MTNL Delhi Customer Care No. 1800 11 3435

Updated on Monday, 9 December 2024 - 4:39pm
Organization: 
Toll free Number(s): 
  • 1500 (For Landline/Broadband Services)
  • 1503 (For Mobile)
  • 1909 (For Complaint)
  • 1800 11 3435 (For Customer Support)
  • 1800 11 1503 (For General Query)
All India Number(s): 
  • 98685 52121 (For SMS Services)
  • 98681 12345 (For Contact Support)
  • 011-2335 6666 (For Grievance/ Complaint)
  • 011-2335 7777 (For Alternate Grievance/ Complaint)
Website: 
Official Website

IVRS Menu : 1800 11 3435

  • Press 1: For landline broadband.
  • Press 2: For mobile services.
  • Press 3: For tollfree connection.

Emails

  • mtnl [dot] tollfree [at] gmail [dot] com (For Contact Support)
  • helpdesk [dot] delhi [at] bol [dot] net [dot] in (For Broadband/ Basic Services)
  • feedback [dot] delhi [at] bol [dot] net [dot] in (For Feedback)

Important Links

Helpline Services

Sr No. Service Name Helpline Number
1 Police 100
2 Fire 101
3 Ambulance 102
4 M/s Govt. of NCT of Delhi (Deptt. of IT) 1031
5 Centralised Accident and Trauma Services (CATS) 1099
6 M/s Govt. of NCT of Delhi for Chief Minister (Women Helpline) 181
7 Eye Donation 1919
8 Child Helpline 1098
9 Women in Distress (Delhi Police) 1091
10 ORBO C.N. Centre, AIIMS (for donation of organs) 1060
11 Ambulance Service of M/s Apollo Hospital 1066
12 Control Room of Central Relief Commissioner (in the event of Natural Disaster) 1070
13 Students' Helpline of Delhi Police 1291
14 Helpline for women of M/s All India Women's Conference 10920
15 Time 174
16 Hindi Vishesh 177
17 VIP Complaints 178
18 Central Control Room of MCD 1266
19 Helpline of M/s Escorts Heart Institute 105010
20 Air India Express Service 1412
21 Police Helpline 1944
22 Automatic Change Number Announcement (In Hindi) 1951
23 Automatic Change Number Announcement (In English) 1952
24 Election Commission of India 1950
25 Advice/Information on HIV/AIDS 1097
26 NIB Helpdesk for Internet Services 1957
27 Bharat Gas Helpline Service 1712
28 Disability Helpline of M/o Social Justice and Empowerment 155206
29 IVRS/Information Centre of LIC 1251
30 Prasar Bharti-News on Phone in Hindi 1258
31 Prasar Bharti-News on Phone in English 1259
32 Retrieval of voice SMS messages from any other telephone by PSTN subscribers 1253
33 Trunk Booking 1580
34 Trunk Enquiry 1581
35 Trunk Information 1583
36 Phonogram Booking (In Hindi) 1584
37 Phonogram Booking (In English) 1585
38 Intl. Trunk Booking 1586
39 Intl. Trunk Enquiry 1587
40 Helpline for Dolphin and Trump Mobile 1503, 022-22221503
For more contacts.

Enterprise Services

Sr No. Services Contact Details Email
1 Leased Circuits 022-23312655, 9868132426 agmbdc [at] bol [dot] net [dot] in
022-23711416, 9868138778 cobc2 [at] bol [dot] net [dot] in
022-23711416, 9868133570
 cobc3 [at] bol [dot] net [dot] in
2 UAN Service 1800111198, 011-23218511 mtnl [dot] tollfree [at] gmail [dot] com,
cotfs [at] bol [dot] net [dot] in
3 PRM Service 011-23324103 cons [at] bol [dot] net [dot] in
4 Virtual Card Calling (VCC) 1800111198, 011-23218511,
011-23217511		 -

For Grievance/ Complaint

Level 1

  • If you have any query, then you can contact on the details of appellate authority given below:
    Sr No. Area/Unit Designation Contact No. Email Address
    1 GM(BCP) AGM(Admin/OP)-BCP

