Vi Customer Care No. 199
Organization:
Vodafone Idea(myvi.in) Toll free Number(s):
- 199 (Enquiries and Requests)
- 198 (For Complaints)
- 1800 123 123 123 (For Sales Enquiries)
All India Number(s):
- 992 0055 666 (Customer Service)
- 965 429 7000 (WhatsApp No. 24*7)
Website:
Official website IVRS Menu
199
Please select your preferred language : Hindi, English
- Press 1 : For balance & deduction.
- Press 2 : To know about current tariff, prepaid bill & best offers
exclusively for you. - Press 3 : For caller tunes, DND & other Value Added Services.
- Press 4 : For data Troubleshooting.
- Press 5 : To Report loss of sim, for PUK, to update your alternate
number, for information on postpaid no. & for IVR Language change.
Emails
- customercare [at] vodafoneidea [dot] com (Customer Support)
- support [at] vimoviesandtv [dot] in (Billing/Subscription related support)
Install Apps
Important Links
Helpline Details
| Vi Helpline Number Details | Contact No. |
|---|---|
Customer Helpline (Short Code) (from your Vi Mobile Number) |
199 |
| Customer Helpline (Long Code) | xxxxx12226 |
| Data Activation/ Deactivation | 1925 |
| Do Not Disturb | 1909 |
Complaint Helpline (from your Vi Mobile Number) |
198 |
| Complaint Helpline (Long Code) | xxxxxxx198 |
| Mobile Number Portability (MNP) Helpline | 18001234567 |
| VAS Deactivation | 155223 |
| Televerification | 59059 |
| Mobile Number Portability Helpline | 18001234567 |
| COCP/Enterprise | 55666 |
| Sakhi Helpline | 1800123100 |
| Emergency Alert (Sakhi Helpline) | 55100 |
Contact Service Number
Enquiries and Requests
Short Code for All circles : 199
| Clusters | Circles | Long Code |
|---|---|---|
| KAP | Andhra Pradesh | 9848012345 |
| KAP | Karnataka | 9844012345 |
| KTN | Tamil Nadu | 9092012345 |
| KTN | Kerala | 9847012345 |
| RAD | Delhi | 9891012345 |
| RAD | Rajasthan | 9887012345 |
| PUH | Punjab | 9814012345 |
| PUH | Haryana | 9812012345 |
| PUH | Himachal Pradesh |
9882012345 |
| PUH | Jammu & Kashmir |
9086012345 |
| TUP | UP (E) | 9889012345 |
| TUP | UP (W) | 9837012345 |
| EST | Kolkata | 9088012345 |
| EST | Rest of Bengal | 9093012345 |
| EST | Assam | 9085012345 |
| EST | NESA | 9089012345 |
| EST | Orissa | 9090012345 |
| EST | Bihar | 9708012345 |
| MPC | Madhya Pradesh | 9826012345 |
| MUM | Mumbai | 9702012345 |
| GUJ | Gujarat | 9824012345 |
| MAH | Maharashtra & Goa |
9822012345 |
Do Not Disturb (DND) Process
Complaints
Short Code for all circles : 198
| Clusters | Circles | Long Code |
|---|---|---|
| KAP | Andhra Pradesh | 9848009198 |
| KAP | Karnataka | 9844000198 |
| KTN | Tamil Nadu | 9092000198 |
| KTN | Kerala | 9947000198 |
| RAD | Delhi | 8744000198 |
| RAD | Rajasthan | 9887010198 |
| PUH | Punjab | 9781500198 |
| PUH | Haryana | 8684000198 |
| PUH | Himachal Pradesh | 9882900198 |
| PUH | Jammu & Kashmir | 9086046198 |
| TUP | UP (E) | 8576000198 |
| TUP | UP (W) | 8941000198 |
| EST | Kolkata | 9088100198 |
| EST | Rest of Bengal | 9093100198 |
| EST | Assam | 9085000198 |
| EST | NESA | 9089000198 |
| EST | Orissa | 9090000198 |
| EST | Bihar | 9708000198 |
| MPC | Madhya Pradesh | 9826000198 |
| MUM | Mumbai | 9702000198 |
| GUJ | Gujarat | 9824000198 |
| MAH | Maharashtra & Goa | 9822000198 |
Mobile Number Portability (MNP) Process
- (Enter your Mobile no. & Pincode)
- SMS PORT<10 digit Mobile no> to 1900.
- For more information please read.
