Tikona Customer Care No. 1860 3000 3434
Organization:
Tikona Toll free Number(s):
- 1800 266 9152 (For new connection)
All India Number(s):
- 1860 3000 3434 (Customer Support)
Website:
Official Website - customercare [at] tikona [dot] in (Customer care)
Install App
Important Links
SMS Service
You need to send a SMS to 5676708 from your registered mobile number in the format mentioned below.
| SNo. | Particulars | SMS Format |
|---|---|---|
| 1 | Change of registered mobile number |
RSTMOBILE<space><User ID><space><New Mobile Number> |
| 2 | Change of registered E-mail id | RSTEMAIL<space><User ID><space><New E-mail ID> |
| 3 | To know outstanding bill | BILLINFO<space><User ID> |
| 4 | To subscribe for Tikona alerts | START TIKONA at 9004775558 |
| 5 | To unsubscribe for Tikona alerts | STOP TIKONA at 9004775558 |
Technical Hotline
3945 3434
Prefix your local STD code as per your city while calling.
(Example: 022-39453434 for Mumbai)
Local call charges applicable.
Complaint Resolution Process
If you have your query and complaints first contact customer care at 1860 3000 3434 or email at customercare [at] tikona [dot] in, they provide you the request/complaint number for further step if your query is not resolved. The time limit is 30 days for resolution.
- Please note, you have to place an appeal with the Appellate Authority after the expiry of the 30 days but before 90 days for resolution from following address:
- Appellate Authority
Mr. Vinay Kakkar
Manager - Contact Centre Operations
2nd Floor, 'Corpora', L.B.S. Marg, Bhandup (W), Mumbai - 400 078.
E-Mail - TIL [dot] appellate [at] tikona [dot] in
Fax No. - 022-41830111
- Appellate Authority
- Appellate Authority will complete your appeal within 30 days from the date of filing the appeal.
Registered Office
Tikona Infinet Private Limited
3A, 3rd Floor,
'Corpora', LBS Marg, Bhandup(West),
Mumbai - 400 078.
Comments
Worst Ever Services and Support
In my area they can no longer provide services, still they are not refunding my advance and closing all my request saying that my services are fine even their area incharge have said that my area comes under "Technically not Feasible".
every time I get an reply just telling me that my connection is working fine, can anyone tell me without connection how can a connection work fine???
worst ever Customer care and worst ever services and worst ever type of App they have.
they close complaints without taking consent. even Appellate Authority does that, I can think that they have a FAKE APPEALATE AUTHORITY WHO DOESN'T EVEN ASK YOU JUST PUT AN EMAIL THAT THEY FIND EVERYTHING FINE, I THINK THEY CLOSE COMPLAINTS AFTER SEEING SOME DREAMS AND NOT BY LISTENING TO ACTUAL CUSTOMERS.
I still haven't received any update from their side, tired of trying using customer care call, their app and WhatsApp chat.
It's been a month approximately.
No response.
Tired of listening that I am the next in line and my call will be attended in 15 seconds and then call cut from your side.
I have all the call recording and email trials and sms and app screenshots. I am trying since the start of September 2022 month and having no proper response.
What should I do? Let me KNOW ASAP
Worst Service of any internet
Worst Service of any internet provider. They won't pick the calls, won't respond. If you raise a request they won't even check the issue and make the compliant as resolved.
Worst Service
Worst Service of any internet provider. They won't pick the calls, won't respond. If you raise a request they won't even check the issue and make the compliant as resolved.
Even if you want to disconnect service, its impossible to disconnect and they always sent bills and threaten to if you are not paying those bills. You will receive calls from Fake Advocates (They are tikona support people only) and says if you are no paying the bill in 30min, i gonna register a case on you like they will charge more and more. Finally they won't even close your connection and You can't call to customer care number with your tikona account registered phone number. They block your emails & calls and keep on charge some more amount with new bills.
NO INTERNET FOR 2 DAYS RESULTING IN NO WFH
I do not have internet since 25th Jan and I am still without any connection. I have sent a complaint request through My Tikona App on 26th morning but till now no action has been taken. They must try and understand that we are using internet connection to work from home an if internet is disrupted how will we work and if we don't work and get money how can we pay your bills?
Really bad service I
Really bad service I requested please close your call centre which not exists
Poor Tikona Services as well as Poor Technical team
1. Poor Tikona Services , not having stable internet connection for about 2 months.
2. Tikona Technical team also not properly responding our calls
3.Now it had taken more 2 months till the issue is not resolved
4.Not picking up the phone keeping on hold.
5.Totally loss of peace, money and as well loss of phone charges while calling them.
6.Not permanent solution for any issue
7.Not taking immediate action
8.Zero rating for Customer Satisfaction
9.Zero rating for Technical Team.
10.Zero Rating for Technical Support
I hope you read this comment at least and take proper action
Worst service of tikona.....
I did complaint 5 to 6 time, since last thursday but till now no one come for solve the problem of intetnet...... I dont know how to do connect with your technical team and use bad words to your company.... I totally unsatisfied from your service...
Terrible service
It is very hard to reach their customer service. and at the time of installation the sales person provide you wrong information and will tell you that service is great and queries are resolved in short time. Don't believe them it's all lie. Not having internet is better than having tikona internet. Waste of money. You'll be get tired and frustrated contacting customer service team and you won't be able to reach. Even after paying money, You will end up without internet. Don't waste your money on this pathetic broadband service. Go for jio or vodafone.
Worst connection
Connection is worst.
customer care phone numbers are not working.we can't keep registering complaint everyday.if we register complain they will correct it then next day again there won't be connection.if we don't register complaint even after 4 days there won't be internet connection.
