Air India Customer Care Number 1860 233 1407

Organization: 
All India Number(s): 
  • 1860 233 1407 (All Inquiries)
  • 0124-2641407 (For support/Queries)
  • 020-26231407 (For support/Queries)
  • 011- 2462 4074 (Online Booking Helpdesk)
  • 011-2466 7473 (Online Booking/Refund Mon-Sat , 9:30-5:30)
  • 011-2466 7474 (Online Booking/Refund Mon-Sat , 9:30-5:30)
  • 022-2831 8404 (Ground Handling)
  • 022-2615 6090 (Operation Query-Mumbai Airport)
  • 011-24624075 (Online Booking Helpdesk)
  • 91541 95505 (Whatsapp No. for support)

Emails

  • contactus [at] airindia [dot] in (Queries)
  • ecommerce [at] airindia [dot] in (Online booking related queries)
  • mobilebookings [at] airindia [dot] in (For mobile bookings)
  • traveldocs [at] airindia [dot] in(For forwarding scanned copies of travel documents for re-issuance tickets)

Install App

Important Links

Ticket Cancellation and Change

  • Once you make your reservation online you can make use
    of the "My Booking" section to cancel your reservation
  • You may contact the call centre or nearest Air India booking office
  • Email: ecommerce [at] airindia [dot] in
  • Tickets will be refunded by the ticket issuing office only
  • Charges are included in the charges displayed to you in the rebooking/cancellation 

India and SAARC Countries

Region Email
Eastern Region connecter [at] airindia [dot] in
connecteri [at] airindia [dot] in
(For International queries)
Northern Region connectnr [at] airindia [dot] in
connectnri [at] airindia [dot] in
(For International queries)
Southern Region connectsr [at] airindia [dot] in
connectsri [at] airindia [dot] in
(For International queries)
Western Region connectwr [at] airindia [dot] in
connectwri [at] airindia [dot] in
(For International queries)
Headquarters connectd [at] airindia [dot] in

Air India contact numbers for callers outside India

Country Contact Number
USA & Canada +1-888-634-1407
UK +44-800-048-9254
Australia +613-701-98-270
France +331-874-06644
Germany +49-692-551-1337
Singapore +65-800-101-4016

Email Addresses for FFP members

Services Email
General Queries flyingreturn [dot] base [at] airindia [dot] in
Missing Miles /
Retro Credit on AI
airindia [dot] retros [at] airindia [dot] in
Missing Miles / Retro
credit on Star Partners
star [dot] retros [at] airindia [dot] in
Silver Edge Members silver [dot] edge [at] airindia [dot] in
Golden Edge Members golden [dot] edge [at] airindia [dot] in
The Maharajah Club Members maharajah [dot] club [at] airindia [dot] in

Ground Handling Contacts

Dy.General Manager - Technical

Handling Contracts & Agreements
Ground Handling HQ, Air India
Chhatrapati Shivaji International Airport-II,
Mumbai - 400 099.
Phone : 022-28318404 / 022-28318469 / 022-26829548
Fax : 022-26829629

Contact for any Operational Query

Location Designation Address
Mumbai Airport
General Manager (O)
-Ground Handling - WR

NTB Complex, CSIA-I,
Phone : 022-26156090, 022-2616814
Email Id : wrgmghs [at] airindia [dot] in

Mumbai Airport General Manager -
Ground Handling (Terminal)

CSIA-II, Sahar, Mumbai
Phone : 022-28318063, 022-28318041
Email Id : wrgmght [at] airindia [dot] in

Chennai Airport General Manager -
Ground Handling - SR
Air India Unity Complex, Chennai - 43,
Phone : 044-22561557
Fax : 044-22560874
Email Id : srgroundhandling [at] airindia [dot] in
Kolkata Airport General Manager (O) -
Ground Handling - ER
NSCBI Airport, Kolkata (W.B)
Phone : 033-25119197
Email Id : Mkakolkata [at] airindia [dot] in
Kochi Airport Station Manager - COK

Airlines House,
Cochin International Airport
Nedumbassery -683111
Phone : 0484-2381465
Email : cok [dot] traffic [at] airindia [dot] in

Ahmedabad Airport Station Manager -
Ahmedabad
SVP International Airport,
Ahmedabad 382475
Phone : 079-25505198
Email Id : guj [dot] mgr [at] airindia [dot] in
Goa Airport Station Manager - Goa

Ground Handling SBU
Dabolim Airport,
Goa 403 802
Phone : 0832-2431101
Email Id : goi [dot] sm [at] airindia [dot] in

Lost /Found Baggage

Contact

  • 1860 233 1407 (Baggage Enquiry)

Australia

  • Toll Free No. - 1800-452-308
  • Email-:baggageservices [at] dnata [dot] com

For callers from all foreign locations (International Chargeable Calls)

  • For callers from any location other than India.
    • Phone No: 0124-2641407 / 020-26231407

Airport /Booking Contact Details

Location Contact No. Email Address / Services
Agartala 0381-2342226
0381-2341902
ammixa [at] airindia [dot] in
apm [dot] ixa [at] airindia [dot] in
Maharaja Bir Bikram
Airport, Agartala -799009
Tripura, India.
Agra 0562-2400487
0562-2400497
agr [dot] apm [at] airindia [dot] in
agr [dot] sm [at] airindia [dot] in
Airport Air India Limited,
Civil Air Terminal,
Kheria Airport, Agra-282001.
Ahmedabad 079-25505198
079-25505199
Fax: 079-25505236
AMD [dot] Counter [at] airindia [dot] in
AMD [dot] Reservations [at] airindia [dot] in
Air India Limited, Airlines
House, Lal Darwaja,
Ahmedabad - 380001.
Office Hours: 10am-5:15pm
Mon-Sat (Except Sun &
Public Holidays).
Ahmedabad Enquiry:
079-22869233
079-22869244
079-22869540
Baggage
Services:
079-22865211
079-22869267
APM [dot] AMD [at] airindia [dot] in
AMD [dot] Traffic [at] airindia [dot] in

Airport, Sardar Vallabhbhai
Patel, International
Airport-T2, Sardar Nagar,
Ahmedabad - 380003.

