Booking.com Customer Care No.

Updated on Monday, 28 February 2022 - 4:07pm

Organization:

booking.com

Website:

Official Website

Global Support

+44-2033202609

Important Links

Global Location Contact Details

Location	Contact No.
Asia
India	Fax: +91 22 3314 3999
China	Phone: +86 21 6080 7200 office hours Fax: +86 21 6087 9087
China	Phone: +86 0898 36601918 office hours Fax: +86 0898 36601917
China	Fax: +86 20 8353 8099
China	Phone: +86 20 8353 8000 office hours Fax: +86 10 5673 8699
Hong Kong	Phone: +852 2955 8700 office hours Fax: +852 2955 8799
Malaysia	+60-32296 7800 office hours Fax: +60-32296 7999
Philippines	Phone: +63 2 988 2000 office hours Fax: +63 2 988 2099
Singapore	Phone: +65 66033400 office hours Fax: +65 6603 3496
Taiwan	Phone: +886 287268300 office hours Fax: +886 287268344
Thailand	Fax: +66 2610 5899
Vietnam	Fax: +84 839113479
North America
Canada	Phone: +1 647 777 4150 office hours Fax: +1 647 777 4190
Canada	Phone: +1 514 228 4002 office hours Fax: +1 514 228 0204
Canada	Phone: 1 778 374 2700 office hours Fax: +1 778 329 9837
United States	+1 470 363 2501 office hours
United States	Phone: +1 857-702-4004 office hours Fax: +1 857-702-4009
United States	+1 312 279 8600 office hours Fax: +1 312 577 0624
United States	+1 303 389 4200 office hours
United States	+1 808 457 4800 office hours Fax: +1 808 457 4899
United States	+1 713 357 1700 office hours Fax: +1 713 357 1842
United States	Phone: +1 702 761 5400 office hours Fax: +1 702 761 5449
United States	Phone: +1 323 801 4200 office hours Fax: +1 323 801 4198
United States	+1 786 542 8300 office hours Fax: +1 305 675 6334
United States	+1 212 419 2618 office hours Fax: +1 347 438 3367
United States	+1 407 587 3900 office hours Fax: +1 407 641 8697
United States	+1 602 343 1821 office hours
United States	+1 415 633 4000 office hours Fax: +1 415 633 4099
United States	+1 425 456 3700 office hours Fax: +1 425 456 3779
Mexico	Phone: +52 55 50471800 office hours Phone: +52 333 5605001 office hours
Central America & Caribbean
Dominican Republic	+1-849-6222300 office hours
South America
Argentina	+54 11 5296 5600 office hours Fax: +54 11 5296 5699
Brazil	+55 11 39564000 office hours Fax: +55 011 30554108 Alameda Santos, 960 - 8º e 9º andar Cerqueira Cesar Sao Paulo, 01418-100 Brazil
Middle East
Turkey	Fax: +90 212 3776090
United Arab Emirates	+971-04-4358200 office hours Fax: +971-04-4358299
Africa
Ghana	+233 302 818000 office hours
Kenya	+254 205 138900 office hours
Mauritius	+230 202 7278 office hours
Morocco	+212 522795400 office hours
Nigeria	+234-17001660 office hours
South Africa Cape Town	+27 021 6812520 office hours Fax: +27 021 6812521
Oceania
Australia	+61 02 92559200 office hours Fax: +61 02 92559299
New Zealand	+64-93004670 office hours
Europe
Netherlands Amsterdam - headquarters	Fax: +31 020 7125609
Austria Vienna	+43 012 05550 office hours Fax: +43 120 55504798
Austria Tyrol	+43-512-219106200 office hours Fax: +43-512-219106299
Austria	+43 662 89040400 office hours Fax: +43 662 89040425
Belgium Brussels	+32 02 2075800 office hours Fax: +32 02 2075899
Bulgaria	+ 359 24253700 office hours Fax: +359 24253749
Croatia	+385 01 6439200 office hours Fax: +385 01 6439299
Czech Republic	+420 221 475700 office hours Fax: +420 221 475799
France	+33 0153251312 office hours Fax: +33 0153251423
France	+33 05 57911250 office hours
France	+33 05 57911250 office hours
France	+33 04 83532800 office hours Fax: +33 04 83532849
France	+33-02-56855000 office hours
France	+33 04 30002021 office hours Fax: +33 04 30002070
Denmark Copenhagen	+45 33 443340 office hours Fax: +45 33 443389
Finland	+358-961291700 office hours Fax: +358-961291799
Germany	+49 211 90985000 office hours Fax: +49 211 90985014
Frankfurt/Main	+49 069 747355000 office hours Fax: +49 069 747355049 +49 040 524759600 office hours Fax: +49 040 524759666
Munich	+49 089 206063330 office hours Fax: +49 089 206063349
Greece Athens	+30-210-8984460 +30-210-8984480 office hours Fax: +30 210-8984400-401
Greece	+30 2811 108400 office hours Fax: +30 2811 108 401
Greece	+30 2310 687200 office hours Fax: +30 2310 687299
Ireland Dublin	+353 01 4283000 office hours Fax: +353 01 4283099
Italy Rome	+39 06 83365700 office hours Fax: +39 06 83365799 Fax: +39 0244386071
Florence	+39 055 5395000 office hours
Milan	+39 02 30468100 office hours Fax: +39 02 44386045 +39 081 5325800 office hours
Latvia	+371 6703 1950 office hours Fax: +371 6703 1999
Lithuania	+370 52100230 office hours
Norway	+47 21 052300 office hours Fax: +47 21 052349
Poland Warsaw	+48 022 4892000 office hours Fax: +48 022 4892099
Kraków	+4812 349 4000 office hours Fax: +4812 349 4099
Portugal Lisbon	+351-211 208000 office hours Fax: +351-211 208099 +351 289 127950 office hours Fax: +351 289 127998
Romania Bucharest	+40 312240200 office hours
Russia	Fax: +7 495 6647469
Slovakia	+421 220992500 office hours
Sweden Stockholm	+46 08 51758040 office hours
Switzerland	+41 044 2003850 office hours Fax: +41 044 2003899
United Kingdom Cambridge	+44 020 86128000 office hours Fax: +44 020 86128005
United Kingdom Cambridge	+44 020 86128000 office hours Fax: +44 0131 2473599
London	+44 020 86128000 office hours Fax: +44 020 86128005

