Catholic Syrian Bank (CSB) Customer Care No. 1800 266 9090
Organization:
Catholic Syrian Bank Toll free Number(s):
- 1800 266 9090 (For Banking Queries/Transaction Support, 24*7)
- 1930 (For Cyber Crime Helpline)
All India Number(s):
- 022-4539 3950 (For Contact Support)
- 97029 88880 (For WhatsApp Banking)
International Numbers:
+91-22-69578500 (For NRI Customer Support)
Website:
Official Website
iOS App:
CSBMobile+: Smart Banking
Android App:
CSBMobile+: Smart Banking IVRS Menu : 1800 266 9090
- Press 1: For debit card blocking and hostlisting
- Press 2: For debit card enquiry
- Press 3: For internet banking services
- Press 4: For mobile banking services
- Press 5: For assistance on international fund transfer
- Press *: For any query regarding CSB bank or Co bank upgrade.
- Press 9: To talk to customer care executive .
- customercare [at] csb [dot] bank [dot] in (For Customer Care)
Important Links
SMS Services
- Send SMS <CSBMOB> to 56161 from your registered mobile number .
Important Contact Details
| Sr No. | Service | Contact/Email |
|---|---|---|
| 1 | DigiSaathi Helpline 24x7 | 18008913333, 14431 |
| 2 | For ATM related query | 0484-6451631, 0484-2368032, atm [at] csb [dot] co [dot] in |
| 3 | Missed Call service for Instant Balance Enquiry | 8828800900 |
| 4 | For WhatsApp Banking | whatsapp [at] csb [dot] co [dot] in |
| 5 | For General Query | 0487-2333020 |
| 6 | For Branch Service Query | branchservice [at] csb [dot] co [dot] in |
| 7 | For Phone Banking | 022-45393950, 022-69578500 |
| 8 | For Net Banking | netbanking [at] csb [dot] co [dot] in |
| 9 | For UPI transactions | upisupport [at] csb [dot] co [dot] in |
| 10 | For query/complaint in Credit Information Report | credit [at] csb [dot] co [dot] in |
| 11 | For Cyber Crimes / Online Frauds | vigilance [at] csb [dot] co [dot] in , frm [at] csb [dot] co [dot] in |
| 12 | For FRM Cell (Digital Payment Frauds) | 0484-6690850, 9072600128 |
| 13 | Outside India | +91-22-45393939, +91-22-69578505 |
Grievance Redressal
Level 1
- For any query/complaint, you can contact at 18002669090 or mail at customercare [at] csb [dot] bank [dot] in .
- You can fill this Complaint Form :
- You can also visit to your nearest Branch Location .
Level 2
- If your query is not resolved, then you can contact to the regional nodal officers at the details given below:
Sr No. Location Name Contact No. Email Address 1 Northern Region Ms Jyoti Chopra 9288097845 jyotichopra [at] csb [dot] co [dot] in CSB Bank Ltd.
Northern Zone- 20, First Floor, South Patel Nagar, Delhi- 1100082 Karnataka, AP and Telengana Ms Ujwala Nandru 9072557411 ujwalanandru [at] csb [dot] co [dot] in CSB Bank Ltd,
Zonal Office , 4th Floor,
D No 7/1/621/93, Main Road Sanjeeva Reddy Nagar Hyderabad
- 5000383 Western Region Mr Ashish Athalekar 9072603184 ashishdivakarathalekar [at] csb [dot] co [dot] in CSB Bank Ltd. 17th Floor, Arihant Aura, C Wing, Thane Belapur Road,
Opposite Turbhe Station,
Turbhe, Navi Mumbai - 4007054 Tamil Nadu Mr Siddharth Sudarsan 9072602275 siddharthsudarsan [at] csb [dot] co [dot] in 54 Shiva Complex
Old Post Office Road, Opp Collectorate
Coimbatore Dist. coimbatore-641018 Tamil Nadu India5 Kerala Mr Gopinath S 9072667971 gopinath [dot] ns [at] csb [dot] co [dot] in CSB Bhavan, Head Office, St Marys College Road, Thrissur
Kerala - 6800206 Principal Nodal Officer Ms M Sreelatha 9072666751 msreelatha [at] csb [dot] co [dot] in CSB Bhavan, Head Office, St Marys College Road, Thrissur
Kerala - 680020
Level 3
- If your query is still not resolved, then you may approach to the principal nodal officer at the details given below:
Designation: Principal Nodal Officer for Customer Grievances
Contact No.: 0487-2333020
Email: pno [at] csb [dot] co [dot] in
Address: CSB Bank Limited
Head Office, CSB Bhavan, St Marys College Road - Your query will be resolved within 5 working days.
Level 4
- If you are still not satisfied with the resolution given at the above levels, then you can also lodge your complaint online through Address And Area of Operation of RBI Ombudsman or through Sachet Portal .