Ahmedabad
Cargo Manager
Sales & Operations
079-29700432
079-29700465
amd [dot] cargomgr [at] airindia [dot] in ---
Ahmedabad
International Cargo

079-29700432
079-29700465
8141972925

amd [dot] cgo [at] airindia [dot] in Air Cargo Complex, Old
Airport, Via Meghaninagar,
Ahmedabad-380016.
Business Hours: Mon-Sat,10-7Hrs
Operations 24x7 Except Sundays.
Ahmedabad
Domestic Cargo
079-22858286
7567100580
amd [dot] domcargo [at] airindia [dot] in 1st Floor ADANI CUDCT
Terminal-3, SVPI Airport,
Ahmedabad - 380004
Business Hours:
9hrs-10hrs (1am-2:30pm-Closed)
Aizawl Airport
0389-2573355
ammajl [at] airindia [dot] in Lengpui, Airport,
Aizawl. Mizoram, 796421.
Amritsar 0183-2214062 atq [dot] sm [at] airindia [dot] in
iasmatq [at] yahoo [dot] co [dot] in
Station Manager, Sri Guru
Ram Dass Ji International
Airport, Amritsar.
Working Hours:
9:30hrs-5hrs(Mon-Sat).
Amritsar 0183-2214062 atq [dot] apm [at] airindia [dot] in Airport Manager, Sri Guru
Ram Dass Ji International
Airport, Amritsar. Working
Hours: 9:30hrs-5hrs (Mon-Sat)
Amritsar 0183-2214084 atqreservations [at] gmail [dot] com Ticketing And Facilitation Counter
Amritsar 0183-2214093 Atq [dot] bagsvcs [at] airindia [dot] in Mishandled Baggage Unit
Amritsar 0183-2214010
0183-2214029
Airindia183 [at] gmail [dot] com Flight handling back up office
Anand 02692-241884
02692-241885
Fax: 02692-241885
-- Nagarpalika Bhavan,M.G. 
Road, Anand 388001.
Aurangabad 0240-2485012
9823118549
ixu [dot] sm [at] airindia [dot] in Station Manager
0240-2952221
(12-7:35pm)
-- Reservation/ Enquiry
0240-2951221 -- Back Office
9527607337 -- Airport Manager
0240-2951121
(2-4:30pm)
(6am-7pm)
ixu [dot] apt [at] airindia [dot] in Airport office: AirIndia Ltd
Chikalthana Airport
Chikalthana Aurangabad - 431007.
Cargo Booking
Bagdogra 0353-2511509
Airport :
0353-2698022
Fax: 0353-2511509
ammixb [at] airindia [dot] in Dr. B. R. Ambedkar, Market
Complex, 2nd Floor,
Hill Cart Road, P O Prodhan
Nagar, Dist. Darjeeling,
Silliguri - 734003.
Bengaluru Booking Off.DOM
080-22978424
ammblr [at] airindia [dot] in K Block, Unity Buildings,
J C Road, Bengaluru
560002.
Bengaluru
(Airport)
Airport Manager:
9480825160
apmblr [at] airindia [dot] in
blrdm [at] airindia [dot] in
Apha III, 2nd. Floor,
Bengaluru International
Airport, Devanahalli,
Bengaluru 560300.
Bengaluru
(Airport)
Duty Manager :
080-66785161
Mini Booking
Office :
080-66785168
-- Terminal Building, Bangalore
International Airport Limited,
Devanahalli, Bengalaru 560300.
Bengaluru
(Cargo)
080-22978407
080-22978456
Fax: 080-22273300
k [dot] karthikeyan [at] airindia [dot] in Cargo Sales Manager,
Air India Limited,
Air India Service Complex,
HAL Airport, Bengaluru 560017.
Bengaluru 9480825154
9449873950
blrcgomgr [at] airindia [dot] in Manager Cargo Operations,
Air India Limited, BIAL,
Devanahali, Bengaluru.
Bengaluru 080-66783426 K [dot] Kumar [at] aisats [dot] in
s [dot] narayan [at] aisats [dot] in
Handling Agent: Mr.K.Kumar,
Sr. Cargo Mgr.
International - Exports,
Mr.S.Narayan, Sr. Cargo Mgr.
Bengaluru International - Imports &
Domectic Opns. Ai-Sats,
Kial Airport, Devanahalli,
Bengaluru 560300.
Bengaluru 080-66783417
9538100072
080-66783429
24X7 Contact Numbers
Domestic DM, International
Exports DM Internaional Imports DM.
Bhavnagar 0278-2207520
0278-2207521
-- Airport Authority of India,
Civil Aerodrome, New Airport
Road, Ruva Road, Bhavnagar,
Gujurat - 364001.
Bhopal 0755 -2778434
0755-2770480
Fax: 0755-2778434
bhosm [at] airindia [dot] in
iasmbho [at] yahoo [dot] co [dot] in
TT Nagar, Bhadbhada
Road, Bhopal 462001.
Bhopal
(Airport)
Airport Manager
0755-2646789
0755-2646123
apmbho [at] yahoo [dot] in
Bhopal
(Cargo)
0755-2770636 --
Bhubaneswar 0674-2530380 ammbbi [at] airindia [dot] in
airindiabbi [at] gmail [dot] com
VII-C/8 Rajpath, Unit-I,
Bhubaneswar-751009.
Bhubaneswar
(Airport)
0674-2596216 bbi [dot] apt [at] airindia [dot] in
bbi [dot] cargo [at] airindia [dot] in
Biju Patnaik Airport,
Bhubaneswar-751020.
Bhuj Station Manager
Mobile No:
9824211719
02832-244050
02832-244051
Fax: 02832-244051
bhuj [dot] sm [at] airindia [dot] in Airport Booking Office,
Civil Enclave Airport,
Bhuj-Kutch 370001.
Chandigarh Reservations
0172-2624941/
0172-2624943
0172-2624636
Airport:
0172-2242201
Telecheck-in:
0172-2242201
Telefax :
0172-2242201
-- SCO 162-164, Sector 34A,
Chandigarh.
Working Hours: Mon-Sat
10hrs to 17 hrs.
Lunch Break 1pm-1:45pm.
Chandigarh
(For domestic flights)
Booking office :
0172-2624941/
0172-2624943
-- SCO 162-164, Sector
34A, Chandigarh 160022.
Chennai Reservations :
044-22569877
Fax: 044-28555208
maaresvn [at] airindia [dot] in Airlines House,
Mennambakkam, Near
Meenambakkam Metro
Station, Chennai 600027.
Chennai
(Domestic Airport)
Duty Mgr./Cust.
Svc. Counter:
044 22562141
Baggage Cell:
044 22562423
Fax: 044-22562054
maa [dot] dom [at] airindia [dot] in New Domestic Terminal - T1,
Tirusulam Chennai
600016.
Chennai
(International Airport)
Duty Mgr.:
044 22566002
044 22566003
Baggage Cell:
044 22564301
Fax: 044-22560266
maa [dot] traffic [at] airindia [dot] in New International Terminal
- T4, Tirusulam, Chennai 600016.
Chennai
(Cargo)
044-22561328
044-22560058
044-22560059
Fax: 044-22560457
rcm [dot] sr [at] airindia [dot] in Regional Cargo Manager SI,
Air India Limited 2nd Floor,
Meenambakkam, Old Airport
Complex, Chennai 600027.
044-22560871
044-22561319
Fax: 044-22561871
dm [dot] nsmaa [at] airindia [dot] in Manager Cargo Operations,
Air India Limited, Cargo Flight
Handling, Meenambakkam,
Old Airport Complex,
Chennai 600027.
Coimbatore 0422-2303933
0422-2399833
ammcjb [at] airindia [dot] in Air India Ltd. J.Buildings,
No 41-A , Government
Arts College Road,
Coimbatore 641018.