    		 011-26167474,
    011-26168100,
    9868137173,
    Fax no.: 011-26161623


    		agmopbcp [at] bol [dot] net [dot] in
    		 R.No.100,MTNL, Bhikaji Cama Place, ND-110066
    2 GM(West) AGM(OP and PG)-west 011-25936050 agmopw1 [at] bol [dot] net [dot] in R.No.406,4th Floor,Admin Block,Tele.Exch.MTNL, Rajouri Garden, ND-110027
    3 GM(
    Central)    		 SDE(OP and PG)-Central 011-23353444,
    9013132808    		 agmoppgc [at] bol [dot] net [dot] in R.No.103,Eastern Court,New Delhi
    4 GM(East) AGM(Admin/OP)-East 011-23915445 depge [at] bol [dot] net [dot] in O/o GM(East),MDS Bhawan,JLN Marg,Minto Road Telephone Exchange,New Delhi-110002
    5 GM(North) AGM(PG)-North 011-27941188,
    9013130058,
    011-27911001    		 depgn2 [at] bol [dot] net [dot] in Computer Section,Ground floor,Telephone Exchange Building Sanchaar Parisar,Sector-3, Rohini,Delhi- 110085
    6 GM(NP) SDE(PG)-Nehru Place 011-26470308,
    9868130230    		 sdemmnp [at] bol [dot] net [dot] in R.No. 105, Ist
    floor Tele.
    Exchange Bldg. Nehru Place New Delhi-110066
    7 GM(TY) DE(OP)TY 011-23915445,
    9013134190    		 depgty [at] bol [dot] net [dot] in MTNL O/o GM(TY),Telephone Exchange, Plot No. 5,Institutional Area,Karkardooma,Delhi-110092
    8 GM(WS)Delhi NCR DE(CC)WS 011-23674700 decceb [at] bol [dot] net [dot] in R.No.407, Idgah Telephone Exchange-
    Delhi-110005
    9 GM(WS)Delhi NCR SDE(VAS)GSM 9868130004 mgrvasid [at] bol [dot] net [dot] in R.No.401, Idgah Telephone Exchange-
    Delhi-110005

Level 2

  • If your query is still not resolved, then you can contact on the details mentioned below:
    Contact No.: 011-23221166, 1063
    Address: Public Grievances Cell, Deptt. Of Telecom, Room No. 603, Mahanagar
    Doorsanchar Bhawan, Old Minto Road, J. L. Nehru Marg, New Delhi 110002

