Oman Air Customer Care Numbers
Organization:
Oman Air All India Number(s):
- 022-6272 9000 (Call centre, Mon-Sat, 9am-6pm)
- 011-4997 0000 (Alternate Call centre, Mon-Sat, 9am-6pm)
Website:
Official Website Emails
- webbooking [at] omanair [dot] com (Web-booking)
- websalesrefund [at] omanair [dot] com (Any type of query related to refund)
Install App
Important Links
Inquiries
| Services | Contact Details |
|---|---|
| Web Booking | |
| For all your Web Booking enquiries | webbooking [at] omanair [dot] com |
| For forwarding credit card authorization letter and other documents |
rpt [at] omanair [dot] com +968-24531111 Fax: +968-24153300 |
| Sindbad FFP | |
| For all your Sindbad Frequent Flyer Programme related enquiries |
sindbad [at] omanair [dot] com +968-24531111 (From 8am-10pm Oman Time) |
| Cargo | |
| For all your Cargo related enquiries For all your Cargo related enquiries |
cargosdu [dot] mct [at] omanair [dot] com +968-24356302 Sun-Thu, 7am-6pm |
| Network Service Center - International Customers |
cargosdu [dot] nsc [at] omanair [dot] com
+968-24356304 24/7 Coverage |
| Holidays Booking | |
| For all your Holidays Booking enquiries |
holidays [at] omanair [dot] com +968-24531000, Fax: +968-24153300 Sat- Thu 8am-7am Oman Time |
| Training Inquiries | |
| For all your Oman Air Training related enquiries |
L&D [at] omanair [dot] com+968-24519314 +968-24519435 |
| Technical Training | |
| For all your Oman Air Technical Training related enquiries |
Technical [dot] training [at] omanair [dot] com |
India Contact Details
- Call Centre:022-62729000 / 011-49970000
- Working Hours- City Office: Mon-Sat from 9hrs-6hrs
- Airport Office: Monday-Sunday
Banglore (BLR)
| Contact Details | Phone | |
|---|---|---|
| Airport Office | 080-47406464 | apt [dot] blr [at] omanair [dot] com |
| Flight Arrival/Departure | 080-47406464 | apt [dot] blr [at] omanair [dot] com |
| Cargo | 080-27688323 080-27688324 |
raveendran [at] in [dot] sharafcargo [dot] com |
| Lost Baggage Section | 080-47406464 | apt [dot] blr [at] omanair [dot] com |
| Reservation/Holidays | 022-62729000 | Res [dot] BLR [at] omanair [dot] com |
| Groups | -- | Sales [dot] Blr [at] omanair [dot] com |
Mumbai (BOM)
- Address: Centre 1, World Trade Centre, Floor no. 19,
Unit no 4, Cuffe Parade,Colaba, Mumbai 400005 - Airport Office: 2nd Floor, Chhatrapati Shivaji International
Airport Terminal 2 B Sahar, Andheri (East) Mumbai - 400 099
| Contact Details | Phone | |
|---|---|---|
| Airport Office | 022-66859556 | BOM [dot] Apt [at] omanair [dot] com |
| Flight Arrival/Departure | 022-66859556 | BOM [dot] Apt [at] omanair [dot] com |
| Cargo | 022-67313016 | -- |
| Lost Baggage Section | 022-66859556 | Baggagebom [at] omanair [dot] com |
| Customer Service | 022-66859556 | BOM [dot] Apt [at] omanair [dot] com |
| Reservations | 022-62729000 | res [dot] bom [at] omanair [dot] com |
Kozhikode (CCJ)
- Airport Office: I-37, ITB, Calicut International Airport,
Calicut Airport (PO), Malappuram Dist., Kerala 673647
| Contact Details | Phone | |
|---|---|---|
| Airport Office | 0483-2716561 0483-2716562 |
aptccj [at] omanair [dot] com |
| Flight Arrival/Departure | 0483-2716561 0483-2716562 |
aptccj [at] omanair [dot] com |
