Havells India Customer Care No. 1800 103 1313
Organization:
Havells Toll free Number(s):
- 1800 103 1313 (For Customer Support)
- 1800 110 303 (For Cutomer Care Center)
All India Number(s):
- 080-4577 1313 (Customer Care No.)
- 080-4577 5666 (Lloyd Customers Support)
- 0120-333 1000 (For Support)
- 0120-333 2000 (For General Queries)
- 97117 73333 (For Whatsapp Support)
Website:
Website IVRS Menu 1800 110 303 / 1800 103 303 / 080-4577 1313
- Press 1: For Whatsapp
- Press 2: For SMS Service
- Press 3: To Speak To Customer Care Representative
Emails
- customercare [at] havells [dot] com (Product Complaints)
- galaxy [at] havells [dot] com (For havells galaxy inquiries)
Install App
Important Links
Return Refund/Grievance Procedure
- You can cancel or return your product through call 080-45811290 (8am-8pm , Mon-Sun ) or email at ecom [dot] support [at] havells [dot] com.
- The refund amount will be credit in your account via the same channel with which you made the payment within 7-10 working days, after the cancellation.
- If your complaint is not resolved by customer support then you can grievance at grievance [dot] officer [at] havells [dot] com
For More Information Please Read
Offices Address
Sr No. | Type | Contact Details | Address |
---|---|---|---|
1 | Registered Office | 904, 9th Floor Surya Kiran Building K.G. Marg Connaught Place New Delhi - 110001 |
|
2 | Corporate Office | Tel: 0120-4771000 Email: marketing [at] havells [dot] com Fax: 0120-4772000 |
QRG Towers, 2D, Sec- 126, Expressway Noida - 201304 UP ( India) |
3 | For Consumer Complaint | Tel: 080-45771313 Email: customercare [at] havells [dot] com |
Consumer Care Executive, Havells India Ltd. QRG Towers, . 2D, Sector-126, Expressway, Noida - 201304. U.P. (India) |
Comments
HAND BLANDER COMPLAINT
I have complaint of my hand bander from 23 july 2024 but no response till date to change my blander. Services not good. WE are not happy with this services.My all complaint till date has been cancelled by service centre without any resolution.
Havells company service has been the worst none of the authority responded to our complaint. we informed about our hand blander not a customer friendly behaviour from havells
Worst service ever
My ac stopped working due to coil damage and gas leakage very slow process of claiming varanty I have complained 10 days before and problem is not resolved yet
Recommended not to buy this brand product worst service
Worst service and AC
From last 15 days my AC is not working and problem can't be resolved worst customer service ever seen with slow process and having lack of knowledge.
Now who will going to bear my health issues due to hot weather. All technicians are less educated they don't know about the issue every time telling new issues and increasing the time.
Do you have value to customers time and health or not?
Regarding ac
Your service given by engineer us very bad, he took more charges more than your criteria on behalf of your havells company, and bill not provided by your engeenier, I already complaint 3 times but no response by your team,
worst service from havells
DO NOT BUY ANY PRODUCT OF HAVELLS. They first attract people with words before buying any product then if any repair comes they again ask you to buy AMC with out giving complete details. With incomplete details in our mind when we claim AMC they simply says that will not cover anything you have to pay complete repair amount.
Such worst people are working in havells third party services.
Geyser complete
Itni ghatiya service maine aj tak nhi Dekhi plz don't buy this brand product ghtiya company
Havells digiplus Purifier
Unable to get the filter changed as well as water from purifier after having AMC , and the agent is not responding not picking call in location basti (U.P) so irresponsible behaviour.
Unable to get Services from Havells End
Unable to get the services from havelis end, after continues follow up still no visit till now as I haven’t got any single call or response from havells end . As it’s Air flyer appliance.
Multiple time call to customer care but every time same wording escalated to concern team.
complaint not attended for exhaust fan
U can check with complaint dept from our reg. mobile no.-882635xxxx.
Please Change the fan on an urgent basis.
Thanks & Regards
Vikas Chopra
Services not Good
Services not good. WE are not happy with this services.
Havells service has been the worst none of the authority responded to our complaint request we informed about our wall fan not a customer friendly behaviour from havells
Take extra visit charges as per directions of hevell,executive
It is to inform that on complaint of hevells geyser in warranty period directed me to give visit charges to technician in which geyser was the in standered guarantee period on21/07/22 Therefore ₹ 250/- given to the technician is tatally wrong and should be refunded!
