PhonePe Customer Care No. 080-6872 7374
- 080-6872 7374 (Customer Support)
- 022-6872 7374 (Alternate Customer Support)
IVRS Menu: 080-6872 7374 / 022-6872 7374
First select your prefered language - 1. English 2. Hindi
- Press 1 - To report a problem on the PhonePe register no.
- Press 1 - If you already report your problem and want to check your complained status.
- Press 2 - For cash back offers.
- Press 3 - For refund realted issues.
- Press 4 - Any query regarding mutual funds.
- Press 5 - If you are facing problem while using phone app or wallet.
- Press 6 - For any other issues
- Press * - To repeat the menu
Install App
- support [at] phonepe [dot] com (Customer Support)
- This email address is no longer in use. For faster response and better support experience, please raise a support
request by logging into the Phonepe app and clicking on the '?' on the top right corner of the screen. You can
also contact through Help Center.
- This email address is no longer in use. For faster response and better support experience, please raise a support
Important Links
- Contact Support For
- Help/Grievances/Ombudsman (Pls enter your registered mobile no. 10 digit)
- Frequently Asked Question
- Report fraud for Customer/Merchants
- Merchant Helpdesk
- To Report Ethics Concerns
- Pay By -
Grievance Redressal
Level 1
Complaints Registration :
- You can register your complaint with PhonePe Customer Support by clicking
on the icon on the home page of the PhonePe App. - Customer support service is available 24 hours a day and 7 days a week.
Complaints Resolution:
- Will try to resolve all your complaints/queries within 3 business days.
- Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
- Complaints related to ‘fraud and risk assessment’ often take longer to investigate due
to involvement of multiple agencies.
Level 2
If you have not been satisfactorily resolved at Level 1.
- Log in to PhonePe Support with your registered PhonePe number and report your issue.
- Call customer support centre on 080-68727374.
- Will resolve all Level 2 complaints within 3 business days.
Level 3
If your concern/query remains unresolved, can escalate the matter to our Grievance officer -
Working hours: Mon-Fri 10 am to 7 pm, Phone: 080-68727374 / 022-68727374.
- For Complaints Registration, name and contact details of the Grievance Officer given below-
- Principal Nodal Officer - Sinu Sudhakar
Nodal Officer - Sinchan Kumar Saha
Address: Office-2, Floor 4,5,6,7,
Wing A, Block A,Salarpuria Softzone, Service Road,
Green Glen Layout, Bellandur, Bengaluru,
Karnataka-KA, Pin- 560103
- Principal Nodal Officer - Sinu Sudhakar
- This resolution of complaints takes 24 hours and all 3 level takes 7 working days to resolve the query.
Level 4
If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can
contact at RBI Ombudsman CMS Portal
Merchant Helpdesk
- 080-68727777
- 022-68727777
Mailing Address
Phonepe Private Limited
Office-2, Floor 4,5,6,7, Wing A, Block A,
Salarpuria Softzone, Service Road, Green Glen Layout,
Bellandur Bengaluru, Karnataka-KA, Pin- 560103.
Registered Address
Phonepe Private Limited
(Formerly known as FX Mart Private Ltd.),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai-400093,
Maharashtra, India.
Comments
For payment issue
Money has been deducted from my friend's mobile. The credit in my history is showing But the money has not come in the account nor is it showing in the check balance.please put money in my account.
Phone pe acount block
My phone pe acount block please unblock my account
Gold investment
I lost my mobile number but I invested by that number in digi Gold so how to refund it
Return amount
Sir m apne bhai ko 7000rs transfer krr rha tha 5 sep ko but mere account se deduct ho gye na hi bhai k account me gye h status pending show krr rha plz sir mera amount refund krdo
Sir noney not received Phg
Sir noney not received
Phg help me
money not credited into my bank account
sir merchant transfer the ammount on 24 april 2024 and no any ammount credited to me and money is debit on merchant account please transfer my ammount of 10042 rupees
recently attempted to make a
recently attempted to make a customer service payment for my insurance policy but encountered an issue with the payment. I have been unable to receive confirmation that the payment was successful and would like to request a refund of the amount is 4030.88 RS
recently attempted to make a
recently attempted to make a payment for my insurance policy but encountered an issue with the payment. I have been unable to receive confirmation that the payment was successful and would like to request a refund of the amount is 4030.88 RS
Requesting Refund for Failed Insurance Payment
I recently attempted to make a payment for my insurance policy but encountered an issue with the payment. I have been unable to receive confirmation that the payment was successful and would like to request a refund of the amount is 4030.88 RS
My money refund bank
I was bill payment of credit card on march it was successful but still amt not reflecting to SBI credit card ac .
