Act Fibernet Customer Care No.1800 102 2836

Organization: 
Toll free Number(s): 
  • 1800 102 2836 (Customer Support, 7:30am- 12am)
All India Number(s): 
  • 91212 12121 (Customer Care)
  • 72889 99999 (Call Centre)
  • 99459 99459 (Whatsapp Support)

IVRS Menu No. 1800 102 2836

Select your preferred language (Hindi/English)

  • Press 1 : For broadband
    • Press 1 : If you are a existing customer
    • Press 2 : For placing a request for new connection
  • Press 2 : For cable or digital T.V.
    • Press 1 : To continue
    • Press 2 : To go back to previous menu

Email

  • helpdesk [dot] blr [at] actcorp [dot] in (Customer Support)

Install App

Important Links

List of Regional Office

City Name Address
Ahmedabad  #102, Iscon Elegance,
Prahladnagar Junction,
S.G. Highway,
Ahmedabad - 380015,
Gujarat, India
Bengaluru 1st And 3rd Floor,
Golden Heights, 59,
'C' Cross, 4th 'M' Block,
Rajajinagar, Bengaluru - 560010
New Delhi A-25, Mohan Co-operative
Industrial Estate, Mathura Road
New Delhi- 110044.
Eluru No. 25-5-140, NR Pet,
Near Corporate Central Bank,
Eluru, Andhra Pradesh - 534006
Guntur 6-16-30,16/1 Lane,
Arundalpet, Guntur -522002
Jaipur  O/O ACT Fibernet ,
3rd Floor, Plot no. 164,
Above Manyavar showroom,
Rathore Nagar, Amarapali Marg,
Vaishali Nagar , Jaipur-302021
Lucknow Cyber Heights,2nd Floor,
TC G 2/2 & TC G 5/5,
Vibhuti Khand,
Opposite to Indiragandhi Prathisthan,
Gomtinagar- Lucknow UP-226010
Kakinada Sri Rama Nilayam, 1st Floor,
Dr No: 8-5-1/3,
Venkatanarayana Street, Pratap Nagar,
Gandhinagar, Revenue ward
No.2,Kakinada 533001
Madurai No:23, Vaidyanathan Iyer Street,
Shenoy Nagar, Madurai-625020
Nellore 16-2-230, Dr.Anil KUMAR
Reddy Towers, 1st Floor Pogatotha
Nellore 524001
Rajahmundry  Dr.No.79-13-1, Radha Enclave,
2nd Floor Official Colony,
Mallina Nagar, Old Somalamma Temple
(OST) Road, Gandhipuram,
Rajahmundry - 533103
Tirupati No. 29 & 30, 2nd Floor,
Bachala Towers,
SGS Arts College Road,
New Indira Nagar, Tirupati - 517501
Vijayawada 32-2-5,1st Floor, Rata Building,
Anjamma Street, Moghalrajpuram,
Vijayawada-520010
Visakhapatnam No. 43-9-141, Sri Gayatri Towers,
3rd Floor, Sri Kanya Main Road,
TSN Colony, Dondaparthi,
Visakhapatnam- 530016
Warangal Satya Boulevard, 1st Floor,
No. 2-10-874/6, S.No 560,
Subedari, Above Yamaha Showroom,
Near Forest office, Waddepally,
Hanmakonda, Warangal. TS 506001

List of Head Office

City Name Address
Chennai TVH Beliciaa Towers,
Tower 1-10th Floor; Block No.94,
MRC Nagar-Chennai-600028
Coimbatore  No. 57, Vivekananda street,
Ram Nagar, Near District Police Office,
Coimbatore - 641009
Hyderabad 8-2-618/B Banjara Hills
No. 11 Rd, Banjara Hills
No 11 Rd, Mithila Nagar,
Banjara Hills, Hyderabad,
Telangana 500034

Nodal Officer

Name Ms. Kavita Nath
Email nodalofficer [dot] blr [at] actcorp [dot] in
Timing 9:30 a.m to 6:30 p.m
(Monday to Friday)

Appellate Authority

Name Mr. Anand GS
Mr. Suresh Babu
Email appellate [dot] authorityblr [at] actcorp [dot] in
Timing 9:30 a.m. to 06:30 p.m.
(Monday to Friday)

Regional Office

1st And 3rd Floor, Golden Heights,
59, 'C' Cross, 4th 'M' Block,
Rajajinagar, Bengaluru - 560010

Head Office

2nd And 3rd Floor,
Indian Express Building,
No. 1 Queens Road,
Bengaluru - 560001

Social Sites


Comments

excellent info

I am not sure where you’re getting your info, but good topic. I needs to spend some time learning more or understanding more.
Thanks for excellent information I was looking for this information for my mission.

Not getting internet speed as per plan

Raised three times query on speed not getting as per plan, but they closed without solved.

Pathetic customer service and responsibilities, from last 8 month I'm paying cost for 150mbps and I'm getting less than 20 Mbps speed.

worst service I am following

worst service
I am following your people from Nov 28Th almost one week gone.
no body giving response

Worst services from ACT

No one is trying to resolve the issue; instead, they keep closing the tickets and blaming on the devices which I am using.

