PhonePe Customer Care No. 080-6872 7374

Updated on Thursday, 26 September 2024 - 12:06pm

Organization:

phonepe.com

All India Number(s):

080-6872 7374 (Customer Support)
022-6872 7374 (Alternate Customer Support)

Website:

Official Website

IVRS Menu: 080-6872 7374 / 022-6872 7374

First select your prefered language - 1. English 2. Hindi

Press 1 - To report a problem on the PhonePe register no.
- Press 1 - If you already report your problem and want to check your complained status.
- Press 2 - For cash back offers.
- Press 3 - For refund realted issues.
- Press 4 - Any query regarding mutual funds.
- Press 5 - If you are facing problem while using phone app or wallet.
- Press 6 - For any other issues
- Press * - To repeat the menu

Email

support [at] phonepe [dot] com (Customer Support)
- This email address is no longer in use. For faster response and better support experience, please raise a support
  request by logging into the Phonepe app and clicking on the '?' on the top right corner of the screen. You can
  also contact through Help Center.

Important Links

Contact Support For
- Help/Grievances/Ombudsman (Pls enter your registered mobile no. 10 digit)
- Frequently Asked Question
- Report fraud for Customer/Merchants
- Merchant Helpdesk
- To Report Ethics Concerns
Pay By -

Grievance Redressal

Level 1

Complaints Registration :

You can register your complaint with PhonePe Customer Support by clicking
on the icon on the home page of the PhonePe App.
Customer support service is available 24 hours a day and 7 days a week.

Complaints Resolution:

Will try to resolve all your complaints/queries within 3 business days.
Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
Complaints related to ‘fraud and risk assessment’ often take longer to investigate due
to involvement of multiple agencies.

Level 2

If you have not been satisfactorily resolved at Level 1.

Log in to PhonePe Support with your registered PhonePe number and report your issue.
Call customer support centre on 080-68727374.
Will resolve all Level 2 complaints within 3 business days.

Level 3

If your concern/query remains unresolved, can escalate the matter to our Grievance officer -

Working hours: Mon-Fri 10 am to 7 pm, Phone: 080-68727374 / 022-68727374.

For Complaints Registration, name and contact details of the Grievance Officer given below-
- Principal Nodal Officer - Sinu Sudhakar
  Nodal Officer - Sinchan Kumar Saha
  Address: Office-2, Floor 4,5,6,7,
  Wing A, Block A,Salarpuria Softzone, Service Road,
  Green Glen Layout, Bellandur, Bengaluru,
  Karnataka-KA, Pin- 560103
This resolution of complaints takes 24 hours and all 3 level takes 7 working days to resolve the query.

Level 4

If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can
contact at RBI Ombudsman CMS Portal

Merchant Helpdesk

080-68727777
022-68727777

Mailing Address

Phonepe Private Limited
Office-2, Floor 4,5,6,7, Wing A, Block A,
Salarpuria Softzone, Service Road, Green Glen Layout,
Bellandur Bengaluru, Karnataka-KA, Pin- 560103.

Registered Address

Phonepe Private Limited
(Formerly known as FX Mart Private Ltd.),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai-400093,
Maharashtra, India.

Social Sites

Comments

Refund

Submitted by माल राम (not verified) on Thu, 02/07/2020 - 5:37pm.

Sir मेरे से 2000रुपए send हो गया या पैसा vipes दिला दो या उसका एकाउंट नंबर बता मेने उसको एक बार ओर पैसा सेंड किया 1400 रुपए 15/03/2020 bob bank मे leken मे भुल गया वो कों था अब मेरा ट्रांलेनेअं id P2007011739510409252352 है अब 2000रुपए send हो गया वो पैसा vipes दिला दो या uska एकाउंट नंबर बता दो time 5:39मिनट 01/07/2020 पर प्लीज़ help me sir

Sir I want send the money for

Submitted by Anonymous (not verified) on Thu, 02/07/2020 - 12:50pm.

Sir I want send the money for my uncle but I recharged the 5000 in wrongly pls help me sir

Payment Deposits but Not Receive Amount

Submitted by Suraj (not verified) on Thu, 02/07/2020 - 8:40am.

महोदय State Bank of India बैंक के खाते से 192 कटकर Airtel Payment Bank (IFSC-AIRP0000001) अकाउंट में जाने को शो कर रहा है लेकिन Airtel Bank में पैसा नहीं पहुंचा जबकि एसबीआई से मेरा ₹192 कट गया है आपसे सविनय निवेदन है कि जल्द से जल्द मेरा पैसा वापस कराने की कृपा करें

Bank a/c Chang

Submitted by Rakesh Kumar saini (not verified) on Sun, 28/06/2020 - 11:33pm.

