Tata AIA Life Insurance Customer Care No. 1860 266 9966

Updated on Tuesday, 7 January 2025 - 5:31pm
Organization: 
All India Number(s): 
International Numbers: 
+91 22 6251 9966 (For Dedicated NRI Helpdesk)
+91-11-4473 0240 (For NRI Customers, Mon-Sun 9:30am- 9pm IST)
+91 11 6921 6464 (Missed Call Service For NRI Customers)
Website: 
Official Website

IVRS Menu

IVRS Menu: 1860 266 9966
IVRS Menu: 022-6984 9300

First Select Your Preffered Language

  • Press 1: For Claim Assistance
  • Press 2: If You Are An Existing Customer
  • Press 3: To Track The Application Status Of Your Policy
  • Press 4: For Information On A Product
  • Press 5: To Locate A Tata AIA Life Insurance Branch Near You
  • Press 1: To Know About Term Plan
  • Press 2: To Know About Savings And Investment Plan
  • Press 3: To Know About Market Link And Retirement Plan
  • Press 4: If You Have Any Query Related To Existing Policy

Emails

Install App

Imporant Links

SMS Service

  • Send SMS To 5676799 from your registered mobile number
    Sr No. Service SMS to be sent
    1 Reinvest - Dividend and Coupon
    (Mahalife and Mahalife Gold Customers)    		 Reinvest Policy Number
    2 Mobile Number Registration REG <space> 10 digit policy no <space>
    (Insured's DOB in DDMMYYYY format)
    <space> (Sum Assured)
    3 Nav And Fund Value NAV <space> 10 digit policy no
    4 Policy Information POL <space> 10 digit policy no
    5 Email id updation EMAIL <space> 10 digit policy no <space> email address
    6 Premium certificate PCT <space> 10 digit policy no <space> email address
    (in case you wish to receive by email, else will be sent to
    your communication address) <space> financial year
    (yyyy-yyyy format)
    7 Renewal premium receipt RPR <space> 10 digit policy no <space> email address
    (in case you wish to receive by email, or it will be sent
    to your communication address)
    8 Unit Statement UST <space> 10 digit policy no <space> email address
    (in case you wish to receive by email, or it will be sent
    to your communication address)
    9 Helpline Shortcodes To get the list of SMS shortcodes, please send
    HELP to 5676799 Summary of all short codes within
    2 minutes
    10 User ID UID <space> 10 digit policy no
    11 Credit Card Expiry Date CED <space> 10 digit policy no <space> Last 4 digits of
    the credit card no <space>> new expiry date in MM/YY
    12 PAN PAN<space> 10 Digit Policy no <space> PAN No

For Claim Process

  • If you have any query related to claim process then firstly you have to contact to the customer support center at
    Contact No.: 18602669966
    Email: claims@tataaia.com
    Address: Tata AIA Life Insurance Company Ltd.
    14th Floor, Tower A, Peninsula Business Park
    Senapati Bapat Marg, Lower Parel
    Mumbai 400013, Maharashtra.
  • You can fill this Claim Intimation Form or you can also visit your Nearest Branch

Grievance Redressal

Level 1:

  • If you have any query/ complaint then firstly you have to contact to the customer support center at
    Contact No.: 18602669966
    Email: claims@tataaia.com, life.complaints@tataaia.com
    Address: Tata AIA Life Insurance Company Ltd.
    14th Floor, Tower A, Peninsula Business Park
    Senapati Bapat Marg, Lower Parel
    Mumbai 400013, Maharashtra.
  • You can also fill this Complaint Form

Level 2

Level 3:

Download Forms

Registered and Corporate Office

Tata AIA Life Insurance Company Ltd.
14th Floor, Tower A, Peninsula Business Park
Senapati Bapat Marg, Lower Parel
Mumbai 400013, Maharashtra.

Social Sites

Comments

COMMISSION NOT RECEIVED

Submitted by MITESH S MEHTA (not verified) on Thu, 17/10/2019 - 1:17pm.

ELLO

I AM TATA AIG AGENT . MY CODE IS 4789331. MY NAME IS MITESH MEHTA. I HAVE NOT RECEIVED YET DATE MY POLICY COMMISSION.

PLEASE GIVE ME INFORMATION ABOUT MY COMMISSION AMOUNT. AT LEAST POLICY TAKEN 2 MONTHS FROM MY CLIENT BUT MY

COMMISSION NOT RECEIVED . HOW CAN POSSIBLE ? . CLIENT CLAIM HOW CAN RECEIVED WHEN MY COMMISSION CAN NOT GIVEN

FROM COMPANY. HOW CAN UNDERSTAND TO CLIENT THAT COMPANY WILL GIVEN CLAIM MONEY ONLY 10 OR 15 DAYS KEPT DEATH

CERTIFICATE ?. I THINK COMPANY CLARIFY FIRSTLY AGENT COMMISSION PERIOD . 2 MONTHS OR MORE FOR MY COMMISSION NOT

RECEIVED. PLEASE KINDLY CONSIDER IT AND MY COMMISSION RELEASE. ALL AGENT WORK HARD FOR CLIENT CONVINCE..

FROM
MITESH MEHTA

Complaint against Premium Payment

Submitted by KVL (not verified) on Tue, 25/12/2018 - 1:24pm.

My name is K. Vijaya Lakshmi, having the policy in Tata AIA.
My policy renewal date is 17th December 2018. As part of it i paid Rs.52250/-
through online mode using my brother's HDFC credit card at 10:56 A.M. on 17-Dec-18,
Again on the same date an amount of Rs.52250/- has been auto debited from my Indusind Bank account.
I might have opted for auto debit at the time of initiating the policy. But how could it be possible
to auto debt once i paid the amount using another mode. How can a software work with such a big
blunder BUG...? Can't the software verify whether the amount has already been paid or not ?
Is TATA AIA earning money by debiting amount twice from each customer.
Its been more than 8 days since i was not informed about debiting the amount twice. I didn't come to know
about this until i verified my account statement.

No proper office address or contact numbers

Submitted by Anonymous (not verified) on Mon, 10/09/2018 - 12:07pm.

Holder of policy number C059662583
Im not able to find proper address or proper contact number of your branches online.i would want to withdraw my policy amount