Zero B Customer Care No. 022-2788 1234

Updated on Wednesday, 22 June 2022 - 9:48am
Organization: 
All India Number(s): 
  • 022-2788 1234 (For queries & support)
  • 77560 43064 (Whatsapp No. for support)
  • 022-68486848 (Queries/Complaint)
Website: 
Official Website

Emails

  • zerob [at] ionexchange [dot] co [dot] in (Customer Support)
  • marketing [dot] cpd [at] ionexchange [dot] co [dot] in (Product related enquiries)
  • recruit [at] ionexchange [dot] co [dot] in (For Careers)

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Important Links

Store Locator

Grievance Redressal

Phone : 022-27881234 This no. same for all Escalation Matrix.

Level Service Email
Escalation Matrix
- Level 1		 Call our customer care(9am-9pm),
leave a message and we will call
you back.		 hws [dot] service [at] ionexchange [dot] co [dot] in
Escalation Matrix
- Level 2		 If you are not satisfied with the
solution, please call at Escalation
Desk back.		 escalation [at] ionexchange [dot] co [dot] in
Escalation Matrix
- Level 3		 Escalate your request to
Ms. Rupa Joshi.
Assistant Manager -
Customer Service
rupa [dot] joshi [at] ionexchange [dot] co [dot] in
Escalation Matrix
- Level 4		 If you are still not satisfied,
escalate your request to
Ms. Pooja Gandhi,
Head – Customer Care		 pooja [dot] gandhi [at] ionexchange [dot] co [dot] in

Corporate Office

Ion House, Dr. E.
Moses Road, Mahalaxmi,
Mumbai - 400011, India

Social Sites

Comments

Bad service

Submitted by Avinash (not verified) on Sun, 12/12/2021 - 3:35pm.

My water purifier ( Emerald model) prefilter started leaking after service technician did regular service. I have been following up for 1 week now to fix the issue but nobody turned up even after multiple calls to service center, call to RO water solutions Bangalore, escalation etc.
I have ACMC for 2 years still no service. Till the time I did not buy AMC, the response was good. Avoid buying ionexchange purifier. If bought, do not bu y AMC.

Rediculous service

Submitted by Sajesh (not verified) on Fri, 17/07/2020 - 4:06pm.

Plz do not buy this product..mr.sidhappa the service head from Karnataka is extremely rude nd mr.prashanth service head in Mysore is very abusive nd rude. Overall very bad product with extremely bad service...
If u want to get scolded and get harrased everytime you call them then plz go ahead with this product...