That's why I paid late fees to SBI card and also reflect to cibil score what can I do I am totally disappointe
Dear sir, Phone per account
Dear sir, Phone per account is locked since 5 to 6 years because of I was in Oman,Muscat.there was my personal phone number+
Pay Phone processing payment
Pay Phone processing payment refund money gopilalbalai2010@gmail contact us
My Money Refund
I was bill payment of credit card on march it was successful but still amt not reflecting to SBI credit card ac .
That's why I paid late fees to SBI card and also reflect to cibil score what can I do I am totally disappointe contact us
My money refund
I was bill payment of credit card on march it was successful but still amt not reflecting to SBI credit card ac .
That's why I paid late fees to SBI card and also reflect to cibil score what can I do I am totally disappointe
Refund my money
Refund my money
Refund My moneiy
फोन पेय से other bank दूसरे bank ँमे teransafer दूसरे bank teranfaer नहीं आये ःह्8 othrt bank से amaunt कट गया ःहै date 11/05/23 time 13.35 बजे email mani3019 [at] gmail [dot] com
I was bill payment of credit
I was bill payment of credit card on march it was successful but still amt not reflecting to SBI credit card ac .
That's why I paid late fees to SBI card and also reflect to cibil score what can I do I am totally disappointe
Amount deducted
My friend send amount my account 2000amount received but amount was not send my account
Complaint
I appalled for bajaj emi card I lost my money in phone pay rupees 699 pls i wands refund my money
Complaint
Plz unlock my phone pay number
money not credited into my bank account
merchant transfer the ammount but not credited into my bank account i still waiting last night
Refund my money
Sir my gift card money got transferred from 858 bank to phone pe app by mistake by mistake. which is deducted from my account. how can i ask for it back?
Rifund my money
Rispect sir my account is didect many par maththly rs 241 rs manth to manth y cut my account ditect many i am full cunfusd please help mi and give mi my many pleased
mera ek payment refund nahi huwa hai 7500 failed ho
Xxxxxxxxxxx. please mera payment refund kar do agar aysa hi chalta raha to phonepe kon biswas karge please sir help
Amount not credited to receivers account
Hello sir, m Divya, on 9th August night I made a phone pay transaction of Rs. 5000/- to Hema .G ( banking name) amount is debited from my account, but it is not credited to receiver's account, pl return my amount as soon as possible
Thank you
Dear sir, 22 june 2022 my
Dear sir,
22 june 2022 my transaction failed and amount debit from my account..
Phonepe customer support tell that amount will refund before 27 june 2022..
My amount not refunded till now..
I visited my bank today.. their are telling this problem is from phonepe not in bank..
Please refund my amount immediately
Your's faithfully
Unsuccessful for receivers account
On phone pay my account showing as send successful but receivers account still showing as processing
Not Satisfied
I will stop using PhonePay Today....
I Will Uninstall Now....
If you want to recharge, you have to pay commission...
GooglePe & Amazon Pay is much better than PhonePe...
Always Available Cashback Offer.
Now Very 3rd Class PhonePe Service.
Refund money
Dear sir please sir my amount is DVD please refund 30000 and pending refund please contact me 7810.87.6438....
Refund
My money debited from my account 1150 but they not received. Please refund my money back my phone 781.O876.438...
Money debuted from account paid for loan
This is 3 class service I have paid EMI to janalaxmi finance which is last day after that they charge 250 rs fine and before 5th if wont pay they send payment to bank also now my money neither in bank nor janalaxmi received the payment I have done on 5th earlier morning now you are asking 3 days who will responsible for this fine belive on phonepay we have taken wrong decision calling bank they asking 7 day that to resolve but janalaxmi finance calling for EMI I dont have money to pay now.
Where the money has gone now.
Phone pe fastag recharge
Sir I am recharge fastag wallet with 5000
But amount not credited in my phone people account please check on this Trasaction and refund my amount
Refund my IRCTC amount
Sir,
Mene delhi to banglore k liye tickets book ki thi jo ki 12 Oct 21 ko ki gyi thi
Sir amount debited details as per follows -
1. 1748.68 - Book Confirm
2. Three times 3x1747.70 - Amt debit Not Booked
3. 4515.40 - Amt debit Not Booked
So, i have 05 times call to phone pay customer care, but no have response regarding this.
Thus, I requested you you solve my issue/problem as soon as.
Ticket
Main ek ticket 9 Jan ko book karne ke liye ek payment Kiya tha mera payment successful ho gaya tha lakin ticket booked nhi hua tha.So I want refund my money.