Coimbatore
(Airport)
0422-2573396
0422-2574672
(Tele/Fax)
cjb [dot] apt [at] airindia [dot] in Air India Ltd., Peelamedu.
Delhi 011 24622220
011-24624503
011-24643612
011-24631337
Fax: 011-24695210
del [dot] reservationmanager [at] airindia [dot] in Safdarjung Airport, Aurobindo
Marg, New Delhi-110003.
Delhi
(Airport)
Customer Services:
011-49631097
Domestic Ticketing
011-49637526
Int. Ticketing :
011-49637532
011-49637533
Baggage Unit
Domestic :
011 49637541
8800197890
Baggage Unit
International:
011 49637540
08800197871
08800197872
08800197842
-- Terminal 3, Indira Gandhi,
International Airport,
New Delhi - 110037.
Delhi
(Cargo)
011-25654132
011-25654287
Fax: 011-25654296
del [dot] cargosales [at] airindia [dot] in Regional Cargo Manager NI,
Air India Limited, GSD Complex,
IGI Airport Terminal II
New Delhi 110037.
-- cargotracer [at] airindia [dot] in
dmcargofhu [at] airindia [dot] in
Manager Cargo Ops Intl,
Delhi Cargo Service
Centre Pvt Ltd, Cargo
Terminal 2, Gate 6 IGI
Airport, New Delhi 110037.
Dibrugarh
(Airport)
0373-2382777
0373-2382525
ammdib [at] airindia [dot] in Dibrugarh Airport, Mohanbari,
Dibrugarh-786012.
Working Hours : 6am-2pm
Dimapur Station Manager:
03862-242130
Airport Manager:
03862-242441
Resvns / Cargo:
03862-242177
Fax: 03862-242130
ammdmu [at] airndia [dot] in
apmdmu [at] gmail [dot] com
Air India Ltd. Dimapur
Airport, 3 ½ Mile
Dimapur 797115, Nagaland.
Durgapur 9830471114 durgapur [dot] sm [at] airindia [dot] in KaziNazrul Islam Airport,
Block.Andal, Durgapur,
713363 West, Bengal.
Gaya Station Manager:
0631-2210113
ammgay [at] airindia [dot] in
gay [dot] apt [at] airindia [dot] in
Civil Aerodrome, Gaya 823004.
Goa 0832-2428282 goi [dot] sm [at] airindia [dot] in Dempo House, Ground
Floor, D B Marg, Panaji.
Goa 403001.
Goa
(Airport)
0832-2541115
0832-2542444
0832-2542447
Fax: 0832-2541115
GOI [dot] APT [at] airindia [dot] in 1st Floor, International
Departure Hall, Dabolim
Airport, Goa 403801.
Goa
(Cargo)
0832-254-2448
Fax: 0832-2541115
airindiacargogoaapt [at] gmail [dot] com Cargo Manager, Cargo
Terminal, Dabolim Airport,
Goa 403801.
Guwahati
(For Domestic Flights)
Station Manager:
0361-2265492
Booking office:
0361-2264421/
0361-2264425
ammgau [at] airindia [dot] in Dr. R P Road, Ganeshguri
Dispur, Guwahati 781006.
Airport Manager:
0361-2840368
Airport Office:
0361-2840221
Fax: 0361-2840368
gau [dot] apt [at] airindia [dot] in Lokpriya Gopinath,
Bordoloi International
Airport, Guwahati 781015.
Gwalior Booking office :
0751-2376872
Airport :
0751-2479587
0751-2479537
(Available on
flight operation
days & during
flight timings)
Fax: 0751-4011311
sm [dot] airindia [dot] gwl [at] gmail [dot] com
gwl [dot] sm [at] airindia [dot] in
Tansen Marg, Padav
Gwalior 474002.
Hyderabad
(Airport)
Baggage Enquiries:
040-66605127
040-66603056
040-66605173
040-66603019
(Mon-Sat
10:00-17:00Hrs)
Fax: 040-66605163
-- AO-26 Level-G, PTB,
Rajiv Gandhi International
Airport, Shamshabad - 501218.
Hyderabad
(Cargo)
040-23220650
Fax: 040-23430336
hyd [dot] cargosales [at] airindia [dot] in Cargo Sales Manager, Air
India Limited, Haca
Bhavan, Hyderabad 500004.
Hyderabad (Manager
Cargo Operations)
040-24004014
040-24004015
fax: 040-24004013
Nacilhyderabadcgodm [at] gmail [dot] com
cargoops [dot] hyd [at] airindia [dot] in
Air Cargo Terminal,
Shamshabad, Hyderabad-501218.
Hyderabad
(Handling Agent)
040-66977112 hyd [dot] domwhs [at] gmrgroup [dot] in GMR Hyderabad, Air Cargo
& Logistics Pvt Ltd.
Imphal Booking office:
0385-2540999
Airport:
0385-2455074
ammimf [at] airindia [dot] in Mahatma Gandhi
Avenue, Imphal 795001.
Indore 0731-2431595
0731-2431596
Fax: 0731-2531176
idr [dot] sm [at] airindia [dot] in Abhay Khel Prashal,
Dr.R.S.Bhandari Marg,
Indore - 452003.
Indore
(Airport)
0731-2620758
0731-2621782
0731-2620758
(Tele Fax)
0731-2620491
idr [dot] apt [at] airindia [dot] in DABH Airport, Indore.
Jaipur Domestic:
0141-2743500
International:
0141-2744840
Airport:
0141-2725197
0141-2725997
Fax: 0141-5101015
smjai [at] airindia [dot] in
apmjai [at] gmail [dot] com
Nehru Place Complex,
Tonk Road, Jaipur -302015.
Jammu Booking office :
0191-2542735
Airport :
0191-2430449
Fax: 0191-2542735
ixj [dot] sm [at] airindia [dot] in
aiapmixj [at] yahoo [dot] co [dot] in
Tourist Reception Centre,
Vir Marg, Jammu 180001.
Jamnagar 7043888896
Fax: 0288-2552911
jga [dot] sm [at] airindia [dot] in Jamnagar Airport, Airport road,
Civil Enclave Goardhanpur,
Jamnagar 361003, Gujarat.
Jodhpur Booking office :
0291-2510758
Airport :
0291-2512617
Fax: 0291-2514537
jdh [dot] sm [at] airindia [dot] in 2, West Patel Nagar, Circuit
House Road, Ratanada,
Jodhpur 342001.
Kandla (Operated
by Alliance Air)
9879000592 sm [dot] ixy [at] allianceair [dot] in Kandla Airport, Post Anjar,
Kutch, Gujarat 370110.
Khajuraho Booking office :
07686-274035
Airport :
07686-274036
Fax: 07686-272587
hjr [dot] sm [at] airindia [dot] in Temple Hotel, Airport,
Khajuraho 471606.
Kochi
(Booking Office)
Station Manager
0484-2350930
Reservation
Manager
0484 - 2350936
ammcok [at] airindia [dot] in Air India Ltd. Airlines
House, Durbar Hall Road
Cochin 682016.
Kochi
(Airport)
Airport Manager
0484–2610070
cok [dot] apm [at] airindia [dot] in Air India Ltd. Cochin,
International Airport,
Nedumbassery, Cochin 683111.
Kochi (International
Terminal)
Duty Manager
0484-2611666
Traffic
0484-2610040
SHU/MBO
0484-2610050
Lost Luggage
0484-2610071
Fax: 0484-2610090
cok [dot] dmint [at] airindia [dot] in
cok [dot] traffic [at] airindia [dot] in
cok [dot] shu [at] airindia [dot] in
cok [dot] bagsvcs [at] airindia [dot] in
--
Kochi (Domestic
Terminal)
Duty Manager
0484-2610101
MBO
0484-2610041
SHU/MHB
0484-2610071
