Thai Airways Customer Care Numbers

Updated on Wednesday, 21 December 2022 - 5:07pm
Organization: 
Toll free Number(s): 
  • 1800 102 1225 (For Reservation & Ticketing)
All India Number(s): 
  • 044-4206 3344 (Reservation Office- Chennai)
  • 044-2256 1928 (Chennai Airport)
  • 022-6685 9219 (Mumbai Airport)
  • 080-6678 3191 (Bengaluru Airport)
  • 080-6678 3191 (Airport Office- Bangalore)
  • 040-6660 5022 (Hyderabad Airport)
Website: 
Official Website

IVRS Menu For 1800 102 1225

  • Press 1: For New Booking
  • Press 2: For changes in existing booking
  • Press 3: If you are a travel agent
  • Press 4: For any other query
  • After press any above key call will be transfer to the customer care executives.

Emails

  • callcenter [at] thaiairways [dot] co [dot] in (Customer Support)
  • reservations [at] thaiairways [dot] co [dot] in (For Reservation & Ticketing)

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Important Links

Baggage Information

  • If you're unable to locate your bag on arrival contact ground staff at the airport immediately,
  • You'll have to complete a report to describe your bag in detail, along with your contact information and delivery address.
  • If your delayed bag is still not located, you'll have to fill up the Passenger Property Claim Form.
  • For more Information Please Read.
  • If there are any other issues contact lost and found offices given below.

Email's For Lost And Found Query

Station Email Address
India
Chennai customer [dot] maa [at] thaiairways [dot] co [dot] in
Delhi customer [dot] del [at] thaiairways [dot] co [dot] in
Bengaluru customer [dot] blr [at] thaiairways [dot] co [dot] in
Hyderabad customer [dot] hyd [at] thaiairways [dot] co [dot] in
Kolkata tgkolkatacustomerservice [at] thaiairways [dot] co [dot] in
Mumbai customer [dot] bom [at] thaiairways [dot] co [dot] in
Global Countries
AuckLand reservations [at] thaiairways [dot] co [dot] nz
Bangkok baggageclaim [at] thaiairways [dot] com
Beijing bjsaotg [at] thaiairways [dot] com [dot] cn
Brisbane brisbane [dot] customer [at] thaiairways [dot] com [dot] au
Brussels baggageclaim [at] thaiairways [dot] be
Busan pusadmin [at] thaiairways [dot] co [dot] kr
Chengdu ctuaotg [at] thaiairways [dot] com [dot] cn
Colombo reservations [at] thaiairways [dot] com [dot] lk
Copenhagen customer [dot] relations [at] thaiairways [dot] dk
Denpasar denpasar [dot] customer [at] thaiairways [dot] com
Dhaka dacaotg [at] thaiairways [dot] com [dot] bd
Dubai customerservice [at] thaiairways [dot] ae
Frankfurt Customer [at] thaiairways [dot] de
Fukuoka fukcstmsvc [at] thaiair [dot] co [dot] jp
Guangzhou canaotg [at] thaiairways [dot] com [dot] cn
Hanoi customerhan [at] thaiairways [dot] com [dot] vn
Hochiminh City sgnao [at] thaiairways [dot] com [dot] vn
Hong Kong customerservice [at] thaiairways [dot] com [dot] hk
Islamabad isbkptg [at] thaiairways [dot] com [dot] pk
Jakata admin [at] thaiairways [dot] co [dot] id
Karachi khiaotg [at] thaiairways [dot] com [dot] pk
Kathmandu ktmsr [at] thaiairways [dot] com [dot] np​
Kuala Lumpur kulaotg [at] thaiairways [dot] com [dot] my
Kunming kmgaotg [at] thaiairways [dot] com [dot] cn
Lahore lhelltg [at] thaiairways [dot] com [dot] pk
London customerservices [at] thaiairways [dot] co [dot] uk
Los Angelese reservations [at] thaiairways [dot] us
Manila mnlairport [at] thaiairways [dot] com [dot] ph
Melbourne melbourne [dot] customer [at] thaiairways [dot] com [dot] au
Milan helpdesk-mil [at] thaiair [dot] it
Moscow customer [dot] relations [at] thaiair [dot] ru
Munich Customer [at] thaiairways [dot] de
Muscat rajeek [at] thaiairways [dot] co [dot] om
Nagoya ngocstmsvc [at] thaiair [dot] co [dot] jp
Osaka osacstmsvc [at] thaiair [dot] co [dot] jp
Oslo customer [at] thaiairways [dot] no
Paris litiges [dot] bagages [at] thaiairways [dot] fr
Penang peneatg [at] thaiairways [dot] com [dot] my
Perth perth [at] thaiairways [dot] com [dot] au
Phnom Penh pnhea [at] thaiairways [dot] com [dot] kh
Rome baggage [at] thaiair [dot] it
Sapporo tyocstmsvc [at] thaiair [dot] co [dot] jp
Sendai tyocstmsvc [at] thaiair [dot] co [dot] jp
Seoul admin2 [at] thaiairways [dot] co [dot] kr (town);
icntg [at] thaiairways [dot] co [dot] kr (airport)
Shanghai shaaotg [at] thaiairways [dot] com [dot] cn
Singapore bagcargoclaim [at] thaiairways [dot] com [dot] sg
Stockholm Stockholm [dot] customer [at] thaiairways [dot] com
Sydney customer [dot] relations [at] thaiairways [dot] com [dot] au  
Taipei tpeaotg [at] thaiairways [dot] com [dot] tw​
Tokyo tyocstmsvc [at] thaiair [dot] co [dot] jp  
Vienna vienna [dot] customer [at] thaiairways [dot] com
Vientiane vteao [at] thaiairwayslao [dot] com
Xiamen xmnaotg [at] thaiairways [dot] com [dot] cn
Yangon rgnlltg [at] thaiairways [dot] com [dot] mm
Zurich customer [dot] relations [at] thaiair [dot] ch
Chiangmai cnxaooffice [at] thaiairways [dot] com
Phuket hktsr [at] thaiairways [dot] com
Bangkok bkkldoffice [at] thaiairways [dot] com
Bangkok baggage [dot] service [at] thaiairways [dot] com
Bangkok bkklzoffice [at] thaiairways [dot] com

