Dominos Customer Care No. 1800 208 1234

I received my order (Order no. 30, Rishikesh) cold and lifeless after 3hrs and 20 min, i.e at 16:10 hrs after ordering at 12:49. I received a call at 15:47 (3 hrs after ordering) from a lady (Truecaller name Bharti) casually stating that due to a traffic jam, the order is delayed. I live 3km away from the Dominos outlet and had crossed the alleged area 10 min before the order with no traffic issues. Google Maps also shows the time to travel as <9min. However, the delivery boy told me they are short on delivery boys so the delay.
I know my order does not qualify for a 30-min guarantee but my hungry kids were not prepared for a delay of >3 hrs!
Overall, it was a very bad decision to order from you today and have learnt from my mistake. I may not be a celebrity who can rant on social media and expect a reaction from an MNC like you, but I'll certainly tell my circle to avoid ordering.
I am sure the franchisee is having a good laugh over the incident but I am grateful to you for reaffirming that I better order in future from local stores who believe in customer satisfaction.

Isese jyada worst pizza nahi kha sakte ,aur ye ek- 2 baar nahi kai baar ho chuka hai ki home delivery main full payment cheese burst Margherita itna beka hota ki fekna padhta hai,unki pics le li hai ,pure social media par spread karoongi ki Inka surat vesu branch ki Frenchchaiji hi cancel ho jaye ,home delivery main to bahut jyada kharab products bhejte hain, mozzarella cheese likhte Hain par usme cheese ke nam par kalank hai ,pata nahi us Domino's kyu India main branch kholta hai , quality ki had hai bilkul bekar ,US main Aisa ho to log hi kha Jaye inko par yaha Indians ko kachra khane ki aadat hai ki complaint hi nahi karte bus khate Jaa rahe hai ,apni responsibility nahi samajhte ki hamare paiso ki barbadi Ho Rahi hai ,aur bewkuf Bane ja rahe ho,sare milkar aawaj uthaynge to ya to quality sudhregi ya store band ho jayega ,

Dear Domino's Customer Service,

I am writing to express my disappointment with a recent order I placed at your Domino's Ravet Center.

Upon receiving my order of pizza, I was dismayed to find that instead of the advertised mozzarella cheese, a cheap quality blended cheese was used. This was not only misleading, as Domino's advertises its pizzas with mozzarella cheese, but it also significantly affected the taste and quality of the pizza. As a researcher who values consistency and accuracy, this discrepancy was quite disappointing.

Furthermore, when I raised this concern with the chief of the Ravet Domino's Center, I was informed that the pizza mania offerings are made with blended cheese to cut costs. This not only contradicts the advertising but also raises questions about the integrity of the ingredients used in Domino's products.

In addition to the quality issue, I was also disappointed with the lack of basic amenities and hygiene standards at the Ravet Pizza Center. There was no provision for a wash basin, drinking water, or access to a washroom. This compromised the overall dining experience and raised concerns about the adherence to basic hygiene standards at the establishment.

I must confess that my disappointment was such that I left the remaining three pizzas unfinished at the center. As a loyal customer of Domino's, I believe it is imperative for your company to maintain consistent quality standards across all your outlets. I urge you to take immediate action to address these issues at the Ravet Center, either by ensuring compliance with Domino's standards or by discontinuing dining services until the required standards can be met.

I appreciate your attention to this matter and look forward to a prompt resolution. Please do not hesitate to contact me if you require any further information.

Sincerely,
Amar

It was my badluck to order pizza from your Mandi Gobindgarh (Punjab) store the day before yesterday. I book the order at 12.48 pm after 1.20 pm I got a call from the pizza delivery boy who couldn't find my address even though I had ordered pizza many times before and the pizza was delivered on time, So, what happened was the pizza came late, the person arrived at my address about 35 minutes late after the order, when I asked him why they came late, he referred me (on phone) to a lady (store executive). When I got it done, he accused me of abusing the person who had come to deliver the pizza. I got angry and returned my order and I said to the guy, please take your pizza back. Firstly, you came late and on top of that you are accusing me of abusing you. I am surprised that she had to apologize for coming late and on top of that she is blaming me. I wonder how your company is so famous when your employees don't even have the manners to speak. The worst thing that happened to me was that I missed my lunch and had to remain hungry. I filled written complaint or portal but did not get any response

Hello Sir / Madam,

We are old customers of Dominos. My little girl loves Dominos

We went to your new branch ( GVC8+MXP, Somwar Peth, Pune, Maharashtra 411011 ).

