Catholic Syrian Bank (CSB) Customer Care No. 1800 266 9090

Updated on Tuesday, 27 August 2024 - 3:38pm
Organization: 
Toll free Number(s): 
  • 1800 266 9090 (For Customer Support)
  • 1800 891 3333 (For DigiSaathi, 24x7)
  • 1800 891 14431 (Alternate No. For DigiSaathi, 24x7)
  • 1930 (For Online Financial Fraud)
All India Number(s): 
  • 0422-222 8422 (For Contact Support)
  • 0422-661 2300 (For Phone Banking)
  • 0484-645 1631 (For ATM/ Lost Cards Related Queries)
  • 0484-236 8032 (Alternate No. For ATM/ Lost Cards Related Queries)
  • 0484-669 0850 (For Digital Payment Frauds)
  • 90726 00128 (Alternate No. Frauds)
  • 97029 88880 (For WhatsApp Support)
  • 88288 00900 (For Instant Balance Enquiry via Missed Call)
Website: 
Official Website

IVRS Menu : 1800 266 9090

  • Press 1- For atm card blocking and hostlisting
  • Press 2- For atm card enquiry
  • Press 3- For Internet banking services
  • Press 4- For mobile banking services
  • Press 5- For assistance on international fund transfer
  • Press 6- To repeat menu
  • Press 0- To go to main menu
  • Press 9- To talk to customer care executive

Emails

  • customercare [at] csb [dot] co [dot] in (For Customer Care Query)
  • atm [at] csb [dot] co [dot] in (For ATM/ Lost Cards Related Queries)
  • branchservice [at] csb [dot] co [dot] in (For Branch Services Queries)
  • upisupport [at] csb [dot] co [dot] in (For Query Related to UPI Transaction)
  • whatsapp [at] csb [dot] co [dot] in (For Query Related To WhatsApp Banking)
  • mobilebanking [at] csb [dot] co [dot] in (For Mobile Banking)
  • netbanking [at] csb [dot] co [dot] in (For Net Banking)

Important Links

Install Apps

SMS Services

Send SMS <CSBMOB> to 56161* from registered mobile number

Grievance Redressal Procedure

Level 1 :

Level 2 :

  • If your query is still not heard or solved , then you can contact to the Zonal Nodal Officers given below :
    Sr.No. Zone Officer Contact No. Email Office Address
    1 South Kerala and Ernakulam Zones (Kerala 1) Mr Sujith P Rajan 9072666763 / 9747949042 sujithrajanp [at] csb [dot] co [dot] in Zonal Office, Malankara Building Complex, Palayam,
    University Campus; P O, Thiruvananthapuram - 695 034 Kerala
    2 Thrissur and North Kerala Zones (Kerala 2) Mr Abhilash Johney 9072666764/ 9847077543 abhilashjohney [at] csb [dot] co [dot] in CSB Bank, Head Office, CSB Bhavan, College Road, Thrissur - 680020
    3 Chennai and Coimbatore Zones (Tamilnadu) Ms Saranya R 9072666760/ 9942063813 rsaranya [at] csb [dot] co [dot] in Zonal Office, 7th Floor, Rani Seethai Hall, Anna Salai, Chennai.
    4 Karnataka and APT Zones Mr Shreyas Damodar Nair 9072666762/ 9656305078 shreyasdamodarnair [at] csb [dot] co [dot] in CSB Bank Ltd., Zonal Office Unit No. 501- A, 5th
    Floor 132, Devatha Plaza, Residency Road Bengaluru- 560025
    5 West 1 and West II Zones Mr Rahul Uttam Kadam 9072666757/ 7756073551 rahuluttam [at] csb [dot] co [dot] in Zonal Office, CSB Bank Limited, Ground Floor, Mafatlal
    House, H T Parekh Marg, Churchgate, Mumbai
    6 Northern Zone Mr Dilip Magar 9072666758 / 9820598652 magardiliplahanu [at] csb [dot] co [dot] in Zonal Office, Northern Zone, 1st and 2nd Floor, Sanatana
    Dharma World University Trust, 20, South Patel Nagar, New Delhi - 110008

Level 3 :

  • If you are still not satisfied by the resolution provided in the above levels , then you can contact to the Principal Nodal Officer of the Bank .
    Ph: 0487-2333020
    Email: pno [at] csb [dot] co [dot] in
    Address: Principal Nodal Officer for Customer Grievances
    CSB Bank Limited
    Head Office, CSB Bhavan, St Marys College Road
    Thrissur - 680020 Kerala

Level 4 :

  • You can also lodge your complaint online through RBI Ombudsman.

