BMW Customer Care No. 1800 102 2269

I would like to say I purchased bike from bmw 3 months back but they provide worst service I ever had there manufacturing was miserable my alloys were broke down without any accident, I apply for insurance claim the insurance person said without any accident yours alloys was break how we supposed to provide you claim and for the same when I go to service centre the behaviour of the technician was very bad they don't have any etiquettes to talk with customers they upfront saying we are no responsible for anything if you have issues go and talk with bmw official and then this is not enough my bike's brake pads were dissolved in just 4700 kms I would like to request kindly provide me better solutions for same or else I have to complaint it over consumer or else I take another way to like Twitter to get some help and to aware people not to go with bmw from indore.

I bought BMW X4 30d on July 30th, 2020 from Krishna Automobiles, Chandigarh. After an year I called the insurance team to renew my car insurance. After two to three reminders and calls Madam Santosh called me for the renewal of insurance and gave me the quotation. I renewed the insurance.

Now come to the serious matter as follows:

We were on a trip to Himachal Pradesh on Sunday i.e., September 19, 2021. In the morning at 8A.M. a big stone came under the car and damaged the fuel pump and some parts and my car stopped there. I called the BMW helpline they told me that your RSA is expired, it was free only for an year and you haven’t renewed it, so we will arrange the pickup of your car which will be charged as Rs 60/Km but you have to come by your own. Me and my family was shocked that how will we go to our home which was 60kms from the location and there was no facility of cab and bus, not even other basic facilities.

So, my car was towed by the BMW RSA team and I am very thankful to that. Next morning, I visited to Krishna Automobile and meet Mr. Sudhin Gupta (Aftersales – General Manager). I asked him that your sales person have not told me that the RSA was free for just one year, which can be neglected. But who is responsible for not telling me that RSA need to be renewed. I didn’t even received a single phone call from your side for RSA renewal. He told me that this is job of insurance advisor i.e., Madam Santosh. So, what to do now, madam Santosh asked me through Service advisor Mr. Sapam Diman that sir do you want to renew it now, how disgusting is that, why should I renew now, they should atleast tell every customer that your RSA need a renewal, which they didn't. And this all was not expected at all from a big company like BMW. Otherwise what will make a difference between a luxury brand like BMW and other brands, even the brands like Maruti do ask for renewal and all. So just because of not guiding/not even telling me about this RSA renewal by call, message or email My whole family has to suffer in that unsafe remote area and simultaneously I was charged for getting my vehicle tow. And I am glad that It happened just 60km from my home otherwise it could have become a more drastic experience for me.

This was totally not expected from BMW team, I am shocked.

In my family there is a Mercedes Benz too, the staff is more cooperative and sincere than BMW team. Sorry to say but it is true. I am really very disappointed from BMW team.

Now please take a necessary action against the team who is responsible for RSA renewal.

Regards

Geeta Bhandari

I am interested in buying a BMW 330i M sport. Unfortunately I have had a bad experience with the Calicut dealership. I was told that it costs 60 lakhs on road but within 2 weeks they increased the price by 1.5 lakhs. The salesman was rather unhelpful and not very friendly. Please let me know if you can do something about this. Thank you. Dr. Ravikumar Karunakaran.