Skyscanner Customer Care

Updated on Friday, 22 April 2022 - 9:27am

Organization:

Skyscanner

Website:

Official Website

Important Links

App

Offices

United Kingdom, Singapore, Spain,
China, United States, Hungary, Bulgaria

UK company number

04217916

Registered Office

Skyscanner Limited
Floor 6, The Avenue,
1 Bedford Avenue,
London,
WC1B 3AU

Correspondence Address

Skyscanner Ltd
Quartermile One
15 Lauriston Place
Edinburgh EH3 9EN
United Kingdom

Comments

Ticket cancelled but amount not credited

Submitted by Mr Shiv Shankar (not verified) on Sat, 30/11/2024 - 2:37pm.

My Indigo flight got canceled for 27th Nov 2024. IndiGo has already refunded the amount. kindly make a payment to my account as soon as possible, pnr no is XVDM6C (Delhi TO Bhubaneswar) travel date 9th june
PNR NO IS XVDM6C(Delhi TO Bhubaneswar) travelling date 28th Nov

Not got a valid tickets

Submitted by Akshay yadav (not verified) on Tue, 12/11/2024 - 12:39pm.

I booked ticket from flight mojo given by skyscanner I paid money but not getting the flight I tried too much to contact but not gave a suitable even I told in skyscanner not listen kindly please help me.

Amount deducted but tickets not received

Submitted by Ankur Pandita (not verified) on Fri, 01/11/2024 - 6:08pm.

Have booked the flight tickets to and fro from Bangalore to Delhi but did not receive the tickets. The amount has however been deducted from my Bank account. Please assist.

Thanks
Ankur Pandita

Amount deducted but yet not recieved the ticket

Submitted by Anonymous (not verified) on Fri, 06/09/2024 - 6:31pm.

The amount has been deducted but i havent recieved the ticket or any kind of confirmation. Please reply asap

Payment is deducted but ticket confirmation didn't came

Submitted by Srikanth (not verified) on Wed, 28/08/2024 - 6:54am.

30min back I have done a payment to book an ticket but money got deducted didn't get any confirmation of ticket even I can't even see in goibibo account as well.

payment deduct but ticket not get

Submitted by shaikh rahematullah (not verified) on Sat, 10/08/2024 - 10:23am.

Hi
I book the ticket through Skyscanner ,from card payment deduct but ticket i did not get. Kindly help me.

No flight confirmation money debited

Submitted by Anonymous (not verified) on Mon, 05/08/2024 - 2:34pm.

Amount is deducted for spice-jet flight for 4th aug delhi to Guwahati but no confirmation received through mail or number. Please look into the matter. Please look into the matter with priority

not received the indigo airline ticket (payment deducted)

Submitted by anand viswanathan (not verified) on Fri, 19/07/2024 - 3:03pm.

Hello this is very urgent as I had booked my indigo flight on 27th JUNE which is for tomorrow.
I have yet not received the indigo airline ticket though payment is deducted.

Please reach out to me urgently.

not get confirmation of flight booking payment deduct

Submitted by prashakha bhardwaj (not verified) on Fri, 05/07/2024 - 11:23pm.

I booked indigo flight through your skyscanner WEBSITE but once I entered all the required details and made the payment. Then I received payment deduction notification from the bank side but I didn't received payment confirmation from skyscanner or indigo side through mail or any other mode. This is very urgent please reply as soon as possible

(Not confirm)

Submitted by Navin rizwani (not verified) on Thu, 30/05/2024 - 1:23pm.

I booked indigo flight through your skyscanner app but once I entered all the required details and made the payment. Then I received payment deduction notification from the bank side but I didn't received payment confirmation from skyscanner or indigo side through mail or any other mode. This is very urgent please reply as soon as possible

Payment is done but didn’t receive the E ticket

Submitted by Rubina (not verified) on Sat, 15/06/2024 - 12:17am.