Level 3

Senior Officers Contact Details

Officers Contacts

Sr No. Designation Name Contact No. Email
1 Executive Director Sh.Mukesh Kumar Chauhan 011-23325544 edd [at] bol [dot] net [dot] in
2 PGM (Dev and EB) Sh.Sandeep Gupta 011-23318875 pgmd [at] bol [dot] net [dot] in
3 PGM (O and WS) Sh.Mukesh Kumar Chauhan 011-23324848 pgmo [at] bol [dot] net [dot] in
4 PCE(ELECTRICAL) Sh.J.S Yadav 011-24320072 pce [dot] mtnl [at] gmail [dot] com
5 GM (A) Ms. Vandana Gupta 011-23329895 gmadmin [at] bol [dot] net [dot] in
6 GM (EB) Sh. Parmod Kumar 011-23724422 gmebdel [at] bol [dot] net [dot] in
7 GM (TF-CWG) Sh. Parmod Kumar 011-23724422 gmebmtnl [at] gmail [dot] com
8 GM (Finance)  Sh. Anirudh pal Singh 011-23716470 gmf [at] bol [dot] net [dot] in
9 GM (TR) Sh. Anirudh pal Singh 011-23327011 gmtra [at] bol [dot] net [dot] in
10 CE (CIVIL and AM) Sh. Naushad Ahmad 011-24655510 cebw [at] bol [dot] net [dot] in
11 GM (Plg and Dev) Sh. Mukul Kamble 011-23317788 gmplg [at] bol [dot] net [dot] in
12 GM (HQ-Dev) Sh. Sanjay Singhal 011-23317788 gmplg [at] bol [dot] net [dot] in
13 GM (Transmission) Sh. Sanjay Singhal 011-23329955 gmtrans [at] bol [dot] net [dot] in
14 GM (IT) Sh. Rakesh Kumar 011-23724700 gmit [at] bol [dot] net [dot] in
15 GM (TY) Sh. Kalim Ahmad Siddiqui 011-22143335 gmty [at] bol [dot] net [dot] in
16 GM (SDA) Sh. Akmal Hasan 011-23321122 gmlc [at] bol [dot] net [dot] in,
gmlcnd [at] gmail [dot] com
17 GM(OP) Sh. Muneesh Gogia 011-23739810 gmop [at] bol [dot] net [dot] in
18 GM (CENTRAL) Sh. Raghvendra Gupta 011-24328808 gmc [at] bol [dot] net [dot] in
19 GM (EAST) Sh. Hoshiar Singh 011-23234040 gme [at] bol [dot] net [dot] in
20 GM (BCP) Sh. Anish Mehta 011-26188080 gmbcp [at] bol [dot] net [dot] in
21 GM (NP) Ms. Kiran Dubey 011-26466600 gmnp [at] bol [dot] net [dot] in
22 GM (MM) Sh. Amit Saxena 011-23739810 gmmm [at] bol [dot] net [dot] in
23 GM (Legal) Sh. Rajendra Singh 011-23325203 gmlaw [at] bol [dot] net [dot] in
24 GM (WEST) Sh. Gajender Singh Thakur 011-25432213 gmwest [at] bol [dot] net [dot] in,
gmwestdelhi [at] gmail [dot] com
25 GM (BB) Sh. Rahul Johri 011-23328823 gmbbd [at] bol [dot] net [dot] in
26 GM (Electronics) Sh. Mukul Kamble 011-23320460 gmel [at] bol [dot] net [dot] in
27 GM (North) Sh. Ashok Kumar Singh 011-27918000 gmrhn [at] bol [dot] net [dot] in,
gmnorth [at] bol [dot] net [dot] in
28 GM(BSS and SM) WS Sh. Arun Marwah 011-24329556 gmbss [at] bol [dot] net [dot] in
29 GM(NSS and Coml)Ws Sh. Ratna Thakur 011-25730351 gmnssws [at] bol [dot] net [dot] in
30 OSD TO ED Sh. Munish Gogia 011-23318181 osdedd [at] bol [dot] net [dot] in

Download Forms

Corporate Address

5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi
Road,New Delhi . 110003
Contact No.: 011-24310212,011-24320051,
1504, 011-22221504
Email: 1504 [at] bol [dot] net [dot] in

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Comments

MTNL broadband slow speed

Submitted by Kapil Ranakoti (not verified) on Thu, 26/07/2018 - 1:19pm.

I was using MTNL 8 MBPS plan for last more then one year, without any issues, and it was working perfectly. From last month onwards, I was experiencing issues, and they downgraded then plan stating my line now will not support 8mbps and I have to use 4mbps, then also issue was not resolved and connection was intermittent.
Then finally someone found the issue with modem and after replacing the modem net is working fine, but now also they are not increasing the speed to 8 mbps as per my plan, and stating that if you want fast speed go for fiber.

I am not sure if I am paying for 8 mbps, what is the issue?

they are giving excuses and when I am answering their questions they are just ignoring.

Its really frustrating that instead of helping and fixing the issues, everyone is keep on giving excuses.

still hoping for help..

I was using MTNL 8 MBPS plan for last more then one year, without any issues, and it was working perfectly. From last month onwards, I was experiencing issues, and they downgraded then plan stating my line now will not support 8mbps and I have to use 4mbps, then also issue was not resolved and connection was intermittent.
Then finally someone found the issue with modem and after replacing the modem net is working fine, but now also they are not increasing the speed to 8 mbps as per my plan, and stating that if you want fast speed go for fiber.

I am not sure if I am paying for 8 mbps, what is the issue?

they are giving excuses and when I am answering their questions they are just ignoring.

Its really frustrating that instead of helping and fixing the issues, everyone is keep on giving excuses.

still hoping for help..

Landline number is - Two five one four eight four four six.
Kapil Ranakoti
Nine eight nine nine one seven three four four nine
Hari nagar