Honda Cars Customer Care No. 1800 113 121

Honda courtsey panipat service is very bad, since last 1 year I didn’ get my car RC but RM and manager are not concerned at all about delaying in service to customer and even they are not guilty for their work.
Kindly take some serious action against that branch

Not proper service and not proper bike engine engine wise to both large and not proper

Hi Team,

This is with regards with "HOYSALA HONDA -SRI VLS MOTORS (LLP), NO 12C, OPP PRUTHVI THEARTE, B M ROAD, HASSAN-573201 branch, we visited to enquire on expired 2 wheeler insurance and ultimately they made us to buy different insurance company policy without notifying customer about the new insurance tie up, hence when I questioned on same, they question me " what's the big deal If insurance company is different, so your franchise donot give a choice to customer about insurance companies and benefits or what?, is it your franchise decides what to buy and what not to buy on customers money and service manager (banuprakash) and Sandhya is worst employees.

I need apology from them on this.

Thank you

Chaithra
8449489XXX

My car get dent on door ..i asked to service center that may car is under insurace.what time it will take .they told me to live the car for a week .while dent is just 10cm long.is ot the aervice of honda company .if would know this before i never buy a honda car.i suggest never buy a honda car

Dear sir,
I bought new activa 6 g from authorised dealer. When I went for first free service I was asked to pay Rs.450 for oil change. I want to know if it is necessary to change oil only after 500km ride. Plz reply me as early as possible.

Thank you..

With reference to HCIL telephonically dated 12/09/2020 & our unique communication ID is 1-2 3 0 7 4 3 9 0 5 5 1.

Sir,
I Sandeep Jain owner of Honda City Diesel VXMT Car 2014 Model, its registration No. is PB13AM1313. My Son Mr. Sajal Jain went for Servicing car on dated 11 September 2020 at Lally Motors Pvt Ltd. Sangrur as per its schedule on 1,60,000 Km. At the time of billing he felt very disappointed by the behavior of your service Manager Mr. Jatinder Kumar. As the Invoice Performa was levied by excess charges. We are servicing our car from the Lally Motors (Prestige Honda, Sangrur) same dealership since the car purchased, even no screw has been tighten from outside. The same work was done in 8500 Rs. you can also check with earlier Invoices but this time, Mr. Jatinder Kumar made Proforma Invoice of 14,500 Rs. My son protested for excess charges & said you can check earlier invoice for the same work in response Mr. Jatinder Kumar took the car keys in his custody & asked to pay the total amount first, then only car will leave the Showroom. I am very much fed up with the behavior of your Mr. Jatinder Kumar(Service Manager). Action must be taken otherwise I & my relatives, friends will not be able to visit your showroom in future. When your service manager don’t know how to deal with the Honda Prestigious Customer.
Before this, we are very much satisfied with the Lally Motors Pvt Ltd. Sangrur but this time we are really disappointed with this behavior. No senior officer can justify the behavior of Jatinder Kumar, Service Manager Sangrur.

Thanking You

Sandeep Jain S/o. Sh. Prem Kumar Jain

Hello HONDA.

Since the beginning I bought the car, the service from your authorized service is not excellent. I am getting my service from fixed (only one) service center at Sri Laxmi Automobile Pvt. Ltd., at Brigade Honda, Yalahanka.
Recently, I got the service of my vehicle (Honda city-KA53, MD6161) on 25th July 2020. They charged about Rs.23, 000/- out of which Rs. 14, 000/- is labor charge and remaining Rs.9, 000/- spear parts (Copy Uploaded). See the quantum of charge you people levying on the customer in the name of service and even there was no major complaint. This is part of the story. See the quality of service they provided (Uploaded photos) against the cost. Every small touch of labor to the car, you charged heavily without quality. It’s not the first time, but it’s the time, myself exhausted and bringing into your kind notice before I Go to Consumer court. Reaming left to you

Dear team,
It is with sincere regret that I am having to complain to you about the absolutely terrible servicing of my HONDA WRV, with registration number GJ 05 RF 0297. In spite of constant complaints to service center at SURAT (DREAM HONDA)and have been extremely unhelpful and incapable of sorting out my issues. These are the following issues faced with the car-
1. The excel/sock obserber/sterring assembly is making nocking noise since I purchased a car. It’s making noise while running on lil rough road and while crossing the speed breaker.
2. The service department/dealer is not able or not trying get the fault . And they are misguiding me by inform me as they had changed lower arms and shock obserber. while I didn’t get improvement in performance. And I didn’t get satisfaction by their service. I am continue complaining for this problem to service department since first free service. Even I complained two times for this on toll free number too.

