Agoda India Customer Care

Organization: 
All India Number(s): 
  • 0008000501620 (Customer Service Within India)

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Customer Service

Location Contact No.
India 0008000501620
Australia +61-28-066 2868
Austria +43-720-380085
Bahrain +973-1619-6662
Belgium +32-2620-0818
Brazil +55-11-42805290
Canada +1-416-216-4151
China 4008-218-877
France +33-185-148 161
Germany +49-698 679 9066
Hong Kong +852-3071 1201
Hungary +36-14292234
Indonesia +62-21 2561 7999
Israel +972-722713343
Italy +39-02-38591359
Japan +81-35767 9333
Macau +853-6262 5205
Malaysia +60-32053 1869
New Zealand +64-9339 1656
Oman 800-74317
Philippines +63-28-540-0981
Portugal +351-210609454
Russia +7-495 705 9247
Saudi Arabia +966 11 510 8738
Singapore +65 6329 7537
South Africa +27 11 844 6064
South Korea +82-70478 44366
Spain +34 91 754 7020
Switzerland +41 31 547 90 55
Taiwan +886-27750 7701
Thailand +66-2016 4106
United Arab
Emirates
800-0330-5203
United Kingdom +44 20 3027 7900
United States +1-866-656-8207
Vietnam +84-28-4458-2393

Registered Office-India

Agoda International India Private Ltd.
2/F, Tower C, DLF Building no.8,
Cyber City, DLF City II, Sector 24
Gurgaon Gurgaon HR IN 122002.

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Comments

Refund for my indigo flight cancellation

Indigo cancelled my flight on 5 September 2021 from bengaluru to pune and have processed the full refund back to me . They said it will be refunded to Agoda and I must check with them to refund me . Also I myself cancelled via indigo airline ,with full refund ,my pune to bengaluru flight on 29 august 2021. They said that I will they have sent my full refund to Agoda for the cancellation and on must take from Agoda . The total values for all these cancellation is 20000 inr approx .for 3 pax . Please contact me immediately Agoda to refund me . Thanks

not conform

money debited from account but not getting room. i need refund.

I HAD MADE PAYMENT TO AGODA BUT I DNT RECEIVED THE BOOKING MAIL

AGODA DID NOT SEND ME THE CONFIRMATION MAIL
PLS HELPAND I HAVE MADE FULL PAYMENT

Payment deducted from Credit Card but Booking not done

I made a booking today for stay at Country Inn & Suites, Sahibabad, Ghaziabad.
My Credit Card was charged for the same but then due to some issue I was not issued any Booking ID.

U are requested to refund the charged amount.

Refund not received

Hi team,

This is to inform you that I had booking for 9th August,2021 from Bagdogra to mumbai
Which was cancelled by the air lines got it rescheduled for the next day which was 10th August, 2021. But unfortunately due to technical issue again' the same flight was cancelled(PNR-XD2YNJ). Have asked to initiate the refund request from the airport it self.

As per the recent update front the airline refund had been done to Agoda on 12th aug, kindly confirm on the same ASAP.

PNR- XD2YNJ
9th August-
SG 168 ( IXB-BOM direct)
10th August-
SG 8904 Bagdogra to Delhi
SG 611 Delhi to Mumbai

Regards
Anuj shakya

Money debited from account

Money debited from account but not received any booking details no refund

Same happened with me too. I

Same happened with me too.
I wasn’t logged in and i was booking a hotel from chrome ,I entered my card details and money got debited but not received any mail or refund

Unable to make payment

I am trying to make payment for my hotel booking but it's not getting successful. How can I connect to any customer executive

Payment issues

Amount has been deducted from my account but my booking has been not confirmed so so how can I refund my month amount has deduct via ATM card

Refund not given but already processed by Indigo to agoda

Hi,
my Agoda booking ID : 57384XXXX , I had booked Indigo flight but cancelled it later. The refund has been processed by Indigo to Agoda but I haven't received any refund from Agoda. I have mailed multiple times to Agoda, but no response. Please get back to me.

