ICICI Bank Credit Card Customer Care No.

Updated on Friday, 8 November 2024 - 5:43pm
Organization: 
Toll free Number(s): 
  • 1800 1080 (For Customer Support, 7am-9pm)
  • 1800 1020 123 (For Amazon Pay Credit Card)
  • 1800 1020 1239 (For ICICI Bank Credit Card Number)
  • 1800 103 8181 (For Wealth / Private Banking)
All India Number(s): 
  • 022-3366 7777 (Alternate No. For Credit Cards)
  • 1860 120 6699 (For Corporate / Business/ Retail Institutional Banking)
  • 1860 120 7777 (For Personal Banking)
  • 86400 86400 (Whatsapp Support)
Website: 
Official Website

IVRS Menu : 1800 1080

Firstly, select your preferred language :

  • Press 0 : To Block Your Card , Account, UPI ID, Activate Your Card Or
    To Report Any Anauthorised Transactions or Suspecious Transaction
    • Press 1: To Block Your Card , Account, UPI ID
    • Press 2: Activate Your Card
    • Press 3: To Report Any Anauthorised Transactions or Suspecious Transaction

Emails

  • customer [dot] care [at] icicibank [dot] com (Customer Support)
  • antiphishing [at] icicibank [dot] com (To Report A Suspicious Mail)

Install App

Important Links

SMS Service

  • SMS <Message Format> to 9215676766 / 5676766
Sr No. Service Name Message Format
1 Balance Enquiry IBALCC(space)Last 6 digits of Credit Card
2 Reward Points IRPCC(space)Last 6 digits of Credit Card
3 Last Payment ILPCC(space)Last 6 digits of Credit Card
4 Payment Due Date IPDDCC(space)Last 6 digits of Credit Card
Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID Please provide one character space between the keyword and parameter(s)

Block Credit Card

  • In case you have not done the transaction, please call on 18002662 or
    SMS BLOCK space Amount to 9215676766 from your registered mobile number and if you are outside India, call on 040-71403333.
  • In case you require any further information, you may call Customer Care or write to at customer [dot] care [at] icicibank [dot] com

For Increase credit limit

  • SMS CRLIM <last 4 digits of card> to <5676766>

Internet Banking

  • Log in to Internet Banking
  • Click on 'My Accounts'
  • Select and click on 'Credit Card'
  • Go to 'Manage Credit Limit'. Click on 'Go'
  • 'Existing Credit Limit' and 'Maximum Credit Limit' option will be available. Enter the 'Desired Credit Limit'.
  • You will receive an OTP on your registered mobile number, to authorise the transaction. Enter the OTP and click on 'Submit'.
  • You will receive confirmation message of credit limit increase in seconds and enhanced limit can be used instantly for making your next purchases.

Customer Care

  • Kindly call ICICI Bank Customer Care on , and the Customer Care Executive will assist you with credit limit increase (if eligible).

Grievance Redressal

  • Level 1 : If customer submitted complaint for the first time, please send an Email
  • Level 2 : If customer is not satisfied with the resolution provided at Level 1, you can fill the Complaint Form and send it to Head – Phone Banking.
    Customer can also asked Questions/Query to the Head – Phone Banking.
  • Level 3 : If customer is not satisfied with the resolution provided at Level 2, they can write further to Nodal Officer,
    ICICI Bank Limited,
    ICICI Phone Banking Center,
    ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12,
    Nanakramguda, Serilingampally, Hyderabad – 500032, India.
  • Level 4: If all the above level are not provide resolution to the customer , they can directly lodge the complaint to
    Centralised Receipt and Processing Centre (CRPC)
    Reserve Bank of India Central Vista,
    Sector 17 Chandigarh – 160017
    Toll Free Number : 14448 (9:30 am to 5:15 pm)
    Online Portal to file complaint - Complaint Management System (CMS)

In all your communications, please indicate your complete Credit Card number.

Offices Address

Sr No. Office Name Contact No. Address
1 ICICI Phone Banking Center - ICICI Bank Tower, 7th floor,
Survey No: 115/27, Plot no. 12,
Nanakramguda, Serilingampally,
Hyderabad – 500032
2 Registered Office 0265-6722286 / 022-33667777 ICICI Bank Tower,
Near Chakli Circle, Old Padra Road,
Vadodara 390007, Gujarat, India.
Ph No.-
3 Corporate Office Tel : 022-33667777
Fax : 022-26531122		 ICICI Bank Towers,
Bandra-Kurla Complex,
Mumbai 400 051.

Social Sites

Parent Article: 
ICICI Bank Customer Care No. 1800 1080

Comments

My credit card payment

Submitted by Vijay Palye (not verified) on Tue, 06/02/2024 - 10:02am.