Please note that the vehicle has driven only 15000 kilometres and it has completed 1 year and four months only of purchase.

Please note, I am terribly frustrated at the way HONDA has treated me and if my issues are not resolved at the earliest, I would have no alternative but to take this issue to the consumer forum. I have apprised my lawyers about the issue and we will not take sloppy replies or callous service center experiences lightly. THANK YOU
--
Your's Faithfully,
JIGNESH PATEL

Dear concern
I have Honda jaz which is 4 year old purchased from bhiwadi pink city but pink city bhiwadi.is not responding me properly they are charging me because of warrenty period expire .my car no.is Rj40 CA 2710 .i have complaint him many times regarding the same that my keys are nit working since 2 years but they said next service me karte hain sir abhi hamare paaas denter nahin machanic leave pe hai so it is not mine problem.kindly change my keys and l will not pay anything .i will not afford any charges please help.otherwise i will esclate the matter to company

URGENT ATTENTION:

Its just been 8months to my honda jazz regn no. MH02EZ4227 and suddenly yesterday (2/07/2019) while driving, i faced a breakdown.
Trouble list:

While driving when i faced a breakdown situation, i reapplied self start but , it was not getting started.
When it got started, i put the car in first gear and applied accelerator but, car didnt move ahead rather got stopped.
Engine is making unusual noise.

We have complained and asked for technician from honda but, the person has still not reached (3/7/2019) rather delaying unnecessarily and this is hampering several things to commute.

Besides, in just 8 months we have to face a breakdown means there is a manufacturing defect in it, kindly take immediate and necessary action for the same.

Contact: xxx001

Dear honda team

I Purchased honda bike CB Unicorn 160 model in April 2017.Till now i covers 33000 km found poor quality in rear suspense like loses its weakness & strength.

Sir i want to know the life span of rear suspense in kilometere wise & want to know any replacement for this rear suspense.

Please reply to my mail immediately and send feedback.

Please note my vehicle no TN:20CL 4585
Regards,
suresh babu

This report is about the incident of HONDA trigger 150 CC (Black) accident in Chapai Nawabganj. On 27 Octtobor, 2018 we got the final fire service investigation report and we have given one copy to "SHISHIR HONDA' (Local Dealer of Honda Company, Chapai Nawabganj) therefore they can send it to the head office. For your convenience I am describing the whole phenomenon once again. I have attached all the required documents including the police report and fire service investigation report.
Full description:
My father owns a Honda Trigger motorbike. With great interest and curiosity, he brought it for personal use around 6 months ago. He’s actually a veteran biker; having an experience of more than twenty riders riding and maintaining motorcycles.
On the Day of 23rd June, my father was returning to our house from Chapai Nawabganj city, having filled up the fuel tank with 11 liters of octane and having attended a lunch invitation which was around 10 kilometers away from our house, where he had parked the motorbike out in the open. At that time, the sun was not too bright, but it was shining.
After travelling only 5 kilometers, he arrived at a place called Shotrajitpur. There was a road curve there, but not much traffic. My father took the turning slowly and cautiously, and he did not hit anything. But still he fell off the bike suddenly without a warning. When he got up, he saw that the bike was lying on the ground in flames. The people who were present on spot came to my father’s assistance and all of them tried to use sand (Shotrajitput is a rural area so the ground is mostly bare soil and not pavement, etc.) to extinguish the flame. But the rear wheel was still burning after all efforts. My dad tried to lift up the bike but it again burst into flames and the fuel tank burst out. Before anything could be done, the entire bike was burned. As you can see from the pictures attached, the bike has been completely destroyed.
I want to drop a complain to the Honda Head office Bangladesh.
It is quite impossible that a bike got blasted just after a few months month of buying. We will provide all the legal documents like Bike original papers, Fire service documents, Photos, Police GD application copy, videos etc. Please help us out and necessary steps

Bike Details:
Honda Trigger 150 CC (Black)
Engine No- KC19E85008287
Chassis No- PSOKC1990FH503566
License No- NAWABGANJ-LA-11-3641
Date of purchase: 12/09/2017
Place of Purchase: Chapai Nawabganj Honda Showroom.

Accident details:
Time: 4.30 PM
Date: 23/06/2018
Place: Satrajitpur , Shibganj, Chapai Nawabganj. Rajshahi, Bangladesh

Dear concern.

