BSES Yamuna Power Ltd. Customer Care No 011-3999 9808

Updated on Wednesday, 7 September 2022 - 4:40pm
Organization: 
Toll free Number(s): 
  • 19122 (Helpline, 24/7)
All India Number(s): 
  • 011-3999 9808 (Customer Support)
  • 011-41999 808 (Street Light Emergency No.)
  • 011-4124 7068 (Solar Net Metering Helpline No.)
  • 87459 99808 (WhatsApp Support)
  • 85888 92156 (Alternate No. For WhatsApp Support)
Website: 
Official Website

IVRS Menu 011-39999808

Select your preferred language: (Hindi, English)

  • Press 1: For No supply related complaints
  • Press 2: For fire & shock
  • Press 3: For billing & metering
  • Press 4: For new connection & load enhancement etc.
  • Press 5: KCC & GCC customers
  • Press 6: For theft & harassment related complaints
  • Press 7: For duplicates bills or form request
  • Press 8: For registering call back request
  • Press 9: For electric vehicle and solor netmetering information

After press 2 And 5 call will be transfer to the customer care representative.

Emails

  • bypl [dot] customercare [at] relianceada [dot] com (Customer Support)
  • netmetering [dot] bypl [at] relianceada [dot] com (Meter Related Query)

Install App

Important Links

SMS Service

Type < EBILL > space YOUR 9 DIGIT CA NUMBER space E-MAIL ID and sent it to 5616108