Sir Mera benk AC accounts Bob ki jagha SBI me lekin pese Bob me ja rahe hai kya Karu plzz halp mi

Refund money

Submitted by Pawan shakya (not verified) on Sun, 21/06/2020 - 2:06pm.

Dear sir roung tranfer please help me

Refund money

Submitted by Vinee mishra (not verified) on Tue, 04/08/2020 - 12:23pm.

I am unable to get my refund please help to get me money back because your customer care is not working and i am unable to contact any one from customer care....

Roung transfer please help me

Submitted by Narendra Kumar Khatri (not verified) on Thu, 23/07/2020 - 1:38pm.

Sir please help me I was Roung payphone reward transfer so please refund my account

Paise nhi dale

Submitted by Bijendra kumar meena (not verified) on Sat, 11/07/2020 - 6:17pm.

Paise transfer nhi hue

Money have been Failed

Submitted by Amit kumar (not verified) on Thu, 02/07/2020 - 8:35am.

I was being transferred my money but didn't transfer have failed so get me refund soon

I sending by mistake to fraud number please help me

Submitted by Pooja k (not verified) on Wed, 01/07/2020 - 4:38pm.

Yesterday I was send 500rs to one of the fraud lady sir please help me to get back my money

Pesa A/c Se Debait hogya but A/c Me Cradit nhi huaa

Submitted by Bhupendra singh (not verified) on Sat, 20/06/2020 - 4:17pm.

Dear sir Mere A/c se 1000 Rupey Frends Hunsraj Verma ko 13/06/20 ko pesa Phonepay
Keya mere se Debit hogya or uske Phone pay me Cradit dekha deya but abhi tak uske SBI bank me cradit nhi huaa hai
Plz help mee

Dear sir pls helf my refand

Submitted by Anonymous (not verified) on Thu, 18/06/2020 - 8:28pm.

Dear sir pls helf my refand 2500 rupes galti se galt no me chale gaye he sir .Transaction id -p2006171006032583217025
17/06/2020
Sir refnd my mobile no

Dear sir pls helf my refand

Submitted by Anonymous (not verified) on Thu, 18/06/2020 - 8:25pm.

Dear sir pls helf my refand 2500 rupes galti se galt no me chale gaye he sir .Transaction id -p2006171006032583217025
Sir refnd my mobile no

Dear sir my payment 490 reply

Submitted by Anonymous (not verified) on Tue, 07/07/2020 - 6:51pm.

Dear sir my payment 490 reply

Phonepe cus tomer care nu

Submitted by Anonymous (not verified) on Thu, 08/10/2020 - 3:38pm.

Phonepe cus tomer care nu mber8670487402xxx

Refund money

Submitted by Mohit (not verified) on Wed, 17/06/2020 - 2:45pm.

Sir Maine galat account m paise transfer kr diye plz return case
I needed very much

Sir Maine galat account m

Submitted by Anonymous (not verified) on Thu, 02/07/2020 - 1:31pm.

Sir Maine galat account m paise transfer kr diye plz return case
I needed very much

Refund

Submitted by Vinod (not verified) on Tue, 16/06/2020 - 9:36pm.

My amount 2990 rs debit please kindly refund
Please

Money debited but not credited in send account.

Submitted by Tamilselvi (not verified) on Fri, 27/08/2021 - 4:02pm.

I have transferred 5000 rupees in bank of baroda of my father account but amount is debited from my account but not credited in his account.

So transection successful in my account but not credit to my father account.

So pls sent refund money to my account sir

Refund by amount

Submitted by Laxmankumar kullur (not verified) on Mon, 03/08/2020 - 8:46pm.

Payment pay by the wrong person plz refund amount in Phonepe

Please refund my money

Submitted by Piyasa dey (not verified) on Tue, 16/06/2020 - 2:27pm.

Submitted by piyasa dey(not verified) on 13/06/2020 saterday 9:35pm..

Dear sir,my many debited from my account 295 but they not received my friend.. Please refund my money back as soon as possible..
Thank you

For not receiving my money

Submitted by Muskan (not verified) on Mon, 15/06/2020 - 6:51pm.

Ek data entry job ke liye maine apply kiya tha jo official id hai official [at] onlinedataentryjob [dot] co [dot] in....maine ushe paise send kiye but login nhi ho rha google se....plz sir mere paise latwa do.....mr kumar aditya ke account me gya hai.....350 rs

Refund

Submitted by Rajesh Kumar (not verified) on Mon, 15/06/2020 - 2:02pm.

