PharmEasy Customer Care No. 7666 100 300

Email

• care [at] pharmeasy [dot] in (Customer support)

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Important Link

• Frequently Asked Questions

Return/Refund/Cancellation

• Order for medicines or healthcare products can be cancelled by calling at 7666100300 before
  it is marked as “Out for Delivery”. If order is out for delivery, customer can refuse it at the time
  of delivery and a refund will be processed as per the Refund rules.
• Similarly, a diagnostic/ lab test can be cancelled before  it is marked ‘Sample Collected’, else
  customer can refuse sample pick up at the collection location and a refund will be processed
  as per the Refund rules.
• All the healthcare products ordered can be returned within 2 days from the date of delivery.
• Return request can also be placed by calling at 7666100300.
• After return request is accepted, product will be taken back within 24-48 hours (for Local Cities),
  4-5 business days (for Other Cities) from the time of approval of return request.
• Refund will be initiated only after the seller verifies the products.
• Verification process may take 48 hours (For Local Cities), 8-10 business days (For Other Cities).
• For more information, please read.

Grievance Redressal Mechanism

• Customers can call at 7666100300 or send an email to care [at] pharmeasy [dot] in for any query.
• Team will respond within 24 hours from the receipt of query.

• If the query remains unresolved for 7 days after reaching Level 1, customer can escalate the
  matter to the Grievance Officer.
• Grievance Officer, Email :  grievance-officer [at] pharmeasy [dot] in
• Query will be resolved within 48 hours from the date of receipt of email.

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