PNB Credit Card Customer Care No. 1800 180 2345

Updated on Tuesday, 19 November 2024 - 5:21pm
Organization: 
Toll free Number(s): 
  • 1800 180 2345 (For Customer Support, 24*7)
  • 1800 572 9500 (To check reward point balance)
All India Number(s): 
  • 0120-4616 200 (For Queries, 24*7)
Website: 
Official Website

IVRS Menu : 1800 180 2345

  • Press 1 : To apply for a PNB credit card.
  • Press 2 : To know your Application Status.
  • Press 3 : If you are an existing customer.
  • Press 9 : To connect with customer care executive.
  • Press 0 : To repeat the Menu.

Emails

  • creditcardpnb [at] pnb [dot] co [dot] in (Credit card queries)
  • support [at] pnbrewardz [dot] com (Reward point balance)

Install App

Important Link

SMS Services

  • Send SMS to 7092200200
Sr No. Service Name SMS
1 To activate
a Card		 ACTIV <space> <last 6 digits of your Credit Card> <space> <DOB in ddmmyyyy>
2 Deactivate
Card		 DEACTIV <space> <last 6 digits of your Credit Card> <space> <DOB in ddmmyyyy>
3 Card Hotlisting HOT <space> <last 6 digits of your Credit Card> <space> <DOB in ddmmyyyy>
4 Card PIN Generation CARDPIN <space> <last 6 digits of your Credit Card> <space> <DOB in ddmmyyyy>
5 Mini Statement CCBAL <space> <last 6 digits of your Credit Card> <space> <DOB in ddmmyyyy>

Auto Debit Request Process

  • You can request for Auto Debit via email at creditcardpnb [at] pnb [dot] co [dot] in or by filling this Auto Debit Request Form or you can visit
    Address: Punjab National Bank,
    Credit Card Processing Centre,
    3rd Floor, Rajendra Bhawan, Near Metro
    Station Rajendra Place, New Delhi-110008

Grievance Redressal

Level 1:

  • If you have any query/complaint then firstly you have to call 18001802345 or email at creditcardpnb [at] pnb [dot] co [dot] in, support [at] pnbrewardz [dot] com

Leve 2:

  • If your query is not resolved then you can contact at follwoing details:
    Contact No.: 0120-4478925, 0120-4616200, 8826204600
    Email: creditcardho [at] pnb [dot] co [dot] in
    Adress:Credit Card Processing Centre,
    Ground Floor C-24, Sector 58,
    Noida Uttar Pradesh 201301.

Level 3:

  • If you have query related to disputed transactions then, you have to email at creditcarddispute [at] pnb [dot] co [dot] in
  • If you have query about NPA related issues you have to email at ccdnpa [at] pnb [dot] co [dot] in

Level 4:

  • You can also lodge your complaint online through CMS Portal.

Address

Punjab National Bank,
Credit Card Processing Centre,
3rd Floor, Rajendra Bhawan, Near Metro
Station Rajendra Place, New Delhi-110008

Parent Article: 
PNB Customer Care Number 1800 1800

Comments

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Submitted by B K Agarwal (not verified) on Thu, 09/05/2019 - 1:56pm.

Sir
My credit card has been debited by some one for Rs 30000/- & Rs 10000/- on date at 12.25 PM & 12.26 PM
and both transactions are lying as un-cleared.
I have hot listed my card at the toll free number.
Please help me to recover my amount.
Thanks
B K Agarwal

Excess charges in my credit card statement

Submitted by bollaram Devender (not verified) on Thu, 17/05/2018 - 9:31pm.

Good evening, I am existing credit card customer and having Pnb MetLife policy holder for the last 5 year also my salary credit onto PNB account. I am having fully confident and happy to have company with PNB.But in my credit card you have billed huge amount on many charges around with in small amounts .I request you kindly deduct Rs.4500 less in statement.I don't continue,I want pay full amount onetime.