm
Fri 6am - 8am
Sat closed
Sun – Mon 5am - 7:30pm		 French, English
Denmark +45 82 332 701
( National standard rates to: Denmark)		 Opening hours (Local time in Copenhagen)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 French, English
Dominican Republic +1 809 959 1869
( National standard rates to: Dominican Republic)		 Opening hours (Local time in Santo Domingo)
From Mon to Fri 9am - 6pm
Sat – Sun 9am - 12pm		 Spanish, English
Ecuador +593 18 000 010 39
( National standard rates to: Ecuador)		 Opening hours (Local time in Quito)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5pm		 Spanish, English, French
Egypt +20 22 160 05 88
( National standard rates to: Egypt)		 Opening hours (Local time in Cairo)
From Sun to Thu 8am - 8pm
Fri – Sat 9am - 5pm		 Arabic, French, English
Finland +358 98 171 00 75
( National standard rates to: Finland)		 Opening hours (Local time in Helsinki)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 French, English
France +33 9 69 39 36 54
( National standard rates to: France)		 Opening hours (Local time in Paris)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 French, English
French Guiana +33 59 435 38 88
( National standard rates to: France)		 Opening hours (Local time in Cayenne)
From Mon to Sat 11am - 12:30pm
2pm - 4pm
Sun 2pm - 4pm
7:15pm - 8:15pm		 French, English
French Polynesia +689 40 86 42 21
( National standard rates to: French Polynesia)		 Opening hours (Local time in Papeete Tahiti)
From Mon to Fri 8am - 12pm
Sat – Sun closed		 French, English
Gabon +241 11 796 464
( National standard rates to: Gabon)		 Opening hours (Local time in Libreville)
From Mon to Sun 9am - 5:30pm		 French, English
Germany +49 69 299 93 772
( National standard rates to: Germany)		 Opening hours (Local time in Berlin)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 German, French, English
Ghana +233 24 24 26 514
( National standard rates to: Ghana)		 Opening hours (Local time in Accra)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 6pm		 English
Greece +30 21 035 30 585
( National standard rates to: Greece)		 Opening hours (Local time in Athens) 24/7 Greek, English
Guadeloupe +33 59 021 13 30
( National standard rates to: France)		 Opening hours (Local time in Pointe a Pitre)
From Mon to Sun 2pm - 6pm		 French, English
Guatemala +502 22 33 74 24
( National standard rates to: Guatemala)		 Opening hours (Local time in Guatemala City)
From Mon to Fri 8am - 7pm
Sat – Sun 9am - 4pm		 Spanish, English, French
Guinea +224 66 420 22 03
( National standard rates to: Guinea)		 Opening hours (Local time in Conakry)
From Mon to Sun 9am - 5:30pm		 French, English
Haiti +509 37 02 25 16
( National standard rates to: Haiti)		 Opening hours (Local time in Port au Prince)
From Mon to Fri 7am - 3pm
Sat – Sun 7am - 1pm		 French, English
Honduras +504 22 310 448
( National standard rates to: Honduras)		 Opening hours (Local time in Tegucigalpa)
From Mon to Fri 8am - 7pm
Sat – Sun 9am - 4pm		 English, French, Arabic
Hong Kong, China +852 2501 9433
( National standard rates to: Hong Kong, China)		 Opening hours (Local time in Hong Kong)
From Mon to Fri 9am - 6pm
Sat – Sun closed		 English, Mandarin Chinese,
Cantonese
Hungary +36 12 96 74 73
( National standard rates to: Hungary)		 Opening hours (Local time in Budapest)
From Mon to Sun 9am - 10pm		 Hungarian, English
+36 12 96 76 90
( National standard rates to: Hungary)		 Opening hours (Local time in Budapest)
From Mon to Sun 9am - 10pm		 Hungarian, English
India +91 11 49 63 81 28
( National standard rates to: India)		 Opening hours (Local time in Delhi)
From Mon to Sun 10am - 5pm		 English
+91 22 66 85 95 80
( National standard rates to: India)		 Opening hours (Local time in Delhi)
From Mon to Sun 10am - 5pm		 English
+91 80 66 78 31 10
( National standard rates to: India)		 Opening hours (Local time in Delhi)
From Mon to Sun 10am - 5pm		 English
Indonesia +62 81 21 05 11 40
( National standard rates to: Indonesia)		 Opening hours (Local time in Jakarta)
From Mon to Sun 10am - 10pm		 English, Indonesian
Iran +98 98 51 00 71 96
( National standard rates to: Iran)		 Opening hours (Local time in Tehran) 24/7 Farsi, Arabic, English
Ireland +353 16 590 442
( National standard rates to: Ireland)		 Opening hours (Local time in Dublin)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 French, English
Israel +972 39 75 40 72
( National standard rates to: Israel)		 Opening hours (Local time in Jerusalem)
From Sun to Fri 10am - 2pm
Sat closed		 Hebrew, English
Italy +39 -0-238 591 272
( National standard rates to: Italy)		 Opening hours (Local time in Rome)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 Italian, English
+33 9 69 39 36 54
( National standard rates to: France)		 Opening hours (Local time in Rome)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 French, English
Japan +81 03-6428-0133
( National standard rates to: Japan)		 Opening hours (Local time in Tokyo)
From Mon to Sun 9am - 5pm		 Japanese, English
+81 0476-33- 2969