cok [dot] dmdom [at] airindia [dot] in
apmnacil [at] gmail [dot] com
--
Kochi (Cargo) Domestic
0484-2610051
International
0484-2610140
cokcgoic [at] gmail [dot] com
cokcargo [at] airindia [dot] in
--
Kolkata 033-22110730
033-22110810
Fax: 033-22117875
-- Airlines House, 39, C.R.
Avenue, Kolkata 700012.
Kolkata (Airport) -- mkakolkata [at] airindia [dot] in Netaji Subhas Chandra
Bose International Airport,
Dum Dum Kolkata 700052.
Kolkata (Department) 033-25118933
033-25118215
033-25118395
Fax: 033-25118215
-- Manager Kolkata Airport /
Gm-Gh(O), Pa To Manager
Kolkata Airport, Manager
Comml. Administration
Office Of Mka (C-Admin).
Kolkata
(Department)
033-25118634
033-25691137
033-25118656
-- Co-ordination Cell
Kolkata
(Department)
033-25118691
033-25118685
033-25118564
033-25691093
033-25119888
033-25691089
033-25119982
Fax: 033-25118846
-- Terminal Manager, International
Checkin - Duty Officer (G Island):
Domestic Checkin: Duty Officer
(E Island): Special Handling Unit:
Departure Working Room (429).
Kolkata
(Department)
033-25691134
033-25118636
Fax: 033-25118846
-- Departure Working Room
(430): DDR Cell Non-Schedule
Unit, Reservation Ticketing.
Kolkata
(Department)
033-25691130
033-25691131
033-25118254
-- Baggage Cell
Kolkata (Regional
Cargo Manager Office)
033-25119392 rcmer [at] airindia [dot] in Regional Cargo Manager Office
Working Hours: Monday to Friday
9am-5:30pm (Closed on Saturday/
Sunday and Public Holidays).
Kolkata
(Cargo Sales-ER)
  cargomgr [dot] ccu [at] airindia [dot] in Cargo Sales Manager
9433006062 lms [dot] ccu [at] airindia [dot] in Domestic Query
033-25118828 ccucgomktg [at] airindia [dot] in International Query
9433006062   Cargo Admin/Lms Queries
Kolkata(Cargo
Operations-Domestic
Aiatsl)
9433030991 cfhu [dot] ccu [at] airindia [dot] in
ai [dot] intcargo [at] gmail [dot] com
Duty Manager 24X7
Kolkata
(Cargo-Operations
(International) Aiatsl)
-- International Working Room
Kozhikode
(Booking Office)
0495-2760715
0495-2771974
ccjai [dot] sales [at] airindia [dot] in Eroth Centre, 5/2521,
Bank Road, Calicut 673001
Kerala.
Kozhikode
(Airport)
Enquiry :
0483-2710100
0483-2710189
Mishandled baggage:
0483-2715005
Cargo:
0483-2717710
apmccj [at] airindia [dot] in
ccj [dot] apt [at] airindia [dot] in
ccjcargo [at] airindia [dot] in
Karipur International
Airport Calicut Airport PO
Kondotty, Malappuram
Dist 673647, Kerala.
Kozhikode
(Handling Agent)
0483-2714000 ccj [dot] gh [at] airindia [dot] in Air India Airport Services Ltd
Leh Booking office :
01982-252076
Airport :
01982-252255
Fax: 01982-2252155
ixl [dot] sm [at] airindia [dot] in Fort Road, Leh, 194101
Lucknow Station Manager :
0522-4026292
0522-2620927
Counter :
0522-2624618
Booking office :
0522-2620927
Airport :
0522-2436132
Fax: 0522-2626623
iasmlko [at] yahoo [dot] co [dot] in 9, Rani Laxmibai Marg,
Near Gemini Hotel,
Hazratganj, Lucknow.
Lucknow
(Airport)
0522-2436327
Commercial :
0522-2436132
Airport Manager :
0522-2436975
Engineer :
0522-2436291
Fax: 0522-2435401
-- Amousi International,
Airport, C.C.S. Airport,
Lucknow - 226009.
Madurai Ticketing & Resvn:
0452 2690122
Flight Info./ Enquiry:
0452-2690333
0452-2690133
Working Hours:
Reservations:
09:30 - 17:30 hrs
Fax: 0452-2690133
ammixm [at] airindia [dot] in Madurai Airport.
Perungudi, Madurai-625022.
Mangalore For Reservations
0824 2220450
For General
Enquiry
0824 2220451,
0824-2254253
0824-2254254
ammixe [at] airindia [dot] in Air India, Mangaluru
International Airport,
Kenjar, Mangaluru 574142.
Karnataka Station
Manager.
Mumbai 022-22796666
Fax: 022-22021096
-- Air India Building,
1st Floor, Nariman Point,
Mumbai 400021.
Mumbai
(Airport-T2)
Duty Manager:
International:
022-66858082
022-66858083
Terminal Manager
Domestic:
022-66858273
Bom [dot] DutyManager [at] airindia [dot] in
Bom [dot] Traffic [at] airindia [dot] in
Chatrapati Shivaji,
International Airport, NIPTC
Sahar, Mumbai 400099.
Mumbai
(Cargo)
022-28318223
Fax: 022-26829599
-- Cargo Sales Manager-WI,
Air India Ltd. 1st Floor,
Triangular Plot, Opp.
Sahar Police Station, Sahar,
Andheri (E), Mumbai 400099.
Mumbai
(Cargo)
022-28318223
022-28318214
022-28318213
022-28318226
022-28318219
022-28318227
CG [dot] Sawant [at] airindia [dot] in
Lalita [dot] Kundal [at] airindia [dot] in
J [dot] Damania [at] airindia [dot] in
Manasi [dot] thatte [at] airindia [dot] in
AM [dot] Daund [at] airindia [dot] in
UO [dot] Nair [at] airindia [dot] in
Cargo Sales & Mktg
International -WR.
Mumbai
(Cargo)
022-28318192
022-28318193
022-28318194
022-28318195
022-28318198
022-28318199
Bom [dot] cgoimpcell [at] airindia [dot] in Cargo Operations:
International Import Cell
Mumbai
(Cargo)
022-28318168 Bom [dot] cgotracer [at] airindia [dot] in International Tracer Unit
Mumbai
(Cargo)
022-28318210
022-28318231
Rebecca [dot] Birwadkar [at] airindia [dot] in
bomcgomktg [at] gmail [dot] com
Cargo Sales & Mktg.
Domestic -WR
Mumbai
(Cargo)
022-26168080
022-26168082
Bomcgomgr [dot] dom [at] airindia [dot] in Cargo Operations-Domestic,
Cargo Warehouse, NTB,
Vile Parle, Mumbai 400099.
Mumbai
(Cargo)
022-26168295
022-26168293 -APD
022-26168292 -DM
Apd [dot] Bomcgo [at] airindia [dot] in
Dm [dot] Bomcgo [at] airindia [dot] in
Customer Services
Domestic Cargo-Ops.
Nagpur 0712-2525841
0712-2523069
nag [dot] sm [at] airindia [dot] in Airlines House, Civil
Lines, RB Tagore Marg
Nagpur 440001.
Nagpur
(Airport)
0712-2285848
0712-2283433
0712-2282391
nag [dot] apt [at] airindia [dot] in Dr. Babasaheb Ambedkar,
International Airport
Nagpur.
Nagpur
(Cargo)
0712-2282392 -- --
Nanded 02462-222799 ndc [dot] sm [at] airindia [dot] in Air India Ltd. Shri Guru
Gobind Singh Ji Nanded
Airport, Sanghvi 431605.