I send to many my friend but he doesn't receive money so please refund my to last transaction amount

Just refund amount related call now

Submitted by Anonymous (not verified) on Sat, 03/09/2022 - 8:23am.

Dear Sir/mam,
I was bill payment of credit card on 20 march 2020 it was successful but still amt not reflecting to SBI credit card ac .
That's why I paid late fees to SBI card and also reflect to cibil score what can I do I am totally disappointe CUSTOMER SERVICEservice NO ,09563.46.8428....

Refund money

Submitted by Praful ekka (not verified) on Thu, 30/07/2020 - 9:40am.

Mai 449 ka recharge karaya thapur huwa nhi hai to mera rs.449 refund keya jaye

Refund my money

Submitted by Anonymous on Mon, 15/06/2020 - 3:24am.

Sir refund my money as you are said to wait 2days but its not cleared.so plz refund my money

Recharg

Submitted by Dipu kumar Singh (not verified) on Wed, 08/07/2020 - 8:05am.

Mere peise kabtak bapas aayenge tell me please

Money transfer

Submitted by Sajid hussain (not verified) on Sat, 13/06/2020 - 11:20am.

Sir.mera paisa kisi father account me transfer ho gya hai me uska return lena chahta hu.

Money transfer

Submitted by Sharanabasava (not verified) on Thu, 02/07/2020 - 12:15pm.

Amount not received

Phone pay wallet

Submitted by Vilas Meena (not verified) on Thu, 04/06/2020 - 9:23am.

When I closed the valid on the phone, the money that was in it did not come to my link account.

Please my money come in my

Submitted by Maneeshsinghtomar (not verified) on Wed, 05/08/2020 - 11:36am.

Please my money come in my wallet

Amount refund the money

Submitted by Kisho kumar (not verified) on Wed, 03/06/2020 - 10:18am.

All the other day and the other day and the

Wallet closing problem

Submitted by Kiran aher (not verified) on Mon, 01/06/2020 - 9:02pm.

I'm closing my wallet and mony not refund so plz help me

My wallet close

Submitted by Maneeshsinghtomar (not verified) on Wed, 05/08/2020 - 11:34am.

Maine apna wallet close ker diya to usme Jo 10 thousands rupees the vo nhi hai hai ab please help me

Pending many

Submitted by Anonymous (not verified) on Sun, 31/05/2020 - 8:22am.

Hii helo sir 1000 reupy sent account bank not sent pelice refund many

About transcation

Submitted by Dinesh (not verified) on Thu, 28/05/2020 - 5:20am.

Sir mujhse galti se dusre number pe money transfer kar diya ,transcation successfull ho gaya jabki wo number na account se link h or na hi phone pe app se.amount is 52000 rs.ye amount abhi tak return nhi huyi or nahi aapke service executive call kar rahe h

Regading Refund wallet money

Submitted by Saddam alam (not verified) on Sun, 24/05/2020 - 12:58pm.

Sir I closed my wallet 17 may 2020 but my wallet money 10000,still my wallet money is not refunded ,so I request please refund my money in my phonepe registered Account

फोन पै बोलट बंद होने के बाद पैसे नही मीले है।

Submitted by Kamlesh meena (not verified) on Sun, 19/07/2020 - 7:42pm.

सर
मैने अपना वाँलेट 14 जुलाई 2020 को बंद कर दिया है, लेकिन मेरे वॉलेट के पैसे 2500 रु
हैं, फिर भी मेरे वॉलेट के पैसे वापस नहीं किए गए हैं, इसलिए मैं अनुरोध करता हूं कि कृपया मेरे फोन रजिस्टर्ड अकाउंट में मेरे पैसे वापस कर दें

धनयवाद

Gifts card ka Paisa vapis account me chahiye

Submitted by Dharmendra Singh (not verified) on Thu, 21/05/2020 - 8:01am.

Gifts card ka Paisa vapis account number me return kare serand I hope that your better service

Paytm wallet refund related isssue

Submitted by Shivam tiwari (not verified) on Wed, 20/05/2020 - 9:16pm.

सर मेरे फ़ोनपे वालेट में 1400 रूपए थे लेकिन मेरे बैंक अकाउंट में केवल 800 रूपए ही आये है कृपया करके मेरा पूरा पैसा भेजने की कृपा करे धन्यवाद्

Refund amount call me now

Submitted by Anonymous (not verified) on Sat, 09/04/2022 - 7:22am.

Sir, My money debited from my account Rs.353 /- for Airtel digital TV DTH. but My DTH TV is not recharged. So Please refund my money in my account. thank you...09749.83.9708..x

Please refund my money

Submitted by Chandrakant (not verified) on Wed, 20/05/2020 - 6:27pm.