Contacts Details

Business Manager
Division/Circle Name Contact No. Email
Chandni Chowk Sh. Rahimuddin 011-41249316 Rahim [dot] Din [at] relianceada [dot] com
Darya Ganj Sh. Amit Gaur 011-41249039 Amit [dot] A [dot] Gaur [at] relinceada [dot] com
G.T. Road Ms. Shalini Singh 011-41249272 Shalini [dot] singh [at] relianceada [dot] com
Karawal Nagar Sh. Abhishek Sharma 011-41247305 Abhishek [dot] Sharma [at] relianceada [dot] com
Karkardooma Sh.Pratyush Gupta 011-41247137 Pratyush [dot] Gupta [at] relianceada [dot] com
Krishna Nagar Sh.Arvind Kumar Chaudhary 011-41249296 Arvind [dot] chaudhary [at] relianceada [dot] com
Laxmi Nagar Sh. Sourav Bandyopadhyay 011-41249256 Sourav [dot] Bandyopadhyay [at] relianceada [dot] com
Mayur Vihar I and II Sh. Deepak Kumar Saxena 011-41247408 Deepak [dot] K [dot] Saxena [at] relianceada [dot] com
Mayur Vihar III Smt.Sapna Rathod 011-41247426 Sapana [dot] Rathod [at] relianceada [dot] com
Nand Nagri Sh. Kumar Brajesh Ranjan 011-41247946 Kumar [dot] B [dot] Ranjan [at] relianceada [dot] com
Pahar Ganj Sh.Bipin Anand 011-41249071 Bipin [dot] Anand [at] relianceada [dot] com
Patel Nagar Sh.Swarup Mukhuty 011-41247228 Swarup [dot] Mukhuty [at] relianceada [dot] com
Shankar Road Sh.Ankit Khandelwal 011-41249338 Ankit [dot] Khandelwal [at] relianceada [dot] com
Yamuna Vihar Sh. Deepanshu Agarwal 011-41247270 Deepanshu [dot] Agarwal [at] relianceada [dot] com
Circle Head (Business)
Division/Circle Name Contact No. Email
Central Sh. Akash Chandra Supakar 011-41247363 Akash [dot] Supakar [at] relianceada [dot] com
North East Sh. Madan Meena 011-41249329 Madan [dot] Meena [at] relianceada [dot] com
South East Sh. Rajesh Srivastava 011-41249243 Nav [dot] yadav [at] relianceada [dot] com
Circle Head (O&M)
Division/Circle Name Contact No. Email
Central Sh.Sanjay Kumar 011-41247842 sanjay [dot] su [dot] kumar [at] relianceada [dot] com
North East Sh.Sita Ram 011-41249328 sita [dot] ram [at] relianceada [dot] com
South East Sh. N S Meena 011-41249240 nihal [dot] meena [at] relianceada [dot] com
Division Head (O&M)
Division/Circle Name Contact No. Email
Chandni Chowk Sh. Prabuddh Kumar 011-41249544 prabuddh [dot] kumar [at] relianceada [dot] com
Darya Ganj Sh. Naresh Sagar N/A Naresh [dot] Sagar [at] relianceada [dot] com
G.T. Road Sh. Aniruddha Arya 011-41247642 aniruddha [dot] arya [at] relianceada [dot] com
Karawal Nagar Sh. Akshya Premi 011-41247309 Akshya [dot] premi [at] relianceada [dot] com
Karkardooma Sh. Pal Singh 011-41247627 pal [dot] singh [at] relianceada [dot] com
Krishna Nagar Sh. Avdesh Kumar 011-41247630 avdesh [dot] agarwal [at] relianceada [dot] com
Laxmi Nagar Sh. Arvind Kumar Negi 011-41247634 arvind [dot] negi [at] relianceada [dot] com
Mayur Vihar I and II Sh. Sanjay Agarwal 011-41247636 Sanjay [dot] agarwal [at] relianceada [dot] com
Mayur Vihar III Sh. A K Jain 011-41247640 ajay [dot] ku [dot] jain [at] relianceada [dot] com
Nand Nagri Sh.Rajiv Paliwal 011-41247645 rajiv [dot] paliwal [at] relianceada [dot] com
Pahar Ganj Sh. Jagdish Pal 011-41247618 jagdish [dot] pal [at] relianceada [dot] com
Patel Nagar Sh.Nepal Singh 011-41247244 nepal [dot] nimesh [at] relianceada [dot] com
Shankar Road Sh. Rajendra Aggarwal 011-41247873 rajendra [dot] aggarwal [at] relianceada [dot] com
Yamuna Vihar Sh.R S Sharma 011-41247269 radhey [dot] sh [dot] sharma [at] relianceada [dot] com
Focused Division Chief
Division/Circle Name Contact No. Email
Chandni Chowk Sh. R K Jain 011-41249221 rajesh [dot] ku [dot] jain [at] relianceada [dot] com
Darya Ganj Sh.Chandra Pal Singh 011-41247615 Chandra [dot] Pal [dot] Singh [at] relianceada [dot] com
G T Road Sh. Gyaneshwar Singh N/A gyaneshwar [dot] singh [at] relianceada [dot] com
Karawal Nagar Sh.U K upadhya 011-41247295 upendra [dot] upadhyaya [at] relianceada [dot] com
Karkardooma Sh. Shobha Ramdev 011-41249465 shobha [dot] ramdev [at] relianceada [dot] com
Krishna Nagar Sh.Shobha Ram Dev 011-41249465 shobha [dot] ramdev [at] relianceada [dot] com
Laxmi Nagar Sh. Pradeep Kumar Sharma N/A pradeep [dot] ku [dot] sharma [at] relianceada [dot] com
Mayur Vihar I and II Sh. Pradeep Kumar Sharma N/A pradeep [dot] ku [dot] sharma [at] relianceada [dot] com
Mayur Vihar III Sh. Pradeep Kumar Sharma N/A pradeep [dot] ku [dot] sharma [at] relianceada [dot] com
Nand Nagri Sh. Gyaneshwar Singh N/A gyaneshwar [dot] singh [at] relianceada [dot] com
Pahar Ganj Sh.R.K Jain 011-41249221 Rajesh [dot] ku [dot] Jain [at] relianceada [dot] com
Patel Nagar Sh. N K Kaushal N/A narender [dot] kaushal [at] relianceada [dot] com
Shankar Road Sh. N K Kaushal N/A narender [dot] kaushal [at] relianceada [dot] com
Yamuna Vihar Sh.Rakesh Kumar 011-41247282 rakesh [dot] i [dot] kumar [at] relianceada [dot] com
Head (O&M) 11 KV
Division/Circle Name Contact No. Email
BYPL Sh.Devender Sharma 011-41249248 devender [dot] s [dot] sharma [at] relianceada [dot] com
Head Business
Division/Circle Name Contact No. Email
BYPL Sh.Brajesh Kumar 011-41249431 brajesh [dot] kumar [at] relianceada [dot] com
Head Business (Retail)
Division/Circle Name Contact No. Email
BYPL Sh Naveen Vats 011-41247120 naveen [dot] vats [at] relianceada [dot] com
Head (O&M)
Division/Circle Name Contact No. Email
BYPL Sh.Pareekshit Bhardwaj 011-41249846 pareekshit [dot] bhardwaj [at] relianceada [dot] com