Patna Station Mgr.:
0612-2227310
Bkg. Off.:
0612-2222554
Airport:
0612-2228939
0612-2223453
Fax: 0612-227310
ammpat [at] airindia [dot] in
smpatna [at] gmail [dot] com
pat [dot] apt [at] airindia [dot] in
Air India Ltd., 1St Floor,
Motor Transport Building,
Jai Prakash Narayan International
Airport, Patna 800014.
Port Blair Station Manager:
03192-230949
Reservations:
03192-233108
Cargo Booking &
Delivery:
03192-231482
Fax: 03192-231483
airindiaportblair [at] gmail [dot] com
ammixz [at] airindia [dot] in
6, Kamraj Road,
Port Blair 744101.
Port Blair
(Airport)
03192-234744 ixz [dot] apt [at] airindia [dot] in
airportblair [at] gmail [dot] com
Veer Savarkar Intl.
Airport, Port Blair.
Pune 020-26137002
020-26149050
020-26149051
pnq [dot] sm [at] airindia [dot] in
pnq [dot] reservations [at] airindia [dot] in
Jewel Square - 03, Ground
floor, Koregaon Park
Road, Near to Taj Blue
Diamond Hotel, Pune 411001.
Pune
(Airport)
020-26683210
020-26683211
Fax: 020-26612598
pnq [dot] apt [at] airindia [dot] in
pnq [dot] apm [at] airindia [dot] in
Civil Enclave, Lohegaon
Airport, Pune 411032.
Pune
(Baggage Services)
020-26683210
020-26683211
pnq [dot] apt [at] airindia [dot] in
pnq [dot] apm [at] airindia [dot] in
--
Pune
(Cargo)
020-26684877 pnq [dot] cargo [at] airindia [dot] in Cargo Complex, Civil
Enclave, Lohegaon Airport,
Pune 411032.
Raipur Booking office:
0771-2972321
0771-2972322
Airport :
0771-2418201
rpr [dot] sm [at] airindia [dot] in Cii/1 Aiswarya Chamber,
G.E.Road, Telebhanda,
Raipur. Office Hours:
9:30am-5pm, Mon-Sat.
Rajkot Booking office:
0281-2234122
0281-2227916
raj [dot] sm [at] airindia [dot] in Angel Chambers, Opp.G.E.B
Office, Dhebar Road,
Rajkot 360001.
Rajkot
(Airport)
0281-2453313
0281-2453307
raj [dot] apt [at] airindia [dot] in Rajkot Civil Airport, Rajkot.
(During flight Ops. time).
Ranchi Station Manager:
0651-2251172
Airport Manager:
0651-2251112
Fax: 0651-2251172
ammixr [at] airindia [dot] in
ixrapt [at] airindia [dot] in
Birsa Munda Airport,
Ranchi 834002, Jharkhand,
India.
Silchar 03841-282302
9435073646
ammixs [at] airindia [dot] in
ixsapm [dot] ai [at] gmail [dot] com
Station Manager
Air India Ltd., Silchar Airport,
Kumbhirgram, PIN- 788109, Silchar
Working Hours : 5:30am-1:30pm,
10am-6pm(General Shift).
03841-282302
9435073646
ixsapm [dot] ai [at] gmail [dot] com Airport Manager,
Air India Ltd., Silchar Airport,
Kumbhirgram-788109, Silchar
Working Hours : 5:30am-1:30pm
Srinagar
(Air India City
Booking Office)
0194-2450231
0194-2450225
Fax: 0194-2500328
-- C/O Air cargo Building,
Opp. De-Linz Cafe, Residency
Road, Srinagar- 190001.
Srinagar
(Airport)
0194-2303334
Baggage Cell:
0194-2303914
Cargo Section:
0194-2303894
Fax: 0194-2303325
sxr [dot] sm [at] airindia [dot] in Srinagar Airport, Srinagar
International Airport,
Humhama, Srinagar.
Stockholm +45-323-14-912
+45-715-52-738
manager [dot] sweden [at] airindia [dot] in Shashi Chetia Manager
Scandinavia.
-- crm [dot] dk [at] airindia [dot] in
res [dot] dk [at] airindia [dot] in
sales [dot] dk [at] airindia [dot] in
Customer support, complaint
and queries Reservations,
Sales and Marketing.
Surat 0261-2720223
0261-2727002
surat [dot] sm [at] airindia [dot] in Air India, Commercial
Department, Ground Floor,
Passenger Terminal Building,
Dummas Road,Surat Airport.
Thiruvananthapuram Reservations:
Air India
Air India Express
Station Manager
0471-2310310
0471-2314781
0471 2319595
0471-2315225
Fax: 0471-2314289
smtrv [at] airindia [dot] in Air India Building, Museum
Road, Vellayambalam
Trivandrum 695033.
Working Hours: 9:30am-5:30pm.
Thiruvananthapuram
(Airport International)
Enquiry & Ticketing
Baggage Services
Duty Manager
0471-2501426
0471-2501542
0471-2500008
0471-2501360
0471-2500585
Fax: 0471-2500622
trv [dot] traffic [at] airindia [dot] in New International Terminal Building,
Chackai, Trivandrum-24.
Thiruvananthapuram
(Domestic)
Enquiry & Bagg. Svcs
Duty Manager
0471-2501537
0471-2500439
Fax: 0471-2505051
trv [dot] apt [at] airindia [dot] in Domestic Terminal,
Shanghumugham, Trivandrum-08.
Working Hours: 4am-5:30pm
Thiruvananthapuram
(Cargo)
0471-2501844
0471-2502022
trv [dot] cgo [at] airindia [dot] in Cargo Manager Sales &
Operations Air India Cargo
Complex Domestic Terminal
Shanghumugham,Trivandrum.
Tirupati 0877-2283981
0877-2283981
(Tele Fax)
ammtir [at] airindia [dot] in TTD's Srinivasam Pilgrim
Amenities Complex, Tirumala
By-Pass Road, Tirupati 517501
Tirupati
(Airport)
0877-2283992
Fax: 0877-2283981
ammtir [at] airindia [dot] in Duty Mgr. Renigunta.
Trichy Station Manager:
0431-2480288
ammtrzsr [at] airindia [dot] in --
Trichy (Airport) 0431-2341722
0431-2341755
0431-2341063
Fax: 0431-2341063
(Tele fax)
trz [dot] apt [at] airindia [dot] in Sempattu Trichy
Airport-620007
Udaipur Booking office :
0294-2410999
Airport :
0294-2655453
ialsmudr [at] yahoo [dot] com 222/16 Mumal Towers,
Saheli Marg, Udaipur.
Vadodara 0265-2354797
0265-2354889
Fax: 0265-2357183
bdq [dot] sm [at] airindia [dot] in 101-102, Taksh Paradigm,
5, Charotar Park Society,
Old Padra Road, Vadodara 390020.
Vadodara (Airport) 0265-2466635
0265-2466647
Fax: 0265-2357183
bdq [dot] apt [at] airindia [dot] in Harni Airport, Vadodara 390022.
Varanasi Booking office :
0542-2502527
Airport :
0542-2622090
nacilsmvns [at] yahoo [dot] com Airlines Bhavan 52 Yadunath
Marg, Cantt Varanasi-221002
Vijayawada 0866-2475330
0866-2846533
ammvgasr [at] airindia [dot] in First Floor, New Terminal
Building, Vijayawada Airport,
Gannavaram Mandal, Krishna
District, Andhra Pradesh 521102
Visakhapatnam Booking Office
0891-2746501
Airport :
0891-2572020
ammvtz [at] airindia [dot] in LIC Building Complex,
JeevanPrakash Marg,
Visakhapatnam 530004