( National standard rates to: Japan)		 Opening hours (Local time in Tokyo)
From Mon to Sun 9am - 5pm		 Japanese, English
+81 072-456- 5041
( National standard rates to: Japan)		 Opening hours (Local time in Tokyo)
From Mon to Sun 9:30am - 05:30pm		 Japanese, English
Jordan +962 64 29 61 14
( National standard rates to: Jordan)		 Opening hours (Local time in Amman)
From Sun to Thu 8am - 8pm
Fri – Sat 9am - 5pm		 Arabic, English, French
Kenya +254 20 295 82 00
( Toll-free from Kenya)		 Opening hours (Local time in Nairobi)
From Mon to Fri 8:30am - 5pm		 English
Korea, Republic of +82 32 742 51 24
( National standard rates to: Korea, Republic of)		 Opening hours (Local time in Seoul)
From Mon to Sun 8am - 8pm		 Korean, English
Lebanon +961 136 92 01
( National standard rates to: Lebanon)		 Opening hours (Local time in Beirut)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5pm		 Arabic, French, English
Liberia +232 76770911
(National standard rates to: Sierra Leone)		 Opening hours (Local time in Monrovia)
From Mon to Fri 9am - 5pm
Sat – Sun 10am - 1pm		 English
Luxembourg +352 27 302 006
( National standard rates to: Luxembourg)		 Opening hours (Local time in Luxembourg)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 French, English
Madagascar +261 344 903 901
( National standard rates to: Madagascar)		 Opening hours (Local time in Antananarivo)
From Mon to Sun 12am - 2am 5am - 12am		 French, English
Malaysia +60 38 776 37 33
( National standard rates to: Malaysia)		 Opening hours (Local time in Kuala Lumpur) 24/7 Indonesian, English
Mali +223 20 700 355
( National standard rates to: Mali)		 Opening hours (Local time in Bamako)
From Mon to Sun 9am - 5:30pm		 French, English
Martinique +33 59 655 34 72
( National standard rates to: France)		 Opening hours (Local time in Fort de France)
From Mon to Sun 2pm - 6pm		 French, English
Mauritania +222 38 06 66 66
( National standard rates to: Mauritania)		 Opening hours (Local time in Nouakchott)
Sun – Mon 1:15pm - 11pm
Tue closed
Wed 1:15pm - 11pm
Thu closed
Fri 1:15pm - 11pm
Sat closed		 English, French, Arabic
Mauritius +230 603 30 72
( National standard rates to: Mauritius)		 Opening hours (Local time in Mauritius)
From Mon to Sun 7am - 5pm		 English
+230 603 30 73
( Toll-free from Mauritius)		 Opening hours (Local time in Mauritius)
From Mon to Sun 7am - 5pm		 English
+230 603 36 36
( National standard rates to: Mauritius)		 Opening hours (Local time in Mauritius)
From Mon to Sun 7am - 5pm		 English
Mexico +52 55 50 91 24 21
( National standard rates to: Mexico)		 Opening hours (Local time in Mexico City)
From Mon to Sun 7am - 10pm		 Spanish, English, French
Morocco +212 520 480 071
( National standard rates to: Morocco)		 Opening hours (Local time in Rabat)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5pm		 Arabic, French, English
Mozambique +27 10 205 01 00
( National standard rates to: South Africa)		 Opening hours (Local time in Maputo)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 6pm		 English
Netherlands +31 20 47 47 787
( National standard rates to: Netherlands)		 Opening hours (Local time in Amsterdam)
From Mon to Sun 8am - 8pm		 Dutch
New Caledonia +687 351 580
( National standard rates to: New Caledonia)		 Opening hours (Local time in Noumea)
From Mon to Fri 11am - 2pm
Sat – Sun closed		 French, English
Niger +227 20 733 121
( National standard rates to: Niger)		 Opening hours (Local time in Niamey)
From Mon to Sun 9am - 5:30pm		 French, English
Nigeria +234 1 277 80 70
( National standard rates to: Nigeria)		 Opening hours (Local time in Abuja)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 6pm		 English, French
Norway +47 23 502 001
( National standard rates to: Norway)		 Opening hours (Local time in Oslo)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 French, English
Panama +507 83 361 71
(National standard rates to: Panama)		 Opening hours (Local time in Panama City)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5pm		 Spanish, French, English
Peru +51 1 312 02 00
( National standard rates to: Peru)		 Opening hours (Local time in Lima)
From Mon to Fri 8am - 5:30pm
Sat – Sun 9am - 1pm		 Spanish, English, French
Philippines +63 91 93 49 10 28
( National standard rates to: Philippines)		 Opening hours (Local time in Manila)
From Mon to Sun 11am - 5:30pm		 English
Poland +48 22 512 39 49
( National standard rates to: Poland)		 Opening hours (Local time in Warsaw)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 French, English
Portugal +351 21 316 40 27
( National standard rates to: Portugal)		 Opening hours (Local time in Lisbon)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 French, Portuguese, English
Reunion +33 26 240 39 52
( National standard rates to: France)		 Opening hours (Local time in Saint Denis)
From Mon to Sun 5:30am - 11:30pm		 French, English
Romania +40 21 204 10 42
( National standard rates to: Romania)		 Opening hours (Local time in Bucharest) 24/7 Romanian, English
Russia +7 49 557 86 56 5