Also they keep dragging they are verifying and not looking for the commitment - "Not Upto, its exactly whatever speed you have choosen".
If I opt for 40mbps, I am getting 23 to 38mbps only. And ACT is not providing the committed speeds.

Is this the way providing the services and blaming / skipping the issues by just closing without contacting customers and verifying with customers?

Refund fraud

I got haressed just becoz of Act officer i said i lost my job i needy refund its no month now i can nkt stay here without any job but thy played a game with me thy asked to drop the router to the tnagar chennai i went there i lost and also got harresd the police helpef me drop the home but wat ever i faced it ws just becoz the the nodal officer who was not ready to gelp me asked to go to return the router now i m gonna case this its very serious matter how thy can do this the cx

Very Worst

Very Worst response

Just an uslesss service.

Just an uslesss service. Disgusting.

disconnection not done

I have requested for disconnection on 17th June and sent mail to nodal officer. in the app there is no option to disconnect. customer service number is not picked. my connection is not working from 15th may. for my repeated complaints and request for disconnection I get credit for a week which I don't want. I have removed modem. cable drawn to my house is removed. still act claims dues from me and informs me that my connection is reactivated. this is unprofessional service from a multinational company

Internet connection not working

Very worst service provider. Repeatedly facing internet connection issue, and I have informed customer care that there has been some damage in the cable wire. It is already 3rd day, nobody has come and changed the wire. New connection will be provided in a day of time. But when it comes to service, it won't be resolved with the time constraints.

Worst customer service

I made one month payment for new connection Sathya sales person called and insisted on paying further amount saying 1month plan is not available only 3or 6months plan is available due to lockdown hence I requested for refund and called off act but since then I have no proper response from any of them I also mailed to nodal officer Vijay but no use I am frustrated calling their useless customer care service n number of time where they will ask for mobile number only and ask to wait for sales team connect but call gets disconnected after 15mins Any one please tell proper solution to get my money

This is one of the worst

This is one of the worst service providers. These people will never respond to any of our quires and no one will take responsibility and they will come behind u to take their connection but later if u call them for any issues they will block your number.
Very bad connection and disconnects now and then.

New installation

I have taken new connection on 30 June made all the payment but after 11 days still waiting for the installation and person who had taken the responsibility for installation who has send me the payment link name of that person (Santosh)
,since 5 days he is not responding anymore and i am not getting proper response from CC what should I do is it very wrost i used to think first .

Refund frauds

My name is Kiran I requested for a new broadband connection on June 16th the sales man he asked to make payment and then company will send you the technical person to make setup and finally I have done the procedure and finally the technical man came and inform I will come with in 2 days with kits and I will do connection he informed and I have waited to June 18th he didn't picked my calls and didn't respond finally I thought to ask for refund. Then coustmer care people informed I will get my refund with in 7 days. And waited for more than 10 days and I called the respected people now they are doing drama by one by one informing you will get tomorrow and same next day if I call they informed the same things. This people are playing with my money. At this pandemic situation the ACT team is taking our money and giving false commitment for us. Please don't buy this bloody act.

Refund frauds

My name is Kiran I requested for a new broadband connection on June 16th the sales man he asked to make payment and then company will send you the technical person to make setup and finally I have done the procedure and finally the technical man came and inform I will come with in 2 days with kits and I will do connection he informed and I have waited to June 18th he didn't picked my calls and didn't respond finally I thought to ask for refund. Then coustmer care people informed I will get my refund with in 7 days. And waited for more than 10 days and I called the respected people now they are doing drama by one by one informing you will get tomorrow and same next day if I call they informed the same things. This people are playing with my money. At this pandemic situation the ACT team is taking our money and giving false commitment for us. Please don't buy this bloody act.

Sent an email to all these people with my issue let's see:

Sent an email raising a request to helpdesk [dot] blr [at] actcorp [dot] in 10 days back, 0 Response. Sent 6 follow up emails in 10 days, 0 response. Now customer care tells me they can't resolve the billing issue because a new month has started. What kind of service is this?

Added all these people in cc, If you know any other email id of higher authority working at ACT that I can add, please share.

appellate [dot] authorityblr [at] actcorp [dot] in, appellate [dot] authorityhyd [at] actcorp [dot] in, appellate [dot] authoritytn [at] actcorp [dot] in, appellateauthority [dot] ncr [at] actcorp [dot] in, helpdesk [dot] blr [at] actcorp [dot] in, nodalofficer [dot] blr [at] actcorp [dot] in, nodalofficer [dot] hyd [at] actcorp [dot] in, nodalofficer [dot] ncr [at] actcorp [dot] in, nodalofficer [dot] tn [at] actcorp [dot] in, nodalofficer [at] actcorp [dot] in

Internet is not working

Internet is not working

Network issue

I have raised case with them and they closed case after 24hours without take any action , this is a worest network support team.

WORST..

WORST..

customer care

pathetic customer service. once the money has been paid don’t expect anything from this company.