All India Customer Care Numbers & Offices

Bengaluru
Office Name Contact No. Email Address
Sales Office 080-46633500
(Sales/groups/accounts)		 reservation [dot] hyd [at] thaiairways [dot] co [dot] in Unit No: 305, 3Rd Floor, Embassy Square,
148 Infantry Road,Bengaluru, 560001
Working Hours: Mon-Fri 09.30-17.30
(Lunch Break 1330-1400)
Saturday/Sunday/Public
Holidays Closed
Cargo 080-27688238 /
080-27688239
Fax: 080-27688240		 Cargosales [dot] blr [at] thaiairways [dot] co [dot] in ,
cargoops [dot] blr [at] thaiairways [dot] co [dot] in		 Room No M-09,3Rd Floor,
Menzies Bobba Cargo Building,
Kempegowda,
International Airport, Devanahalli,
Bengaluru, Karnataka 560300
India
Airport 080-66783191/
080-66783192		 airport [dot] blr [at] thaiairways [dot] co [dot] in G-63, Passenger Terminal Building(Ptb),
Kempegowda International Airport,
Devanahalli,
Bengaluru 560300
India
Mumbai
Cargo 022-26828389 /
022-26828391 /
022-26828393 /
022-26828394
Fax:
thaicgobom [at] gmail [dot] com 2Nd Floor, Sahar Air Cargo
Complex,Sahar Road
Andheri East,Mumbai 400099
India
Airport

022-66859219/
022-66859220/
022-66859221

 bomaptg [at] vsnl [dot] net Level 3, Room No: E8-3058 ,
New Terminal 2, Chhatrapathi
Shivaji International Airport, Sahar ,
Andheri East, Mumbai 400099
India
Delhi
Reservation
& Ticketing		 18001021225
( toll free number )		 reservations [at] thaiairways [dot] co [dot] in,
callcenter [at] thaiairways [dot] co [dot] in (call center)		 COWRKS Aerocity, World Mark-I
Asset Area -11, Aerocity
Hospitality District
Near Indira Gandhi International
Airport, New Delhi – 110037
Cargo Sales
011-47062921 ,
Operations :
011-47036767,
011-47062920		 abhay [dot] m [at] thaiairways [dot] co [dot] in Room No.A-208, IInd Floor,
DCSC Cargo Terminal ,
Gate-6, Indira Gandhi
International Airport
New Delhi – 110 037
Airport   delkk [at] thaiairways [dot] co [dot] in Room No.Ol-28,4Th Floor,
Terminal Building,Terminal 3,
Indira Gandhi International
Airport ,New Delhi-110037
India
Hyderabad
Cargo 040-24004025 /
040-24004026 /
040-24004027
Fax: 040-24008359		 hydcargo [dot] admin [at] thaiairways [dot] com 1St Flr., Room No.4
Rajiv Gandhi International
Airport, Hyderabad 501218
India
Airport 040-66605022/
040-66605023		 hydkktg [at] yahoo [dot] co [dot] in Passenger Terminal Bldg., Level E,
Office No. 13, Rajiv
Gandhi International Airport,
Hyderabad 501218
India
Chennai
Reservation
& Ticketing		 Fax: 044-42063344 reservations [dot] bom [at] thaiairways [dot] co [dot] in Apeejay Business Centre,
Office No: 302 & 303,
3rd Floor,
Apeejay House, No: 39/12
Haddows Road, Nungambakk,
Chennai - 600 006
Cargo 044-22561932 /
044-22561935 /
044-22561936
Fax: 044-22561933		 tgmaaoperations [at] yahoo [dot] co [dot] in,
thaiairwaysmaa [at] yahoo [dot] co [dot] in		 Cargo section, room no:6,
Integrated cargo complex-phase 1,
meenambakkam,chennai 600027
india
Airport 044-22561928 /
044-22561929
Fax: 044-22561930		 maakk [at] thaiairways [dot] co [dot] in Room No:20, 2Nd Floor,
Anna International Departure Terminal,
Chennai 600027
India

