Qantas Airways Customer Care Numbers

Organization: 
All India Number(s): 
  • 022 6111 1818(Booking)
  • 022 6685 9110(Lost ,Delayed,Damaged Baggage)

Important Link

Head Quarters Addresses :

Qantas Airways Limited
10 Bourke Road
Mascot, New South Wales - 2020
Australia

Contact Numbers

For Information and Reservations Anywhere in Australia
Area Phone Number Open Hours
Flights 13 13 13 24 hours, 7 days a week
Qantas Holidays booking and enquiries
13 14 15 9.00am-8.00pm Mon to Fri, 9am-5pm Sat AEDT
Hotels 1800 893 844,
+61 2 9304 7020

9am to 10pm AEDT, 7 days a week
Arrivals and Departures 13 12 23 24 hours, 7 days a week

List of Contact Numbers & Addresses in the World :

Africa

City Address & Open Hours Phone 
Ghana Open 8:00-17:00 Mon to Fri  302 24 40 43
Kenya Open 8:00-17:00 Mon to Fri  701 948 795
South Africa    21 4273128

America :

Country  Address & Open Hours Phone
Argentina Open hours: 9am to 6pm, Mon to Fri 0800 122 0337 National toll free)
Brasil Open hours: 9am to 6pm, Mon to Fri 0800 892 3346 National toll-free)
Chile Edificio Parque Sur
Cerro El Plomo 5420
6th Floor – Office 608
Nuevas Las Condes,
Santiago
Open Hours: 9am-6pm, Mon to Fri
800-835882 National toll-free+ 56 2 2 817 9500
Colombia EmAustralia
Calle 116 9-35
Bogotá
Open hours: 8.30am-5.30pm Mon to Fri
1-800-752 2347 National toll-free+ 57 1213 2062
Canada Open hours: 24 hours, 7 days a week

Customers in Canada who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week.  The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500.
1 800 227 4500
Mexico Open hours: 24 hours, 7 days a week +1 800 227 4500
Peru MP Representaciones S.A. Av. Conquistadores 256 Of. 601
San Isidro
Open hours: 9am to 1pm and 2.30pm to 5.30pm Mon to Fri
0-800-00882 National toll free+ 551 221 4444
USA Open hours: 24 hours, 7 days a week

 

Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week.  The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500.

Learn more about the National Relay Service.

1 800 227 4500

Asia :

City  Address & Open Hours Phone
Bali KUTA PARADISO Hotel
Jl.Kartika Plasa
Tuban - Kuta, Indonesia
Open hours: 8.30am-5pm Mon to Fri
+62 21 2555 6300
Toll free numberafter hours/public holidays001 803 61786
Bangkok 21st Floor, Charn Issara Tower
I942/162 Rama 4 Road
Silom, Bangrak
Open hours: 8.30am-5pm Mon to Fri
+ 66 2 632 6611
Beijing Unit 510, 5th Floor East Ocean Center
A24 Jianguomenwai Avenue
Chaoyang District
Open hours: 9am-5pm Mon to Fri
800 819 0089 Toll free number in China for desk phone users.
400 888 0089 Toll free number in China for mobile phone users.
Ho Chi Minh City HT&T Travel Vietnam
Level 2, Ben Thanh TSC Bldg,
186-188 Le Thanh Ton, Dist 1
Open hours: 8am-12noon and
1.30pm-5pm Mon to Fri,
8am-12noon Sat
+848 3910 5373
Guangzhou Hangda Ticket Agent ShanghaiCo Ltd -
Guangzhou Branch
Unit 1106, Tower B, Center Plaza,
161 Linhe Road West, Tianhe District
Open hours: 9am-5pm Mon to Fri
+86 20 3862 1600
Hong Kong 

1801, 18/F, Tower I, Admiralty Centre
18 Harcourt Road, Admiralty, Hong Kong
Travel Centre
9am-5pm Mon to Fri
9am-12.45pm Sat, Sun and Public Holidays are closed

 

+852 2298 8111
Telesales Centre
9am-6pm Mon to Fri
9am-1pm Sat
Sun and Public Holidays are closed

Jakarta Prudential Tower
19th Floor
JLN. Jendral Sudirman Kav.79
Open hours: 8.30am-5pm Mon to Fri
+62 21 2555 6300

