IndiaFirst Life Insurance Customer Care No. 1800 209 8700

Updated on Thursday, 21 April 2022 - 5:43pm
Organization: 
Toll free Number(s): 
  • 1800 209 8700 (For Customer Service, Mon-Sat, 9am-7pm)
All India Number(s): 
  • 88288 40199 (For Online Purchases, Mon-Sat, 9am-7pm)
  • 022-6274 9898 (For Call/WhatsApp Support)
  • +91-22-62749898 (For Callers outside India only)
Website: 
Official Website

IVRS Menu

1800 209 8700
Please select your Preferred Language : English, Hindi, Telugu
  • Press 1 : To know more about your Policy.
  • Press 2 : To Enquire or Purchase a new Product.
  • Press 3 : To know more about khata Account.
  • Press 4 : To Register a Claim.
  • Press 5 : To change your Preferred Language.

SMS Service

Send SMS to : 92444 92444 from your registered mobile number.
To Track Fund Value, Policy information.
  • FUND [Mention Policy No]
  • POLICY [Mention Policy No]

Emails

  • customer [dot] first [at] indiafirstlife [dot] com (For Service Requests)
  • claims [dot] support [at] indiafirstlife [dot] com (For Claims)

Important Links

Grievance Redressal Mechanism

Level 1 : Contact Us

  • Go to QRC (Queries, Requests&Complaints) section in website
    and raise the Request/Complaint.
  • Send email to customer [dot] first [at] indiafirstlife [dot] com, call on 18002098700
    or walk in to any of our IndiaFirst Life branch and submit your grievances.
  • You can also mail/courier at the address or contact grievance redressal
    officers in your city mentioned in the table below.

Level 2 : Take Your Grievance Further

  • A written communication starting reasons of either redressing/rejecting the
    grievance will be sent to you within 15 days from the date of receipt of the grievance.
  • In case of no revert from you, within 8 weeks from the date of your receipt
    of our response, the complaint will be treated as closed.
  • If you are not satisfied/not received any response within 15 days, then, you may
    approach Grievance Officer at any branch or write to our Grievance Redressal
    Officer at grievance [dot] redressal [at] indiafirstlife [dot] com.
  • An Acknowledgement to all the grievances will be sent within 3 days of the receipt.

Level 3 : Approach IRDAI Grievance Cell

  • If you are not satisfied/not received a response within 15 days, you may approach the
    Grievance Cell of IRDAI :
    Phone : 18004254732
    Email : complaints [at] irda [dot] gov [dot] in
    Address : Consumer Affairs Department
    Insurance Regulatory and Development Authority
    of India, Sy. No. 115/1, Financial District,
    Nanakramguda Gachibowli,
    Hyderabad-500032, Telangana
    Fax : 040-66789768

Level 4 : Reach Out To Insurance Ombudsman

  • In case issue remains unresolved then approach the Insurance Ombudsman. The complaint
    should be written/signed by the Customer.