Regards,
Vaidehi

Refund

Davanam Sarovar Portico Suites
Bangalore, India
05 Jun - 07 Jun 2021
Booking ID: 567491XXX
I supposted to get my refund 2 months back
Your customer care number is switched off
You aint responding
Such a fraud site
If i dont get my refund i will report it
Fake site
Call me

Problem during stay

Hi

I booked hotel through agoda hotel alpine residency shimla.there was not a television,no telephone in my room,for calling to reception in case need anything .
Also the major problem is the manager told me that you are not eligible for breakfast in morning but I booked the room which includes breakfast you can also check through my booking id -572668965xxxx
I want full refund

Hope you solve my problem asap

Thanks

Part Cancellation Under Same Booking ID

Hi,

I have booked 4 rooms and want to cancel 2 rooms under same booking ID. How can I do it?

FRAUD HOTEL BOOKING

Hi,

Last night I was searching hotels in maldives in your website and its a fraud happen with me , my credit card was charged and money got deducted . I tried to reach the hotel as well but the number is not reachable and tried to email them on there website even that is not working. I asked one of my friend who live there he says there is no such hotel with BEACH SUNRISE INN, there is a construction going on over there . So tell me if there is no hotel where i'm gonna stay for 14 days and in this pandemic what will I do .. ?
my booking is for 4th August and it's a book huge amount which is debited from my card .. so please Refund my money back to my credit card as soonest ..

Thanks
Harish Digari

refund money

i did not receive any money and one month has completed . kindly resolve this problem and contact with me

No booking show

Sir money deducted from my account but no booking show please check

Scam agoda

I have also scammed by this agoda scam , money was deducted & i cannot see any booking.
Did you get your money back ??
Please reply what steps dis you take??

ROOM TARIFFS CHARGED IN CHENNAI METRO I WAS IN MADURAI

BOOKING ID xxxx 72273 Airport Metro Station 17 TO JUNE 18, 2021 ON THESE DAYS I WAS IN MADURAI FLIGHT TICKET DETAILS AIR TICKET DETAILS MAA - IXM MAA = 17 JUNE 2021 TO 24 JUNE 2021 PNR NO EFDTTL . 1. Ex IAF flying pilot 2. senior citizen RAMANI

Refund

Dear Sir,
I have booked Air Asia ( I5 792) air ticket from Cochin to Delhi 8/06/2021 , unfortunately the flight was canceled and rescheduled but couldn’t travel that day , so we canceled the ticket and requested refund but still we didn’t received payment back to my account.
As discussed with Air Asia they said this amount already returned to Agoda( AGODA BOOKING ID:please advise for my payment

Regards
Ajikumar

No confirmation and no booking id received

Sir booking for Velvet Clark's exotica was done .....amount debited from account but no booking id or confirmation has been received..... More than 3 hours have have been passed

Money deducted twice, no booking confirmed

Twice the money got deducted for a booking i tried to make for Chandigarh and there is no confirmation or detail updated on the app/website or emails.
Untraceable and no customer care support. The telephone lines keeps you on hold and gets disconnected without any connect. N o response on emails.

Money debited and no booking id or email confirmation

I made a transaction today morning from the mobile website the money was immediately deducted but no booking details provided or confirmation email. If I don't get my refund back Agoda is going to get so much bad press on social media as I realised I am not the only customer this has happened to.

Same problem

How did you manage to fix this cause I have faced the very same problem

i faced the same issue

i faced the same issue twice.
did you receive any refund or support?

Money debited but no booking ID received

Money debited but no booking ID received. I am not able to locate the booking ID anywhere. Though I selected the pay later option but I was still charged immediately. Kindly initiate a full refund as soon as possible

Money debited but no booking

Hey. What kind of scam is this. My money got debited but I have no confirmation of the booking. Please refund immediately.