Air India Chief Vigilance Officer

Name Designation Office Tele. E-mail Address
Suresh Dutt
Tripathi
Chief Human
Resources Officer
011-23421263
chro [at] airindia [dot] in
cvo [at] airindia [dot] in
Airlines House, Air India Limited
113, Gurudwara Rakabganj Road
New Delhi-110001
Syed Sallahuddin Assistant General
Manager
011-24667615 syed [dot] sallahuddin [at] airindia [dot] in Vigilance Department, Corporate
Headquarters, Air India Limited,
Reservations Building, Safdarjung
Airport, New Delhi-110003
Sanjay Kohli Regional Vigilance Head
(Northern Region)
011-25654079 rvhnr [at] airindia [dot] in Vigilance Department GSD
Complex IGI Airport, Terminal-2
New Delhi-110037.
Bosco Anthony Regional Vigilance Head
(Western Region)
022-26265687 rvhwr [at] airindia [dot] in Vigilance Department, Air India
Limited, R.No. 110, THQ
Building, 1st floor, Old Airport,
Kalina, Santacruz(East)
Mumbai-400029
Prajit Kumar
Palit
Regional Vigilance Head
(Eastern Region)
033-22110818 rvher [at] airindia [dot] in Vigilance Department Airlines
House, 2nd Floor,39 CR Avenue
Kolkata 700012.
Thiyagarajan. T Regional Vigilance Head
(Southern Region)
044-22561938 rvhsr [at] airindia [dot] in Vigilance Department Air India
Limited Airlines House,
Meenambakkam,
Chennai 600027