With reference to the above subject. I'm try to give my 2 wheeler 2nd service in the Rayal Honda service centre since from last week.

But they are not given any response for the service and the customer too.

Day before yesterday they asked me to come in the night. Once I reached at 7pm they denied that asked me to come in morning. So again I went and meet them at morning 7 am along with my family and children.
They asked me to wait until 9 o clock for simple booking for service.

If they same response from your service centre is continuing then you may lose your customers in future.

So do the needful ASAP.
MY bike number is TN33 BR5745

Regards
KARTHIK

Sir,
The mail notifies about the continous defect in the Geyser of my bike,Honda Unicorn which I bought on 14/ 5 /2016 from Aditya Enterprises, Nadakkavu, Calicut, Kerala. The vehicle emerged a knocking sound from engine since the first service. Now it has ran for about 36,000 km but, the problem has not yet resolved. The main problem that I face is its termination even while running. I've already registered a complaint with the Honda dealer even before when this problem occured freuently,for which they replaced vehicle's engine head .The bike were kept for 45 days for examination of complaint .I peacefully wait because I hope everything will be okay after replacing the engine head, But the same problem arised again after one month.And due to this,as I'm scared,I'm not able to go with it properly and I need a permanent solution to the same.I hereby, request you please resolve this issue as I'm a Honda bike lover .

The case number and engine number is mentioned below.
CASE NUMBER: ME4KC09MEG8027021

ENGINE NUMBER: KC09E87027035

Thank you...

Sir I Am samir sheikh I bought a Honda Shine SP bike which has been 10 months Ago and its engine is having difficulty. I have gone to the sub dealer and dealer many times, they took my bike for 4 months as for repairing but still I have not received any satisfactory. Now they can't accept my bike for repair.Please solve my problem.

I purchased honda hornet 160R on. 07. 07. 18 at shymas honda(delear code KL010001) cherthala/Alappuzha/Kerala.. Fram no. ME4KC23LFJ8001095 with ready cash.
during the delivery time they simply take signs before delivery the items and bills.
They give an unmatched helmet without considering my head size.. and type which i want....
the manager not yet give any consideration..

During first service..I talk about Headlight is very poor....they simply give answer that.."we are not responsible..Nothing we can do""

Sir realy i fedup their response....
Yours faithfylly

Manoj.P

I purchased Honda Unicorn 160 date on 02/07/2018 and from the very first day the bike is having problem, i guess there is a fork issue the bike is not able to balance and it pulls to right hand side. i went to the showroom 4 times from where i purchased the bike (Honda 21 sakinaka andheri (east)) and even to the honda service centre 4 times but no one is ready to help or solve the issue. the bike is just 1 month old. Request you look into this matter and solve the issue.

Sir
I m using honda amaze UP78QEV7467 and i m very tired with rr beam noise. complain two times in the workshop but there is no response about this problem they are hold my vehicle fix beam by rubber tube and beam makes noise after some day in my vehicle is in standered warranty but they say honda refused to do change my beam in warranty plz tell me that we are not pay vehicle price or honda is not able to stisfied the customer if u cant resolve my mistake plz give me in writing Then i am going in customer foram for that
Thanks

I want to booking new honda amaze 2018 in july and take a delivery of car in october...i heard that from 1st august honda increse car price..than which price i have pay old or new?

According to your website, Honda WRV diesel claims that it gives the mileage of 25.5 Km/L. However, its been 6 months for my purchase of WRV Diesel and it is constantly giving a mileage of approximate 12-13 Km/L which is not at all satisfactory. Therefore, I believe Honda is giving a wrong information to all of its customers which is extremely bad for your image. Also, I possess a few cars from Honda and have never encountered any such problem before.
I have also complained the same to Honda's service centre quite a number of times and after testing the car they replied that my car can attain a maximum of 16 Km/L that too when the speed is uniform at 60 Km per hour on 6th gear which is an impractical thing living in a city like Delhi. I think you should be aware of the fact of that this is hampering your image as well.
Either send me a good driver free of cost who can give the mileage that Honda claims or refund my money or replace my car.
Being a loyal customer of Honda, I expect a positive response from the company as soon as possible.

I have booked New Honda amaze emt Diesel at avantika Honda Ratlam on 21/05/2018
Salesperson committed to deliver car till 6 June 2018, when I contacted on 2 June he told me that 20 days more delayed.
And now on 15 June he is saying that the delivery of car is uncertain till 6 to 12 month and take your booked amount back

In this duration I have spent 5000 rupees in arranging money and financer, and all my friends and relatives ask me again and again about car, who is responsible for this.