Respected Sir/Madam,

As per New Statement received me from your end My credit card payment already done by UPI. But till now the calls are coming from your end. Please confirm it, my payment is done or not and contact me on my e-mail id vijay [dot] palye [at] rediffmail [dot] com

Credit Card Payment Issues

Submitted by Swetha M (not verified) on Sat, 18/06/2022 - 10:52am.

Hello My name is Swetha
My credit card number ××××××××××××9009
I have applied for the personal and it got rejected for the over due of 200 under my credit card which i am not at all using since 1 year the .32 paise also I am paying and in the i mobile app it is showing zero outstanding but when I checked with the loan people they are telling you have over due in your account . When am trying to reach the customer care number I am not able to contact them as well .

credit card limit not increased

Submitted by Anonymous (not verified) on Wed, 30/09/2020 - 11:22pm.

Actually I was told that the credit limit will be 1 lakh at the beginning when i agreed to receive the card.After that i raised as query that my credit limit is set to 38000 only.After some discussion i was assured that the limit will be definitely increased in 6 months.That too not done. After that in one more discussion I was again assured with guarented that it will be increased definitely in next month.It was the time in April 2020.Now September also ended still it is not increased even though there a a lot of transactions for both the years.HIGHLY DISAPPOINTED :(.

credit card renewal not recvd

Submitted by A Rambabu (not verified) on Tue, 30/06/2020 - 5:00pm.

sir,i received message from blue dart courier for new creditcard onmay 17th.But not received till date.what happened.plz send new card as possible early.

Deposi of entire Loan amount

Submitted by Sanchita Banerjee (not verified) on Fri, 03/04/2020 - 1:56am.

Sir,
I have submitted a request to customer care for deposit the entire loan amount in one time measure . My request No SR670857547 dated 03/03/2020. But till date I hv not received anything. Kindly convey the details to my mail./any communication.

EMI Convertion without my Permission

Submitted by AS.Shanthi (not verified) on Wed, 19/02/2020 - 11:14am.

Dear Sir,
I have Purchase from Vanavil Super Market as On 8th February Rs.10028/=
The above amount as on 14th February, Converted to EMI as per message recd my Mobile
my question is without my permission why did converted EMI? please rectify the same.

regards
AS.Shanthi

Complaint regarding Dispute Transaction

Submitted by Anirban Ghosh (not verified) on Mon, 03/02/2020 - 2:17pm.

Hi Team,

I have discussed with INDIGO team again regarding dispute of amount deduction from credit card, which is 11565/-. During discussion I have received information from INDIGO finance team (Mr. Bhargav part of the Finance), the transaction did not happened and my ticket has been cancelled. Which I have checked in the INDIGO site with my PNR detail #SB56GI. In this case INDIGO confirmed they have not received the amount from ICICI.

Please re-verify with INDIGO team with PNR#SB56GI and refund the amount as early as possible.

Below the Transaction details,

Date of Transaction: 04/Nov/2018 21:38PM

Payment To : INDIGO AIRWAYS GURGAON IN

Amount: 11,565.00

Regards

Anirban Ghosh

Auto Debit

Submitted by vina (not verified) on Tue, 28/01/2020 - 3:41pm.

Dear Sir,

I didn't give auto debit for Credit card payment but some how happened auto debit. Please cancel the auto debit option and Today my credit card payment last date but they have charged auto debit Rs.1500/- and GST.This is very bad I didn't knew that auto debit option. Please reverse the auto debit amount. I will pay Credit card payment.

Kindly do the needful.

Thank You,
Vina

credit card protection money

Submitted by ravi sharma (not verified) on Thu, 09/01/2020 - 7:18pm.

while purchasing the credit card, i was told that my credit card will be free of cost for the life time. but now they are putting credit card protection money, late charges and others. even though i tried calling customer care many times but there was no response from their side. the call always come on waiting.

My name is Mahesh M from

Submitted by Mahesh M (not verified) on Fri, 20/12/2019 - 11:59am.

My name is Mahesh M from Bangalore my ICICI Credit Card No. XXXX XXXX XXXX 0009

I have using HDFC & SBI Credit Card, HDFC card limit Rs.109,000/- and SBI Rs.84,000/- some months back I have received call from bank bazar they will conveyance me your credit score is good you are eligible for ICICI card for pre of cost means no additional charges no yearly maintenance charges so I am agreed to processed the your card, and I have received the call from your bank and they will told me same benefits that’s way I am applying your card, but once received your card after one month I have received the statement that is showing Rs.500/- + tax and some of Rs.1200/- for insurance charges, immediately I have sent a mail to customer care and I call to your executive I request to cancel your card. but still I am received the email statement.