Contact Details Of Thai Worldwide Offices

Social Sites

Comments

Need to raise a complaint

Submitted by Shanmugam BALASUBRAMANIAM (not verified) on Wed, 06/03/2024 - 7:59am.

We booked a four ticket from bangalore to Bangkok on 29 and returned ticket Bangkok to Bangalore on 4 th unfortunately two people missed fight in Bangalore to Bangkok due to connective flight delay while returning they not accepted the old return ticket we paid a new ticket and come back allready we booked a ticket we need justice same flight we booking two times to fly

Request information regarding document required

Submitted by BALAMURUGAN T (not verified) on Tue, 01/11/2022 - 8:00am.

I have plan to travel Korea on Nov 5th by Thai airways. Is it required RT-PCR test against Covid-19 during departure.
If required where I can take the test?
Is there any specific lab allotted by airways?

MISC

Submitted by AKV (not verified) on Sun, 12/12/2021 - 2:15pm.

1. Can i book my flight from DEL-BKK directly on thaiairways website ?
2. Can i make payment other than American Express card ?
3. Is visa on arrival available for Indian tours ?

Visa regarding

Submitted by Husain (not verified) on Tue, 31/12/2019 - 7:01pm.

I am indian pasport holder an traveling on 16th january2020 DMK airpot(bankok) in terminal 1.. i want to go direct phuket from terminal 2..so where should i apply visa in bankok or phuket..?

No telephone response???

Submitted by Anonymous (not verified) on Fri, 18/10/2019 - 12:52pm.

Your customer service sucks...No respone ???

regards conformation message for refund

Submitted by vegilisetty venkata sunil kumar (not verified) on Mon, 15/08/2022 - 8:47pm.

I booked a flight ticket through the paytm app, they want your conformation message for a refund
I already emailed official Thai airways but no response

Locks of my baggage cut open with sharp objects

Submitted by Aashna Roy (not verified) on Sun, 15/09/2019 - 11:01pm.

I was flying from Manila to Delhi on Thai Airways today- 15th September 2019. On reaching home I found my suitcases have been cut open with sharp objects and destroyed. In fact my costly items are missing from the suitcase. I tried reaching airport staff of Thai Airways in India over telephone. No one has answered my calls. I will be reaching out to the Country Manager of Thai Airways tomorrow morning.

What a ghastly experience! I was flying business class.

Aashna Roy
Seat - 23 F and 15 J

Locks of my baggage cut open with sharp objects

Submitted by Aashna Roy (not verified) on Sun, 15/09/2019 - 11:00pm.

I was flying from Manila to Delhi on Thai Airways today- 15th September 2019. On reaching home I found my suitcases have been cut open with sharp objects and destroyed. In fact my costly items are missing from the suitcase. I tried reaching airport staff of Thai Airways in India over telephone. No one has answered my calls. I will be reaching out to the Country Manager of Thai Airways tomorrow morning.

What a ghastly experience! I was flying business class.

Aashna Roy
Seat - 23 F and 15 J

lost of luggage

Submitted by baljit singh (not verified) on Thu, 15/08/2019 - 12:33am.

this is baljit singh i toke flight fom combodia to bangkok i was having connecting flight to mumbai but i missed my flight but when i ask the thai smile person at bangkok airport he told me your luggage is already boarded on the flight which you missed so you can ask at mumbai airport
than i booked another flight from spice jet at mumbai airpot they have not recived any luggage of my
after informing thai smile they told they found my luggege at bangkok airport but they are not send me my luggage to mumbai airport
how will i get my luggage from bangkok airport to mumbai
thank you
regards baljit singh

Pathetic customer care

Submitted by Anonymous (not verified) on Mon, 04/03/2019 - 11:52pm.