My money debited from my account 1150 but they not received. Please refund my money back thank you. reply

Regarding Bank account adding to my phone pe app

Submitted by Arun Kumar Tiwari (not verified) on Sat, 16/05/2020 - 8:58pm.

Dear Sir
I'm using phone pe app on my phone and adding to the bank today and adding Bank account but he said to me that you are going to customer support team and activate my account is immediate.
Please complete it

Adding account kotak Mahindra Bank

Submitted by Deepak KumarAnonymous (not verified) on Thu, 28/10/2021 - 2:36pm.

Adding account kotak Mahindra Bank
No adding account please help me

Submitted by Anonymous (not verified) on Fri, 15/05/2020 - 2:06pm.

Account unblock

Submitted by Dharmendra Kumar (not verified) on Thu, 14/05/2020 - 8:53am.

मेरा फोन पे अकाउंट पिछले 5 महीने से ब्लॉक है मैंने जो भी इंक्वायरी मांगे सब कुछ डिटेल्स भेज दी है लेकिन अभी तक एंड ब्लॉक नहीं कर रहे हैं और आप तो यह भी बोल देंगे कि आपका अकाउंट ब्लॉक ही रहेगा मेरा अकाउंट जल्दी से जल्दी अनब्लॉक करने की कोशिश करें

accunt

Submitted by Abil (not verified) on Sat, 15/08/2020 - 8:41am.

Please you mobail no send

Account unblock

Submitted by Dharmendra Kumar (not verified) on Thu, 14/05/2020 - 8:53am.

Balance phone pe ke account me chla gya

Submitted by Umesh Chandra (not verified) on Mon, 13/07/2020 - 10:13am.

Mera payment phone pe ke account me banglor chla gya h pls wapas ker de

Account blocked

Submitted by G. pushpa (not verified) on Sun, 12/07/2020 - 7:51pm.

What is this

Refund my amount

Submitted by Anil Kumar saroj (not verified) on Thu, 14/05/2020 - 7:40am.

Mera 5000 kat gaya hai ACCOUNT SE LEKIN ABHI PENDING DIKHA RAHA HAI 24 HRS HO GAYE ABHI TAK NA PAISA CREDIT ACCOUNT ME NHI PAHUCHA HAI. NA HI REFUND HUWA HAI. Kripya jald se jald refund kare
P2005131020503442616473

REFUND MONEY

Submitted by Anil Kumar saroj (not verified) on Thu, 14/05/2020 - 7:35am.

Mera 5000 kat gaya hai ACCOUNT SE LEKIN ABHI PENDING DIKHA RAHA HAI 24 HRS HO GAYE ABHI TAK NA PAISA CREDIT ACCOUNT ME NHI PAHUCHA HAI. NA HI REFUND HUWA HAI. Kripya jald se jald refund kare

रिफंड हेतु

Submitted by सोहन लालAnonymous (not verified) on Tue, 12/05/2020 - 5:22pm.

महोदय मेरी रिफंड राशि 1812 रू. मेरे खाते में जमा नहीं हुई है । तत्काल राशि जमा करने की कृपा करे।

not received my money

Submitted by Ajay kumar (not verified) on Mon, 11/05/2020 - 8:32pm.

am sending money amount 25000 to vijay keshavrao hon but money dont received by receiver.and 25000 rupey Debit in

time-11:15am

date.-30 nov 2019

amount -8I67346333

please refund my money early.

i need very much this money.

please please

I have available translation money

Submitted by Manasa C P (not verified) on Sun, 10/05/2020 - 2:51pm.

Please send my money my credit amount is not available transaction received amount but I didn't get my money I'm notic not received my money in my account

Transfer not account

Submitted by Ajay kumar (not verified) on Sat, 09/05/2020 - 5:39pm.

sir

i am sending money amount 2000 to ajay kumar but money dont received by receiver.and 2000 rupey cut in to my account.
P2005081711094274077826

time-05:11pm

date.-8 may2020

amount -2000

please refund my money early.

i need very much this money.

please please

Pay by wrong account number phonepe so please refund my money

Submitted by Kamal kumar Karmakar (not verified) on Fri, 08/05/2020 - 11:20am.

Please refund my money

Refund

Submitted by Hari prasad (not verified) on Sat, 02/05/2020 - 10:33am.

Hi sir this transaction IDP2004301011382815625805
I'm sending amount other person Debited my account
Other person not credited sir
Plz respond i have refund my money lost

Money

Submitted by John D'Souza (not verified) on Tue, 07/07/2020 - 1:45pm.

Please re fund my money

Refund

Submitted by Hari prasad (not verified) on Sat, 02/05/2020 - 10:29am.