But there was a Very bad experience. There orders are not taken quickly , No QR code for billing on personal number

payment will be made, They do not accept debit or credit card payments, swipe machine they say it is not working.

And worst of all, we have 4 and There were 4 small children. We ordered and there was no ketchup.

If we ask the staff there, they say ketchup We do not give. If you ask the manager there, it is the same

Spoke He later said that ketchup pouches were not available.

Your company has a very big name we did not expect such an answer After this experience my little girl said that

the Dominos don't want to go any further.

From now on we will not go to dominos but you will provide good services to your customers

Thank,
Vishal Angre

Domino's is the worst when it comes to customer service

My experience with Dominos is very bad. I placed an order for pizza and sides from their app in Bangalore, to be delivered after 3 hours. I was told to make the payment before the order was confirmed. To my surprise, the order was not accepted till the time of delivery and there was no contact available to reach out. I called nearest outlets but was informed that no such order was received! I called their customer care and found that the number does not exist. After great difficulties, I could raise a ticket which said the amount I paid would be refunded. It's been more than a week and I have not received any information from them. After googling hard for their contact number, I stumbled on many consumer forums where many customers like me from India have been cheated by Domino's. They too had their Order's cancelled and did not receive their refund.

Given that Domino's is such a big brand, such kind of behavior is shocking and totally unacceptable. I have been cheated, scammed by Domino's and I feel I will never be getting my money back. Totally disappointed with Domino's Bangalore.

Hlo
these is zaid Shaikh on today afternoon I make order of pizaa from Domino's but bymistake 2 time payment was done and showing successful when I contacted with Domino's manager said on my system it show one time payment was done so plz check it from whom payment was gone see the ss below or Google pay and transaction I'd

Dear Sir / Madam,

This is to inform that below transaction of Rs.555/-, which was debited and SMS received, but the order did not get processed as reference number was not generated of Dominos Pizza.

SMS RECEIVED ON 16-05-2021
ALERT: You've spent Rs.555.00 on CREDIT Card at http://www.dominos.co on 2021-05-16:21:33:28.

I hereby request you to please look into it and arrange for refund at the earliest, and credit my account again or arrange to serve my order.

Regards
Sunil Nemani

Pizza was completely crumpled n crushed
No one from Dominis bothered calling irrespective of complaint raised

Its a worst experience I had with dominos I have even mailed my concerns but no one bothers to reply.

about the pizza the out has no sense of service nor of cooking...musrooms in pizza were burnt.
pizza was cooked and was lying at the counter no one even thought of informing.

Veneet Arora
999xxxxxxx

My order not delivered in my address and in application its showing deliverd I have already paid in net banking...so plz refund my money my order date is 10 may 2020 time 8:30 pm.

It is really ridiculous!!Had ordered by paying from netbanking yesterday (Inv:67182/19/19323) for 20 people 35 items and they missed 10 items and no cash refunded.On top they took 3 hours to deliver and the whole guests were waiting on the desk gaping each other!! Ridiculous!!

Im from Mumbai
There is no discipline in Dominos Mahim branch Mumbai
Very dirty clothe wearing staff nails big no good account
Please take care

how to open dominos store in own city?

Dear Team ,

This is quite frustrating that yesterday i ordered via phone in domino my total bill was Rs. 418 and a OTP link of Rs . 629.9 has been sent and deducted from mine Paytm account and same discussion has been made with the (domino rave-3) and they have told me that the something has been done wrong from there side but till now no action has been taken.

Please do the need Full ASAP.

Thanks
Vishal

NONSENSE OFFER! NOTHING IS FREE!!
TOTAL NONSENSE CLAIMS OF 30MINS OR PIZZA FREE!

I had placed an online order at Chennai store on 10th July 2013 for
Veg Doubles[Qty-1]
Crust : Classic Hand Tossed
Size : Regular (serves 1) Rs. 220
Garlic Breadsticks[Qty-1]
- Rs. 75
Sprite Mobile[Qty-1]
- Rs. 35
Butterscotch Mousse[Qty-2]
- Rs. 118

upon which I was shown tracker and all fancy stuff with promise of delivery in 30mins. I ordered at 8:19pm they delivered me a part order at 9:19pm only when I followed up with them. However, they never delivered what I ordered and took FULL money from me as I didnt check due to my attention in work and hunger. When I realized I called them back and they didnt say anything and STOPPED answering my calls now.