NEFT/ RTGS Customer Facilitation Centres
Small and Medium Enterprises (SMEs) Banking Officer Contacts
| S. No | Region Name | Name | Contact No. | Locations | |
|---|---|---|---|---|---|
| 1 | Chennai | James Xaviour | 8939583399 | jamesxaviour [at] csb [dot] co [dot] in | Chennai, Puducherry, Nellore, Sriperumbudur, Vellore, Vaniyambadi, Cuddalore |
| 2 | Coimbatore | Stalin S and Sasikumar G S | 9361165511, 9787944226 | stalins [at] csb [dot] co [dot] in , sasikumargs [at] csb [dot] co [dot] in | Coimbatore, Annur, Madurai, Karur, Tirunelveli, Sathy, Avinashi, Dindugul, Trichy, Thanjavur |
| 3 | Tiruppur | Brijesh M D | 9787012400 | brijeshmd [at] csb [dot] co [dot] in | Tiruppur, Erode, Salem, Palakkad , Pollachi , Gobi, Karumathampatti, Udumalpet |
| 4 | Ernakulam | Sabarinadh Sreedharanpillai | 9633303008 | sabarinadhs [at] csb [dot] co [dot] in | Ernakulam, Kottayam, Muvattupzha |
| 5 | Thrissur | Ramesh P | 8606107788 | ramesh [dot] p [at] csb [dot] co [dot] in | Thrissur, Kozhikode, Kannur, Wayanad, kasargod, Mangaluru, Malappuram |
| 6 | Bangalore | Uday V. Biradar | 9845905539 | udayvbiradar [at] csb [dot] co [dot] in | Bangalore, Mysore, Hubli |
| 7 | Andhara Pradesh and Telangana | Vinay Madhogaria and sateesh garaga and Mani Kumar Racharla | 9830404488, 8886888116, 9121354888 | vinaymadhogaria [at] csb [dot] co [dot] in , sateeshgaraga [at] csb [dot] co [dot] in , maniracharla [at] csb [dot] co [dot] in |
Hyderabad, Vijayawada, Krishna, Vizag, Rajahmundri |
| 8 | Delhi | Vishal Vaibhav and Prahlad Giri and Arun Garg and Alok Phartyal | 9919656644, 9953002584, 8287176985, 9650807809 | vishalvaibhav [at] csb [dot] co [dot] in , prahladgiri [at] csb [dot] co [dot] in , arungarg [at] csb [dot] co [dot] in , alokphartyal [at] csb [dot] co [dot] in | Delhi, NCR, Chandigarh, Ludhiana, Kanpur, Lucknow, Agra, Jaipur |
| 9 | Mumbai | Mehul Sinsinwar and Dheeraj Sawant and Shrijit Debnath | 9930674104, 9819751616, 8805686976 | mehulsinsinwar [at] csb [dot] co [dot] in , dheerajpsawant [at] csb [dot] co [dot] in , shrijitdebnath [at] csb [dot] co [dot] in | Mumbai , MMR, Nashik |
| 10 | Pune | Biswarup Thakur | 9930584990 | biswarup [dot] thakur [at] csb [dot] co [dot] in | Pune, Nagpur, Kolhapur |
| 11 | Gujarat | Anand Soni | 8980008117 | anandsoni [at] csb [dot] co [dot] in | Ahmedabad, Surat, Baroda, Rajkot |
Forex Contact Details
| Sr No | Service | Contact/Email |
|---|---|---|
| Email: treasury [at] csb [dot] co [dot] in | ||
| 1 | Dealing Room (Forex) | 022-69805707, 022-69805708, 022-69805709 |
| 2 | Back Office (Forex) | 022-69805718, 022-69805720, 022-69805721, 022-69805732 |
| 3 | Dealing Room (Domestic) | 022-69805702, 022-69805704, 022-69805711 |
| 4 | Back Office (Domestic) | 022-69805716, 022-69805719, 022-69805723, 022-69805730, 022-69805731 |
| 5 | DGM (Treasury) | 022-69805722 |
| 6 | Forex Centralised Processing Cell (Forex CPC) | 9072601520, 9072601522, forexcpc [at] csb [dot] co [dot] in |
NRI Contacts
Contact No.: +91-22-45393939, +91-22-69578505
| Sr No | Service/Location | Contact No. |
|---|---|---|
| 1 | KSA (Saudi Arabia) | 8008501339 |
| 2 | Qatar | 800101098 |
| 3 | USA | 18339753958 |
| 4 | UAE | 8000181017 |
| 5 | For reporting fraud or blocking your debit card | +91-22- 69578555 |
Download Forms
Registered Office
CSB Bank Ltd.
CSB Bhavan, St. Mary's College Road,
Post Box No. 502, Thrissur 680 020, Kerala, India.
Fax No.: 0487-2338764
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