Emails

chicago [at] booking [dot] com (Chicago)
honolulu [at] booking [dot] com (Honolulu)
houston [at] booking [dot] com (Houston)
lasvegas [at] booking [dot] com (Las Vegas)
orlando [at] booking [dot] com (Miami / Orlando)
newyork [at] booking [dot] com (New York)
sanfrancisco [at] booking [dot] com (San Francisco)
seattle [at] booking [dot] com (Seattle)

Office Address

Weteringschans 28
1017 SG Amsterdam
Netherlands
Phone: +31 (0)20 712 5600
Fax: +31 (0)20 7125609

Social Sites

Comments

Cancellation fee

Submitted by Ryka Rajkumar (not verified) on Sat, 27/07/2024 - 9:16am.

Hi, I had made a reservation on 11th of July at the holiday inn phoenix for the 9th of August but cancelled as I booked at the wrong location. I had made a new reservation at holiday inn express phoenix on the same day and paid the amount in advance after cancelling the initial booking. But last night I was deducted money again for the cancellation. Please refund the money as soon as possible as I cancelled the booking long ago and the initial payment didn't happen.

Cancellation of Booking at Holiday Inn Dubai Request for Refund

Submitted by Ronald Kaggwa (not verified) on Wed, 06/12/2023 - 10:46pm.

I had made a one day booking (7th-8th December) at Holiday Inn Dubai but found it cheaper to stay at You and Co for 7 days. I used Booking.com for the two facilities. I am requesting for the cancellation of the Holiday Inn booking and the refund of my money please. Your quick response will be highly appreciated.

Regards,

Ronald Kaggwa

Unable to login my account

Submitted by Piyali (not verified) on Mon, 09/10/2023 - 2:13pm.

I am unable to login my account. Its showing as Account disabled
This account has been disabled for security reasons. Please contact Customer Service if you believe this to be an error.

Kindly do the needful as I am facing lot of problem due to this.