Grievance Officer Contact Detail

Location Name Contact
No.		 Email Address
Ahmedabad Swati
Agarwal 		079-26318700 Swati [dot] Agarwal [at] indiafirstlife [dot] com 206/207, Zodiac Plaza,
Near Nabard Flats, Opp.
Shambhu Coffee Bar, H L
Commerce College Road,
Ahmedabad-380009
Baroda Swati
Agarwal 		8291938349 Swati [dot] Agarwal [at] indiafirstlife [dot] com 302, K.P.Infinity,Opp
YES Bank,Natubhai Circle,
Race course main road,
Baroda-390007
Surat Swati
Agarwal 		0261-4058700 Swati [dot] Agarwal [at] indiafirstlife [dot] com 304,Titanium Square,
Adajan,PalHajira Road,
Surat-395009
Bangalore Rekha
Jawalkar		 080-68280100 Rekha [dot] Jawalkar [at] indiafirstlife [dot] com 27/7, "Professional Court,
15th cross, ,Jayanagar 3rd
Block, Above HDFC Bank,
Bangalore-560011
Chennai Rekha
Jawalkar		 044-61216200 Rekha [dot] Jawalkar [at] indiafirstlife [dot] com New No. 14, Old No. 83,
TSS Plaza, 1st Floor,Arcot
Road, Vadapalani,
Chennai-600026
Cochin Rekha
Jawalkar		 0484-6715000 Rekha [dot] Jawalkar [at] indiafirstlife [dot] com 1st floor, Palakat Building,
Vytilla Kundanoor Bypass
Road, Cochin, Kerala-682019
Delhi Preeti
Chaudhary 		011-39621201 Preeti [dot] Chaudhary [at] indiafirstlife [dot] com Third Floor- 303-306, Mohan
Dev Building, Near Vandana
Building Tolstoy Marg,
Connaught Place, New
Delhi-110001
Chandigarh Preeti
Chaudhary 		0172-5068701 Preeti [dot] Chaudhary [at] indiafirstlife [dot] com Office no. 3, 2nd floor, Berkeley's
Square, Plot no. 24, Industrial
Area Phase 1, Chandigarh,
160002
Ludhiana Preeti
Chaudhary 		0161-4636057 Preeti [dot] Chaudhary [at] indiafirstlife [dot] com Sco123, 5thFloor, FrontSide,
FerozeGandhi Market, Near
IDBI Bank, Ludhiana-141001
Hyderabad Lillian D'silva 033-61658700 lillian [dot] dsilva [at] indiafirstlife [dot] com 3rd Floor, Keerthi & Pride Towers,
Road No. 2, Banjara Hills,
Hyderabad-500034 Telangana
Visakhapatnam Rekha
Jawalkar		 0484-6715000 Jawalkar [at] indiafirstlife [dot] com D.No: 47-10-15(2),GF-3,Ground
Floor, AG Avenue Building, Shop
No3, 2nd Lane, Dwarakanagar,
Visakhapatnam-530016
Andhra Pradesh
Vijayawada Rekha
Jawalkar		 0484-6715000 Jawalkar [at] indiafirstlife [dot] com D No:40-1-60, 3rd Floor, Chand
Imperia, Opp. Eenadu Office, Near
Benz Circle, M.G. Road,
Vijayawada, 520010
Andhra Pradesh
Kolkata Lillian D'silva 033-61658700 lillian [dot] dsilva [at] indiafirstlife [dot] com 3rd Floor, Satyam Tower, Kaikhali,
VIP Road, Next to B.P. Poddar
Institute of Management and
Technology, Kolkata-700052
Bhubaneshwar Lillian D'silva 0674-2548672 lillian [dot] dsilva [at] indiafirstlife [dot] com Unit no. 4A&B, 5th floor Block
no.2, BMC Bhawani Commercial
Enclave, Sahid Nagar,
Bhubaneswar-751007
Patna Lillian D'silva 0612-2575211 lillian [dot] dsilva [at] indiafirstlife [dot] com Office no 5&6, 2nd floor, Orchid
mall, Boring road, Opp AN college,
Patna 800013
Guwahati Lillian D'silva 0361-2521455,
0361-2521456 		lillian [dot] dsilva [at] indiafirstlife [dot] com Royal Centre, Office No 305,G S
Road, Bora Service,
Guwahati 781007, Assam
Lucknow Vikash Gupta 0522-6668700 vikash [dot] gupta [at] indiafirstlife [dot] com IInd Floor Cyber Tower, Vibhuti
Khand, Gomti Nagar, Lucknow,
226010
Pune Shruti
Srivastava 		020 61658700 srivastava [dot] shruti [at] indiafirstlife [dot] com 2nd Floor, Gulmohar Plaza, Above
ICICI Bank, I.T.I. Road, Aundh,
Pune-411007
Mumbai Shruti
Srivastava 		022-66971235,
022-66971236,
022-66971237 		srivastava [dot] shruti [at] indiafirstlife [dot] com 408, 4th Floor, Sai Infotech, Patel
Chawk, Near Metro Station, R. B.
Mehta Marg, Ghatkopar ( E ),
Mumbai-400075
Jaipur Pankaj Pareek 0141-3072602 pankaj [dot] pareek [at] indiafirstlife [dot] com 301, 3rd Floor, Riddhi Tower
SB 57, Opp SMS Stadium,
Jaipur, Rajasthan, 302017
Indore Pankaj Pareek 0731-4051353 pankaj [dot] pareek [at] indiafirstlife [dot] com Princess Business Skyline, Office
No-206, Second Floor, Opposite
Orbit Mall, Vijay Nagar, Indore
(MP)-452010
Bhopal Pankaj Pareek 0755-4098700 pankaj [dot] pareek [at] indiafirstlife [dot] com Plot No-8, 3rd Floor Ranjeet
Tower,MP Nagar Zone-2,
Bhopal462011
Udaipur Pankaj Pareek 0294-2424089 pankaj [dot] pareek [at] indiafirstlife [dot] com Office No 203, Icon Tower,
2nd Floor, Madhuban, Udaipur,
Rajasthan-313001
Gorakhpur Vikash Gupta 0551-2205096 vikash [dot] gupta [at] indiafirstlife [dot] com Shop no 14&15, 3rd floor,
Cross Mall, Bank road, Golghar,
Gorakhpur-273001
Bareilly Vikash Gupta 0581-2510463 vikash [dot] gupta [at] indiafirstlife [dot] com Office no.2 [rear side], 2nd floor,
A 2 Square, 154 A, Civil lines,
Opp. D M Residence,
Bareilly-243001
Kanpur Vikash Gupta 0512-2398700 vikash [dot] gupta [at] indiafirstlife [dot] com 301, 3rd floor, Krishna Tower,
Civil lines, Kanpur-208001
Warangal Lillian D'silva 033-61658700 lillian [dot] dsilva [at] indiafirstlife [dot] com 7 & 8, 1st Floor, Kandakatla
Gateway, Kakatia University
Cross Road, Hanamkonda,
Warangal-506009 Telangana
Rajahmundry Rekha
Jawalkar		 0484-6715000 Jawalkar [at] indiafirstlife [dot] com 2nd Floor, Yasodhan,
Danavaipeta, Rajahmundry-
533103, Andhra Pradesh