Prepaid USSD Codes
| Sl. No. |
Long code | Prepaid new menu flow (*199#) |
|---|---|---|
| 1 | *199*2*1# | My Balance |
| 2 | *199*2*2# | Internet Usage / Data Usage |
| 3 | *199*1*7# | Recharge Offer |
| 4 | *199*1*3# | 4G/3G/2G Internet Offers |
| 5 | *199*3*1# | Stop VAS |
| 6 | *199*4# | Get Vi app |
| 7 | *199*1*6# | Chhota Credit |
| 8 | *199*3*2# | Start VAS |
| 9 | *199*1*8# | Voice, SMS, Roaming Offers |
Postpaid USSD Codes
| Sl. No. |
Long code | Postpaid new menu flow(*199#) |
|---|---|---|
| 1 | *199*1*2# | Data Usage |
| 2 | *199# | Amount Due Rs. XX due date DD-MMM-YYY |
| 3 | *199*1*3# | Activate new Data Packs |
| 4 | *199*2# | Billing and Payment |
| 5 | *199*4# | Get Vi App |
| 6 | *199*1*5# | Voice, SMS Packs |
| 7 | *199*1*1# | My Tariff & Activate New Tariff |
| 8 | *199*3*1# | Start/Stop VAS Services |
| 9 | *199*1*4# | Roaming Packs |
Circle Office Address
| Circle Name | Circle Office Address |
|---|---|
| Delhi | 2nd Floor, A-19 MCIE Mathura Road New Delhi-110076 |
| Gujarat | Building -A-Corporate Road-Off- S.G.Highway,Prahladnagar -Ahmedabad, 380015 |
| UP (E) | Shalimar Titanium, Plot NoTC/G-1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010 |
| Andhra Pradesh | 2nd Floor, Varuntower II, Begumpet, Hyderabad-500016, Telangana, India |
| Assam | Vodafone Idea Limited RED DEN, NH-37 Katahbari, Gorchuk, Guwahati, Assam-781035 |
| BIHAR | Sai Corporate Park, Opp.- SSB Office, Rukanpura, Baily Road, Patna- 800014 |
| Haryana | Ground Floor, A-19 MCIE Mathura Road New Delhi-110076 |
| Keonthal Complex, Khalini, Shimla-171002 |
|
| Jammu and Kashmir | 3rd Floor Sunny Square, Gangyal, Jammu |
| Karnataka | Maruthi Infotec Center, Ground Floor, 'B' Block, 11/1, 12/1 Koramangala Intermediate Ring Road Bangalore -560071 |
| Kerala | 4th Floor, KTDFC Building, Trans Towers, Near Kalabhavan Theatre, Vazhuthacaud, Trivandrum, pin-695014 |
| Kolkata | PS Srijan Tech Park, DN 52, Salt Lake Sector V, Kolkata- 700091 |
| Madhya Pradesh | 139-140, Electronic Complex, Pardeshipura, Indore, MP , 452010 |
| Maharashtra and Goa | The Metropolitan, F.P. No. 27 Survey No. 21, Wakdewadi, Old PuneMumbai Highway,Shivaji Nagar 411003 |
| NESA | Red Den, Katahbari, NH37, Gorchuk, Guwahati 781035, Assam |
| Mumbai | Skyline Ikon, 1-2 Floor, Andheri -Kurla Road, Marol Naka, Andheri (East), Mumbai-400 059 |
| Orissa | Unit41, E 52, Infocity, Chandrasekharpur ,Chandaka Industrial Estate, Bhubaneswar 751024, Odisha |
| Punjab | C-105, , Industrial Area Ph-VII. Mohali- 160055 |
| Rajasthan | 1st Floor, Gaurav Tower, Malviya Nagar Jaipur-302017 |
| Rest of Bengal | Srijan Tech Park, 7th floor, DN -52, Sector- V, Salt Lake City, Kolkata 700091 |
| Tamil Nadu | PSA Fort, Plot No A1, A2 & B, Nehru Nagar, 1st Main road, off. Mahabalipuram Road, Perungudi , Chennai -600096 |
| UP (W) | 1st Floor, A-19 MCIE Mathura Road New Delhi-110076 |
Internet Services Setting
- To receive Internet settings, just SMS “ALL” to 199.
- Add Mobile Network Troubleshooting Steps :
- For More Information Please Read.
Appellate Authority
From Monday-Friday, between 10am-6pm.
Key Point*
While appealing to the Appellate Authority:
- You must file the appeal within 30 Days of the expiry of the
complaint/request resolution . - Please provide your complaint docket number while
contacting the Appellate Authority. - The appeal will be decided within 39 working days from the
date of filing your complaint.