App not working no cancellation despite 2 customer contact calls

Submitted by Subba Rao Murukutla (not verified) on Fri, 28/10/2022 - 6:54am.

I had changed the booking at Gateway hotel visakhapatnam around 9:30am on 26th October cancelled 27 Oct 22 booking and requested a fresh booking for 1.11.22 to 3.11.22
When I was checking this morning to confirm the fresh booking I realised that the request on the booking.com App was not complied with. I called customer care immediately. Customer service person (Kenneth A?) assured me he had cancelled and will speak to hotel about waiving cancellation charges. No response till 4:40 pm when I called and spoke to a Lady customer service lady with same request. I was told that I would be charged 5000+ as cancellation and hotel was not accepting waiver of cancellation fee.
I received a call at midnight from hotel asking whether I am checking in or not.

I hold Booking.com entirely responsible for this mess. I will not pay the cancellation fee. Please resolve and ensure I am not charged cancellation fees as the fault is entirely that of Booking.com
I have been using Booking.com on and off last ten years quite satisfactorily but I find this badly handled last two days

I trusted and used booking.com multiple times but now I will make my own bookings as I do not trust booking.com any more unless I am given reason to trust you again

Not received my refund mony

Submitted by Ravi Kansakar (not verified) on Thu, 13/10/2022 - 8:37pm.

I booked and paid for a room in Porcelain Hotel by JL Asia via Booking .com and cancelled on 30 Aug 2022 due to my program cancellation. I received a message from booking.com on 30 Aug "Your reservation at Porcelain Hotel by JL Asia was recently cancelled, We have issued you a refund notice and should be credited to your account in 7 - 12 days ( From next message, it was mentioned "refund time frame will be within 30 days in total ).
So far I have not received my refund money.
Now, again, I am planning to visit Singapore. My check in will be 13 Nov and check out will 19 Nov 2022. You can adjust my refund money which is not received so far.
I have my confirmation number and PIN code. If you email in my address I will provide all the information.
Waiting for the response.

Hotels should Tie up lab facilitity for RTPCR Report.

Submitted by R.A.SHAHUL HAMEED (not verified) on Thu, 08/07/2021 - 10:16pm.

I am a Multi country Traveler and also Multi City Traveler. I am a regular customer of Booking.Com. Presently every country requires to produce RT-PCR test taken not later than 48 hours on Arrival. When I proceeding to travel 3 to 4 countries I have to produce the RT-PCR Report in each country arrival point. At the home country we have taken RT-PCR test before travel that will be getting invalid after 48 hours. So we unable travel to multi countries. In one country i need RT-PCR report means I have to go to Hospital or Labs to get RT-PCR test in that country and it is very difficult and not safe to go Hospital/Labs since coronavirus is passing to others. When i was travelled on 3/07/2021 to one State in India my RT PCR Report 48 hours has expired and I have produce RT-PCR Report to another Indian state Airport Arrival Point. So i have gone to more number of hospitals/labs but they don't have RT-PCR Test facility and all the hospitals are very crowd. because of not obtaining RT-PCR report in time i missed the flight to next State. So Please instruct all the Hotels in various Countries and cities should Tie up with RT-PCR Test Labs, so that Lab person come to hotel and take Passenger/Traveler Blood collection to give RT-PCR Report. In the Booking.com Hotel facility site the following facilities offered by Hotels to be included. 1. RT-PCR Test needed 2. RT-PCR Test Blood Collection Date and Time 3.Result Delivery within how many hours. 4. RT-PCR Test Cost in Dollars. and RT-PCR Report should be internationally acceptable. This RT-PCR Test facility to be added in Booking.Com Hotel website. So All Travelers can travel multi countries and mu;lti cities and also travel for long period and Booking.Com business also developed. thanking you Yours R.A.SHAHUL HAMEED , Royapettah Chennai ph: xxxxxxxxxx mail: shahultours50 [at] gmail [dot] com

Regarding Refund

Submitted by Anonymous (not verified) on Sun, 21/03/2021 - 8:51pm.

I booked a hotel (Hotel Groomgo) and already paid some money in order to get the contact details of the hotel then after some day I had to cancel the booking due to some emergencies. Now It's been 50 days I called them to get my refund and now they stop receiving my call. The associates are very much un professional and fraud as well.