NEFT/ RTGS Customer Facilitation Centres

Internal Ombudsman Contacts

Sr.No. Name Designation Contact No. Address
1 Centralised Processing Cell Forex Centralised
Processing
Cell (Forex CPC)		 9072601520, 9072601522,
forexcpc [at] csb [dot] co [dot] in		 4th Floor, E-Block, Nelson Chambers
115, Nelson Manickam Road Chennai
– 600 029 Tamil Nadu, India
2 Internal Ombudsman Shri. Laxminarayana
Rao		 0487-2333020,
laxminarayanarao [at] csb [dot] co [dot] in		  
3 International Banking
Division (IBD)		 Asst. General Manager 0484-6451637  
4 International Banking
Division (IBD)		 Chief Manager 0484-2353313, 0484-6451643, 0484-6060257,
0484-2381936, 0484-2381933, 0484-2371301,
0484-2373231, 0484-2380441, 0484-2381829,
Fax: 0484-2363302,
ibdernakulam [at] csb [dot] co [dot] in		 The CSB Ltd. International Banking
Division Market Road, P.B No. 1156
Ernakulam,Kochi - 682 011
5 Know Your Customer Norms   0487-6619200,
pmla [at] csb [dot] co [dot] in		 Chief Compliance Officer Compliance and
PMLA Department Head Office,
CSB Bhavan, Thrissur

Small and Medium Enterprises (SMEs) Banking Officers

S. No Region Name Contact No. Email Address
1 Chennai Mr. Jinto Antony Kurian /
Mr. James Xaviour		 9176244055,
8939583399		 jintokurian [at] csb [dot] co [dot] in ,
jamesxaviour [at] csb [dot] co [dot] in		 Chennai, Puducherry, Nellore, Sriperumbudur,
Vellore, Vaniyambadi, Cuddalore
2 Tiruppur Mr. Brijesh M D 9787012400 brijeshmd [at] csb [dot] co [dot] in Tiruppur, Avinashi, Erode, Salem, Palakkad,
Karumathampatti, Gobi, Udumalpet, Pollachi
3 Coimbatore Mr. Stalin S 9361165511 stalins [at] csb [dot] co [dot] in Coimbatore, Annur, Madurai, Karur, Tirunelveli,
Sathy, Avinashi, Dindugul, Trichy, Thanjavur
4 Bengaluru Mr. Vijaykumar H Savla /
Mr. Basawaraj Sonnada		 8155999135,
7259173004		 vijaykumarsavlah [at] csb [dot] co [dot] in ,
basawarajsonnada [at] csb [dot] co [dot] in		 Bengaluru, Hosur, Belgaum
5 New Delhi Mr. Vishal Vaibhav /
Mr. Prahlad Giri		 9919656644,
9953002584		 vishalvaibhav [at] csb [dot] co [dot] in ,
prahladgiri [at] csb [dot] co [dot] in		 Delhi, NCR, Chandigarh, Ludhiana, Jalandhar
6 Hyderabad Mr. Vinay Madhogaria /
Mr. Rahul Pugalia		 9830404488,
8008811175		 vinaymadhogaria [at] csb [dot] co [dot] in ,
rahulpugalia [at] csb [dot] co [dot] in		 Hyderabad, Vijayawad
7 Ernakulam Mr. Sabarinadh
Sreedharan Pillai		 9633303008 sabarinadhs [at] csb [dot] co [dot] in Ernakulam, Kottayam, Muvattupzha
8 Thrissur Mr. Ramesh P 8606107788 ramesh [dot] p [at] csb [dot] co [dot] in Thrissur, Chalakuddy, Irinjalakuda, Kunnamkulam,
Guruvayoor, Kozhikode, Kannur, Wayanad, Kasargod,
Mangaluru, Malappuram
9 Pune Mr. Biswarup Thakur 9930584990 biswarup [dot] thakur [at] csb [dot] co [dot] in Pune
10 Mumbai Mr. Mayank Kumar /
Mr. Dheeraj Sawant		 7800223311,
9819751616		 mayankkumar [at] csb [dot] co [dot] in ,
dheerajpsawant [at] csb [dot] co [dot] in		 Mumbai, Aurangabad, Nashik

NRI Cell

CSB Bank Ltd., Head Office, CSB
Bhavan, Thrissur – 680 020
Contact : 022-69805596, 022-69808665
Email : nri [at] csb [dot] co [dot] in

Form Center

Head Office

CSB Bank Ltd., CSB Bhavan, P.O
Box No. 502, St. Mary's College Road,
Thrissur - 680 020, Kerala, India.

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