Volkswagen Customer Care No. 1800 102 0909

I had some faith in Volkswagen cars, and that is why in 2018 we got Vento Automatic, We maintained it religiously till recent incident.
There was flood situation in Vadodara and water ingress in Car was hardly till Half of Glove box. not even till music system level, but I was shocked to understand that built quality of Car is so poor that it is not designed to run on road with even such water condition. Nothing is protected from damage. Whole Gear box gone, Mecatronics , Head lamps, Gear sifter, starter, etc You name it water can enter anywhere in this car. Repair cost estimated by Service center is approx 7.5 laths. Whole myith i had regarding quality of said car is crashed. It was pathetic. At least cheaper Indian cars are more reliable and easily repairable. Till date more than 2 month passed Since i shifted my car to Service center and still there is no promised date on which i can take back my Car. I am highly disappointed with Volkswagen service Policy and casualness in Indian market. Earlier many people warned me about it but i am clear.
I expect Volkswagen Team to seriously look into it.

Sonal Mishra

Please you recommend any dealer dealing in Volkswagen Cars in Dehradun.

I have six time compalin about this but still days not clear above complain.

I have not satisfy with your people answer now they told me you will change your system outside.

Because of my car in warranty period how can i change directly after that how can provide warranty by Volkswagen.

I have west my time to purchase above company car.

I have also visit 4 to 5 people they have also told me that do not want to purchase above car and give remanded to any one buy this company car.

i was given my car Volkswagen Vento AP09CE7488 for servicing on 9th June in Hyderabad , Khajaguda center. They were telling that some part is not available and it will come after 30 th June. i am not understanding why they required 21 days to get the part. How i have to travel these 21 days?. i am calling continuously to service center response was very poor. i was never expected this type of poor service from Volkswagen. i actually planned to buy new Volkswagen Tiguan. now i dropped my plan and would like to go another brand.

This is to bring to your notice that my Volkswagen Polo Car (BR01CJ5023) met with an accident on 6th of Jan'2020. It was badly damaged at the back side as it was hit by a bus. I myself suffered an ankle fracture in my right leg.
The car was received at the VW Jamshedpur Service center on 7th Jan'2020.
I was in frequent touch with Mr Prem Kumar & Mr Zahid over phone throughout the month of January. I had requested them multiple times to get the repair job done as early as possible because my car was the only means which I could use to commute with my fractured ankle. They kept making claims that the process had been started and were awaiting parts needed for the job. I was also given the commitment that I would receive my car by 15th Feb.

In the month of February, even after trying multiple times, i was unable to contact either Mr Prem or Mr Zahid. On 13th of February, I spoke to Mr Arun on phone. I then came to realize that no job had been done on my car yet. On the other hand, he told me to deposit 50% of the estimate amount in order to start the job. Such a demand is unacceptable considering I have a full insurance cover for my car from Bajaj Allianz which happens to be a partner of VW for cashless insurance claims. Again, on the same day evening, i got a text from Mr Arun that i do not need to make any money transfer.

Today, i visited the service center only to realize that there is no progress yet on my car's repair job. They have not yet ordered the parts which is required although the estimate for the car was ready on 14th Jan itself and same was approved by Bajaj Allianz (I got this confirmation from Mr Arjun of Bajaj Allianz). Today again, Mr Arun asked me to deposit 50% of the estimate amount in order to start the job. This lacklustre approach of the team is totally unacceptable and brings a very bad image to the Volkswagen brand.

Kindly look into this matter and resolve it on urgent basis. It's already been more than 1.5 months with no progress on the repair job. I am expecting a favourable response from Volkswagen team.

Note- On asking about the email id details of the present VW Area Service Manager or any higher management person, Mr Arun denied providing the same.

Fortnight back I send my POLO. car to your Jamshedpur dealer for replacement of rediator till date nothing has been they say rediator is not available in their show room and placed the order for same with ZHO. MY CAR NO. IS JH05 AF 2727

It is strongly regretted to inform that I had given my Vento car bearing registration number MH 20 BY 1887 for annual servicing at Volks Wagen Nashik on 8th November 2016. I had requested to replace damaged air vents on the dashboard. The same was replaced vide the invoice number SIP141439 Dated 8th November 2016.
After receiving the car, I found that the rear windshield de-fogger, which was in a proper working condition prior to handing over the vehicle for servicing, was not working after servicing. I informed the service manager immediately. I am sure that the wiring of the de-fogger was disturbed during replacement of the air vent due to the negligence of the servicemen.
But due to some works and reasons, I could not visit the service station at Nasik.
As the car is having very less run, I didn't,t service it during 2017.
While I gave the vehicle for servicing again on 1st June 2018, I had very clearly instructed the service manager Volkswagen Nashik regarding repairs of the defogger. But to my utter surprise, while I called in the evening to inquire if the car was ready, I asked if the de-fogger was repaired, the service manager replied that the switch of the defogger was damaged. I asked them to replace the switch, they replied that the switch was not available in spares and it had to be ordered. I immediately requested the service manager to place an order for the switch so that the de-fogger could restore its working condition before the monsoon.
I have pursued the matter with the Service Station at Nashik five-six times during these twenty days but I am not getting responsible replies.
Working condition of the rear windshield de-fogger is extremely important for me while driving in rainy conditions.
It is requested to take up the matter as early as possible and arrange for necessary action.
Thanking You,
Regards,
Sunil Waikar
Nashik Road.