Worst experience ever I have seen in my life... very much disappointed

Refund and date change

Submitted by Navdip singh (not verified) on Fri, 27/03/2020 - 9:30pm.

I am navdip singh from India I am going Australia from Amritsar 24/03 and return 31/03 but covid-19 I am not going I am purchase hotel 27/03 to 31march my booking no is three five four three one zero seven four three one and pin 7154 NOW all service center is closed not any respons please change my date if possible if not please refund my money please give me response as soon as possible thank you
Navdip singh

Refuse

Submitted by Durgesh (not verified) on Thu, 28/04/2022 - 3:51pm.

My tickets no

new listed our hotel Jinendra inn jaipur

Submitted by Anonymous (not verified) on Tue, 28/01/2020 - 12:27pm.

Dear sir/ Madam

please you may kindly new listed our hotel with Booking .com due to our hoel jinendra inn is a old proparty and connected with Booking .com also but now hotel Jinendra inn jaipur changed Gst details and Management details so please new listed our Hote Jinendra Inn jaipur

Thanking you
Raj kishan
Manager

Hotel owner is asking for advance separately by email.

Submitted by Deepak (not verified) on Thu, 28/11/2019 - 10:36pm.

Hi. I booked a room in hotel Durga silver line, Jodhpur (Rajasthan, India) yesterday (27 Nov 2019) for a stay from 20 to 23 Dec 2019, and I have a free cancellation up to 11:59 PM of Dec 16, 2019 (Jodhpur time). I got the booking confirmation, as well. No money is asked or written anywhere in the booking.com webpage for booking this hotel.

However, suddenly I got two emails claiming the entire money in advance by online banking or else the booking will be cancelled. They said it is their hotel policy. But the policy was not written anywhere in the webpage. Today, I got an email mentioning that my booking has been cancelled due to not paying the advance.

Is it a fraud hotel? Or is simply taking advantage of booking.com? They mention something in the webpage and do something illegal in the back. I am very frustrated and irritated with the behaviour I got from this hotel. This kind of hotel can be dangerous for the tourists, as well, since they say something on the face and do some other illegal thing on the back. Please save us from this kind of businessman.

Booking.com no control over their hotels partners

Submitted by Anonymous (not verified) on Sat, 16/11/2019 - 10:45pm.

Booking.com has no control over their hotels partners. They can cancel your confirmed booking. Veryyyyyyyy bad experience
...

password link

Submitted by Ankit Agarwal (not verified) on Fri, 18/10/2019 - 11:10am.

My extranet password has been expired and I have not recieve any link to reset my password So please Provide me a link on my gmail account hotelsawamani [at] gmail [dot] com

Money not refunded

Submitted by Guneet arora (not verified) on Tue, 17/09/2019 - 2:42pm.

Hi .I booked a room through booking.basic ,a subsidiary of booking.com on 15th September 2019 for 3 night in Dubai Emirate grand hotel apartments,Sheikh Zayed road.with reservation no 7384069470923964396and was charged 8873 RS for the same with the promise by the company that the amount will be refunded if the booking is cancelled from the hotel end.But I k am shocked beyond words that booking .com did not honour the commitment .infact a mail was sent that no money will be refunded which is clear fraud

Regarding dummy flight booking

Submitted by Tejas Pathak (not verified) on Mon, 05/08/2019 - 12:21pm.

Hi Team,

I have applied for a UK VISA and need dummy flight bookings for it.

Paris CDG to Manchester (UK) - 6th October
Manchester (UK) to Paris CDG - 9th October

Can you please let me know if you can arrange dummy bookings on these dates? If yes, how much will you chanrge?
Thanks in advance.

Hotel booking cancelled at last time check-in, mussoorie

Submitted by Anonymous (not verified) on Sat, 29/06/2019 - 11:05am.

We booked our hotel room 2 months ago through booking.com website . They even confirmed our order, but didn't provide us their contact info and address . We tried several attempts to contact them but they never answered. Even 2 days before our check-in when we contacted them, they said to give us info but ,they didn't . On June 11th 2019 morning , we mailed them to extend our check-in time and they accepted it too but when we reached Mussoorie to check-in, they cancelled our booking 15mins ago by giving us the reason that rooms are over bookED.