North East Small Finance Bank Toll Free No. 1800 121 1905

Updated on Wednesday, 2 November 2022 - 2:32pm

Organization:

North East Small Finance Bank

Toll free Number(s):

1800 121 1905 (Customer Support)

All India Number(s):

92222 00123 (SMS Services)

Website:

Official Website

Email

customercare [at] nesfb [dot] com (Customer Care)
donotcall [at] nesfb [dot] com (Do not Call Registry)

Install App

Important Links

SMS Banking

Send SMS to 9222200123

Services	Keyword Format
Registration	REG<Space>< Account Number>
Deregistration	DEREG<Space><Customer Number>
Balance Enquiry	BAL<Space>< Account Number>
Mini Statement	MINI<Space>< Account Number>
Debit Card Block	BLKCRD<>< Last 4 Digits Account Number><><Last 4 Digit Card Number>
Mobile Banking Enable	MBACT<><Customer Number>
Know Your Customer Number	KYCN<><Account Number>
Contact Us	CNTUS<><Account Number>
Cheque Book Request	CHQBOOK<Space><Account Number>
Cheque Status Enquiry	CHQSTATUS<Space><Account Number><Cheque Number>
To mark a stop payment on a cheque	CHQSTOP<Space><Account Number> <Cheque Number>

Branch Locator

Grievance Redressal Mechanism

If you have any grievance or complaint you can contact at your nearest branch or can complaint via
Complaint Box, Complaint Book is also available at branch.

Level 1

You can conatct the Branch Manager at your nearest branch office or contact Phone Banking Officer
at 1800-121-1905 or send email to customercare [at] nesfb [dot] com.

Level 2

If you are not satisfied from the branch head solution or if you don't receive a response in 3 working
days, please contact your respective Zonal Head.

Level 3

It you are not satified in level 1 and 2, or if you don't receive a response in 7 working days, you can
contact Principal Nodal Officer:
- Richel Tshering La
  Principal Nodal Officer,
  North East Small Finance Bank
  3rd Floor, Fortune Central, Basisthapur
  Bye lane 3, Beltola, Guwahati, Assam
  781028
  Email: principal [dot] nodalofficer [at] nesfb [dot] com
  Contact Number :0361-7180051

If you are not satisfied with all these levels or if your grievance is not redressed by the Bank within
30 days of submitting your grievance, you may contact Banking Ombudsman.

Grievance Redressal Regarding NEFT/RTGS

Escalation Level	Officials to be approached	Contact	E-mail ID
Generic Contact (NEFT/RTGS)	Customer Care	1800-121-1905	customercare [at] nesfb [dot] com
Escalation Level 1	Abu Fazal Haque	0361-7180001	nesfb_neftrtgs [at] nesfb [dot] com
Escalation Level 2	Mukut Phukon	0361-7180001	nesfb_neftrtgs [at] nesfb [dot] com
Escalation Level 3	Devashish Bhattacharya	9954437858	devashish [dot] bhattacharya [at] nesfb [dot] com