Money Deducted Booking Not Made

I Have Paid Full Money also Got Confirm Booking Status, Then Too It Shows NO BOOKINGs and NO REFUND Information of 3000 Rs

booking not get

I not got no booking ID and no confirmation yet my money got deducted. Kindly refund or else I'll file a legal case against your company.

payment deducted from credit card , but booking not done

Hi ,
I booked ADOBE hotel for amritsar india on 20th of feb 2021 , but didnot get confirmation email and not refund by now .

Have a very bad experience , plz pay and refund my Money .

Moreover we dont have any proper customer care number , where we can instantly complain .PGF

Amount deducted

Yesterday on 13/02/2021 at 10:39 i tried to book an hotel. At first it was mentioned that the booking can be done without the amount and the card details is just for booking. Later on the amount was deducted and the booking was not done. As soon the amount was deducted it stated the booking was not done. My 8k was deducted from my account now i dont have money neither the hotel booking. Since yesterday am trying to contact agoda but they dont have specific contact number to nor any kind of help.
I request you to pay my money back. Please dont book from agoda as every other 3rd parties does have a customer helpline but this is the first time i saw a platform where customer cant contact

Hotel has not ownered my booking and payment is deducted from my

Hotel has not ownered my booking which is booked from agoda site. The hotel name is amby valley, lonavala. They didn’t give me stay because of some water issues. The hotel give all the refund and cancellation information to all respective websites. I want my refund back . But I can’t contect agoda . Please tell me how can I contect agoda.

Refund Needed

I got no booking ID and no confirmation yet my money got deducted. Kindly refund or else I'll file a legal case against your company.

Did you get your money back?

Did you get your money back?

Request for Payment Refund

Hi Agoda!

Today (28Jan 2021), I booked a room in Colonia Santa Maria Hotel from 5feb 2021 to 9feb 2021 at Goa in India via Agoda. Amount (₹26322.64) has been deducted from my debit card, but booking was not done.
We didn't receive any mail or message for confirmation and cancel of room. I had called to hotel but they have no any answer.

Kindly let me know how can I get my amount back.

Regards
Atul Singh

Amount deducted

Amount deducted for booking in Shirdi Hotel Malhar Palace from 8th to 9 the Jan, 21 but no confirmation received.

Payment deduct but not confirm booking

Hii

I booked air ticket through this app, but booking not confirm and payment deduct to my credit card, how I get my payment back, its totally froud. No contact no available and nobody reply on email, how i get my refund.

Hey! did you get your money

Hey! did you get your money back?

I’ve arrived at the hotel in

I’ve arrived at the hotel in Morgim, Goa, India and they said that they’re not tied up with Agoda and charged me extra because they say there is no booking under this ID or name
What is this about?
I’ve already paid the whole amount to you on the day of booking though the Agoda App. There is no breakfast as well available whereas it was mentioned in your site that breakfast is available. I cannot even find a customer care no or any call back option. What terrible service is this, I’m stuck here!

Was this resolved? I just

Was this resolved? I just made a booking and I am fearing this shouldn't happen.

Amount deducted no booking confirmation

Amount deducted for booking in Pune, Royal Orchid suite from 9th to 11 the Dec, 20 but no confirmation received.

Amount Debited without any Booking Confirmation

Hello,

I have faced the same problem today. I booked the hotel via my credit card and received no booking confirmation. Amount of INR 8000 was debited from my account, however, I landed on the same booking page with no confirmation about my booking. This is worst experience from Agoda.
PEOPLE WHO HAVE FACED SAME PROBLEM - DID ANYONE RECEIVE ANY REFUND IN YOUR ACCOUNT?
PLEASE COMMENT, SO AT LEAST OTHERS WHO WILL FACE SAME PROBLEM CAN BENEFIT FROM THIS DISCUSSION.

Fraud website

They have deducted 36000/- from my account without asking for any otp or any verification and no confirmation about the flight have been done so far.

Amount deducted but booking not even confirmed

This same happened with me today, what you did after this happened, there is no indian contact number where i can call.. please tell me if your problem get resolved and how to do that.