Toll free number after hours/public holidays001 803 61786
Kuala Lumpur All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply. +60 3 2053 5033
Manila HT&T Travel Philippines
10th Floor Salustiana D Ty Towers
104 Paseo de Roxas
Legaspi Village, Makati City
Open hours: 8.30am-5pm Mon to Fri
+63 2 812 0607
Mumbai  4th Floor, Rear Wing
Sunteck Centre
37-40 Subhash Road
Vile Parle EastMumbai 400057
India
Open hours: 9.15am-1.30pm and 2pm-5.30pm
Monday to Friday
+91 22 6111 1818
Seoul HT&T Travel Korea 
15th Floor
Soonhwa Building 5-2 Soonhwa-Dong Chung-Ku
Open hours: 9am-6pm Mon to Fri,
9am-12noon Sat
+82 2 777 6871
Shanghai Room 3202, 32F
K Wah Centre
1010 Huai Hai Middle Road
Open hours: 9am-5pm Mon to Fri
800 819 0089 Toll free number in China for desk phone users.
400 888 0089 Toll free number in China for mobile phone users.
Singapore For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. Local call costs apply. +65 6415 7373
Surabaya For all enquiries, please call our Jakarta office +62 21 2555 6300

Toll free number after hours/public holidays001 803 61786

Taipei HT&T Travel Taiwan
11F-1
No.111 Songjiang Road
Taipei 10486
Taiwan
Open hours: 9am-5pm Mon to Fri
+886 2 2509 2000
Tokyo  Open hours: 9am-5pm Mon to Fri except national holidays. After hours, calls may be diverted to Australia. 03 6833 0700 Callers within Tokyo
0120 207 020 Toll freeOutside Tokyo/Kanto areas

Europe :

City Address & Open Hours Phone
Amsterdam Open hours: 9am-6pm CET Mon to Fri 
Email correspondence in English only:qantasbenelux [at] mindpearl [dot] com 
020 2035425
Athens Via Gregoriana, Rome. +39 06 69781471
Brussels Open hours: 9am-6pm CET Mon to Fri 
Email correspondence in English only:qantasbenelux [at] mindpearl [dot] com 
027 00 67 81
Belgrade QA Travel Aviation
Vranjska6, 11000 Belgarde
Open hours: 8:30am-4.00pm Mon to Fri
Fax:+381 11 4062 064
+381 11 4146 542
Copenhagen Open hours: 9am-6pm CET Mon to Fri 
Email correspondence in English only:qantascandinavia [at] mindpearl [dot] com 
+43 31 49 76
Dublin For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. +353 1 407 3278
Frankfurt Open hours: 9am-6pm CET Mon to Fri
Email: qantasgermany [at] mindpearl [dot] com
069 299 571421
Geneva Open hours: 9am-6pm CET Mon-Fri
Email correspondence in English only:qantasswitzerland [at] mindpearl [dot] com 
044 511 12 37
Helsinki Open hours: 9am-6pm CET Mon to Fri
Email correspondence in English only:qantascandinavia [at] mindpearl [dot] com 
09 72 519 763
Istanbul TAL Aviation Ltd
Halaskargazi Cad. No. 2 Daire 3
Harbiye-Istanbul
Open hours: 9am - 5.30pm Mon to Fri
+90 212 251 1315
London For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. 0845 7 747 767
+44 208 600 4300
Luxembourg Open hours: 9am-6pm CET Mon to Fri
Email correspondence in English only:qantasbenelux [at] mindpearl [dot] com 
+24 87 17 82
Madrid Movac International
Ramirez de Arellano, 17-5a planta
28043 Madrid
Open hours: 9am-2.30pm and 3.30pm-6pm Mon to Fri
+34 91 542 1572
Moscow TAL Aviation Ltd
20 Sadovaya Kudrinskaya Str.
Office 206.
Moscow, Russia
Open hours: 9.30am-6pm Mon to Fri

