DCB Bank Customer Care No. 022-6899 7777

Updated on Friday, 11 October 2024 - 4:48pm
Organization: 
Toll free Number(s): 
  • 1930 (For Online Financial Fraud)
All India Number(s): 
  • 022-6899 7777 (For Customer Support, 8am-8pm)
  • 040-6815 7777 (For Support)
  • 86576 97777 (For WhatsApp Support)
  • 98116 12144 (For WhatsApp Banking Missed Call Services)
International Numbers: 
+91-22-61271000 (For NRI Customer Services)
Website: 
Official Website

IVRS Menu: 022-6899 7777 / 040-6815 7777

  • Press 1 : If you are a existing customer
  • Press 2 : If you wish to start a banking relationship with us
  • Press 9 : To report fraud in your account

Emails

  • customercare [at] dcbbank [dot] com (For Customer Support)
  • loans [at] dcbbank [dot] com (For Loan Account Queries)

Install App

Important Links

Missed Call Facility

Sr. No. Services Contact No.
1 Balance Enquiry 7506660011
2 Mini Statement 7506660022
3 Request for Cheque Book 7506660033
4 Request email statement for last 1 month 7506660044

SMS Services

Key SMS Text

Sr. No. Services Text to be used for SMS
1 Check your primary account balance BAL
2 Get last 5 transaction details STMT
3 Request for a cheque book CHQBOOK
4 Check status of cheque issued by you STAT (Mention Cheque No.)
5 Request for stop cheque STOP (Mention Cheque No.)
6 Request stop payment of range of cheques STOPRANGE (Mention First Cheque No.) (Mention Last Cheque No.)
7 Get fixed deposit details

TD (Mention Term Deposit No.)
8 Seek help on DCB Bank SMS Facility H
9 To block DCB Debit card BLOCK DC (Mention Last Four Digit Of Debit Card Number)or
BLOCK AC (Mention Last Four Digit Of Account Number)

Lost or Stolen Card

Through Contact DCB Customer Care

  • Dial 022-68997777, 040-68157777 and follow the instructions
  • (NRI customers please dial +91-22-6127 1000)
  • You can send an email to customercare [at] dcbbank [dot] com (for NRI customers nri [at] dcbbank [dot] com)

Through SMS

  • Send SMS (xxxx = the last 4 digits of your DCB Debit Card) or (xxxx = the last 4 digits of your DCB Account number link to the Card) Send the text/ SMS to 9821878789 from your registered mobile number.

Through Online

  • Login to DCB Mobile Banking App, and instantly block your card by clicking on the Cards, then click on the Block Debit Card.

Through DCB Personal Internet Banking

  • Visit DCB Bank website dcbbank.com, then select Personal Internet Banking, then login with your credentials and select Block Debit Card option in General Services section and follow the instructions

Through DCBWhatsApp Banking

  • Give a missed call on 7095222000 to registered mobile number
    • Click on the link shared via text/ SMS or save the number mentioned in text/ SMS
    • Type "Hi" and send (via WhatsApp)
    • Reply "3" to block your DCB Debit Card and follow the instructions
  • You can also visit the nearest DCB Bank branch and submit DCB Debit Card blocking request

For Grievance Redressal

Level 1:

  • If you have any query / complaint, then firstly you have to call 022-68997777, 040-68157777 or email at customercare [at] dcbbank [dot] com.
  • You can also fill this Complaint Form
  • You can also visit the Customer Care Centre
    DCB Bank Limited,
    P.O. Box No. 7643, Malad
    (West), Mumbai - 400064

Level 2:

  • If you are not sastisfied, then you can contact to the Regional Nodal Officers of your region from the following details below:
    Sr. No. Location Area of Operation Contact No. Emails Address
    1 Ahmedabad Gujarat, Union Territories of
    Dadra, Nagar Haveli,
    Daman, Diu    		 079-66052582, 9227529999 chetanbahl [at] dcbbank [dot] com 8th Floor, Pariseema Annexe Opp IFC Bhawan, C.G. Road Ellisbridge, Ahmedabad 380006
    2 Bengaluru Karnataka 079-66052582, 92275 29999 chetanbahl [at] dcbbank [dot] com (South II) Old No 37/1, New No 2/1 Jambulingam Street, Nungambakkam, Chennai 600034
    3 Bhopal Madhya Pradesh ,Chhattisgarh 0755-4912911, 99230 01769 kishore [dot] kumar [at] dcbbank [dot] com DCB Bank Ltd, Plot No-160, Zone - 1, Devashish Complex, MP Nagar, Bhopal - 462011
    4 Bhubaneswar Odisha 9937012032 durgar [at] dcbbank [dot] com 3rd Floor, Plot No-327, District Centre, Chandrasekharpur, Bhubaneswar-751016
    5 Chandigarh Himachal Pradesh, Punjab ,
    Union Territory of Chandigarh,
    Panchkula, Yamuna Nagar,
    Ambala Districts of Haryana    		 9152078435,
    98104 68695     		ajaya [at] dcbbank [dot] com Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019
    6 Chennai Tamil Nadu, Union Territories
    of Puducherry , Andaman,
    Nicobar Islands    		 040-67414611, 9703022771 gautam [dot] kottapalliraju [at] dcbbank [dot] com 8-2-120/84, 2nd Floor, Jyothi Majestic, Banjara Hills, Hyderabad 500073
    7 Dehradun Uttarakh,,seven districts of
    Uttar Pradesh viz., Saharanpur,
    Shamli (Prabudh Nagar), Muzaffarnagar,
    Baghpat, Meerut, Bijnor, Amroha
    Jyotiba Phule Nagar    		 9152078435 , 9810468695 ajaya [at] dcbbank [dot] com Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019
    8 Guwahati Assam 7304511701, 9830650178 debrajd [at] dcbbank [dot] com DCB Bank Ltd, 15, Brabourne Road, Gr Floor. Banerjee Bhawan, Kolkata-700001
    9 Hyderabad Andhra Pradesh ,Telangana 040-67414602, 91777 34567 lakshmi [dot] balantrapu [at] dcbbank [dot] com (South I) 8-2-120/84 2nd floor, Jyoti Majestic, Banjara Hills Hyderabad, 500034
    10 Jaipur Rajasthan 9152078435, 9810468695 ajaya [at] dcbbank [dot] com Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019
    11 Jammu Union Territory of Jammu, Kashmir 9152078435, 9810468695 ajaya [at] dcbbank [dot] com Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019
    12 Kanpur Uttar Pradesh (excluding Districts of
    Ghaziabad ,Gautam Buddha Nagar),
    Uttarakhand    		 9152078435, 9810468695 ajaya [at] dcbbank [dot] com Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019
    13 Kolkata West Bengal ,Sikkim 7304511701, 9830650178 debrajd [at] dcbbank [dot] com DCB Bank Ltd, 15, Brabourne Road, Gr Floor. Banerjee Bhawan, Kolkata-700001
    14 Mumbai (I) Districts of Mumbai, Mumbai
    Suburban ,Thane    		 7304501002, 7304501003, 9870145456 praveshs [at] dcbbank [dot] com DCB Bank Ltd. Ground Floor, Roop Apts, S V Road, Below Ruby Hospital, Jogeshwari (West), Mumbai - 400102
    15 Mumbai (II) Goa, Maharashtra, Mumbai,
    Mumbai Suburban, Thane    		 7304501002, 7304501003, 9870145456 praveshs [at] dcbbank [dot] com DCB Bank Ltd. Ground Floor, Roop Apts, S V Road, Below Ruby Hospital, Jogeshwari (West), Mumbai - 400 102
    16 Patna Bihar ,Jharkhand 7304511701, 9830650178 debrajd [at] dcbbank [dot] com DCB Bank Ltd, 15, Brabourne Road, Gr Floor. Banerjee Bhawan, Kolkata-700001
    17 New Delhi (I) Delhi, Jammu ,Kashmir , Ghaziabad
    ,Gautam Buddha Nagar districts of
    Uttar Pradesh, Haryana Panchkula,
    Yamuna Nagar, Ambala     		9810468695, 9152078435 ajaya [at] dcbbank [dot] com Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019
    18 New Delhi (II) Haryana Panchkula, Yamuna Nagar, Ambala Districts ,Ghaziabad,
    Gautam Buddha Nagar districts
    of Uttar Pradesh    		 9152078435,
    9810468695    		 ajaya [at] dcbbank [dot] com Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019
    19 Raipur Chhattisgarh 0755-4901122, 7381075313 rudranarayan [dot] pati [at] dcbbank [dot] com 1st Floor, Devashish Complex, Plot No: -160, Zone 1, M.P.Nagar, Bhopal - 462011 Mobile: Email ID:
    20 Ranchi Jharkhand 7304511701, 9830650178 debrajd [at] dcbbank [dot] com DCB Bank Ltd, 15, Brabourne Road, Gr Floor. Banerjee Bhawan, Kolkata-700001
    21 Thiruvanan thapuram Kerala, Union Territory of Lakshadweep, Union Territory of Puducherry 040-67414611, 9703022771 gautam [dot] kottapalliraju [at] dcbbank [dot] com 8-2-120/84, 2nd Floor, Jyothi Majestic, Banjara Hills, Hyderabad 500073
  • You can also contact to the Banking Ombudsman of your region
    Email: crpc [at] rbi [dot] org [dot] in (Same For All)
    Sr. No. Centre   Contact No. Address
    1 Ahmedabad Gujarat, Union Territories of
    Dadra, Nagar Haveli,
    Daman, Diu    		 079-26582357 Office of Banking Ombudsman C/o Reserve Bank of India 4th Floor,
    "Riverfront House", Behind H.K. Arts College, Between Gandhi And
    Nehru Bridge, Pujya Pramukh Swami Marg (Riverfront Road - West),
    Ahmedabad-380009
    2 Bengaluru Karnataka 080-22277660, 080-22180221