Hi Team,

I have done the payment for Indigo airlines my payment is successful I got payment deduction mail but I didn’t receive any confirmation about the tickets and I didn’t receive the e-ticket. It’s an emergency please respond ASAP

Regards
Rubina

No flight confirmation money debited

Submitted by Anonymous (not verified) on Mon, 20/05/2024 - 8:31pm.

Amount Rs 2050 is deducted for Akasa flight for 29th may Guwahati to Agartala but no confirmation received through mail or number. Please look into the matter. Please look into the matter with priority

Amount Debited but Flight Not Booked

Submitted by Nilanjana Hazra (not verified) on Mon, 13/05/2024 - 9:35pm.

My amount is deducted for indigo flight for 7th June Mumbai to Kolkata but no confirmation received through mail or number. Please look into the matter. Please look into the matter with priority

Amount deducted but not received booking confirmation

Submitted by Anushka (not verified) on Fri, 12/04/2024 - 7:20pm.

I booked indigo flight

Submitted by Kishan Srivastava (not verified) on Tue, 09/04/2024 - 8:30pm.

Amount deducted but didn't receive E-ticket

Submitted by Padma Devi (not verified) on Mon, 08/04/2024 - 11:57pm.

Hi ,

I have booked my ticket from Delhi to NY via skyscanner on April 6th 2024 and 12:30 am and I received confirmation email that ticket is booked. I also received Airline reference number : 3KU64D and booking number: BCA-5523084. I have not received any E-ticket, I checked with related Airlines ( Emirates) and they have no information about this ticket in their system . My ticket amount got deducted already and its been 3 days now that I have not received e-ticket .

One more interesting thing that I booked my ticket from skyscanner and confirmation email was sent by BudgetAir.com.

Please refund my amount so that I can book another ticket.

Thanks,
Padma

Payment made but no confirmation

Submitted by Padma Priya (not verified) on Thu, 01/02/2024 - 12:02am.

I have made multiple city booking on Indigo flight for coimbatore from Hyderabad on 26 April 2024 and kochi to Hyderabad on 4 May 2024 flight through GotoGate on 31Jan2024 paying INR 52553.99 ,for three adults,on ICICI debit card but no confirmation has been received. Request you to kindly confirm the booking.

Amount got deducted didn’t receive booking confirmation or PNR

Submitted by Swee (not verified) on Tue, 19/09/2023 - 1:39pm.

I booked an AirAsia flight from Delhi to Bhubaneswar for 10th October 2023 at 16:30pm. My amount of 5079/- got deducted successfully but I still haven’t received my booking confirmation or ticket.
Request you to either send my booking confirmation as a flight ticket else send me the refund of 5079/- amount ASAP.

My booking reference number is - FBB6WNxx.
It was booked with FlyHighLords through Skyscanner but the partner’s mentioned number is not getting connected neither they are responding to my mails, its more than 12hours

Payment debit but not received ticket confirmation or PNR

Submitted by Vidhya (not verified) on Sun, 14/01/2024 - 1:31pm.

Ticket not received

Submitted by PAVAN DESHMUKH (not verified) on Tue, 05/03/2024 - 1:07am.

Deducted payment but ticket not confirmed

Flight ticket not received

Submitted by Murshid Alom (not verified) on Fri, 10/05/2024 - 10:18pm.

Payment debited but not received a ticket

I haven’t received my ticket

Submitted by Madhav Rathi (not verified) on Thu, 28/12/2023 - 11:17pm.

Hello ,
Please provide my ticket

refund status

Submitted by abhimanyu singh (not verified) on Sat, 10/06/2023 - 12:04pm.

My SpiceJet flight got canceled for 9th may 2023. Spice Jet has already refunded the amount. kindly make a payment to my account as soon as possible, pnr no is PI39RK (CHENNAI TO MUMBAI) travel date 9th june
PNR NO IS CBN2HZ(MUMBAI TO CHENNAI) travelling date 14th june

refund amount

Submitted by Dhananjay (not verified) on Thu, 27/04/2023 - 2:53pm.

My SpiceJet flight got canceled for 7th may 2023. Spice Jet has already refunded the amount. kindly make a payment to my account as soon as possible.