Please note that the resolution time along with your appeal docket no.
will also be sent to you on SMS.
| State | Name | Contacts/Email | Address (Vodafone Idea Limited) |
|---|---|---|---|
| Andhra Pradesh & Telangana | Ms. Padmavathi PV | 9948002240 Fax-040-27764700 Email - appellate [dot] ap [at] vodafoneidea [dot] com |
6th Floor , Varun Towers II, Begumpet, Hyderabad-500016 |
| Madhya Pradesh & Chattisgarh | Mr. Ronak Patel | 9713377766 Fax-0731-2551304 Email-appellate [dot] mpcg [at] vodafoneidea [dot] com |
139-140 Electronic complex, Paradheshipura, Indore-MP-452010 |
| Assam | Ms. Chandrani Mukherjee | 9706024365 Fax-9706197061 Email-appellate [dot] asm [at] vodafoneidea [dot] com |
RED DEN, NH-37 Katahbari, Gorchuk, Guwahati, Assam-781035 |
| Maharashtra & Goa | Mr. Amit Agrawal | 020-71718181, Fax :011-71716666 Email-Appellate [dot] mah [at] Vodafoneidea [dot] com |
CTS 11/1B, 1st Floor, Sharda Centre, Off. Karve Road, Erandwane, Pune-411004 |
| Mumbai | Mr. Girish Holla | 9820015713 Fax-022-71713888 Email-appellate [dot] mum [at] vodafoneidea [dot] com |
2nd
Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal I ndustrial Estate, Andheri East, Mumbai 400059 |
| Delhi & NCR | Mr. Mayank Srivastava | 011-71032211 Fax-011-26940154 Email-appellate [dot] delhi [at] vodafoneidea [dot] com |
A-19,
Mohan co-operative Industrial Estate, Mathura Road, Delhi -110044 |
| Odisha | Ms. Chandrani Mukherjee | 9090010078 Fax-0674-7171767 Email-appellate [dot] orissa [at] vodafoneidea [dot] com |
E 52, Infocity, Chandrasekharpur, Chandaka Industrial Estate, Bhubaneswar-751024, Odisha |
| Gujarat | Ms. Vinita Joshi | 7567860602 Fax-9825025989 Email - appellate [dot] guj [at] vodafoneidea [dot] com |
Vodafone
House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad-380015 |
| Punjab | Ms. Mandeep Kaur | 9888012346 Fax: 0172-2236347 Email-appellate [dot] pun [at] vodafoneidea [dot] com |
C 105,
Industrial Area, Phase VII Mohali, Punjab-160055 |
| Haryana | Ms. Mandeep Kaur | 9813090003 Fax-0184-2207410 Email-appellate [dot] Har [at] Vodafoneidea [dot] com |
Sarita
Vihar-A19, Ground Floor, Mohan Co- operative Industrial Estate, Mathura Road, New Delhi-110044 |
| Rajasthan | Mr. Mayank Shrivastava | 9828996200 Fax: 0141-7171999 Email-appellate [dot] raj [at] vodafoneidea [dot] com |
5th Floor ,
Gaurav Tower, Malviya Nagar, Jaipur -302017, Rajasthan, India |
| Mandeep Kaur | 9736397362 Fax: 0172-2236347 Email-appellate [dot] hp [at] Vodafoneidea [dot] com |
Keonthal
Complex, Khalini, Shimla (HP) 171002 |
|
| Tamil Nadu | Ms. Bindu Gopal | 9962099625 Fax-9088118120 Email-appellate [dot] tamilnadu [at] vodafoneidea [dot] com |
Tower1, PSA Fort, Plot No. A1 & A2 & B, Nehru Nagar, 1st Main Road, Perungudi, Chennai-600 096 |
| Jammu & Kashmir | Mandeep Kaur | 9796097979 Fax: 0172-2236347 Email-appellate [dot] jnk [at] vodafoneidea [dot] com |
3rd Floor,
Sunny Square, Gangyal, Jammu-180010 |
| West Bengal | Ms. Chandrani Mukherjee | 9093118992 Fax-9732097666 Email-appellate [dot] wb [at] vodafoneidea [dot] com |
Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091 |
| Karnataka | Ms. Padmavathi PV | 9886047474 Fax-080-71711010 Email-appellate [dot] kar [at] vodafoneidea [dot] com |
Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, AmarJyoti Layout, Bangalore-560071 |
| NESA | Ms. Chandrani Mukherjee | 9774024365 Fax-9774197741 Email-appellate [dot] nes [at] vodafoneidea [dot] com |
Near
Nazareth Hospital, Arbuthnot Road, Laitumkhrah, Shillong 793 003 |
| Kerala | Ms. Bindu Gopal | 9946123456 Fax-0484-2803121 Email -appellate [dot] ker [at] vodafoneidea [dot] com |
VJ Tower,
Vytilla PO, Ernakulam 682019 |
| UP East | Mr. Vikram Bains | 9721980180 Fax-0522 2723974 Email-appellate [dot] Upe [at] vodafoneidea [dot] com |
Plot No.