Havell Gyser ( Instanio)
Worst after Sales Service. False assurance by the dealer. Recommend not to purchase such worst products.
Complaint request not attended
Havells service has been the worst none of the authority responded to our complaint request we informed about our wall fan not a customer friendly behaviour from havells
My fan leaf is cut so I want spear one
My fan leaf is cut so I want spears
Very bad service of havells
launched a complain for the repair of Inverter two times . Complains are not taken and canceled by service center end.
called to customer care but nothing has been done.
Havells servicing is very bad.
Peoples should not buy any product of havell
Very Bad service
Dear sujeet kashyap, Your Breakdown with ref no has been assigned to T12 CAH0011 AHMED ELECTRIC WORKS his mob no He will fix appointment before visiting - Havells
person will not came to raise complaint when we call then say all time tumarrow will but never come very bad service of havells
I requested to please fast the service to came raise the complaint
Havells water heater fault
I have purchased havells manza dx15l water heater one month back. LED indicator not working within one week from purchased date.I complained several time the service man no one is care my complain I am very disappointed in this product. Very poor service and customer response. Company Please don't see the public.
Service for steam iron
Problem in spraying and light fluctuate when we on the iron
Regarding problem in my water purifier
Respected sir,
My name is amit sangram. I have a max water purifier and I also have 3 year extended warranty plan.from last few days my purifier not only make noise but also stops automatically.it has been more than 6 months now my purifier checked properly.
I tried to contact customer support but can't succeed. Please resolve my problem. Thank you
Amit sangram
bhagalpur bihar
No AfterSales Service of Havells Geyser (Instanio)
Havells Geyser (Instanio) 3L not heating within barely 2 months of its purchase. Despite repeated requests & complaints at both Havells as well as Croma Customer Care, there is absolutely no action in last 1 month. We feel cheated & harrassed. They also sold us 2 yrs extra warranty & not able to provide service in 1st year itself.
Left with no choice, we maybe going to Consumer Court soon & posting online to make others aware about not to get cheated by buying Havells.
Bill # AIA004010000299 dt. 3/11/2019
From Croma, Iskon Square, SG Highway, Ahmedabad
Poor service
From Nov 2019 Havells glass gyser not working technician dont doing his duties truthfully as well as customer care toll-free cont no and email no services given no reply.
Technician comes and close request but don't do proper work ist time he told us to change a part that will sent by company to service centre then he will come and do the needful after that no response by customer care /company to make it working
So many times I have called and registered my request that complaint Nov 2019 not sold ed till now thx
Xxxxx1294
Havells distributor in bangladesh (Contact information)
Dear sir,
i am from Bangladesh and interested to buy HAVELLS fan. But such a not found any correct address details. so if you have any proper distributor in bangladesh service A1 good quality. please provide the complete name includes a phone number.
Thank you.
WORST SERVICE
ITS HIGHLY RECOMMENDED PLEASE DON'T PURCHASE ANY PRODUCT OF HAVELLS. CUSTOMER CARE GIVING FALSE PROMISES OF COMPLAINT RESOLUTION BUT NEVER RESOLVED. I PRUCHASED AIR COOLER HAVING LEAKAGE PROBLEM. IHAVE REGISTERED COMPLAINT SEVERAL TIMES.TECHNICIAN VISITED ONCE AND TOLD THAT HE WILL CHANGE THE PART WITHIN 24 HOURS AND TILL DATE PART IS NOT REPLACED BY HAVELLS. I HAVE SENT MAIL TO CUSTOMER CARE SEVERAL TIMES BUT NO ANY RESPONSE/ REPLY IS GIVEN BY HAVELLS. WORST HAVELLS.
fan no speed
no speed why
Building materials issued to contractors
purchase building materials like celling fan exjhust fan,tube light etc.
remote control switch not working
I have bought this remote controls switches which is not working I have been useing them since one year but now they are not working please send some to look it to the problem .
NEW HAIR DRYER SEVEN DAYS OLD STOPPED WORKING
HAVELLS HD3101 HAIR DRYER STOPPED WORKING AFTER 7 DAYS.
VERY MUCH DISAPPOINTED. PLS HELP.
HAVE;LL CEILING FAN - ENTICER
HAVE;LL CEILING FAN - ENTICER GOLDEN COLOR 12 MM - ILLETRATE ENGINEERS
I HAVE PURCHASED 4 FANS LAST YEAR, AND CROME COLOR STARTED REMOVING FROM THE FAN.