Divisional Offices

Division Name Address
Chandni Chowk Substation Bldng, Near Town Hall,
New Delhi 110006
Dariya Ganj Kamla Market Office, Asaf Ali Marg
New Delhi 110001
Pahar Ganj 11 Kv Substation,Near Aram Bagh
Qtr Paharganj, New Delhi - 110055
Shankar Road 33 Kv,Substation Building, Shankar
Road, New Delhi 110060
Patel Nagar Substation Bldng, Block-18, East Patel
Nagar,New Delhi -110018
Karkardooma Bses Corporate Annexe ,Cbd-Iii Grid,
Ground Floor,Opposite Agarwal Fun
City Mall, Karkardooma, Delhi-110032
G T Road Substation Bldg, Gt Road, Shahdara
Adj To Hind Pocket Books ,
Delhi-110095
Krishna Nagar F-15/2, Krishna Nagar, New Delhi
110051
Laxmi Nagar East Guru Angad Nagar, Radhu Palace,
Laxmi Nagar-110092
Mayur Vihar I-II Substation Bldng, Adj To Lsc, Pocket
1, Mayur Vihar-1,New Delhi
Mayur Vihar -III Substation Building -7, Near Somerville
School, Vasundhara Enclave, Delhi
110096.
Yamuna Vihar Substation Building At C-7, Yamuna
Vihar, New Delhi - 110053
Karawal Nagar 66 Kv Grid Station,Bhagirathi, Near
Gokul Puri Police Station, Yamuna
Vihar,Delhi
Nand Nagri C-102, Tahirpur Grid , Nandnagari
New Delhi -110094

BYPL Offices

Consumer Grievances Process

Tier - I

For any complaint /request you can contact

  • 011-39999808 (24/7 Customer Care)
  • Customer Care Centres (Mon-Fri 9:15am - 3:15pm & Sat 9:30am-1pm)
  • Online Cmplaint Paths -:
    • Official website
    • Email: bypl [dot] customercare [at] relianceada [dot] com
    • BSES Mobile App
  • 8588892156 (WhatsApp support to report theft information)
  • To report Unethical practice or corruption related complaints,
    e-mail at bypl [dot] vigilance [at] relianceada [dot] com or you can contact 8010930719

If complaint is not resolved timely or you are not satisfied with the response you can contact customer care centers

  • Level 1: Customer Care Officer
  • Level 2: Business Manager
  • Level 3: Circle Head

If still not satisfied with the resolution consumer can contact

  • Level 4: Head (Customer Service)
    Post: Head, Customer Care, BSES
    Yamuna Power Limited
    Corporate Annexe Building, CBD-3,
    Karkardooma, Delhi-110032.
    Email: bypl [dot] customercare [at] relianceada [dot] com

Tier - II

If Your request is not resolved or you are not satisfied with the response/resolution you can
Contact Consumer Grievance Redressal Forum (CGRF)
  • Sub-Station Building,
    Adj to BYPL Head Office,
    Near Karkardooma Courts,
  • Karkardooma, Delhi-110032
  • Ph: 8010939760
  • Email: cgrfbypl [at] hotmail [dot] com

Tier - III

If you are not satisfied with CGRF You can contact the electricity ombudsman at:

  • Address: B-53, Pashchimi Marg,
    Opp. Tagore International School,
    Vasant Vihar, New Delhi -110057
  • Ph: 011-26144979
  • Email: ombudsman [at] yahoo [dot] com

Solar Helpdesk Contact Support

BSES Yamuna Power Limited Key Consumer Cell, Sub-station No. 15, 9th Avenue I.P Extension,
Adjacent St Andrew Scouts Sr. Sec School Patparganj, Delhi-110092
011-41247005
Email: KCC [dot] BYPL [at] relianceada [dot] com

Nodal Officer for net metering

  • 011-41247031 (Yogesh Kumar)
  • 011-41247953 (Vikas Srivastava)
  • 011-41247005 (KCC Consumer Help Desk)

Download Forms

Report Corruption

BYPL Vigilance Department
8010930719 (Telephonic Support)
8588892156 (WhatsApp Support)
Email: bypl [dot] vigilance [at] relianceada [dot] com

Head Office

For BSES Yamuna Power Limited Customers
Head-Customer Care, BSES Yamuna Power Ltd
BSES Corporate Annexe ,CBD-III GRID,First Floor,
Opposite Agarwal Fun City Mall,
Karkardooma, Delhi-110032.

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