Refund

Hi Agoda,

I did a booking through your website and when I arrived at the hotel, they told me there were no available rooms. Still, I got charged while booking by Agoda, not by the hotel itself, Can I get refunded Please?

Thanks and regards,
Belmina

Amount deducted but booking not done

Hello.. I bood a room in Aachen - Germany from 26.10.20 to 02.11.20. Amount has has been charged to my credit card , but booking was done. How can i get the refund.

Looking for refund

I booked a room in Pune India via Agoda for 11th November 2020. Amount has has been charged to my debit card, but booking was not done. How can i get the refund?

not received my air ticket funds are debit

I do not get my air ticket after the funds debit from my card there is not single number to contact u if this kind of service is given by agoda
then i am sorry to say no one should book the ticket or a hotel booking
my request is that do contact me on my mobile number by mistake the email id mention is atul.kaushal@xxxxxxx but id is follow
or u can email me atul.kaushalxxxxxxx

Regarding invoice of my Hotel Booking

Sir,

Myself Yogita Kad have booked a room in T24 Residency, Andheri, Mumbai w.e.f 12.12.2020 to 16.12.2020. I have not received an Invoice for this Stay. Kindly provide the Same.

Thanking You

How I get my refund

I had booked hotel ibis room.amount had debited from my account after 10 minutes I was received email that ur booking is not confirm due to unusual error.now but can I do please tell me.how I get my refund back

Flight Ticket confirmation not received

I have booked flight ticket from Delhi to Kolkata and did not receive any booking confirmation from Agoda neither they are showing any booking IDs. I don't have any option to tell my problem for help.
I really appreciate if anyone can solve it.

Submitted by AYUSH AGARWAL

Hi
This is AYUSH AGARWAL
I had booked hotel redission agra, India.
The amount had been debited from my account but the booking didn't happen.

Please let me know how can I get my amount back.

Regards,
Ayush agarwal

Need Help

I have booked two rooms in Hotel Marigold in Jaipur and did not receive any booking confirmation from Agoda neither they are showing any booking IDs Even on app, when I am calling customer support then they have mandate to provide the booking ID, I don't have any option to tell my problem for help.
I really appreciate if anyone can solve it.

Booking Ameded problem

By mistaken i have done booking on wrong date so i want to ameded the booking so kindly help me out

Amount debited but booking not done

Hi
This is Asghar Mehdi.
I had booked Sterling resort Mussorie, India.
The amount had been debited from my account but the booking didn't happen.

Please let me know how can I get my amount back.

Regards,
Asghar Mehdi

dont show hotel booking voucher

i will booked hotel One room through AGODA wesite name of Mr. Vishnu kumar , i have done payment of RS.1454.81 through UPI Option but i dont receivd any hotel confirmation voucher via Agoda .
please help me for refund my detected amount .

Taj Vivanta hotel booking

I had done a booking now with Agoda .. but came to know from the hotel that the breakfast is chargeable for children’s but I had clearly mentioned 2 adults & 2 kids with ages .. kindly resolve this issue or cancel this booking without any charge as I don’t want to spoil my holidays

UpGrade

Dear Sir.,

I want upgrade my Room Booking in Ever Shine

UpGrade

Dear Sir/Madam.,

I want upgrade my room booking in Ever Shine.

Booking not confirmed but payment taken

I have booked Sterling Sariska through Agoda. The full payment was charged from my Debit card but the booking has not been confirmed. I need the money back. How to process refund of the payment. Please let me know.

When I try to book a hotel

When I try to book a hotel from agoda amount has been debited from my account and booking is not confirmed ..please refund my money or confirm my booking

When I try to book a hotel

When I try to book a hotel from agoda amount has been debited from my account and booking is not confirmed ..please refund my money or confirm my booking

Resort Booking

I also booked resort through Agoda. And they debit my money from Account.Now its almost 12 hours.Still now I didn't get any confirmation from Agoda.I have all the screenshot detail of payment done to Agoda.This is stùpid