LATER THE TECHNICIAN SENT BY THIS COMPANY SAID THAT THIS MODEL HAS COLOR CHANGED FOR NEW PIECES.
IT IMPLIES COMPANY HAS COLOR MANUFACTURING DEFECT.
ALL 4 CELING FANS STARTED MAKING NOISE WHILE RUNNING.
THE TECHNICIAN SAID, COMPANY HAS FORGETTING TO PUT WASHER BETWEEN BLADES AND MOTOR, SO THAT IS THE REASON.
NEW MODELS ARE NOT HAVING THIS PROBLEM.
THIS SHOWS HAVELL COMPANY ILLETRATE ENGINEERS
Service
So fucking service technician behaviour so bad also refuse to replace when he replaced wrong item bad experience I made fool to buy Havells products
Waster heater new , installed current flowing in water
Really disappointed with service of Havells. Brought new water heater on 11th nov. Installed and current is flowing in the running water.
Asked shop to replace they advise contact service centre. Called service centre and lodged complaint. Technician check and found the problem to be true. I asked for replacement of water heater
It is now more than 10 day people from agencies keep calling asking for problem. I am really fed up why they can figure out customer problem when complaints has been lodged and technician has visited once. Why my replacement is being delayed ?
Geyser
Dear team,
I need a hook for wall mounting of my havells geyser bello 25.where can i get it in dehradun. Please provide me details
Regards
Shishir Gandhi
Shishir_hyper [at] yahoo [dot] com
Complain for unsatisfactory response from customer care toll fre
This is to bring in your urgent notice, I mr. munesh upadhyay purchased iron press of your company from best price Agra 25/03/2018, In the product, there is some technical error that this press iron, when it is on I feel shock of current supply sever all times.
Before I complained at toll free number for this 5 times, but I could not get any favourable response to my complaint.
Please look in this matter and do need full asap.
Problem not resolved of my cooler
I purchased your brina cooler in June from then is is leaking from front window 3 times your representative visit to repair but he is not able to repair . Problem is not resolve.so i am requested that kindly arrange to repair or replace as early as possible because I am facing problem. I hope you will take care of my massege
Fan repair
We have been complaining since July, but no response from the company, neither the technician called nor visited . I have complained 4 times in the company regarding the fan problem but no response. Havells is loosing its credibility
Not satisfied with the product Havells Water Heater Puro-Ten
Dear Sir/ Maám,
I purchased a Havells Water Heater Puro-10 in 2012 going by your esteemed brand value (Sl. No 12GO6S10LP1953). However, my experience with the product is not satisfactory. The customer service extended by your company is equally inferior as the agencies/ technicians never want to solve the problem but to procrastinate and extract exorbitant charges, by hook or crook.
The product started malfunctioning from 2015 winters - remained nonfunctional, with water leakage from base plate. We were forced to close the inlet water during the summer season.
In 2016 - I approached customer care of Havells with the complaint of no heating / water leakage from the base plate. The heating element was changed and heating problem was rectified temporarily : Job Sheet No FF 1242037. The technicians were interested in the visiting charges and charged Rs 1900/- for replacing the heating element. However, the water leakage problem continued.
The problem of no heating once again resurfaced in January 2017. The customer support was approached. After lot of follow up, the heating element was changed on 18th January :Job sheet No. FG 290997.
The water heater functioned OK during 2017-18 winters - except for water leakage issue - we were forced to close the inlet water after the use.
Since winter season is round the corner, I have approached the Havells Service Centre on 2nd September 2018. (call No. HI 030581) One technician Mr. Purspendra from M/s Electric Beam was deputed to attend the fault. He removed the base plate of the heater by removing one screw, and within 30 second declared that the water tank of heater is faulty and cannot be attended. I requested him to confirm other causes, but he vouched on his experience. It may be noted, that this possibility of water leakage from water tank of the heater was never uttered during previous visits. Perhaps they were inexperienced mortals, while I failed to point that possibility- is customer expected to do so? I informed him about the old problem of water leakage and showed him the history of complaints/ documentary evidences (previous visits), expenditure incurred. He insisted on service charges of Rs 200/- and to convince me connected me to Mr. Mukesh (from Service Centre), who advised me to make payment and give my feedback so that Havells management may take appropriate measures on quality control and warranty policy etc. I made the payments of Rs 200/- although the problem of water leakage continues.
A piece of wisdom which emerged from today's discussion with your service agency is : I will no longer be required to spent any further on this heater as it is irreparable - out of warranty support - a delight for the manufacturer and service engineers!