TC/G-1/1, Shalimar Titanium, Vibhuti Khand, Gomti Nagar,Lucknow 226010 |
| Bihar & Jharkhand | Ms. Chandrani Mukherjee | 9709018279 Fax: 0612-2540352 |
BLOCK A , 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office,Patna–800014 |
| Kolkata | Ms. Chandrani Mukherjee | 9088118992 Fax- 9088118120 Email-appellate [dot] kol [at] vodafoneidea [dot] com |
Srijan Tech
Park, 7th floor, DN -52, Sector-V, Salt Lake City, Kolkata 700091 |
| UP West | Mr. Vikram Bains | 9719143245 Fax :011-71718001 Email-appellate [dot] upw [at] vodafoneidea [dot] com |
Sarita Vihar,
A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi-110044 |
Registered Address
Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership,
Suman Tower, Plot No. 18, Sector no. 11,
Gandhinagar-382011
India,
Phone : 079-66714000,
Fax: 079-23232251
Office Address
Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership,
Birla Centurion, 10th Floor, Plot No. 794,
B Wing, Pandurang Budhkar Marg,
Worli, Mumbai-400 030 India
Comments
MY VI Sim not registering on US network
Hi,
My VI SIM is not working in US, throwing error not registered on network. I tried to registering on the AT & T network but not able to do so.
Billing fraud performed by VI
Hello Vi Team,
This is for Billing fraud performed by VI
Unnecessary billing component added without customer confirmation.
Unnecessary carry forward last bill multiple times and recover ransom money from customer, by disabling the services.
Furthermore, the Vi executive called the customer for ransom money and made the customer irritated and unhappy.
Chat executive (Sachin) was acting so dum that he came to know about the billing issue, still trying to hide the same and offer xxx rs as a favors not to write a complaint.
With Regards,
Giriraj Jadhav
Vi Sim not working in Kyrgyzstan
Hello sir,
I am from bihar .
And currently i am in foren country {Kyrgyzstan}.
Sir i have issue with network here.
And rest of people having same sim here have network.
But i can't get network only but rest of people have .
So kindly help me as soon as possible.
I am suffering from several problem because of my VI sim.
I cant access my bank otp and other services..
Please help me as soon as possible.
Thanking you
Dear sir Greetings,My name is
Dear sir
Greetings,My name is Ramesh.. City:Podanur
District: Coimbatore
I bought 72004XXXXX by last year,but I didn't recharged..last month am tried to recharge but not made.. Retailer asked me to visit Vodafone customer care..am visited Townhall branch,they suggested me to go Annasilai branch,am went and discussed,after some hours, My sim signal range is cut..
Last week same number,am bought from Retailer.Sim also activated..Can't made Recharge,even FRC also..
Near by one week ,am waited so long ,to retain my Number.but failure..
Today also am visited Townhall branch .they told me to visit Head office (Annasilai Branch), ..after some hour,My Sim Signal lost..
nowadays all procedures in Online only.
This is not good for such an Reputed Network like you ,I think every customer is valuable to you..
I want my number.whats the procedure?
Am hope ,you will keep your GOOD WILL always..
My alternative number 78714XXXXX...
I want my number, kindly sort out the issue.
I can't pick call ,while office hours,call if need ,after 6pm..
Waiting for your valuable response and feedback
Thank you
Regards
I have booked a new postpaid
I have booked a new postpaid mobile no. 967xxx9610 online at 24 July 2021 & received same day delivery. After continuing service of 7days, outgoing service has been blocked. When I called the delivery person he said that your televerification has failed while I was not given any information regarding this.
On request for re-verification a man came to my house on 1st August and completed the
verification And said that from tomorrow the outgoing service will start. When the service did not start the next day also i called the customer
care thrice they said your verification failed And the complaint is being registered. I also called
person who came for verification, then he said that from where you have purchased the sim. talk over there, now i had booked the sim online
so what would i do so i called the delivery person he didn't give any response.
Today on August 3, I got a call from customer
care and they listened to my problem and said that your verification has failed, the problem will be solved soon and also I am giving mail to my senior as well, the team will talk to you soon.
After a few hours, a call came from the seniors,
they understood the whole problem and said that your service will start running in the evening.
Now that it is happening at 10:33, the outgoing
service has not started, yes maybe the incoming has definitely been stopped.
I am trying to contact the
I am trying to contact the agent but it's so difficult to contact them each and every number given in this website is fake when ever you try to call you just have to listen to the computer after trying so much still wasn't able to contact them
VI Recharge Problem
I am using VI App. Its very slow and it hangs so much. I am unable to use voucher also. Plz help me regarding this so that I can use my coupon of Rs 50. Airtel is providing this coupon service if we recharge for our friends also.
I feel useless services are provided by IDEA
I am using Idea since 2012. To day Idea is not functioning properly. I recharged. My money is gone. But the recharge is not done. I am completely disappointed. I feel useless services are provided by IDEA. I feel reliance is better.