Pathetic customer care services called up mentioned airport nos no one responded to calls.

Want to know detalis of my last flight in November

Submitted by Avnish (not verified) on Tue, 08/01/2019 - 9:31pm.

I want to know the details of my flight price i took in November 15 2018. Its issue regarding payment to portal so i want confirm the amount . I will be thankful if u can help

Frequent flyer plan

Submitted by Anonymous (not verified) on Fri, 21/12/2018 - 7:38am.

Does Thai airways has something like a frequent flyer program. In case yes, is it in partnership with any Indian airlines?
Thanks

Cargo Inquiry

Submitted by Ishan Keskar (not verified) on Thu, 18/10/2018 - 12:21pm.

Your Delhi Cargo phone numbers are not in service.
Pls upgrade your website

Pathetic customer service

Submitted by Anonymous (not verified) on Thu, 23/08/2018 - 2:31pm.

Pathetic customer service

amend ticket

Submitted by Anonymous (not verified) on Tue, 31/07/2018 - 10:25pm.

Can anyone tell me how much do they charge for postponement or preponement of tickets?

Ticket refund amount confirmation

Submitted by Anonymous (not verified) on Thu, 12/07/2018 - 4:30pm.

PNR # TU3QEP

I booked a round trip ticket to thailand round trip with a agent with pnr number TU3QEP ,we requested our agent to cancell the ticket 6 hours prior and they cancelled it .i had payed rs 77000 for the ticket but now agent told us we will get only rs 33000 as refund ,but when i ask them for the airline refund invoice as proof they are not providing us.pls advice.

Missing luggage in the Bangkok Airport after Security check.

Submitted by Swagat Sahoo (not verified) on Sat, 17/03/2018 - 3:43am.

Hello Bangkok Airport Security Team,

I am regret to inform you that I have missed to pick my cabin luggage after security checking done in the Bangkok Airport. Could you please help me my sending the same bag through Thai Airlines so that I will be able to collect it in the Kolkata International Airport.

Please find the below details to identify my bag.

My Name-: Swagat Narayan Sahoo

Passport No-: Z3243582

Travel Date-: 16/03/2018

Airlines-: THAI Airlines.

Flight no-: TG313

Gate no-: 10C

Seat no-: 39A

Security check done time-: 22:30 to 23:30

Bag Company name-: Academician bag

Bag Color-: Black

Bag Type-: Small hand bag without wheel (26 no, as per your bag identification check list)

Bag containing-: Two winter Jacket, 4 Pair of Shirts and 3 Pair of Pants.

My Permanent address-: At-: Tulanka, PO-: Motiganj, District -:Balasore, State-: ODISHA, Country-: India, PIN-: 756003

Boarding pass attached for your reference.

Request you to help me by sending my luggage to either my above given Address or Kolkata Airport so that I will be able to collect it.

Thank you so much for your support.

Thanks & Regards,

Swagat Narayan Sahoo

Email id-: sap [dot] swagat [at] gmail [dot] com

Loss of currency in Thai airways flight from Tokyo to Bangalore

Submitted by Yashika Vittal (not verified) on Fri, 02/03/2018 - 10:21am.

I had my currency in the checkin baggage, but my lock was opened and my currency has been stolen.
My flights:
Tokyo to bangkok: TG643
Departure : 1st March 2018, 11.45a.m

Bangkok to Bangalore: TG325
Departure: 1st March 2018, 21.35p.m
Please look into the matter
Ph:+91 973xxxx185

Fight is not open for i-Checking : Thai Airways :

Submitted by Rohit Dodia (not verified) on Thu, 15/02/2018 - 3:22pm.

Hello Team,

We would like to know when can we expect Thai Airways i- check-in will be open.

Right it is showing as "Your Prime Flight is not open for check-in yet"

Could you please help us in regards to the below-mentioned query.

MUMBAI

MUMBAI CHHATRAPATI SHIVAJI (BOM)

Departure Time: 2:40 AM

Flight Destination:

BANGKOK

BANGKOK SUVARNABHUMI INTL (BKK)

Arrival Time: 8:55 AM

Flight Duration: 4 hours 45 minutes
Flight Number:
T,G2336
Operated by W,E336