    Office of Banking Ombudsman C/o Reserve Bank of India 10/3/8,

    Nrupathunga Road Bengaluru -560001

    3 Bhopal Madhya Pradesh ,Chhattisgarh 0755-2573772, 0755-2573779 Office of Banking Ombudsman C/o Reserve Bank of India Hoshangabad
    Road Post Box No. 32, Bhopal- 462011
    4 Bhubaneswar Odisha 0674-2396207 Office of Banking Ombudsman C/o Reserve Bank of India Pt. Jawaharlal
    Nehru Marg Bhubaneswar-751001
    5 Chandigarh Himachal Pradesh, Punjab ,
    Union Territory of Chandigarh,
    Panchkula, Yamuna Nagar,
    Ambala Districts of Haryana    		 0172-2721109, 0172-2721011,
    0172-2727118    		 Office of Banking Ombudsman C/o C/o Reserve Bank of India 4th Floor,
    Sector 17 Chandigarh
    6 Chennai Tamil Nadu, Union Territories
    of Puducherry , Andaman,
    Nicobar Islands    		 044- 25395964, 044-25395488 Office of Banking Ombudsman C/o Reserve Bank of India Fort Glacis,
    Chennai 600001
    7 Dehradun Uttarakh,,seven districts of
    Uttar Pradesh viz., Saharanpur,
    Shamli (Prabudh Nagar), Muzaffarnagar,
    Baghpat, Meerut, Bijnor, Amroha
    Jyotiba Phule Nagar    		 0135-2742001 Office of Banking Ombudsman C/o Reserve Bank of India 74/1 G.M.V.N.
    Building, 1st floor, Rajpur Road, Dehradun - 248 001
    8 Guwahati Assam 0361-2542556, 0361-2512929 Office of Banking Ombudsman C/o Reserve Bank of India Station Road,
    Pan Bazar Guwahati-781 001
    9 Hyderabad Andhra Pradesh ,Telangana 040- 23210013 Office of Banking Ombudsman C/o Reserve Bank of India 6-1-56,
    Secretariat Road Saifabad, Hyderabad-500004
    10 Jaipur Rajasthan 0141-2577931 Office of Banking Ombudsman C/o Reserve Bank of India, 4th floor
    Rambagh Circle, Tonk Road, Jaipur - 302 004
    11 Jammu Union Territory of Jammu, Kashmir 0191-2477905 Office of Banking Ombudsman C/o Reserve Bank of India, Rail Head
    Complex, Jammu- 180012
    12 Kanpur Uttar Pradesh (excluding Districts of
    Ghaziabad ,Gautam Buddha Nagar),
    Uttarakhand    		 0512-2305174, 0512-2303004 Office of Banking Ombudsman C/o Reserve Bank of India M. G. Road,
    Post Box No. 82 Kanpur-208 001
    13 Kolkata West Bengal ,Sikkim 033- 22310217 Office of Banking Ombudsman C/o Reserve Bank of India 15, Netaji
    Subhash Road Kolkata-700001
    14 Mumbai (I) Districts of Mumbai, Mumbai
    Suburban ,Thane    		 022-23022028 Office of Banking Ombudsman C/o Reserve Bank of India 4th Floor,
    RBI Byculla Office Building, Opp. Mumbai Central Railway Station,
    Byculla, Mumbai-400008
    15 Mumbai (II) Goa, Maharashtra, Mumbai,
    Mumbai Suburban, Thane    		 022-23028140,
    Fax: 022-23022024    		 Office of Banking Ombudsman C/o Reserve Bank of India 4th Floor,
    RBI Byculla Office Building, Opp. Mumbai Central Railway Station,
    Byculla, Mumbai-400008
    16 Patna Bihar ,Jharkhand 0612-2322569, 0612-2323734 Office of Banking Ombudsman C/o Reserve Bank of India Patna-800001
    17 New Delhi (I) Delhi, Jammu ,Kashmir , Ghaziabad
    ,Gautam Buddha Nagar districts of
    Uttar Pradesh, Haryana Panchkula,
    Yamuna Nagar, Ambala     		011-23022024, 011-23725445 Office of Banking Ombudsman C/o Reserve Bank of India, Sansad Marg,
    New Delhi
    18 New Delhi (II) Haryana Panchkula, Yamuna Nagar, Ambala Districts ,Ghaziabad,
    Gautam Buddha Nagar districts
    of Uttar Pradesh    		 011-23725445 Office of Banking Ombudsman C/o Reserve Bank of India, Sansad Marg,
    New Delhi
    19 Raipur Chhattisgarh 0771-2244246 Office of Banking Ombudsman C/o Reserve Bank of India 54/949, Shubhashish
    Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013
    20 Ranchi Jharkhand 8521346222, 9771863111,
    7542975444    		 Office of Banking Ombudsman C/o Reserve Bank of India 4th Floor, Pragati
    Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001
    21 Thiruvanan thapuram Kerala, Union Territory of Lakshadweep, Union Territory of Puducherry 0471-2332723, 0471-2323959 Office of Banking Ombudsman C/o Reserve Bank of India Bakery Junction
    Thiruvananthapuram-695033