| Cargo | 0483-2717780 | Aiju [dot] Mathew [at] omanair [dot] com |
| Lost Baggage Section | 9895762934 | CCJ [dot] Baggage [at] omanair [dot] com |
| Reservations | 022-62729000 | Res [dot] CCJ [at] omanair [dot] com |
Kochi (COK)
- Airport Office : International Terminal, Cochin
International
Airport, Nedumbassery, Cochin - 683111
| Contact Details | Phone | |
|---|---|---|
| Airport Office | 0484-2610169 0484-2610170 |
aptcok [at] omanair [dot] com |
| Flight Arrival/Departure | 0484-2610169 0484-2610170 |
aptcok [at] omanair [dot] com |
| Cargo | 0484-2610169 0484-2610170 |
aptcok [at] omanair [dot] com |
| Lost Baggage Section | 0484-2610169 0484-2610170 |
aptcok [at] omanair [dot] com |
| Customer Service | 0484-2610169 0484-2610170 |
aptcok [at] omanair [dot] com |
| Reservations | 022-62729000 | Res [dot] COK [at] omanair [dot] com |
Delhi (DEL)
- City Office :Oman Air, 510 Ansal Bhawan, 16 Kasturba
Gandhi Marg, New Delhi 110001 - Airport Office :Room No.4, Level 4, Airline Offices, Terminal
III, Indira Gandhi International Airport, New Delhi - 110037 - Air office Time: Mon-Sun, 9hrs-5:30hrs
| Contact Details | Phone | |
|---|---|---|
| Airport Office | 011-49638841 / 011-25654713 | WY-DEL-APT [at] omanair [dot] com |
| Flight Arrival/Departure | 011-49638841 / 011-25654713 | -- |
| Cargo | 011-49508736 / 011-25655786 | -- |
| Lost Baggage Section | 011-49638841 / 011-25654713 | WY-DEL-APT [at] omanair [dot] com |
| Customer Service | 8826655771 / 8826655774 | WY-DEL-APT [at] omanair [dot] com |
| Reservations | 011-49970014 / 011-49970015 011-49970016 / 011-49970017 011-49970018 / 011-49970019 011-49970020 / 011-49970021 011-49970022 / 011-49970023 011-49970024 |
-- |
Goa (GOI)
- Airport Office :1st Floor, New Integrated Terminal Building,
Dabolim Airport, Goa - 403801 - Airport Operations: Mon,Wed & Fri: 11-7pm, Tues, Thurs, Sat & Sun: 3:30 to 11:30
- Airport Back Office: Monday-Sunday 9:30-6:30hrs
| Contact Details | Phone | |
|---|---|---|
| Airport Office | 0832-2541875 | goi [dot] apt [at] omanair [dot] com goi [dot] asm [at] omanair [dot] com |
| Flight Arrival/Departure | 0832-2541875 | goi [dot] apt [at] omanair [dot] com |
| Cargo | 0832-2542136 | bhattacharjee [at] in [dot] sharafcargo [dot] com |
| Lost Baggage Section | 0832-2541875 | goi [dot] apt [at] omanair [dot] com |
| Customer Service | 0832-2541875 | goi [dot] apt [at] omanair [dot] com |
| Reservations | 011-49970014 / 011-49970015 011-49970016 / 011-49970017 011-49970018 / 011-49970019 011-49970020 / 011-49970021 011-49970022 / 011-49970023 011-49970024 |
res [dot] goi [at] omanair [dot] com |
Hyderabad (HYD)
- City Office :Shapoorji Towers, 5-9-22/A&1B, Ground Floor,
Shapoorwadi, Opp BSNL Office, Adarshnagar, Hyderabad-500063 - Airport Office :AO-87B, Level-E, Passenger Terminal Building,
Rajiv Gandhi International Airport, Shamshabad - 501 218, R.R.Dist. - Airport Office: Sunday 07:00 to 21:00
Mon/Wed /Fri: 10hrs-6hrs; Tuesday/Thu/Sat: 3-9hrs
| Contact Details | Phone | |
|---|---|---|
| Airport Office | 040-66605669 | hyd [dot] asm [at] omanair [dot] com |
| Flight Arrival/Departure | 040-66605669 | Airport [dot] hyd [at] omanair [dot] com |