( National standard rates to: Russia)		 Opening hours (Local time in Moscow)
From Mon to Sun 6am - 12am		 Russian
+7 81 232 43 78 7
( National standard rates to: Russia)		 Opening hours (Local time in Moscow) 24/7 Russian, English
Saudi Arabia 800 814 11 11
( National standard rates to: Saudi Arabia)		 Opening hours (Local time in Riyadh)
From Sun to Thu 8am - 8pm
Fri – Sat 9am - 5pm		 Arabic, French, English
800 850 03 61
( National standard rates to: Saudi Arabia)		 Opening hours (Local time in Riyadh)
From Sun to Thu 8am - 8pm
Fri – Sat 9am - 5pm		 Arabic, French, English
Senegal +221 338 39 77 77
( National standard rates to: Senegal)		 Opening hours (Local time in Dakar)
From Mon to Sun 9am - 5:30pm		 French, English
Serbia +381 11 209 48 54
( National standard rates to: CS)		 Opening hours (Local time in Belgrade)
From Mon to Sun 8am - 3pm
6pm - 8pm		 English, Serbian
Seychelles +248 37 30 51
( National standard rates to: Seychelles)		 Opening hours (Local time in Mahe Island, Seychelles)
From Mon to Wed closed
Thu 8am - 10pm
Fri 8am - 4pm
Sat 8am - 10pm		 English
Sierra Leone +232 78 990 952
( National standard rates to: Sierra Leone)		 Opening hours (Local time in Freetown)
From Mon to Sun 10am - 6pm		 English
Singapore +65 65 110 459
( National standard rates to: Singapore)		 Opening hours (Local time in Singapore) 24/7 English
Slovakia +421 25 011 21 43
( National standard rates to: Slovakia)		 Opening hours (Local time in Bratislava)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 Czech, English, French
Slovenia +386 4 2061 226
( National standard rates to: Slovenia)		 Opening hours (Local time in Ljubljana)
From Mon to Sun 9am - 5pm		 English
South Africa +27 10 205 01 00
( National standard rates to: South Africa)		 Opening hours (Local time in Cape Town)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 6pm		 English
Spain +34 91 375 33 35
( National standard rates to: Spain)		 Opening hours (Local time in Madrid)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 Spanish, French, English
800 000 275
( Toll-free from Spain)		 Opening hours (Local time in Madrid)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 Spanish, French, English
Sweden +46 85 199 99 90
( National standard rates to: Sweden)		 Opening hours (Local time in Stockholm)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 English, French
Switzerland +41 84 874 71 00 0,08
( CHF / min. (local rate + taxes))		 Opening hours (Local time in Bern)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 German, French, English
Taiwan, China +886 2 770 74 735
( National standard rates to: Taiwan, China)		 Opening hours (Local time in Taipei)
From Mon to Fri 9am - 6pm
Sat – Sun closed		 English, Mandarin Chinese,
Cantonese, French
Thailand +66 21 34 43 57
( National standard rates to: Thailand)		 Opening hours (Local time in Bangkok) 24/7 English
Togo +228 22 232 323
( National standard rates to: Togo)		 Opening hours (Local time in Lome)
From Mon to Sun 9am - 5:30pm		 French, English
Tunisia +216 711 37 777
( National standard rates to: Tunisia)		 Opening hours (Local time in Tunis)
From Sun to Thu 8am - 8pm
Fri – Sat 9am - 5pm		 Arabic, French, English
Turkey +90 21 244 40 48 7
( National standard rates to: Turkey)		 Opening hours (Local time in Ankara) 24/7 Turkish, English
Uganda +256 414 338 005
( National standard rates to: Uganda)		 Opening hours (Local time in Kampala)
From Mon to Fri 8:30am - 5pm
Sat 9am - 1pm		 English
+256 414 338 011
( National standard rates to: Uganda)		 Opening hours (Local time in Kampala)
From Mon to Fri 8:30am - 5pm
Sat 9am - 1pm		 English
Ukraine +380 44 281 75 39
( National standard rates to: Ukraine)		 Opening hours (Local time in Kyiv Kiev) 24/7 Ukrainian, English
United Arab Emirates +971 42 37 80 95
( National standard rates to: United Arab Emirates)		 Opening hours (Local time in Abu Dhabi)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5pm		 Arabic, French, English
800 23 823
( Toll-free from United Arab Emirates)		 Opening hours (Local time in Abu Dhabi)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5pm		 Arabic, French, English
United Kingdom +44 20 766 00 337
(National standard rates to: United Kingdom)		 Opening hours (Local time in London)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5:30pm		 French, English
United States +1 800 237 2747
( National standard rates to: United States)		 Opening hours (Eastern standard time)
From Mon to Sun 8am - 11pm		 English, French, Spanish
Uruguay +598 29 03 09 95
( National standard rates to: Uruguay)		 Opening hours (Local time in Montevideo)
From Mon to Fri 8am - 8pm
Sat – Sun 9am - 5pm		 Spanish, English, French
Venezuela +58 21 22 08 72 00
( National standard rates to: Venezuela)		 Opening hours (Local time in Caracas)
From Mon to Fri 8am - 7pm
Sat – Sun 9am - 4:30pm		 Spanish, English, French
Viet Nam +84 83 547 04 15
( National standard rates to: Viet Nam)		 Opening hours (Local time in Hanoi)
From Mon to Sun 8am - 11pm		 English