Sir im sending money My account Balance Debited other person not credited
Plz response i have refund

Money refunded me please sir

Submitted by Murali N m (not verified) on Fri, 01/05/2020 - 8:57pm.

N20050107084275
29718431
To day lam recharge dth repend please sir

Plain not applied

Submitted by Sarukh Hossain Mondal (not verified) on Wed, 29/04/2020 - 2:16pm.

I'll recharge yesterday 399 phone pay through.All transaction I'd I have.but Airtel company don't give any blance in my account.totally recharge not sowing over there.Airtel company told your money hold phonepe company.I don't know what happening.please check it.

Amount transaction issue

Submitted by Anonymous (not verified) on Wed, 29/04/2020 - 12:21pm.

I have send amount to friend.. amount dedibted in my bank..but not received to my friend....

Cheeting To phone pay app cyber crime persons

Submitted by Dama Rajesh (not verified) on Sun, 26/04/2020 - 2:47pm.

Hai am DAMA Rajesh am cheating cyber crime one of the person. Am lose my money 3039Rs. Please help me please traise that person. Why because No bodey chete & lose amount.

Sir agar 24 hours refund

Submitted by Nitesh kumar yadav (not verified) on Wed, 22/04/2020 - 12:51pm.

Sir agar 24 hours refund vapas nahi hua to m a fair darj karunga nahi arabi ko
Complain darj karunga।

Sir today my money has

Submitted by Sita Ram (not verified) on Wed, 22/04/2020 - 12:10am.

Sir today my money has dudction from my account Rs 6300/. Which blackmail and fraud with us.. sir plz kindly refund my money.blance dudction from my phone pe account

Withdrawl money

Submitted by Devendar (not verified) on Tue, 21/04/2020 - 10:40am.

My withdrawl amount not credit in my Account 900

Refund

Submitted by Anonymous (not verified) on Mon, 20/04/2020 - 6:15pm.

मेरा रिफंड 855 का अभी तक नहीं आया अकाउंट में 15,4,2020 को फ़ोन पे में irctc की तरफ से आया है लेकिन अकाउंट में अभी तक नहीं आया

Amount of not received

Submitted by Anonymous on Mon, 20/04/2020 - 3:17pm.

I had transfer of Rs.3000/- but due to transaction failed amount not transfer but debited in my bank account.i got message from pe side amount credited on your bank account on 19/4/2020.but amount not credited so I want refund of it
Transaction id- P2004182213154659247397
Date-18/4/2020
Time-10:13 PM
Debited amount:3000/-

Sir transaction id

Submitted by Nitesh kumar yadav (not verified) on Mon, 20/04/2020 - 10:14am.

Sir transaction id p2004100902491469930955hai jo 10 april ko
I paid ke 5000rs account se cat gaya jo ki coustmer care per baat hui fir bhi paisa vapas nahi hua please refund money kar dijiye sir

Jio data recharge

Submitted by Meraj Ahmad Ansari (not verified) on Sun, 19/04/2020 - 7:01pm.

Dear sir,
Today I recharge my mobile jio data pack for one day as you have debited amount from my account but I have received data pack this is really annoying me.
Please take this matter urgent if this matter doesn't resolve I will really disappointed by your service because I moved from paytm to your phonepe.
Hopping your favourable response on this matter.
Thanking you and waiting for your quick response.
Regards,
Meraj Ahmad Ansari

Refund amount

Submitted by AVINASH SHARMA (not verified) on Mon, 06/04/2020 - 7:38pm.

Hi Sir,
i have paid credit card bill of Rs 20000/-through phone pay app on 8th January 2020 at 3:34 pm ,transaction got successful(paid) and amount deducted from phone pay account,but receiver didn't received money till now, the transaction ID: N7098862114 . I want my money back ,please look into this and try to resolve soon .

thank you.

सर मैने आज 3/4/2020 को फोन पे

Submitted by Prashant (not verified) on Fri, 03/04/2020 - 2:08pm.

सर मैने आज 3/4/2020 को फोन पे से 249का मोबाइल रिचार्ज किया पर वो हुवा नही और पैसे मेरे खाते से डेबिट हुये

Gift voucher

Submitted by Ramashish Maurya (not verified) on Mon, 23/08/2021 - 6:51am.

Mera yah paisha lauta do sir plese sir

Hi Dear We are having

Submitted by Anonymous (not verified) on Fri, 03/04/2020 - 1:50pm.

Hi
Dear

We are having trouble using any 3rd party app for the last 3 months.
Bank account is not supported.
All is well from our side This claim is true. We have all checked.
Help in this
Thank you