| Cargo | 040-66605669 | hyd [dot] asm [at] omanair [dot] com |
| Lost Baggage Section | 040-66605669 | Hyd [dot] baggage [at] omanair [dot] com |
| Customer Service | 040-66605669 | hyd [dot] asm [at] omanair [dot] com |
| Reservation | 040-23410800 040-23410801 040-23410806 040-23410808 |
res [dot] hyd [at] omanair [dot] com |
Jaipur (JAI)
- Cargo Office: OMAN AIR Cargo 317, 3rd Floor, Ganpati Plaza,
M. I. Road, Jaipur. - Airport Office :Oman Air, B-12, Basement, Terminal-2 Jawahar
Circle, Jaipur International airport. - Airport Office: Sat/Sun/Mon: 6-14hrs; Tues-Fri: 9-5hrs
| Contact Details | Phone | |
|---|---|---|
| Airport Office (Direct Line) | 0141-2725227 0141-2725228 |
aptjai [at] omanair [dot] com JAI [dot] ASM [at] omanair [dot] com |
| Flight Arrival/Departure | 0141-2725228 | aptjai [at] omanair [dot] com JAI [dot] ASM [at] omanair [dot] com |
| Cargo | 0141-4917978 0141-2367044 |
Suresh [dot] Chouhan [at] gsa [dot] omanair [dot] com gaur [at] in [dot] sharafcargo [dot] com |
| Lost Baggage Section | 0141-2725228 | aptjai [at] omanair [dot] com JAI [dot] ASM [at] omanair [dot] com |
| Customer Service | -- | JAI [dot] ASM [at] omanair [dot] com |
| Reservations | 011-49970014 / 011-49970015 011-49970016 / 011-49970017 011-49970018 / 011-49970019 011-49970020 / 011-49970021 011-49970022 / 011-49970023 011-49970024 |
Res [dot] jai [at] omanair [dot] com |
Lucknow (LKO)
- Airport Office : Oman Air, Ground Floor, Terminal I, Chaudhary
Charan Singh Airport, Amousi, Lucknow - 226009 - Airport Office : Mon-Sun 3-11 / Mon-Sun2-10hrs
| Contact Details | Phone | |
|---|---|---|
| Airport Office | 0522-2439154 0522-2439178 |
LKO [dot] ASM [at] omanair [dot] com aptlko [at] omanair [dot] com |
| Flight Arrival/Departure | 0522-2439154 0522-2439178 |
LKO [dot] ASM [at] omanair [dot] com aptlko [at] omanair [dot] com |
| Cargo | 0522 2433940 | shadab [at] in [dot] sharafcargo [dot] com khan [at] in [dot] sharafcargo [dot] com |
| Lost Baggage Section | 0522-2439154 0522-2439178 |
LKO [dot] ASM [at] omanair [dot] com LKO [dot] Baggage [at] omanair [dot] com |
| Customer Service | 0522-2439154 0522-2439178 |
LKO [dot] ASM [at] omanair [dot] com aptlko [at] omanair [dot] com |
| Reservations | 011-49970000 | Res [dot] LKO [at] omanair [dot] com |
Chennai (MMA)
- City :New No 243/ Old No 185, 3rd Floor, Near Thousand Light
Metro (exit B1), Anna Salai, Chennai - Airport Office: Room nbr 1 Anna international terminal, Second
floor, AIT Departure, Meenambakkam , Chennai 600 027 - Airport Office: Mon-Sun from 9:30hrs-6hrs (Admin)
| Contact Details | Phone | |
|---|---|---|
| Airport Office | 044-22566298 (Admin/MHB) | aptmaa [at] omanair [dot] com |
| Flight Arrival/Departure | 044-22566297 (Operations) 044-22566298 (Admin/MHB) |
aptmaa [at] omanair [dot] com |
| Cargo | 044-22560358 | sushmakarunakaran [at] in [dot] sharafcargo [dot] com saifullah [at] in [dot] sharfcargo [dot] com |
| Lost Baggage Section | -- | aptmaa [at] omanair [dot] com |
| Customer Service | -- | aptmaa [at] omanair [dot] com |
| Reservations | 044-48658401 / 044-48658402 044-48658403 |
res [dot] maa [at] omanair [dot] com |
Thiruvananthapuram (TRV)
- Airport Office :Trivandrum International Airport, Trivandrum - 695008.