Please kindly cancel my credit card and I am not pay anything, because I am not using your card.

Once again I request you to cancel or block my credit card.

Thanks
Mahesh M

Adding extra cost of protection card

Submitted by Ujwala Sawant (not verified) on Thu, 14/11/2019 - 10:26am.

Hi,

ICICI offered me a credit card of Icici bank and then just forced to have the card protection why??? Why do i want that..In call they had confirmed me i can choose to not to have that.. One day I received that protection card.. Why.. You told me that i can choose not to have it.. My card doesn't have balance then for what do i protect..

Now from no where.. I have not used the credit card i have receiving the msg from bank you payment is due for 2890...

Are you guys fooling around people..
Solve this in high priority

Or else I need to file this in consumer court for fooling around customer.. And forcing them to buy card protection.. Even though they not needed it..

I tried contacting customers care.. Couldn't get through it

Also I have call recording for all communication happened with your agent..

same problem

Submitted by Mahesh M (not verified) on Fri, 20/12/2019 - 11:51am.

Yes sir i am also facing same problem, some months back i have received the call from ICICI customer care and proving card they will told me no processing charges, no additional charges and no yearly maintenance charges. but after received the card i have received the email statement that is showing 500 + tax and protect charges of Rs.1200 + tax immediately i have inform to customer executive but still i am received the email statement Rs.4000 +

not only ICICI one more Bank SBI Tata star Titanium card also same problems,

i think all banks cheating to innocent peoples

Credit card not received

Submitted by Anonymous (not verified) on Mon, 11/11/2019 - 2:05pm.

I am Arun baby, I have applied for the ICICI bank credit card 1 month ago, i didn't received credit card yet. please do the needful and revert back.

Non receipt of monthly statement of account

Submitted by MANORANJAN SWAIN (not verified) on Wed, 30/10/2019 - 8:10pm.

Dear team,
Plz send the monthly statement on my registered mail ID. also mentioned details.
Plz correct & update the mail id in your system.

Need Support in Accessing imobile

Submitted by SIVAKUMAR (not verified) on Wed, 30/10/2019 - 11:22am.

Unable to activate imobile in my mobile phone please do help us in this regards on urgent basis. Unable to contact customer care also.

Activation of credit card

Submitted by Gajanand (not verified) on Wed, 09/10/2019 - 8:59pm.

Hi Sir/mam
My credit card is blocked and i'm not able to connect customer care also please help me

Credit card not received yet but bill does.

Submitted by Akash Talekar (not verified) on Wed, 28/08/2019 - 12:31pm.

Dear Cncern,

I am Akash Talekar, I have applied for the ICICI bank credit card 4 month ago, i didn't received credit card yet but im receiving Credit card bill every month. please do the needful and revert back on my mail id.

About Credit card

Submitted by Manikantan eswaran (not verified) on Tue, 23/04/2019 - 11:18pm.

Still I have not credit card it's over 2months finish, ur executive name is Muthu he told that ur credit card is we will dispatch, but still no he take from me money Rs.1000, he is froud ur ICICI bank also frud... Pollachi branch Tamilnadu..

Failed to generate Credit Card Pin

Submitted by Bijaya Laxmi Palai (not verified) on Thu, 21/03/2019 - 2:28pm.

Sorry to inform you that visited your branch more than 10 times for generation of PIN of credit card but failed to generate pin,when ever contacting your customer care it is saying wrong credit card number
I think it would better to close account and surrender your two credit cards

NOT GENERATE CREDIT CARD PIN

Submitted by SANJIB DAS (not verified) on Tue, 10/12/2019 - 11:41am.

I received new credit card after expiry of my old card but not received any PIN letter.
so i request you please send credit card pin in my postal address as early

pin nmbar di

Submitted by Budharam (not verified) on Tue, 14/07/2020 - 9:46am.

pin nmbar di

Non recipt of card

Submitted by Rajesh Khanna (not verified) on Mon, 08/10/2018 - 1:01pm.

Hi

I have not received the card but i am receiving the bill. Kindly stop

coral credit card

Submitted by Vijay bennur (not verified) on Tue, 02/10/2018 - 3:11am.