Amount deducted and ticket not issued of return journey

Submitted by HEMANT MADHUKAR (not verified) on Thu, 02/03/2023 - 4:22pm.

Amount deducted and ticket not issued of return journey (Delhi to Mumbai) on 5th of March by Spice Jet
My PNR No. IDJNHG, Ticket issued and amount deducted for Mumbai Delhi

Amount deducted and ticket not issued of return journey

Submitted by HEMANT MADHUKAR (not verified) on Thu, 02/03/2023 - 3:58pm.

Amount deducted and ticket not issued of return journey (Delhi to Mumbai) on 5th of March by Spice Jet

REFUND STATUS

Submitted by Khagesh Sindur (not verified) on Wed, 14/12/2022 - 8:46am.

PNR NO.GGM1KB Please confirm my refund status

Amount has been debited but tickets are not booked

Submitted by Anonymous (not verified) on Wed, 02/11/2022 - 11:49pm.

Booked flight tickets for Mumbai to Singapore. Amount is debited from my account but tickets are not booked.

Not confirmed Ticute

Submitted by Mukesh Kumar (not verified) on Mon, 27/02/2023 - 8:55pm.

Ticute not confirmed

Skyscanner, My Go First

Submitted by Anonymous (not verified) on Wed, 06/07/2022 - 1:57pm.

Skyscanner,

My Go First flight got canceled on 28th June 2022. Go First has already refunded the amount. I kindly request you to credit it to my account.

REfund amount not received

Submitted by UMESH MALLICK (not verified) on Thu, 23/03/2023 - 3:45pm.

We had booked a ticket for 26th February 2023 through you, (Indigo), but cancelled later, We were suppose to receive a refund of INR 22556/-, but have not received the same, when spoken to Indigo office, they say the amount was refunded to your account, but we have yet not received the amount.

Kindly arrange to refund the same at the earliest.

Ticket pnr no not mantion

Submitted by Anarul islam (not verified) on Wed, 09/11/2022 - 5:20pm.

Dear sir I booked a flight ticket but pnr no not mantion my travel date 10/11/2022 please share the pnr no please sir

Refund

Submitted by Seema Soni (not verified) on Tue, 14/06/2022 - 3:22pm.

i wiii book my ticket delhi to london for 16 june payment detective form my account but ticket not recived sms from bank netbanking for payment Rs 51666.00 to make my tripindiapr sky scanner phone no also wrong

Refund

Submitted by K hemambararao (not verified) on Sat, 02/10/2021 - 10:47am.

Sir, my spicejet flight ticket on 02 sep 2021 (PNR S9WDPS) was cancelled.but refund not yet credit my account.pl credit my account

Regarding refund of ammount

Submitted by ARVIND SAHU (not verified) on Tue, 16/06/2020 - 3:51pm.

Sir
I was ticket booked with 6 family person on 23 March 2020 but due to lockdown flight was cancelled. we are not travelled on due date and again re-booked on 10 April 2020 but same date all flight had been cancelled due to lockdown . Sir please refund my whole ammount.

Reschedule flight

Submitted by Jaivinder Singh (not verified) on Mon, 30/05/2022 - 7:55am.

Dear sir,
We have mailed you for reschedule flight for two passengers jaivinder singh and romi singh for 6th june 2022 but it has been 36 hours past but still no responce from your side, our flight is in the evening today at 7.35pm.
Kindly reschedule our flight because we have not received our visa yet despite applied visa on 27th march 2022.
Booking ID-SKY-AU-0317992

I want to know about cancelation Refund

Submitted by ARNAB BARUI (not verified) on Fri, 03/04/2020 - 9:29pm.

I have not return my money from go air.
Flight was 23 March morning 6.00 am.
It's automatically cancelled.
But my price Mony not refund.

cancellation charges

Submitted by Anonymous (not verified) on Fri, 06/03/2020 - 12:17pm.

DEAR TEAM,

Dear team i booked flight tickt chandigarh to delhi airindia filght number-A464 i cant received my cancellation charges how to credit my account please cofirm

Cancellation refund

Submitted by R P CHAUHAN (not verified) on Tue, 30/03/2021 - 12:47pm.