And way of talking of staff was very irresponsible even they do not feel sorry for their deeds
Finally I am very disappointed and going for Tata tigor

Sir,
Purchased my Honda Brio from Khivraj Motors, Chennai on thirteenth March this year. Despite calls to the salesman, I have still not received the Registration document
( RC ), and still rely on the temporary Gate pass.
This delay is unacceptable and no support from this dealer or explanation.

Full money paid and car delivered but no permanent docs still
Please appraise me and settle this matter
Sincerely
Dr S Kumar

Hi,
I purchased Honda WRV From Vaishali Honda Patna on 15th march. I have my car insurance with Honda assure.
My car get damaged by an accident and I contacted the workshop.
Person over there informed me that parts are not available and It will take 15 days to fix my problem.
They given me an option that they will order for my car parts and they will inform me once parts arrive although they never called me.
In 20 days I called atleast 5 times and finally I was informed that parts has arrived.
4 days back when I reached there to deposit my car they asked me to come next day as the concerned person is not available in workshop(although I have taken prior appointment).
After lot of argument and persuation they took the car.
After 4 days when I called up today in the workshop they informed that insurance survey have not been made.

Do you people think this is the service your customers are looking for.
Kindly look in the matter and do the needful ASAP.

Thanks
An aggreived Customer

Some person from Honda India regards feedback he mumbles something I asked to repeat it se said your call May be recorded I ask will be or may be ?? Then he puts phone down on me ??
Why do you bother phoning customer when you have no attention to get feedback doing scamming calls to say you rang me tipica India !!!
I had poor service from Honda dealership now from Honda Cars India
After you got customer money Honda don’t give shit about customer that is t how do you treat your customer??

Hi,
Car Reg No AP07S9459, Honda City, I would like to share my through disappointment with Metro Honda Bowenpally, the worst service I ever experienced. Let me come to the point. Since Last 2 services I ve had problems with my car and you keep giving the same excuse that you do not have spare parts and return the car only with general service which I can get it done anywhere. I give my car specific to Honda so that everything can happen in one go. Wheel mounting issue pending since 2 services. Vibrations Pending Since two services. Ignition problems pending since 2 services. Also your service manages to be trained properly how to deal with customer. I keep paying unnecessary general check up charges and take my car because there is no spare parts. Please refund this general check charge any mechanic can do that I tell the issues. I dont need to go to Honda for the same and come back only with issues and no solutions Will post the same online too since I am very disappointed.

March 15th 2018
We have a honda brio which we had purchased around 2013. Car is out of warranty wrt onroad assistance which we are aware. When my car broke down on a busy bellandur road due to battery issue , i contacted 1800 number to get help.While i was ready to pay for the services the callcenter was hell bent to collect the charges first instead of helping a Honda customer stranded on a busy street. I expected a better service or atleast some understanding of the situation by the Honda callcenter individual. I even said that i can pay once the car starts or to the service center directly. Instead She was adamant that this is the process and it is how the whole thing works. I was left bemused and dissatisfied. But thanks to the Dakshin Honda people who helped me to do a jump start. Infact i was going to Dakshin honda to give the car for service. Overall i was unhappy with the callcenter support.
Desirable resolution: Would have been great if they could have helped me first and ask me to pay to the service center or pay online later. Instead asking a already aggrieved customer to pay immediately left a bad taste.

Regards,
Shailesh Mayya and Chhavi Goyal

Dear Sir,

I have given my car for the service to M/s ASPEN HONDA- Baroda on 10/02/2018 but charged heavily
Rs.1982.00 without any major repairing or works. Please see why it has been charged when there is
no major repair or service. My car no. is DL 2C AT 0715.Invoice no.SR08817-11819

Regards,
PS Shukla
xxxxx8055,

Hello HONDA.

Its not been complete two months having a new WRV, and its been above our neck now to bear SHUBH HONDA, i cant say about other HONDA showroom.

-->> We have not received 'xyz' accessories committed at the time of purchasing. They are not denying but just today-tomorrow.
-->> Given vehicle for 1st servicing on 5th of Feb '18, Noon. Received back on 8th of FEB, noon. It took for days,which was committed for 3 & half hours.
-->> 2nd Key, received is damaged when received. Updated. No action taken yet.

## Still we are not clear, whether i can get those accessories from outside or HONDA gonna fulfill their commitment.

I m surprised to see this ignorance in this era where Service & Client Satisfaction is the Most focused segment in every industry.