Other Officers Contact Detail

Designation Name Email
Nodal Officer
(Sr. AGM (Traffic Servics
-Comml), Air India )
Mrs. Renu Golan renugolan [dot] sharma [at] airindia [dot] in
connectd [at] airindia [dot] in
Appellate Authority
Dy. General Manager
(Commercial-Traffic
Services), Air India
Mr. Rishikant Singh tshq [at] airindia [dot] in

International Contact Centers

Name Phone No. Email Address
Air India - Bangkok
(for Thailand
Residents)
+66-221-65-686
+66-221-65-691
+66-221-65-692
+66-221-65-693
+66-221-65-694
+66-221-65-695
countrymanager [at] airindiabkk [dot] com,
salesmgr [dot] bkk [at] airindia [dot] co [dot] th
tktrsvn [dot] bkk [at] airindia [dot] co [dot] th,
ai [dot] tktrsvn [at] gmail [dot] com
Suite No. 128 / 108, 9th floor,
Payathai Plaza Bldg. , Payathaid,
Tungpayathai Rd, Rajthevee,
Bangkok 10400.
Fax :00-66-22165687
Working Hours :
Reservations Office
Time:0830 hrs - 1730 hrs (Mon-Fri)
0900 hrs - 1300 hrs (Sat)
Air India - Colombo
(for Sri Lanka
Residents)
+94-11-5300360
to
+94-11-5300365
Emergency
contact :
+ 94 777896764
cmbres [at] airindia [dot] indusky [dot] in Air India NB 04, Bristol Complex
Bristol Street Colombo 1 ,Sri Lanka
Fax : + 94 11-2445534
Working Hours : Mon to Fri
08:30 hours to 17:00 hours
Sat 09:00 to 13:00 hours
Air India - Dhaka
(for Bangladesh
Residents)
City booking
office Tel:
+880 29348635
+880 29348691
+880 29348502
Airport
Office Tel:
+880 28901336
icmbangladesh [at] airindia [dot] in,
apm [dot] dhaka [at] airindia [dot] in
Hotel Intercontinental Dhaka,
1, Minto Road, Dhaka-1000
Bangladesh.
Working Hours :
10.00am to 18.00pm
(Sunday to Thursday)
Air India - Dubai +971-42371838 ffp [dot] gulf [at] airindia [dot] in Air India - Dubai
Office No. 402, Technic Building,
POST BOX NO. 40906,
Deira - Dubai.
United Arab Emirates.
Air India (for Hong
Kong Residents)
+852-2522-4772
(Sales) /
+852-2522-1176
(Reservations)
salesai [at] flyairindia [dot] com [dot] hk Unit 503, 5/F, Tower 1
South Seas Centre, 75 Mody Road
Tsim Sha Tsui East. Kowloon.
Fax :+852-2522 2261
Working Hours : Sales
:Mon to Fri : 09:00 to 17:30 hrs
Lunch Break: 13:00 to 14:00 hrs
Reservations :
Mon to Fri : 09:00 to 17:00 hrs
Sat: (09:00 to 13:00 hrs)
Air India - Kathmandu
(for Nepal
Residents)
+9771-442-9468
+9771-441-0906
+9771-441-4596
mgraiktm [at] gmail [dot] com Air India Limited
Hattisar, Kamal Pokhari
P.O. Box 300, Kathmandu 1
Air India Limited
Hattisar, Kamal Pokhari
P.O. Box 300, Kathmandu 1
Fax :00-9771-4419649,
00-9771-4474955
Air India - London
(for UK Residents)
+44-20-823-18-760
+44-20-823-18-762
ticketoffice [at] airindiauk [dot] com
flyingreturns [at] airindiauk [dot] com
Ticket Office, GW1,
11th Floor, Great West House,
Great West Road,
Brentford, TW8 9DF.
Fax :00-44-20 8568 5129
Working Hours : Monday-Friday
09:30-13:00 and 14:00-17:00hrs.
Air India,MSC -
New York
+1-800-205-2800
+1-800-223-7776
flyingreturns [dot] usa [at] airindia [dot] in
cs [dot] nyc [at] airindia [dot] in
570 Lexington Ave., 14th flr.
FFP section, New York, 10022.
Fax :+1 212-4071415,
+1 212407-1303
Working Hours :
Mon to Fri : 09:00 to 17:00 hrs
Lunch break: 13:00 to 14:00 hrs
Air India - Shanghai
(for China Residents)
+86 21-529-85-698
(Extn.102/112/106)
shanghai [at] airindia-china [dot] com 1002, OOCL Plaza ,
841,Yanan (M) road ,
Shanghai 200040 , China
Fax :+86 21-52986798
Working Hours :
Mon to Fri : 09:00 hrs to 17:30 hrs
Sat : 09:00 hrs to 13:00 hrs
Closed on : Sundays &
Public Holidays
Air India - Singapore +65-622-14-909 reservation [at] airindiasin [dot] com Air India Ltd.
3, Coleman Street, #03-07/08
Peninsula Shopping Center
Singapore 179804
Fax :+65 63388827
Working Hours :
Mon to Fri : 09:00 hrs to 17:30 hrs
Sat : 09:00 hrs to 13:00 hrs
Closed on : Sundays &
Public Holidays
Tokyo City Office +81-33-3508-0261
+81-36-6121-6807
tyoffp [at] airindia [dot] co [dot] jp The Imperial Hotel Tower
11th Floor, C-6,
1-1-1 Uchisaiwai-cho, Chiyoda-Ku
Tokyo 100 0011
Fax :03 35080265 or 06 61216819
Working Hours :
Mon-Fri: 09:00 to 12:00 hrs
and 13:00 to 17:30 hrs
(Closed on Sat, Sun and
National Holidays)

Social Sites


Comments

Air India cancelled my

Air India cancelled my International Flight and they cannot be reached! You are the reason no one wants to come to India.