Sr My PNR no D2JY8Y at 25 mar 2021 the flight cancelled but refund not yet credited
Pl check and varify
Thanking you

ticket canncle

Submitted by mosin ali (not verified) on Mon, 27/05/2024 - 4:48pm.

sir mera ticket cancle krna hai

Not Receive my Ticket

Submitted by Subodh Jakhmola (not verified) on Tue, 25/02/2020 - 11:20am.

Didn't Recieve my Ticket or any information regarding my Ticket... And money is Deducted from my Account.

Reply to me. Or I will take Legal action against you...

Subodh
09897512962xx
09690310676xx
jackki0786 [at] gmail [dot] com

Refund

Submitted by Anonymous (not verified) on Mon, 13/01/2020 - 11:09pm.

I booked a flight which was scheduled to be on the 6th of January,got a mail on the 3rd of January that the flight was cancelled after paying the sum of 148288 naira,I sent a mail asking for a refund up till now no response

Customer care number

Submitted by Jay (not verified) on Mon, 18/11/2019 - 2:18pm.

I want your customer care number

Concern regarding one of your flight..

Submitted by Rakshit Sarangal (not verified) on Sat, 13/05/2023 - 1:46am.

Hi, Actually I saw one flight for 23rd of august, 2023. it's Neos Airline, as this flight runs from ATQ
Sri Guru Ram Dass Jee, Amritsar, MXP Terminal to Malpensa, Milan, Terminal 1 and on-wards to YYZ
Lester B Pearson, Toronto, Terminal 3, so I want to confirm that, as an Indian Citizen, do i need transit visa for this flight to board from MXP Terminal to Malpensa, Milan, Terminal 1(northern Italy) ?

Space in form for filling name

Submitted by DEVDAS WARIER (not verified) on Tue, 18/02/2020 - 9:45am.

I have difficulty in entering the surname in the form for booking the ticket. The surname has three words and the form does not provide adequate space. When contacted I was told to contact each airlines as it involves multi city flights. No one is giving any clear advise and I am unable to complete the booking. I have travelled several times to the middle east and recently to the US and had no problems whatsoever. Can you please help in resolving the impasse?

Not receive ticket

Submitted by Sudhir Kumar Near metro station (not verified) on Tue, 15/10/2019 - 11:47am.

Dear sir i booked flight tickt patna delhi for Goair flifht number-G8134 i cant receive PDF ticket. You can sand pdf ticket in below Email id:

sudhirkumarjha108 [at] gmail [dot] com

Refund of ticket

Submitted by Anonymous (not verified) on Wed, 02/10/2019 - 7:31pm.

What to know the process for ticket refund as airline denied to board and have given the stamp ticket for refund.
So please tell me how to apply for refund.

Not receiving tickets information

Submitted by Chanchal lata (not verified) on Thu, 31/01/2019 - 9:49pm.

Submitted by Chanchal lata (not verified) on Thursday, 21/12/2018 - 10:45pm.
GoAir(G8428)
Departure at 9:35 pm from delhi on 7th March to Mumbai

Total members - 07

Not received any confirmation message though the amount has been deducted from my debit card

Please reply soon

Not received confirmation of Tickets

Submitted by Viniket Kamble (not verified) on Fri, 21/12/2018 - 10:45pm.

Jet Airways flight (9W474)
Departure at 9:40am from Mumbai on 22nd Dec to Chennai

Total members - 03

Not received any confirmation message though the amount has been deducted from my debit card

Please reply soon

Ticket cancellation

Submitted by Binet (not verified) on Fri, 21/12/2018 - 10:17pm.

How can cancel the ticket which I booked through sky scanner

Not received message regarding confirmation of tickets

Submitted by K P SINGH (not verified) on Tue, 13/11/2018 - 1:00pm.

Air india flight
Departure at 5:30 from delhi on 4th may to port blair

Total members - 04

Not received any confirmation message though the amount has been deducted from my debit card

Please reply soon