+7 495 2344074,

+7 495 2344075,

+7 495 2344076,

+7 495 2344077

Oslo Open hours: 9am-6pm CET Mon to Fri
Email correspondence in English only:qantascandinavia [at] mindpearl [dot] com 
23 02 46 49
Paris Open hours: 9am-6pm CET Mon to Fri
Email: qantasfrance [at] mindpearl [dot] com
01 57 32 92 83
Rome Open hours: 9am-6pm CET Mon to Fri
Email: qantasitaly [at] mindpearl [dot] com
+029 129 4801
Stockholm Open hours: 9am-6pm CET Mon to Fri
Email correspondence in English only:qantascandinavia [at] mindpearl [dot] com 
08 59 366 382
Tel Aviv Tal Aviation
29 Ben Yehuda Street
Open hours: 9am-5pm Sun to Thur

Reservations: + 3795 2133

Admain/Sales: + 3517 9155
Vienna BFS Touristik
Heiligenstadterstr. 31/2/5
A-1190 Vienna
Open hours: 9am-12.30pm and 1.30pm to 5pm Mon to Fri
Email: qantas [at] bfs [dot] at
Fax: +43 1 587 2692
+43 1 587 7771
Zurich Open hours: 9am-6pm CET Mon to Fri
Email correspondence in English only:qantasswitzerland [at] mindpearl [dot] com 
044 511 12 37

 

Middle East :

City Address & Open Hours Phone
Abu Dhabi Omeir Travel Agency LLC
Airlines Tower, Khalifa Street,
P.O. Box 267, Abu Dhabi U.A.E.
Open hours: 8am to 1pm, 4.30pm to 7.30pm Sat to Thur
+971 2 6118640
Bahrain Kanoo Travel Agency
45/153 Al Khalifa Road,
Manama, Kingdom Of Bahrain
Open hours: 9am to 5pm Sun to Thur
+97317220 743
Damman Kanoo Travel
Al-Khobar, Eastern Province KSA
Eastern Province - Kingdom of Saudi Arabia
Open hours: 8.30am to 1pm and 3.30pm to 7pm Sun to Thur 8.30am to 1pm Sat
+966 13 882 3711 ,
+966 13 882 2467
Dubai Dnata Travel Centre
Sheikh Zayed Road,
Dubai
Open hours: 9am-9pm Sat to Thur
E-mail: qantas [at] dnata [dot] com

Dubai Airport Sales Desk
Open hours:10pm-10am 7 days a week
+9714 389 8111





+971 4504 8176,
+971 56 6866084
Jeddah Attar Travel
Movenpick Hotel Madina Road,
Jeddah 21425
Open hours: 9am to 1.30pm and 5pm to 8.30pm Sat to Thur
+966 2 669 3376
Jordan Hashweh Corporation
33 Ali Nasooh Taher Street Swefieh,
P.O.Box 850322 - Amman 11185 - Jordan
Open hours: 9am to 5pm Sat to Thur
+9626 5862288,
+9626 5862299
Kuwait G.S.A Alghanim Travel
Dar Al Awadi Complex,
Ahmed Al Jaber Street, Sharq,
P.O.BOX 81, Safat 13001, Kuwait
Open hours: 9am to 6pm Sat to Wed
+965 22467139
Oman Sama Travel and Services International LLC
Ernst & Young Building
Ground floor, Qurm near CCC complexOpen hours: 8am to 5pm Sun to Thur

+968 24559941,

+968 24559942
Qatar Darwish Travel Bureau
Buzwair Market,
Industrial Area Main Street, Opp BMW
Open hours: 10am to 6pm Sat to Thur
+974 44119017 ,
+974 44680536 ,
+974 44418666
Riyadh Kanoo Travel
Kanoo Tower
King Abdulaziz St. Old Airport RoadBeside Minhal Crown Plaza Hotel
Riyadh, Saudi Arabia
Open hours: 8.30am to 1.00pm and
4pm to 7pm Sun to Thur
8.30am to 1pm Sat
+966 1 4772228
Syria Sanadiki Travel Services
Fardoss street
P.O.Box : 7784
+ 963 11 22 39 800

South Pacific :

