IndiaFirst Life Insurance Customer Care No. 1800 209 8700

Email

• customer [dot] first [at] indiafirstlife [dot] com (For Service Requests)

Important Links

• Customer Service
• Branch Locator
• For Unclaimed Amount
• For NRI Customers
• Feedback Form

SMS Service

• Send SMS Type: Fund <Policy Number> to 9244492444 from your registered mobile number.

For Claim Process

• If you have any query related to claim process then you can via filling this Claim Request Form or contact Customer Support Center at the following details
  Contact No.: 18002098700
  Email: claims [dot] support [at] indiafirstlife [dot] com
  Address: IndiaFirst Life Insurance Company Ltd.,
  12th and 13th Floor, North [C] wing,
  Tower 4, Nesco IT Park, Nesco Center, Western Express
  Highway, Goregaon (East),
  Mumbai - 400063 or you can also visit your Nearest Branch
• You can contact to the Nodal Officer/ District Claims Service Head at or District Claims Service Head at the details given below:
  

  Sr No.	Designation	Contact Details
  1	Nodal Officer	022-68570676
  2	District Claims Service Head	8080534767 Email: anshuman [dot] chatterjee [at] indiafirstlife [dot] com

• For More Information Related To Claim Process

Grievance Redressal

Level 1:

• If you have any query/ complaint then firstly you have to contact to the customer support center at the details given below:
  Contact No.: 18002098700
  Email: customer [dot] first [at] indiafirstlife [dot] com
  Address: Customer Care Center
  12th and 13th Floor, North [C] Wing,
  Tower 4, Nesco IT Park, Nesco
  Center, Western Express Highway,
  Goregaon (East), Mumbai - 400063
  
• You you also can visit your Nearest Branch

Level 2 :

• If your query is not resolved within 3 days then you can contact to the girevance redressal offier via emailing at grievance [dot] redressal [at] indiafirstlife [dot] com.
• You can also contact to the grievance officers of your nearest branch
  

  Sr No.	Location	Contact Number	Email	Branch Address
  1	Bhubaneshwar	033-66348707	Anshuman [dot] Chatterjee [at] indiafirstlife [dot] com	BMC Bhawani Commercial Enclave, Block no.-2, 5th floor, Unit no.-4Aand B, Sahid Nagar, Bhubaneswar -751 007
  2	Guwahati	033-66348707	Anshuman [dot] Chatterjee [at] indiafirstlife [dot] com	Royal Centre, Office No 305, G S Road, Bora Service, Guwahati 781007, Assam
  3	Kolkata	033-66348707	Anshuman [dot] Chatterjee [at] indiafirstlife [dot] com	3rd Floor, Satyam Tower, Kaikhali, VIP Road, Next to B.P. Poddar Institute of Management and Technology, Kolkata - 700052
  4	Patna	033-66348707	Anshuman [dot] Chatterjee [at] indiafirstlife [dot] com	Office no 5and 6, 2nd floor, Orchid mall, Boring road, Opp AN college, Patna 800 013
  5	Mumbai	022-68570684	Pankak [dot] pareek [at] indiafirstlife [dot] com	408, 4th Floor, Sai Infotech, Patel Chawk, Near Metro Station, R. B. Mehta Marg, Ghatkopar (E), Mumbai-400075
  6	Pune	022-68570684	Pankak [dot] pareek [at] indiafirstlife [dot] com	2nd Floor, Gulmohar Plaza, Above ICICI Bank, I.T.I. Road, Aundh, Pune-411007
  7	Chandigarh	011-69298700	Preeti [dot] chaudhary [at] indiafirstlife [dot] com	Office no. 3, 2nd floor, Berkeley's Square, Plot no. 24, Industrial area Phase 1, Chandigarh- 160 002
  8	Delhi	011-69298700	Preeti [dot] chaudhary [at] indiafirstlife [dot] com	Shop No-206-213, 2nd Floor Narain Manzil, Barakhamba road, Connaught Place, New Delhi 110 001
  9	Ludhiana	011-69298700	Preeti [dot] chaudhary [at] indiafirstlife [dot] com	SCO- 123 5th Floor, Feroze gandhi Market, Ludhiana, Punjab - 141001
  10	Bangalore	080- 68280100	Rekha [dot] Jawalkar [at] indiafirstlife [dot] com	27/7, "Professional Court ,15th cross, Jayanagar 3rd Block, Above HDFC Bank, Bangalore- 560011
  11	Rajahmundry	080- 68280100	Rekha [dot] Jawalkar [at] indiafirstlife [dot] com	2nd Floor, Yasodhan, Danavaipeta, Rajahmundry - 533 103 Andhra Pradesh
  12	Vijayawada	080- 68280100	Rekha [dot] Jawalkar [at] indiafirstlife [dot] com	D No:40-1-60, 3rd Floor, Chand Imperia, Opp. Eenadu Office, Near Benz Circle, M.G. Road, Vijayawada – 520010 Andhra Pradesh
  13	Visakhapatnam	080- 68280100	Rekha [dot] Jawalkar [at] indiafirstlife [dot] com	D.No: 47-10-15(2), GF-3, Ground Floor, AG Avenue Building, Shop No-3, 2nd Lane, Dwarakanagar, Visakhapatnam- 530016 Andhra Pradesh
  For More Details

Level 4 :

• If you are still not satisfied with level 1 or level 2 then you can contact to the following
  Contact No.: 18004254732
  Email: complaints [at] irda [dot] gov [dot] in
  Address:Consumer Affairs Department Insurance
  Regulatory and Development Authority of India,
  Sy. No. 115/1, Financial District, Nanakramguda
  Gachibowli, Hyderabad- 500032, Telangana
  Fax No.: 040-66789768
  
• You can also lodge your complaint online through IRDAI Portal Or Council for Insurance Ombudsman (CIO) Portal.

Download Forms

Address

IndiaFirst Life Insurance
Company Limited 12th and
13th Floor, North [C] wing,
Tower 4, Nesco IT Park,
Nesco Center, Western Express
Highway, Goregaon (East),
Mumbai-400063

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