Dear Sir/Madam
I am using ICICI credit card for more than decade. Presently i am having ICICI bank Coral card ending with xxxx xxxx xxxx 7016. This was issued to me in Jan 2015. The card # are not visible clearly can you replace this card with out any further cost to me?
Thanking you

V H Bennur

forgot credit card pin

Submitted by atul chaudhary (not verified) on Thu, 16/08/2018 - 12:15pm.

i have forgot my icici credit card pin number kindly suggest what to do

Credit card not received

Submitted by Sarang Pawade (not verified) on Tue, 14/08/2018 - 3:24pm.

hello,

I have not received my credit card which i had applied 3 months back, blue dart has once contacted me but later they have not contacted nor send me any details. how could the card has been returned without confirmation with me on a call.

Regards,
Sarang
XXXXX8801

Credit card Application

Submitted by vikrant kulkarni (not verified) on Sat, 04/08/2018 - 2:18pm.

i have call many times regarding my application but still no reply from your side.
W110130406780 is my Application number - Both Verification's are done but it was rejected for Adhar Doc was Not Clear. i m ready to resubmit it but no reaply from ur side from last 30 days.
please do the needful urgently

Withheld due to security reasons

Submitted by Zaheda Begum (not verified) on Sun, 22/07/2018 - 3:00pm.

Hello, I am unable to do transaction using my credit card as it is showing your transaction is withheld with your banker for security reasons. Please try to resolve this problem soon

Credit card bill EMI conversion

Submitted by Dileep (not verified) on Wed, 13/06/2018 - 10:31am.

Hi Team,
Is there any available to convert credit card amount to convert EMI because I tried in netbanking but it was showing not have eligible to convert EMI

My credit card is block

Submitted by Mayuri kumari (not verified) on Sun, 10/06/2018 - 2:38pm.

Suddenly my credit card is blocked and not able to reached customer care.

CREDIT CARD HAS BEEN BLOCKED PLS

Submitted by RAVIKUMAR BAROT (not verified) on Tue, 09/10/2018 - 5:44pm.

PLS UNBLOCK MY CREDIT CARD....

Activation of credit card

Submitted by k.sathianarayanan (not verified) on Tue, 19/06/2018 - 12:45pm.

Dear Sir,

My credit card was blocked please activate the credit card as early as possible and inform us for the activation. Urgently need. Please do at the earliest

Regards
k.sathianarayanan

my credit card block so kindly reopen my credit card

Submitted by gangaraju u (not verified) on Mon, 24/09/2018 - 11:31am.

REG: my credit block so kindly re open my credit card pin

Pin not received

Submitted by Sreenidhi S K (not verified) on Mon, 04/06/2018 - 5:32pm.

I have a ICICI card for several years and I am quite happy with the services rendered so far. I have received a new renewed card. But the old pin does not work. I do not have the new pin. Hence I am forced to use other cards. Can you please help me a new pin at the earliest.

Regarding updating of monthly transactions properly

Submitted by Shanmukha Rao (not verified) on Mon, 04/06/2018 - 8:30am.

Dear sir I suri shanmukharao had an account and credit card of your bank. The problem is that you are not updating daily transactions properly. So that I can not use it properly. I don't want to mention my card and account details here for security purposes. please go through it. And solve my problem as early as possible. Thanks

Complaint regarding not issuing Credit Card.

Submitted by MAHIPAL (not verified) on Mon, 21/05/2018 - 4:46pm.

I have sent complaint many times regarding not issuing credit card to me even after given all concerned documents and also send an SMS as per advice of customer care executive in the manner CCAPP E110040406936 to 5676766 on 14/5/18 and having service request no.SR544063450 but till now there is not any solution of my problem and even not issued any credit card to me.
Please solve the matter as earliest.
From-MAHIPAL
Mb.8790992xxx

Complaint regarding not issuing Credit Card.

Submitted by MAHIPAL (not verified) on Mon, 21/05/2018 - 4:38pm.

I have applied for credit card having application no.- E110040406936 and also send SMS like CCAPP E110040406936 on 14/5/18 and got a service request no.- SR544063450 but till now my credit card has not issued. Please mention clear reason behind it and solve my problem as soon as possible.
From-MAHIPAL
Mb.8790992xxx

Regarding Calls from Agency

Submitted by Mitul Rami (not verified) on Mon, 09/04/2018 - 4:20pm.

Dear Concern,

Here I am sending this request for the payment of my ICICI credit card.
As i have already word with customer service executive for the request of block the calls from the agency, As per talk with executive I was jobless for since last 6th months and due to that reason unable to make payment of card properly, I have already got job and it will take some time to release my first salary of 2 months and already talked with agency and executive will pay the amount once i will get my salary, But i have getting too many calls from the agency and they were talked manners less and just forcing me to pay the amount as they wish, I have already told them about payment amount and all but they just denied the things and forcing me to make payment as per their need, this is my request kindly block all this calls from agency i will do the payment of Rs.15000 in this week.

Mitul Rami