NEVER ORDER from these retards. I am very upset with Dominos India.

BEWARE OF THIS STORE:
Dominos Store Address
Alwarthirunagar, Thangam Square, No.4gandhi Roadopp.mega Martalwarthirunagar,chennai - 600087 Ph.no. 044-23775444/ 23775700/ 01/ 02/ 03/ 04., 04423775444

We have ordered two peperoni cheese burst pizzas from Dominos (Electronic City)
The guy was late and as per dominos policy if the product is not delivered within 30 minutes customer should get a discount of 300 RS.
But the delivery guy was not at all ready to give the discount.
his excuse was if you are ordering pizza on friday,saturday or sunday there is no time guarantee(Wow )
Then we had to call the store and we have explained the complete story and then only we got rs 300/- rebate.
if Dominos is not ready to provide any discount then I think they should go ahead and remove their Tag Line "30 minutes nahi to free '
I will make sure that I will not order any damn thing from you guys.
Cheers guys for such a nice service
this kind of service is really unacceptable .

Regards,
me

Hello iam shibu chandran.p from trivandrum kerala india.few days before I had gone to dominos pizza situated in vellayambalam, trivandrum, kerala.I gave my contact no to the shop as they ask me.after that they are continously sending me alerts and offers regarding pizza which I don't like.one day I call the pizza shop and request to stop the mobile alerts and they assured me that they won't send the alerts nd message anymore.now iam fed up with your messages and going to file a case against dominos pizza tvm.my mobile no is 09995016191.bye

My frnd & i had visited Phoenix market city Dominos for my frnds birthday treat. My frnd had odered a medium pizzas we all were very exited to celebrate the B'day treat. we received the pizzas order asap & were singing the birthday song for my frnd we dont know how the employee of the dominos (Christon) came to know that it was my frnds birthday after some time he came with a surprise & gave my frnd a nutty choco lava cake & wished her a Happy birthday, we all were impressed & were shocked with his wonderful service we all frnds thanked him and salute him for his good service. Keep It up CHRISTON :)

Dear Sir:

I had been to Domino's Pizza outlet on my daughter's birthday on June 18, 2013 at Virar outlet in the west. There, needless to say, my daughter enjoyed the pizzas thoroughly and the service given by the salesgirl there named Pradnya was excellent. I am sure she will make a good head start in this industry if she renders services like this. My heartiest congratulations to Domino's for employing such a salesperson who caters the needs of their customers with a loving smile.

Order place at 12:54 according to the Dominos counter system, Delivered at 1:33, when called to the concerned person in the Dominos hub, I was told that it is not late, And I will not get the Pizza Free and the order value was within the liability limits, Claims of Free delivery if not reached on time is false and yes the area where it was to deliver from the hub was within 2 km and the address was clear and was not in any nook or corner but was in the heart of the city where the deliveries had been made earlier many times

Today we ordered 4 pizzas from the Phase 3B-2, Mohali franchisee. The pizza was not delivered in time (It was delivered in 1 hr time). When contacted about non delivery, the person on phone started behaving discourteously. In punjabi, his language was " Aaram naal gall kar oye".
The delivery boy did not give any satisfactory answer. The store Manager Mr. Arjun was contacted. He did not tell me the name of the person who misbehaved.
The behaviour of sale person on phone was extremely discourteous.
DOMINOS Managers: Are such people helping your business?

Dear Sir

I placed an order in Dominos Mohali SCF 26, Phase-X, Mohali and i ordered 1 medium farm house and 1 medium spicy cheese burst and a garlic bread with cheesy dip and ordered at 14:06 HRS and your delivery boy reached at 15:15 HRS and first of all he requested that manager is saying that he will deduct from his pocket and when i asked to make me talk to the manger then the manager said that you have used CRM 33 coupon which is fake infact i showed your people the original copy for which the Manager Mr. Pankaj SIngh refused and said that you have got it printed at your side only and he misbehaved with me continuously and when i asked that how your people accepted it before then he said sorry either you have to pay double or i will call the pizza back. Just PIZZA doesn't matters me anything but i cannot see someone misbehaving me for just Rs 509/- which is not the big deal for me and infact i haven't order the pizza to take it free. But misbehavior will not at all be tolerated. Mr. PANKAJ called me type of fraud. I just need a strict action or i will go in a consumer court for making such allegations on me and made me mentally harrassed. And for the final this was my last call to dominos for order but in future i am not going to call to Dominos.
I placed order from +91-9988255444 and made order at 01722231432.