Refund
No support from tikona I've registered and made online payment of 5452 for installation as well as for 6 month internet connectivity but their team unable to install tha network\ broadband at my residence neither they refund my amount. It has been more than 2 week nor the staff who visited to the site is Responding nor the customer care service is providing any solution.
I've already mail them for refund but not a single response yet form there side.
Speed issue
Wost service i have ever seen
Plz dont opt for for tikona
No respond from customer service after soo many complaints
Highy frustated with service
Pathetic service from these
Pathetic service from these morons....the person who set up the wife is not respoding to my calls at all...worked fine for two days then jt was working like hell...paid bill on time then got extra bill as well dont know for what reason....
Waifai netork problam
Hi tikona brand my tikona email id1125506186 plise chik in netorwk setting
No connectivity poor network
Plz don’t buy tikona net worst network in my life
Buy haythway it’s good. I complain 50 time no help in 60 day
Service is too bad .
bad service
For new connections waited 4 days. After new setup only 2 days it worked. After showing below 1mbps.
Call too many times to customer but not received.
I want to stop this service. Don't want continue this service. Please refund my amount .
Network is worst. Keep
Network is worst. Keep waiting for resolution but no body process the request till 24 hours and wait for the things to get settle automatically. Stupid people no easy reach to customer care executive. They just ask for 6months in advance and give like a thumb to the customer. I would request other public NOT NOT TO USE THIS INTERNET SERVICE PROVIDER EVER IN YOUR LIFE. THEY JUST WASTE MONEY AND NEVER INFORMED ABOUT THE BUGS. CEO IS DAMMED STUPID DON'T KNOW HOW TO RUN AND MAINTAIN.
Bill related
My user id -1117034966xxx
I recharge quaterly plan my plan started from 7 april to 7 july but tikona app shown me on 7 june that i am unpaid amount and all customer care is off no one here to contact in tikona
Bill related
I recharge quaterly plan my plan started from 7 april to 7 july but tikona app shown me on 7 june that i am unpaid amount and all customer care is off no one here to contact in tikona
Termination request
Hi Team,
Please terminate the connection as we are not happy with the service. multiple emails sent to tikona customer care.
please look in to it and terminate the connection asap.
Thanks,
Ram
Connection Cancellation and Refund
Hi there,
Before the first lockdown, I have gone through tikona webportal and made a payment for new Internet connection.
Due to covid-19 installation is not happened till date.
I have sent the cancellation request to customercare [at] tikona [dot] in but there is no any response from them. Also I am feeling very helpless as contact details mentioned in the contact us page are not working.
Please guide me for the same.
Thanks,
Vijay Vyas
Worst Internet Services ever
Since i connected Tikona Broadband,it's disconnect all the Time.customer care not picked call, tickets logs on app,it's not allowed you to do so.if somehow technician assigned ,then technician not call to customers anymore ,and put remarks on complaint that every thing is working fine.he even not pick call as well.worst Internet and customer service i ever had
Looking for Broadband New Services
Looking for broadband new connection
No one attend my complaint many time registered
I m from Kanpur .my connection stop 1 month no one attend my complaint. I registered 10 time complaint ..so I decided to compliment consumer forum against u..on district consumer forum Kanpur against tikona .thanks for Ur very bad service..
Regrads connection conectivity
This is the worst netwrok i am using... there is not an active customer care .. they are good for nothing.. i would request to new customers that dont take this worst netwok... i have given 6 month advance payment nd then they are doing like this... the worst internet connectivity and the worst employee are their. They cant resolve the problem
Money for internet cancellation has not been credited to my AC
My user Id - 1125 eight 92187
I humbly request you to pay as soon as possible that the money for internet cancellation has not been credited to my account.
Something has to be done about this Two months ago. You haven't send any Mail yet.
Give me reply Please as soon as possible.
No connectivity
I took tikona as working from home and every week or two their network goes down saying maintainence work but no one cares to msg or notify about is bout the maintenance and how long will it take....today 30/05/2020 internet is down since morning and unable to reach theor customer care and without internet i am not able to work from home because of which i lost a days slary of 1400rupees and still no internet
Unable to use internet bill paid already
this kind of service you are giving to the peoples of tikona.
I have paid the bill but unable to use the internet.and no one is helping distributer,costumer care or your mail department no one is picking up call and no one wants to work.
New contract connection
Dear Team
Please provide the new internet access
Internet Not Working
Hello,
I am facing internet fluctuation issue from last week. That time internet is very impotent for me due to COVID-19 i am doing work from home. Kindly resolved ASAP.
I have raised multiple time request but not getting proper response. I con't bear this time this issue.
Regarding service status
I am facing some issue with equipment, also have registered the complaint but still no action. COULD YOU PLEASE HELP ON IT.
Internet connection not working since a month
Hi
I have made lot of complaints and had assigned engineer for site visit. Nor does the engineer visit nor he picks the call. I am aware of the Covid-19 issue and hence i do not want anyone to risk their or my life but atleast he can call or pick the call up and help to resolve the issue. This issue is relating to the server and not in our premise and which can be solved by you from within.
I have also made all the regular payment. It is urgent thing otherwise we will have to lodge the complaint.
Regards
Network service not working
Network is worst. Keep waiting for resolution but no body process the request till 24 hours and wait for the things to get settle automatically. Stupid people no easy reach to customer care executive. They just ask for 6months in advance and give like a thumb to the customer. I would request other public NOT NOT TO USE THIS INTERNET SERVICE PROVIDER EVER IN YOUR LIFE. THEY JUST WASTE MONEY AND NEVER INFORMED ABOUT THE BUGS. CEO IS DAMMED STUPID DON'T KNOW HOW TO RUN AND MAINTAIN.