Head Office Address

45, rue de Paris
95 747 Roissy CDG Cedex
Air France

Social Sites

Comments

Call

Submitted by Elke Defever (not verified) on Sun, 22/01/2023 - 12:14am.

I have been trying to call customer service in France for 3 hours and the system keeps hanging up on my! I have tried to handle the issue through the website but I get an error code saying to contact customer service! Please can someone contact me!

I took air france flight 217

Submitted by Anonymous (not verified) on Wed, 19/10/2022 - 7:26pm.

I took air france flight 217 on 1/6/22 from Mumbai(BOM) to Paris (CDG). The take off was delayed so I missed my connecting flight from Paris. So I went for claim for delayed flight and missed flight compensation from Care Health Insurance company. They are asking for reason for delayed take off from operating airlines i.e. air france. So please help me out and send me the reason which I can forward to the insurance company. I am providing the booking details as below
4LIU3J - AIRLINE CONFIRMATION NUMBER.
Passenger details -1. Somani Shailesh Kumar Babulal
2. Somani Sonal Shailesh

Baggage lost - 10 days - Not yet received

Submitted by Karthick Sathasivam (not verified) on Tue, 27/09/2022 - 12:29pm.

Hello,

I travelled by Air France on Sep 18th from Bangalore - Paris - Billund and my baggage was lost.

I am writing this because it’s not just another incident of lost baggage but the AirFrance/KLM should be aware of challenges an economy passenger goes through.
I was there in a business trip and returned back on Sep 25th and I am yet to get my baggage.