Address

IndiaFirst Life Insurance
Company Limited 12th and
13th Floor, North [C] wing,
Tower 4, Nesco IT Park,
Nesco Center, Western Express
Highway, Goregaon (East),
Mumbai-400063

Social Sites

Comments

Policy documents not received more than 45 days

Submitted by Asha (not verified) on Thu, 08/10/2020 - 2:42pm.

Dear Sir,

I have paid for India first insurance 5 year plan policy in August 2020. Till today i have not received my policy documents.

Finally I have received a call from someone India that he received a policy documents which is not related to his wife (same name as mine) the place also difference. I have directed the postman and given the right address as India first has mentioned the wrong postal address on the documents.

After several follow up till today i have not received my policy document.

I would request you to kindly assist me in this regards.

I am very upset with the poor service rendered by India First.

Appreciate your immediate response.

Regards
Asha

Old policy enquiry

Submitted by Narendra Khairnar (not verified) on Thu, 10/09/2020 - 3:03pm.

Kya app purani policy ki konsi bhi company ki policy ki file karte ho kya

Wrongly sending mail to my mail id

Submitted by S.Veerabadrasamy (not verified) on Mon, 07/09/2020 - 9:00pm.

I am S.Veerabadrasamy from puducherry and i am getting mail from your company for the name veerabadrasamy mahadeve. Check your customer data and send the mail to the respective person. In future please avoid sending mail to my mail.id

With regards,
Veerabadrasamy.

non-receipt of unused premium of housing loan

Submitted by Anil Kumar Jain (not verified) on Tue, 18/08/2020 - 1:18pm.

R/sir,I have taken a home loan in Feb.2017 an amount Rs. 26 Lakhs and Insured with your company with Rs.81750/-. On 04/05/2019 I deposited the same loan to the bank nearly amount Rs. 23.38 Lakhs and gave a letter to Branch Manager BOB Pancheel Branch Ajmer and a copy to your company to pay unused premium of housing loan. Inspite of contineous chasing, frequent calls once again I gave a letter to deposit the unused housing premium. But after a gap of more than 15 months nothing has been heard so far. The same matter I also give to customer care sell of your company but still I have not received any refund amount from your company.
Please do needful urgently.
MY gcli Number 5617269 : Case Number:5674564

Please contact me

Submitted by Ramesh Sonker (not verified) on Tue, 13/08/2019 - 11:12am.

Please you cntact me emadiatly

Death claim

Submitted by Jeetem narayan (not verified) on Sat, 29/06/2019 - 12:06pm.

Dear sir my wife death claim No Is CN2019022100091 from your side rejected for age proof can I correction from thasildar then after summit the document as you wish please do it need fully as soon as possible