Pathetic customer sevice

Once u pay the money they will block your number, after subscribtion, installation team comes after 20 days n very happily they say we can't install in your area, after asking for refunding one month also they won't refund, if we call number will be blocked... Assigned manager also will not pick up the call.. such a pathetic irresponsible careless people u own...

Worst customer service

Such a cheaters after taking the payment there is no response at all. Waste of time n money. Never ever go for this 3rd class ACT

Internet not working from one week

Collecting regular payments without giving one day time. But providing service is too worst.
From past one week link is down and whenever i called to customer care they said within 2 hours our team will call you back but still i havent receive calls.

Really worst service no proper help lines,engineer support.
I am planing to cancel this connection and suggesting my friends to cancel

Installation not being done

I am writing this mail I made the payment on 1/06/2020 . Installation not being this as this is highly unprofessional from your side as every day I am calling the customer care and they are telling by the end of the day and within 24 hours I will receive call  or response about the installation,till date not body called me. Please tell whether its possible from your end or not. Refund my money I will take another service which is better than you. The sales person named Shankar who call me every day to take the connection after the selling of the product he is not picking the call at all. This is one of the horrible experience from ACT.

Hopeless service

Internet has been down for 2 days now. Cannot reach the customer care numbers, ticket has been raised against the issue. The responsible person has his number SWITCHED OFF! No responses to the countless emails I have already dropped. Its literally affecting all the people who are working from home here.
I even tried calling the nodal officer here. Phone is always "busy". No way of escalating the issue. Terrible, terrible service.

No response from anybody

It is very worst in chennai . Sir , I paid the fee , They came the very next day . they done the setup , everything all they told me Internet will come in 1 day. but it has been 2 days and 3 days and whenever i call them , they think , find and tell me in different reasons and their ultimate goal is not to give me my internet connection. But still i never got my internet connection . whenever i call them , they don't pick up my call and even blocked my number and i have to call them , i have to message them , i have to pay fee , what is this sir ? . After all it was not a big problem for them , it's a small problem and even for it they take 3 days . I have a small doubt when i found your company , you told about you in your company name 'ACT' , and it was real that you are acting. you can die man . I want my service today if not i will not be patient anymore

Connection

Iam not satisfying with your company no one responded on calls or mails

Network issues

I have raised case with them and they closed case after 24hours without take any action , this is a worest network support team.

Internet issue unaddressed

Hi Team,

I have been following with ACT executives since morning but they are not able to trace back the status and the resolution yet such a pathetic response an Internet connection. While selling the the product they are very proactive but when issue pops up so irresponsible behaviour

Worst fibernet

They doesn't take care of customers complaint and doesn't resolve the problem

Not taking care of customer's complaints

This is the worst fibernet I have seen they doesn't take care or resolve the problems of customer It will not respond to customers

Installation of new internet connection

Hi team,

Could you please install new internet connection as soon as possible

INTERNET IS DOWN!!!!!!!

Hi
Internet connection is down.
Your customers are relying on your network and this pathetic service won't help increasing customers in future.

Tried every possible way to connect with you guys, no help, busy lines.

SR10237436860682

INTERNET IS DOWN!!
WFH NOT POSSIBLE WITH THIS SERVICE

you guys claim will get us extra speed for march,.I don't need but atleast the basic speed which I have paid for

Please look into the issue

Requesting for new connection

Hi,

My name is shrujan and I am resident in "699, 2A 4th cross byraveshwara nagara laggere. I am looking into take new connection but I didn't get any response from your side. Could you please let me know how to take new connection.

Contact --shrujan1993zoom [at] gmail [dot] com
Location - Banglore

Additional charges

I have take 6 month plane and I paid for 6 month pack bill amount at a time. Once it is done I did not recharged to act connection. Now when I triying to reconnect it is showing due amount 520 Rs. Now you tell me why did you charge 520 additionally when I don't want this after 6months.
Need replay ASAP.

Worst network

I waited on call about 49 minutes nd finally call got dropped I am not happy with this network

Worst internet and service

I am facing issue to internet as no internet from 2 days and raised a request from mobile app and got one confirmed msg within 1 days will fix it.and still not yet resolved. And one more biggest thing is ACT don't have proper customer care no.while I am trying to call existing provided customer care no, it's telling the number not exist.I am too frustrated for ACT service. I never suggest to my colleagues or friends to take a internet connection from ACT.

Broadband Connection

Contact me soon

Internet complaint

Worst network i have ever experienced no support is available from act not even a proper response worst network ever

waiting for installation

Hi All, I have taken a plan on 2nd march but after 8 days still waiting for installation, I am not getting proper update by Help-desk, really pathetic service by ACT.

Thanks.

Worst Net. They are

Worst Net. They are collecting regular payments without giving one day time. But providing service is too worst. Ever day problem.

Job

Job karna

I am not at all satisfied with the act fibernet service

My internet goes anytime n act fibernet does not listen to the customer complaints at all

Connection issues

Pathetic service,no response, connection down since 23 Oct ,not resolved till now,poor management
Fuck ur service