The baggage had all my belongings, laptop accessories, electronic belongings and other valuables.
But unfortunately I had to face this challenging situation when I was in a business visit to Denmark.

It has been almost 10 days and there has not been any action or communication from Air France.
I had to call up many times to Air France and even visited in person to Paris and Amsterdam (on my return journey) counters for support.

The response from the Air France office was very bad and there was no sign of apology or consolation to a passenger who is still experiencing the loss.
It also involves continuous emotional stress when all your belongings are lost and you have to perform your official responsibilities in Europe.

Does an Economy class passenger of Air France deserve such a response or would it be the same response if it had happened to Anne Rigail or Benjamin Smith.

Why is Air France having such a atrocious response to an Economy class passenger.
How are they going to compensate this loss and what would be their response.

A response to this would be very well appreciated.

Regards
Karthick

BAG LOST FROM DECEMBER

Submitted by logesh (not verified) on Fri, 17/02/2023 - 5:50pm.

HI.. WHEN YOU VISIT IN PERSON TO CDG..DID YOU GET ANY INFORMATION THERE?? AREN'T THEY ALLOW YOU TO WAREHOUSE ??

Next Steps

Submitted by Pratik (not verified) on Thu, 22/12/2022 - 9:52am.

What next steps have you taken, once back home, and has any resolution come about? Same situation has occurred with my sister, and the offices in Mumbai don't pick up; and I am now inclined to send them a legal notice and invoke the compensation under the Montreal Convention. Let me know if that's a step you too want to take -- at pratik_bhat [at] hotmail [dot] com.

Missing baggages

Submitted by Shiv mohan Sharma (not verified) on Wed, 13/07/2022 - 1:11pm.

I have lost my 3 large baggages in connecting flights on 14.6.22 but till now no confirmation given by Air France
I really good faith on airways but pls help to provide my baggages
My luggage deliver to Paris CDG airport on 27 6 22 from Zurich airport by AF1814
But no response given by anyone

Missing baggage

Submitted by Subal Anand (not verified) on Fri, 01/07/2022 - 4:44pm.

My bag is missing since the 14th of June 2022. It’s the 1st of July 2022 and there has been no feedback from the airline and my bag has yet not reached my country of domicile as requested on the baggage inventory report at Malpensa airport , Iltaly .
I reside in Mumbai .
This is absolutely pathetic service on part of Air France and will never be flying them or recommending this airline to anyone .

Regarding lost bag

Submitted by Hardev kaur (not verified) on Wed, 29/06/2022 - 7:24pm.

My name is Hardev Kaur and I travelled to Los Angeles in flight number AF070 on 27/06/2022 and my booking Reference Number is : UCRE8W

I cold not get one of my black colour bag weighing approximately 23 KG as the belt at the airport was stuck . Many other passengers like me also suffered the same problem.

Kindly let me know if I will ever get my bag or it is lost permanently

If there is any information regarding my missing bag kindly contact me at the mobile number +1 (760) 514-6399
Thanks

Regarding lost bag

Submitted by Hardev kaur (not verified) on Wed, 29/06/2022 - 7:23pm.

My name is Hardev Kaur and I travelled to Los Angeles in flight number AF070 on 27/06/2022 and my booking Reference Number is : UCRE8W

I cold not get one of my black colour bag weighing approximately 23 KG as the belt at the airport was stuck . Many other passengers like me also suffered the same problem.

Kindly let me know if I will ever get my bag or it is lost permanently

If there is any information regarding my missing bag kindly contact me at the mobile number +1 (760) 514-6399
Thanks

PNR NO.- WUQBHU / MFHXQN

Submitted by Bhavneet Kaur (not verified) on Fri, 19/04/2019 - 7:04pm.

Hi, we are Jet Airway travelers our flight from Mumbai to Paris Charles de Gaulle Flight No. 9W 4947 has been booked with your airlines. Since our first lag from Delhi to Mumbai has been canceled by Jet airways but our booking with Air France is still live from Mumbai .

So please could you confirm whether our booking is still confirmed with your airlines.

Your quick revert in this matter is highly anticipated.

Regards
Bhavneet

RUDE TREATMENT BY AIR FRANCE STAFF @MUBAI

Submitted by Anonymous (not verified) on Thu, 21/02/2019 - 12:15pm.