Level 3:

  • If you are still not satisfied, then you can approach to the Nodal Officer
    Designation: Nodal Officer
    Contact No.: 022-66187031
    Email: nodal [dot] officer [at] dcbbank [dot] com
    Address: DCB Bank Limited 6th Floor,
    Peninsula Business Park, Tower A,
    Senapati Bapat Marg, Lower Parel,
    Mumbai - 400013
  • Your query will be resolved within 10 working days.

Level 4:

Senior Management Officers

Sr. No. Name Designation Contact No. Emails
1 Mr. Murali M. Natrajan Managing Director And
Chief Executive Officer (CEO)		 022-66187004 muralim [dot] natrajan [at] dcbbank [dot] com
2 Mr. Bharat Sampat Chief Financial Officer (CFO) 022-66187007 bharatsampat [at] dcbbank [dot] com
3 Mr. Praveen Kutty Head Retail And SME Banking 022-66187010 praveenkutty [at] dcbbank [dot] com
4 Mr. R. Venkattesh Head Operations, Technology And HR 022-66448001 rvenkattesh [at] dcbbank [dot] com
5 Mr. Rajesh Verma Head Treasury, Corporate Banking,
FIG And Trade Finance		 022-66187024 rajesh [dot] verma [at] dcbbank [dot] com
6 Mr. J. K. Vishwanath Chief Credit Officer 022-66848203 vishwanath [dot] jk [at] dcbbank [dot] com
7 Mr. Abhijit Bose Head – Retail Assets And Strategic Alliances 011-66133465 abhijitbose [at] dcbbank [dot] com
8 Ms. Anuradha T P Chief Internal Auditor 080-67350362 anuradha [dot] tp [at] dcbbank [dot] com
9 Mr. Ravi Kumar Chief Operating Officer - Branch Banking 040-66143869 ravi [dot] kumar [at] dcbbank [dot] com
10 Ms. Rubi Chaturvedi Company Secretary 022-66187116 rubi [dot] chaturvedi [at] dcbbank [dot] com

For NRI Contacts

Contact No.: +91-22-61271000
Email: nri [at] dcbbank [dot] com

Download Forms

Corporate Office

6th Floor, Tower A, Peninsula Business
Park, SenapatiBapat Marg, Lower Parel,
Mumbai - 400013
Contact No.: 022-66187000
Fax: 022-66589970

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