- Airport Office: Mon/Wed/Thu/Fri: 5-1pm; Tue/Sat/Sun: 10-6hrs
| Contact Details | Phone | |
|---|---|---|
| Airport Office | 0471-2501387 0471-2508767 |
TRV [dot] ASM [at] omanair [dot] com APTTRV [at] omanair [dot] com |
| Flight Arrival/Departure | 0471-2501387 0471-2508767 |
TRV [dot] ASM [at] omanair [dot] com APTTRV [at] omanair [dot] com |
| Cargo | 0471-2505924 | CGOTRV [at] omanair [dot] com |
| Lost Baggage Section | 0471-2501387 0471-2508767 |
TRV [dot] ASM [at] omanair [dot] com APTTRV [at] omanair [dot] com |
| Customer Service | 0471-2508767 | TRV [dot] ASM [at] omanair [dot] com APTTRV [at] omanair [dot] com |
| Reservations | 022-62729000 | Res [dot] TRV [at] omanair [dot] com |
Global Contacts
Customer Care 24*7
| Location | Contact No. |
|---|---|
| China (cn) | +86-105-784-3555 |
| Egypt | +20-800-00-09-690 |
| France | +33-147-642-150 +33-147-642-151 |
| Germany Service Centre |
+49-69-5830-0710 res [dot] germany [at] omanair [dot] com Mon-Fri: 9h-5h |
| Oman Service Centre |
+968-24-531-111 (24 hours) |
| India | 022-62729000 011-49970000 |
| Indonesia | +62-21-3004-9333 |
| Jordan | +962-800-22-506 |
| Kenya | +254-20-225-0294 |
| Malasiya | +60-320-585-333 |
| Morocco | +212-520-20-5515 |
| Pakistan | +92-800-900-33-048 |
| Qatar | +974-800-101-057 |
| Saudi Arabia | +966-11-5108733 |
| Sri Lanka | +94-787-818-309 |
| Switzerland | +41-265-478-888 |
| Thailand | +66-202-69-439 |
| Turkey | +968-24531111 |
| United Arab Emirates | +971-8000-3570-4519 |
| United kingdom | +44-8000-3570-4519 |
| United States (Reservations / Ticketing) |
+1-201-205-2115 info [at] omanairusa [dot] com |
Head Office Address
Muscat International Airport
Muscat, Oman
Call Centre Address
Head Office
P.O. Box 58, Muscat International Airport
P.C. 111, Sultanate of Oman
Comments
Refund
I am writing this review with extreme frustration with such bad customer service from your airline. I booked a flight 2 months ago and cancelled it. I was supposed to get a refund but your India customer service team is not processing my refund since 2 months now hence why now I have to contact you for my problem.
They don't respond to calls or emails sent to websalesrefund [at] omanair [dot] com and res [dot] del [at] omanair [dot] com. When I send them 10 emails with frustration, they reply with send a mail to 'x' id or send a screenshot of 'x' repeatedly same thing and no other response. The admin and accounts team don't answer my call. Today I called the sales department regarding the issue and told them. As soon as they heard my complaint they cut the call and stopped answering my calls. What kind of service is this? Atleast respond to the customer. This was not expected from Oman Air.
I will write reviews on the website regarding this trash service and go to consumer complaint court with my issue. I have attached screenshots of my N number of calls and emails done to your team but no response at all. Never book from them!!
Enquiry about a flight from Kochi to Toronto
Dear Sir/Madam,
I have booked a flight from Kochi (COK) to Toronto (YYZ), scheduled to depart on April 27, 2020. My Confirmation Number is SPYCBO. I understand that due to Covid 19 outbreak, changes might have been made to the past timetable, and I am sending this mail to ask about the same. No one is answering my call at your office in Cochin International Airport, and this is making me send this mail.
Will the flight be cancelled by you? If yes, would you arrange an alternate flight or provide full refund, because that is what all the airline companies do at this situation?
Moreover, when I booked my flight ticket, the total time of travel was shown as around 30 hours, with 8 hour layover at Muscat and 2 hour layover at London. But now, when I checked 'Manage Booking' section of Oman Air website, the schedule is found to be entirely disturbed, with 20.75 hour layover at Muscat, which would make me miss the flight from London to Toronto. This is not at all acceptable.
It is obvious that the world is going through a difficult time, but I request you to provide correct information to your customers.
I await your prompt response.
Faithfully,
Akhil Adathikkara Ramakrishnan.
Request but the Oman air didn't accept
I booked a 4 tickets online of Oman air with the www.goibibo.com I made a mistake in passengers name first name and last name I have to travel after 11 days I call customer care number I told them to check my passport number date of birth passport expiry country all are correct but the first name and last name I have done mistake
I request to change them but no they are not doing that and says me you can't travel
Required Oman Air ahmedabad office details
Please provide me with oman airways office detaila for ahmedabad since i have 3 return tickets of my family and from mumbai to kuwait via muscat. And due to medical reason my son cannot travel with them until further notice.from doctor so we need to make his ticket open and other two person my wife and daughter has to travel. Plz advise the procedure.
Appreciate your immediate response
Best regards
Mustansir
very poor customer service
I have booke a flight through Oman air flying form london to hyd i was not sure about my baggage information i tried calling Oman Customer Service more then 10 time as soon as the call conect the call is diconected from the customer service end. this is very pathetic sevice from Oman Air when a person books a ticket and have a doubt to ask about baggage or any inromation these people do not provide required service today i called oman customer service at xxx04023410800 to inquire about baggage information, but to my suprise the customer service disconected my call more then 5 times when call is connected after waiting a long time.
Very Very Bad customer service i will not book Oman Ticket in future ........