I WAS TREATED BADLY WHEN I WAS TRAVELLING TO USA BY AIR FRANCE ON 13JUN 2018 FROM MUMBAI TO PARIS.
I WAS WITH MY GRANDSON WITH VALID VISA AND PASSPORT BUT WAS NOT ALLOWED TO TRAVEL AND THE REASON GIVEN WAS THE BORDER SECURITY IN USA AND I HAVE TO DROP THE LITTLE CHILD CRYING. I WAS ALSO MUCH DEPRESSED BECAUSE OF THIS INCIDENT.
WHILE I WAS IN USA I INQUIRED WITH USA BORDER SECURITY AND THEY REPLY THAT NO SUCH RESTRICTION ON CHILD WITH GRANDPARENTS
WITH LEGAL AUTHORITY DOCUMENT SUCH AS AUTHORITY FROM HIS FATHER AND MOTHER CARRYING WHILE TRAVELING TO USA
I AM HARASSED AND HUMILIATED.
I WANT JUSTICE AND REPLY OF AIR FRANCE WHICH IS BOASTING GOOD CUSTOME CARE.
WHO WILL HEAR ME AND TAKE ACTION ON STAFF OF THE DAY AND IN FUTURE SAME THING MUST NOT BE REPEATED.

Horrible service at checkin

Submitted by Ajay Gupta (not verified) on Fri, 28/12/2018 - 1:42am.

As usual the check-in staff at airfrance bangalore is clueless on how to help passengers. I was traveling from blr to .orf with a confirmed delta comfort seat and Air France issued us one boarding pass in main cabin and another in delta comfort. When I showed the staff my reservation confirmation I was basically told that it was not their problem and it was a delta problem. Asked for a supervisor and a duty officer Tong B Ram showed up and he was worst than the lady at the check in. The two together basically told us that it was our pronlem problem and they could do nothing to help. Had to contact Delta to get the issue resolved. Do not travel Air France that provides poor customer service.

worst airline

Submitted by your dad (not verified) on Mon, 03/09/2018 - 12:11am.

WORSTTT AIRLINE , FLIGHT DELAY AND THEY SAID CHANGE IN PLANS FLIGHT WAS GOING TO FRANCE - CANADA NOW FIGHT NEW PLANES ARE - CHINA - CANADA , BUT IN HERE IN CHINA NOW MY FLIGHT FROM CANADIAN AIRLINES REFUSE TO TAKE ME WITH THEN BECAUSE! of air france

Need receipt of the money I was asked to pay for window seat

Submitted by Anonymous (not verified) on Mon, 27/08/2018 - 8:45pm.

I travelled from Vancouver-Paris-Mumbai-Ahmedabad by Air France on 19th August 2018. While taking my boarding pass, I was told that if I want a window seat, I should pay $41 as it's a "paid seat". I paid the money but they didn't give me the receipt. I was told it will be sent on my email. It's been 6 days now and I have not received the receipt.
Flight: AF0379
Seat no.:48A

Can you send me the receipt?

Missing baggage

Submitted by Aanchal (not verified) on Tue, 14/08/2018 - 9:58pm.

My brother, Aakash Rohra travelled from London to Bombay on flight AF218 and arrived in Mumbai on August 11th, 2018. It has been 3 days and he hasn't received his bag yet. Inspite of repeated emails and as also made multiple phone calls, the customer care representatives seem to be completely clueless on the status of his bag.
My wedding is in 2 days and so many essentials for the event are in his bag.
He had a similar experience even on his flight from Bombay to Edinburgh where his bags went missing for about two days.
This is the worst flying experience we have had by far along with the most clueless customer service.
Please get back to us immediately on this.

- Aanchal

Missing baggage

Submitted by Sanskriti Singh (not verified) on Wed, 06/11/2019 - 9:29am.

Hi Anchal,just wanna check if you have received any information regarding your missing baggage. My husband was also traveling to Paris from and he has also missed his luggage. Though we are following up continuously but there is no revert from the airline.please let me know if you have got your belonging and if yes then what is the process.

I HATE AIR FRANCE!!!!

Submitted by Sanjeev (not verified) on Wed, 18/07/2018 - 9:30pm.

Luggage missing for 3 days and am without my clothes in sweltering Delhi!!! No one has a clue where my luggage is!!! Unbelievably poor irresponsible clueless customer service!! Have to travel outside Delhi and have no clothes and toiletries!!! Unbelievably horrible Air France!! Shame on you!!!!! Hard to believe AF continues to function as an airline!!!!