Phonepe
My money deposit to phonepe customer not responding without any questions please help me appka nam kiya hai aur yah bhi bataya gaya hai ki vah apane phonepe hai aur mujhe apane phonepe
Wrong transaction
I made wrong transaction to a account from my account, I just want find out the account number which I am not able to at Phonepe. Kindly help.
Refund money
Sir mene apni fee jama ke thi par transaction tohogye par payment bhi ho gye par abhi tek jama nhi huihaa app please mere pase vapas dilvado please sir
Wallet amount
My phone pe wallet 5000 amount and my wallet is diacctivat and my money not received my credit card please help
Refund issue
Dear sir my two transactions is fending amount is debit from my account but transaction is fending plz refund my amount
Transaction Date 01 Sep 2021.
Quickly action plz
Tnq
Yesterday I 10000 in other
Yesterday I 10000 in other account transfer but not clear payment but my account debit so plz refund phone pe plz
Fraud issue
Dear sir
My two transactions are fraud person I'd and debited my account six thousand .but transection is link click from phn pe inside suddenly money send fraud person.please refund my money.
Transection date 04/10/21
Quick action
Thnkq
Transaction failed but money debited from my account
Actually I want to recharge 5000 to dafabet eventhough the transaction is failed and 5000 has bedited from my account I can't even see the transaction In my phone pay app kindly respond and do needful as soon as possible....
Phone pay
Mainne 300 rupaye galti se jamshed name ke transition ho geyi hei please mere rupaye
Waapas kiye jaayen
Transaction failed but money debited from my account
Transaction failed but money debited from my account
Gift voucher
1st september i have got one message that i have won 1950 and ask me to get it threw bank. And amount debited from my account. Pls help me how to redeem the amount.
payment not credit to his account
mene apne phone pee se 5000 ka transation kiya tha but jis account me kiya tha usme credit nhi hua abhi tak
double peyment
sir mere account se bijli bill me do baar paisa cala gya plz use return kar de
2 baar payment ho gya ek unsuccessful bata raha hai
Plz refund my payment 327
My transaction was but money cut
Not refunded my money
refund money
Sir my balance is deducted from googlepe 6000
refund money
My money is deducted in my google pay account I paid 199 in flipcart but not paid in flip cart please help me sir
refund
i have pa id cred it card bi ll of Rs 20000/-thro ugh pho ne pay app on 8th Janu ary 2020 at 3:34 pm ,trans action got succ ess ful(paid) and amo unt dedu cted from ph one pay acc ount,but rece iver didn't rece ived mon ey till now, the trans action ID: N. want my mo ney back ,plea se look into this and try to res olve soon .
Payment cred app
Hi Sir,xxx
i have pa id cred it card bi ll of Rs 20000/-thro ugh pho ne pay app on 8th Janu ary 2020 at 3:34 pm ,trans action got succ ess ful(paid) and amo unt dedu cted from ph one pay acc ount,but rece iver didn't rece ived mon ey till now, the trans action ID: N. want my mo ney back ,plea se look into this and try to res olve soon number 983xx253xx68xx40...
fraud ne mera 100000/- one
fraud ne mera 100000/- one laks rupea phone pay se utha liya. Please sir refund kar di giye. Mene google pe search kiya help line number. Or jab phone kiya us number par to a natija hua mera sath.
Please refund my 1599 wrong
Please refund my 1599 wrong tranfer to unknown link
Hi Sir,xxx i have pa id cred
Hi Sir,xxx
i have pa id cred it card bi ll of Rs 20000/-thro ugh pho ne pay app on 8th Janu ary 2020 at 3:34 pm ,trans action got succ ess ful(paid) and amo unt dedu cted from ph one pay acc ount,but rece iver didn't rece ived mon ey till now, the trans action ID: N. want my mo ney back ,plea se look into this and try to res olve soon .
Refundead
i have pa id 890 2665 305 refund my money back to
Refundead
i have pa id cred890 2665 305 it card bi ll of Rs 20000/-thro ugh pho ne pay app on 8th Janu ary 2020 at 3:34 pm ,trans action got succ ess ful(paid) and amo unt dedu cted from ph one pay acc ount,but rece iver didn't rece ived mon ey till now, the trans action ID: N. want my mo ney back ,plea se look into this and try to res olve soon .
Someone take my money without
Someone take my money without my permission please help me to get my money
Sir, Ek fraud ne mera
Sir,
Ek fraud ne mera 100000/- one laks rupea phone pay se utha liya. Please sir refund kar di giye. Mene google pe search kiya help line number. Or jab phone kiya us number par to a natija hua mera sath.