I have placed an order in Dominos on 27/04 at 9:45 PM. The Store location was in Madippakkam. We have not received the Pizzas even after 1 hour. I was trying to reach the store for the last 30 minutes and still they are not able to give me an appropriate response. Every time when i call, iam getting a response that it would reach me in 10 minutes... Its one of the worst response am hearing from any sales person. When i asked about the 30 minutes guarantee, the sales person is saying that since there is conditions apply this is not applicable.
Order # 277
Store : Madippakam

your service is super
yestarday I ordered 1 pizza mania,1 vaggie delight. jelepino dip nd taco Indiana,from dominos ankleshwar. gidc. outlate I ordered it on 20:16 nd delivery boy sahid delivered by 20:32 super service but there was problem in pizza I eat veggie delight nd after eating it vomiting and stomach pain happened I think mushroom and paneer is not good my order no is 90,91 so please take care.:

this is to inform you that your bareilly store is indulging in unfair practice. the store in order to not abide by your 30 minute guarantee has forwarded the time of their clock by 9 minute and you tell them that they are late they show u receipt and tell you that they are on time, (as mentioned in bill)
i was suspicious of this activity so this time when i placed my order i asked them the time and matched it with the doordarshan clock and it showed 9 minute difference.shame on you

Last week i was going to domino's at alora park vadodara with my friend,i would like to appreciate the overwhelming service of Vidhi,she give very good service.

Thanks

dont call dominos they treat you with no respect. me- 08427722233

Hi,

I went to order for take away pizza and garlic bread (in K.K. towers, Vijayawada, DPI66315; Tin # 28570100247 on 16-Feb-13 at 3:10pm). When I brought it home, I found that Chilly flakes and tomato ketchup sachets are not given with my order.

While ordering asked if the pizza could be put in the hot flask I took. They said it is not possible. They could only give it in their box.

So, I had to eat a cold pizza without tomato ketchup and chilly falkes:-((. My # 9963687803.

Ratna

Dear Sir,

This is to inform that I had ordered 3 items (1 PIZZA, 2 CAKES) from your website and paid through my credit card too for Rs.694.48 (TRANSACTION FROM CITIBANK ATTACHED DOWN) .

BUT DUE TO YOUR NON WORKABILITY AND DOMINOS WEBSITE PROBLEM, MY ORDER HAS NOT BEEN PLACED AND PAYMENT HAS BEEN MADE TO YOU. I ENQUIRED YOUR CUSTOMER CARE OFFICER AND HE REPLIED THAT THE AMOUNT WILL BE REPAID WITHIN 7 DAYS.

AND SPOKEN TO YOUR COIMBATORE SAI BABA COLONY MANAGER MR.SUNDARAMOORTHY (99430 84130) (SAI BABA COLONY ORDERED STORE) TOO ON THE SAME.

KINDLY REPLY EARLIEST ABOUT THE CASH CREDITED TO "DOMINOS" TO BE GIVEN BACK TO ME.

G.BALAJI
91766 79007

Hi All,

I am a loyal customer of Pizza Hut, today first time I order pizza from Dominos.
Then the series of unfortunate incident start happening, like:

1. Order pizza at 10:49 pm on 31st Dec 2012
2. Order was diverted to BKC outlet and Ms.Allaya (Customer Care Representative) received my order.
3. Called them at 11:40 pm to remind them that I have placed an order with Dominos and not received my pizza's yet. She told me that the order is on the way.
4. I called her once again at 12:28 pm to remind her that I have still not recived my pizza's. She gave the same excuse/response.
5. Finally, at 12:37 I received my pizza's. Pizz's were cold and were in a very bad state. I talked to the delivery guy (Alas - Name suggested by him), he connected me to his Manager, Mr. Qazi(9819913687) - who did not receive the call. The delivery boy was in a hurry and said that he is getting late and would not be able to deliver me the pizza if I delay and insist to talk to his seniors. Finally, on my insistance, he connected me to his senior Mr.Sudhir / Ram from BKC outlet. He also refused to accept my point of getting pizza almost 2 hours late.

Sudhir/Ram of BKC outlet encouraged me to not to pay for Pizza's. Therefore I didnt pay anything but I didnt eat too. It was cold and so pathetic that we had to throw the food. It was the waste of food.