City Address & Open Hours Phone
Apia Polynesian Airlines
NBF Building, Level 1
Beach Road
+685 21261 ,
+685 21525
Auckland Qantas Sales Desk
Auckland International Airport at departures, opposite counter 55
Open hours: 4.10am-6.00pm 7 days a week
+64 9 3578900
0800 808 767 outside of Auckland areaNumbers divert to our Contact Centre. Open 24hrs a day, 7 days a week)
Christchurch For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. 0800 808 767
Nadi Arrival Concourse
Nadi Airport
Open hours: 9am-5pm Mon to Fri
+679 672 2880
Norfolk Island Burnt Pine Travel
Taylors Road
Open hours: 9am-5pm Mon, Tues, Thu, Fri,
Open hours: 9am-12.30pm Wed, Sat
+6723 22195
Noumea Le Village Rue de Verdun
Open hours: 8am-3pm Mon to Fri
+687 28 6546
Papeete Travel Center
Ground Floor, Vaima Shopping Centre
Boulevard Pomare
Open hours: 8am-5pm Mon to Fri, 8am-11am Sat
+689 43 0665
Port Moresby 1st Floor, Credit House
Cuthbertson Street
Open hours: 8am-5pm Mon to Fri
+675 308 3200
Port Vila Air Vanuatu
Air Vanuatu House
Rue de Paris
Open hours: 7.30am-5pm Mon to Fri,
Open hours: 8am-11.30am Sat
+678 23848
Queenstown For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. 0800 808 767
Rotorua For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. 0800 808 767
Suva Travel King Limited
BSP Building
Ground Floor
Victoria Parade
Suva
Open hours: 9am-5pm Mon to Fri
+679331 3888
+679331 1533
Wellington Qantas Sales Desk
Wellington International Airport
Open hours: 4am-7am and 12pm-4.30pm
7 days a week
0800 808 767
Number diverts to our Contact Centre. Open 24hrs a day, 7 days a week)

 

List of Airports Contact Numbers for Lost Property Equiries :

Domestic Australian Airports Phone Number
Adelaide Domestic and International

Opening Hours Mon-Fri 7.30am to 10.30am

088208 8858
Alice Springs

Opening Hours 7 days 8.30am to 5.30pm 

088950 3915
Ayers Rock Uluru

Opening Hours 7 days 9am to 3pm

088956 2255
Brisbane Domestic

Opening Hours 7 days 10am to 2pm

073867 3264
Brisbane International

Message Bank Facility

073307 9086
Cairns Domestic and International

Opening Hours Mon-Fri 9am to 5pm

074050 4235
Canberra

Message Bank Facility

026275 5446
Darwin Domestic and International

Opening Hours 7 days 9am to 4pm and 4.30pm to 1am

088920 4637
Gold Coast

Opening Hours 7 days 7am to 9pm

075688 6707
Hobart

Opening Hours 7 days 5am to 9pm 

036248 3912
Launceston

Opening Hours 7 days 8am to 8pm

036398 6915 ,

036398 6922

Melbourne Domestic and International

Opening Hours 7 days 7am to 9pm   

038336 4444
Melbourne Domestic and International

Found Property Opening Hours Mon-Fri 9.30am to 2.30pm

038336 4100
Perth Domestic and International

Opening Hours 7 days 10.00am to 3.00pm

089270 9433
Sydney Domestic

Opening Hours 7 days 7am to 9pm 

029952 9529
Sydney Domestic

Found Property open Mon-Fri 7am to 1pm

029952 9312
Sydney International) 1300 653 077
Townsville 074758 0019
International Airports Phone Number
Auckland 0800 224 872
Bangkok +66 2 134 1016
Beijing +86 10 6459 0629 or
+86 10 6459 0648
Christchurch +64 3 374 7104
Dallas/Fort Worth +1 866 767 2247
Denpasar Bali) +62 361 751 011
Dubai
Opening Hours Sun-Thu 7am to 3pm
+9714 504 8463
Frankfurt +49 69 6902 0439
Hong Kong +852 2180 2120
Honolulu +1 808 836 2461
Jakarta +62 21 550 7096
Johannesburg +27 11921 6710
Los Angeles +1 866 767 2247
London Delayed, Missing and Damaged Baggage Enquiries

London Found Property)

+44 20 8745 0823

+44 20 8976 9500

Manila +63 2 832 2956 or
+63 2 832 2978
Mumbai +91 22 6685 9110
New York +1 800 422 9499
Noumea +687 35 26 15
San Francisco +1 866 767 2247
Shanghai +86 21 68340323 or
+86 21 68340324
Singapore +65 65 41 8554
Tokyo +81 476 34 3113
(Within 5 days of arrival)
Wellington +64 4 388 0400

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