I now feel cheated; having made the payments on purchase of this products (~Rs 8000/), service charge (~2200/-) and after suffering mental agony and loss of faith on renowned brands. I will remain dissatisfied with the products, service and the attitude of your team.
Now, I am not expecting any favourable response on my complaint. It will be closed on technical grounds forever. However, one piece advice is "Please introspect". Market force may turn ruthless.
with best wishes
Brajesh Mishra
Fan not working
3/07/2018 fan is not working product is table fan also call log but till time no response,daily need for the fan why irresponsible service provided by company, worst exceperience by Havells my complaint number :HG035563
DISAPPOINTED CUSTOMER UNIT REPLACEMENT REQUEST
Dear Sir,
I have purchased 2 Havells Nicola 50 Five Star 1200 mm Pearl Ivory Ceiling Fan from different online websites last year. I have recently installed both units wherein I have noticed that one unit was working on less speed with insufficient air throw.
I have contacted Havells customer care thru your toll free number and your representative responded me very well. They have arranged the Engineers very next day. Unfortunately your Engineers could not rectify the core issue of the defective unit. They replaced the condenser of the fan and insisted us that your unit is working as per its specification. Please note that on the other side same model other fan have been rotating on higher speed with perfect air flow.
I am totally disappointed with the efforts of your engineers and not satisfied with the service repair. I have purchased the one of the best brand’s unit in order to get the full satisfaction of purchase. Hence, requesting you to please replace the defective unit on top priority to maintain your brand value in front your loyal customers.
Customer Name: SIMON JOSEPH
Invoice No & DOP: 6093 DTD 12/01/2017
Model No: Havells Nicola 50 Five Star 1200 mm Pearl Ivory Ceiling Fan
Havells Call No: HF142667 DTD 14/06/2018
New geysers purchased water leaking
We purchased 2 6 litres geysers of Havells. But one geyser was not switching on and other one water was leaking. The technician charged 900 for replacing coil of one geyser(he told that coil is not under warranty) and for leaking water he asked our local plumber to reduce pressure. However even after reducing pressure water is still leaking. Please send technician again.
Havells air cooler repair not solved very bad after sales servic
On may 5th 2018 i purchase air cooler from Havells it got 3 complaints I have given complaint on 31st may 2018 technical visited on 4th June and he told that he will come with in 2 days for replacement of parts and till today i.e 16 Jun 2018 no response from technician.
I lost impression on Havells brand
There air cooler costliest then remaining brand
And no after sales service
Very bad on your part Havells
geyser is not taking out hot water
Dear sir,
My 3ltr geyser is not working and it is not taking out a hot water so take immediate action.
Address c/o deo Kumar pradhan
Below Fire brigade, shantigram
Darjeeling
P. O & dist Darjeeling
Dear Sir (Anaam Pradhan), We
Dear Sir (Anaam Pradhan),
We hope your concern has been resolved now. Please drop us an email at havells [dot] social [at] gmail [dot] com in case you need any further assistance.
Regards,
Team Havells
geyser is not taking out hot water
Dear Sir(Anaam Pradhan),
We are still awaiting your response. Please share your mobile number and complaint number with us. We assure you we will look into this right away.
Regards,
Team Havells
geyser is not taking out hot water
Dear Sir(Anaam Pradhan),
We are sorry to hear that you are facing an issue with your Geyser. Please share your mobile number or complaint number with us. We assure you we will look into this right away.
Regards,
Team Havells
Servicing
We had complained a long time ago, a banda came from there but now he is not coming again and he is lying again and again.
Your work is not completed even if you are lying.
Dear Sir (Rohit Barik), We
Dear Sir (Rohit Barik),
We hope your concern has been resolved now. Please drop us an email at havells [dot] social [at] gmail [dot] com in case you need any further assistance.
Regards,
Team Havells
Servicing
Dear Sir(Rohit Barik),
We are still awaiting your response. Please share your mobile number/complaint number and your area pin-code with us. We assure you we will look into this right away.
Regards,
Team Havells
Servicing
Dear Sir(Rohit),
We sincerely apologize for the inconvenience caused to you. Please share your mobile number/complaint number and your area pin-code with us. We assure you we will look into this right away.
Regards,
Team Havells
Very bad service of water heater
They are only making the money and their service is very bad costume care services is also bad they know only how to make the money their engineer tell us their on personal charge I m feeling bad to purchase the havells