I HATE AIR FRANCE ALSO !!!!!

Submitted by Anonymous (not verified) on Fri, 20/07/2018 - 11:07am.

They have lost all 4 luggage for my family and I. This is a great start to my holiday. What to do? Called the numbers provided and there is no answer.
Sit, wait and pray.

Left in the lurch by Air France - buyer beware!!

Submitted by Sanjeev (not verified) on Wed, 18/07/2018 - 9:23pm.

Was on Boston to Delhi flight via Paris-Mumbai. AF cancelled Paris - Mumbai flight and put me on Air India to Delhi. They promptly lost the luggage. AF has washed its hands off and are pointing to Air India. Has been 3 days and no one has a clue where the baggage is. Visiting India for only 2 weeks and AF has totally wrecked my vacation!! Very irresponsible and pathetic customer service!! Avoid AF at all costs and I will do the same. My best friend in Paris has experienced luggage issues with AF multiple times. AVOID AIR FRANCE !!!!

Hi, Was your flight AF 218 on

Submitted by Anonymous (not verified) on Tue, 24/07/2018 - 4:45pm.

Hi,

Was your flight AF 218 on 15 July that was cancelled? I have called AF multiple times, now they have started cutting calls if I say "missing baggage". I was sent from PARIS->HONG KONG->CHENNAI->MUMBAI. I arrived Mumbai on 17 July instead of 15th. At least you had a flight directly to India! I am a student and I missed classes due to this.

booking change

Submitted by Balint (not verified) on Mon, 07/05/2018 - 10:05am.

Dear Airfrance,

I've been trying to call you for more than 5 days in regards to change my flight (TXFCI8). The calls usually get disconnected. I only managed to reach your operators a few time but in each case the call got disconnected. What am I supposed to do now? There is no other option given to contact you. Not even a online chat or something. Compare to the price I pay for your services this is unacceptable. Please work out something and get back to me as soon as possible.

There is no other given option to change or cancel my flight than calling your Indian customer service which costs a fortune. I've given my number to the operator to call me back in case the call gets disconnected again. We're half way through the rebooking when the call got disconnected again. I've been waiting for you to call me back for the last half an hour. Please call me back on the given number as soon as possible.

Thanks for your understanding.

Best,
Balint

Lost / Undeliverd Baggage - Air France Blore to Birmingham

Submitted by Naidu (not verified) on Mon, 19/03/2018 - 3:29pm.

Baggage not delivered yet. AF 191 from Blore to Paris and then from Paris to Birmingham.
File no BHXBE 20951

Tag no AF062051

It is 19th March today, no response so far. How do you expect traveller to manage without essential items in Baggage. Very poor response from Air France.

Lost Baggage

Submitted by Sushil Batta (not verified) on Sun, 18/02/2018 - 5:06am.

Hi,

My mother (Geeta Batta) checked in two luggages before boarding flight AF0225 to Paris departed at 1:25 on 15th Feb to Paris and eventually landing in US (Raleigh, NC). When she reached in US, she got one of her luggage (purple colored) and the big black colored luggage could not be located which she checked in Delhi airport. The officer in charge opened the File reference # RDUDL59723 to locate this bag as he could not see it in system so I would like to request you to see if you have unclaimed luggage in Delhi airport which matches with what's mentioned in this file, please ship it. My mother had medicines it in, so I need it urgently. I am very frustrated with the person who checked in two bags and but provided one tag to my mom. I am not sure why someone will do it but right now my family is paying the price for it.

Best Regards,
Sushil Batta

Dear r u received your

Submitted by Shiv mohan Sharma (not verified) on Wed, 13/07/2022 - 1:13pm.

Dear r u received your luggage or not

Meal selection

Submitted by Prasad (not verified) on Sat, 17/02/2018 - 11:21pm.

Dear Team,

Would like to confirm pure veg meal in PNR O8OLJG..I tried and not getting through pls help..travel on 19th feb in business class.

V IMP

Submitted by JINESH (not verified) on Thu, 15/02/2018 - 10:37am.

Dear sir,
PNR NO.QHHX3N

pl note my pax could not fly today
can u help
with cancellation or full refunds
its very urgent

pl. reply
and also if possible
why client was not allowed to fly

its very importnt
as pax is honeymoon couple
and they have all plans done at CMN
its very urgent

thanks regards
jinesh