Hi Sir,xxx i have pa id cred
Hi Sir,xxx
i have pa id cred it card bi ll of Rs 20000/-thro ugh pho ne pay app on 8th Janu ary 2020 at 3:34 pm ,trans action got succ ess ful(paid) and amo unt dedu cted from ph one pay acc ount,but rece iver didn't rece ived mon ey till now, the trans action ID: N. want my mo ney back ,plea se look into this and try to res olve soon .
reply
ordered 3 combo
ordered 3 combo shirts
Totally wrong shirts delivered and also 2 shirts delivered not 3 ....
Customer care no. Switched off...
Immediately respond or else will take to consumer court....
Hello sir my money struck in
Hello sir my money struck in 5 days ago sir send my money back 34026 amount
Hello sir my money struck in
Hello sir my money struck in 5 days ago sir send my money back 34026 amount
Someone take my money without
Someone take my money without my permission please help me to get my money back...09000131107Xxxxxxxxxx
Phone Pe Dear sir. My money
Phone Pe Dear sir. My money debited from my account but they not received. Please refund my money back thank you.
Sir mera phonepe se kisi yaha
Sir mera phonepe se kisi yaha phonepe pe paisaa vej rahe the tab mera paisa pending ho chuka hai please mera paisa refund mil sakta hai
my deducted my account but
my deducted my account but they not received money please send my money sir RS11000
money deducted my account but they not received money
please return my money
Sir, My money
Sir, My money 070617.-82403debited from my account Rs.353 /- for Airtel digital TV DTH. but My DTH TV is not recharged. So Please refund my money in my account. thank yous
Pvt Ltd..xx
Pvt Ltd..xx
Teansacation related
Dear sir mai balance transfer kiya tha phone pe se account me amount 20000 ka tha par mere account se debit ho gya par benificiary ke account me credit nhi hua hai 30 September 2020 ko ye transaction kiya tha please solved this problem please mera balance wapas kar dijiye
Refund amount call me sir
Dear sir number 9563.46.8428 mai balance transfer kiya tha phone pe se account me amount 20000 ka tha par mere account se debit ho gya par benificiary ke account me credit nhi hua hai 30 September 2020 ko ye transaction kiya tha please solved this problem please mera balance wapas kar dijiye
amount transaction INR 1720/-
amount transaction
INR 1720/- has been debited from the account on 22nd September 2020 through PhonePe. Please refund the amount ASAP.
Bharatshukla is the person I paid to from phonepe. Please rufund my money back...09000131107xxxxxxxxxx
Sir, My money debited from my
Sir, My money debited from my account Rs.353 /- for Airtel digital TV DTH. but My DTH TV is not recharged. So Please refund my money in my account. thank you...09000131107xxxxxxxxxx
Dear sir pls helf my refand
Dear sir pls helf my refand 2500 rupes galti se galt no me chale gaye he sir .Transaction
17/06/2020
Sir refnd my mobile no..09000131107xxxxxxxxxx
Refund my amount
29/9/2020 mere paise kat gaye hai abhi tak paise aye nahi hai 2000 amount
Not receiving money
Not receiving money for my account
Please refund my money
Sir, My money debited from my account Rs.353 /- for Airtel digital TV DTH. but My DTH TV is not recharged. So Please refund my money in my account. thank you
Fraud amount transaction
Fraud amount transaction
INR 1720/- has been debited from the account on 22nd September 2020 through PhonePe. Please refund the amount ASAP.
Bharatshukla is the person I paid to from phonepe. Please rufund my money back.
Fraud amount
Fraud amount transaction89458=39987
INR 1720/- has been debited from the account on 22nd September 2020 through PhonePe. Please refund the amount ASAP.
Bharatshukla is the person I paid to from phonepe. Please rufund my money back.
Not received wallet money in my acc
Dear sir/mam
I have add 500rs in phone wallet date 19/9/20 and after adding money I have close wallet of phone pay after closing successful wallet of phonepe but I have not received money in my bank account so please solve my problem as soon as possible
06/07/20 ko 1500 sau account
06/07/20 ko 1500 sau account me dale aur 07/07/20 ko ek dukan me 500 sau transfer kiya aur turant message aaya ki aapka account me 716 rupees hai , batao 1500 me 500 transfer kiya tho usme 1000 hona chahiye sir bataye sir utna agar kat jayega tho phone pe rakhne se kya fayda hai
Paisa me account me nhi aaya hai
Sir,
Mera dost chennai se 4000 rupees mere account pe paisa veja tha but wo mere account me nhi aaya hai aur ek bar bahut pahle kisi dusre account number me so kar rha tha 14 din ho gya koi jawab nahi aaya . please help kijiye
Money debited from the account rechrge still pending
Money debited from my account and rechrge still pending ..plzz refund my money as soon. As possible
Transaction fail
Refund chahie Mujhe
Money tranfer
I send the money but no credited in my reciver accuont