My only point is - Dominos must have informed me at the time of placing an order that delivery might take more than usual time. I would have ordered from Pizza Hut and have celebrated my new year in a peaceful manner.

I sincerely request Dominos representatives to take my mail seriously and improve their service, otherwise the brand (already struggling)will be suffering a lot in long run.

If they want, they can contact me at - kritesh [dot] grohe [at] gmail [dot] com

I have ordered a Large Mexican Chicken Pizza with extra cheese and black olives, but the pizza was delivered without extra black olives. I tried to contact the store which has delivered the pizza but the number was always busy.

Order Number: 319
Date: 31/12/2012 Time: 8.46 pm

Online order at store;

40/2&5, INSD LYT, Yalachanahalli, Kankpura Main Road, Bangalore 560 078.

Dear Sir/Madam,

I am writing this to you regarding the Home Delivery Services you are not providing at Sec-4, Haripur, Panchkula. Although you have nearby outlets in Sec-10 and Sec-5.

Its very disappointing that company approach has changed, Initially you were catering the area Haripur, Panchkula but now after your establishment you are ignoring it. Now you are not providing your services whereas you are providing it previously

We are a big fan of your dominos pizza , especially my 5yrs daughter and 3yr old son, but on her B'Day on 23 Dec 2012, I was very disappointed to have a talk at your Sec-10 outlet that they will not deliver the pizza at the above said venue. My request is to kindly consider the business loss and the brand loyalty the customer is losing.

Pls. revert on this how it can be addressed ?

Domino's took extra money in the form of sodexo coupon.Now they are not returning it back.The bill was of Rs 815 they took Rs 850 and another bill of Rs 415 they took Rs 450.

Hey,

I am Swati Navik and I order from Jayanagar Store, 4th Block, Bangalore.

I am a working professional who lives alone and hence i order outside food. But Dominos has surpassed all the expectations, I mean the other way round.

One guy who spoke with me over phone called himself MANAGER,( Kiran from Jayanagar) when I asked for one - First off, he does not know how to speak to customers. If you firm is at fault - 1) Late deliveries 2) Cold pizzas 3) No manners to speak with customers over phone, I myself work for a customer oriented company I could not believe how this guy (KIRAN) was talking to me... He was Rude, did not know how to speak in english etc.

I am very disappointed in Dominos Store Service. On top of everything this guy cancelled my order because they were out of stock. I am sure writing a letter to consumer court, they are going to pay way more than I have ever paid to them.

They should check my order history. I am never ordering with dominos every again. They have lost a customer after today's call. (Dec 6, 2012, 10:21 P.M). And they are global firms!!! I would say go teach your staff some rules/manners in service industry!!!

PATHETIC STORE!!! - JAYANAGAR 4th BLOCK, BANGALORE!

I had ordered a Medium Chicken Fiesta and Garlic bread and asked for a regular Chicken spicy (free pizza offer) from your AS Rao nagar outlet at hyderabad on02/12/2012 (order No 206) at 7.36 PM. The pizza was delivered in 20 mins but when we opened the packet the pizzas were half baked and almost no cheese on them. I called them again and complained and they sent me another Medium pizza only which too was sub- standard. On query with them they said their Oven was giving trouble. If that was the problem they should not take orders and disgrace the name of DOMINOS. Kindly check the problem as one is now scared to order a pizza from them in future. Thanks.

I have placed my order 136 ...on 7:50 pm and recieved at 8.40 .

Pizza was too cold not good for having. I expecting my amt should refund back to my credit card. Please find below detail.

Name akhil kumar
Mobile Number 9886997346
Address 04
1st floor, 04th main,4th cross,mattadahalli,
2ND BLOCK , RT NAGAR , BANGALORE
Store Name RT NAGAR
Store Address GF,SAYEED COMPLEXSITE NO 8, NEW NO 14, 1ST MAINRAHAMATH NAGAR,RT NAGAR,,BANGALORE - 560032 PH.NO. 080-23552244/ 23552241,42,43,45/ 46
Order Date/Time 11/17/2012 7:50:28 PM
Form of Payment credit
Order No 136
1 Large Mexican Green.. 535
Sub Total 428
VAT 62.06
TOTAL 490.06

Regards
akhil

hi,
I am from IIT Madras. I have ordered pizza online 0n 30th oct 2012 and money has been cut from my account Txn no. PRN=MSPG2840123835 but my order was not confirmed. please try to solve this problem either by takin order or return the amount. thankyou.....