Our flight AI call at for us

Our flight AI call at for us for Numbers xxxxaaaa7501020955/all India Air India 12th has Thinks payment request from Sunday to get been cancelled by Air India. Hence I would like to apply for full refund for following ticket details.
Booking reference no (PNR): JD7WX
Web Reference: AIBE3630098

Issuing Airline: Air India Ltd.
Issued date: Thu, 29 Mar 2012

Dear All,

Reg Refund

This is with regards to the cancellation of the Vandemataram flight of AirIndia in the 22nd June 2020..The flight was cancelled by AirIndia after issuing the boarding passes. This is for my daughter's flight from Mumbai to Paris .

I have written n number of times and also twitted many times till date nothing has come up its is 2 months now. I wonder what the concerned authorities must be doing. Use less services. The call center on ones picks or hangs up the phone .Y the hell do u need to have the customer service when u don't want to respond.

I'm fed up too. Stupid

I'm fed up too. Stupid service, Customers are treated very poorly. Pakka cheating this is.

Sir my flight has

Sir my flight has

please reschedule my traveling dates

Dear Concern,

My Traveling date is 25th March 2020 del-rajkot & 29th March Return to Delhi i have tried so many times to the call center but still due to Covid-19 not respond and maximum time 1hour and 2 hours waiting period consuming by the call center person and middle in the conversation disconnect the calls and my booking is again & again pending of the future dates. Can you please coordinate arrange the call from the concern person so I am very thankful to you.
Because I have tried to safdarjung office today but due to lockdown some routes are divert and some places police not passes on the way and still that time i have reached there office your office is closed today.
I am very appreciate to you if please arrange a call to reschedule my travel dates.
Thanks & Regards,
Rajiv Gaur

Complaint

I had a tikit of 12th March 2020 . Kolkata to Dubai . PNR no is Z6K0H. But I changed my travel date as 17th March 2020. For that I had paid the penalty charge from my debit card 1586 Rs. And few miniutes after I got the new tikit.
Acctually, I called on 17th March morning to Air India customer care for asking about Coronavirus Problem of flights. From there the representives informed me that my tikit of 17th March has canceled by Air india on 14th March . And suggested me to send email on Aur india Website for refund money of my tikit with the penalty charges also . I did that on 17th March . And I was ready to go to Kolkata Airport that day by faith I called to Customer care neither I had to back from the Airport without travel . This is a big fault of Air India . And they never informed me before 17th March that my tikit has canceled by them..

So I claim my money with penalty charge in my accounts as soon as possible.

Ticket Cancellation Refund

I would like to cancel my tickets with travel agency due to COVID-19 outbreak situation and I have been told by travel agency that there would be a deduction of USD 450 per ticket and there are two tickets that I have to cancel, which means I am going to loose $900 from my pocket.
Air India has introduced one change without penalty during this Coronavirus outbreak situation where maximum flights are getting affected because travelers are not feeling safe to travel. So, my one change is to cancel my booking then why I have been getting the regular Air India cancellation policy applied ? It's not like that we are cancelling for our own sake, it is actually because we are not feeling safe to travel during this situation and unable to travel. I should not get penalized for cancelling my tickets and should receive full refund back.
I have been trying to call the so called customer service numbers for USA/Canada, India (Noida and Gurugram based centers), Australia, UK but none of the number is working.
I sent numerous e-mails to all possible e-mail addresses which I could find on the Air India websites but no response other than a generic statement I have received which states "We have processed your request to the relevant department"

This is not good at all from Air India. First of all, Air India is just trying to run the business instead of actually helping the customers in this outbreak situation where all other airlines are actually showing their gestures to help their customers. It seems that Air India just want to earn money somehow from their customers by taking advantage of this COVID-19 situation. This is ridiculous!

I want my full refund back of two tickets I have booked under Airline Confirmation number: H4TEM. Can someone from Air India actually willing to help ????????????

I missed my flight...Please refund or cancel...

Flight booking confirmed! Ticket emailed to k3maheta1 [at] gmail [dot] com

PNR: JVQZS

AMD to DEL
Air India AI-14
Dep 22:20, Thu, 12 Mar
Arr 23:55, Thu, 12 Mar

DEL to BOM
Air India AI-191
Dep 21:00, Fri, 13 Mar
Arr 23:10, Fri, 13 Mar

Mr. SIDDHARTH JOSHI
Mr. KULDEEP ATULBHAI TERAIYA

B

lost baggage

Hi,
Its so unprofessional i have been writing emails to you constantly and there have been no reply to any of my mails or call backs as promised .I recently traveled from Dubai to Cochin on 28th October on flight No - AI934 ,my luggage which was supposed to be checked to my final destination (baggage tag No. AI644866 )has apparently not arrived , The ground staff at cochin airport whom i spoke with at the lost luggage counter informed me that they would be in touch within 24 hours to inform me , track down my luggage and let know when i will receive it. It has been 2 days now , despite several calls to the number provided i got in touch with a staff of yours in the concern department , and they have absolutely no information for me as to the whereabouts of my luggage. I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. I have certain items inside which are completely irreplaceable. I hope that the bag will be located and sent back but should it never turn up and be reported missing indefinitely.

I would appreciate an update as soon as possible.
Regards,
Robin Suku

phone subject

hi sir and madam why in nepal your air india office didnt pick up the phone

No response fro e commerce team and no refund

PNR Number : HB3N7
Travel Sector : Coimbatore-Mumbai
Date of Travel : 31 Mar 2018

AND

PNR Number : YV26P
Travel Sector : Mumbai-Jodhpur
Date of Travel : 01 Apr 2018
Passenger Details are as follows:

Name : Umesh U Nair

ISSUE TICKET

Sir, I booked my ticket from Jodhpur to Bangaluru. My ticket PNR is YNH 58 and web Reference is AIBE39270429. But i did not get my ticket. The amount Rs 10315/- is deducted from my account on 30 Mar 2018 at 19:55:06.

I am requesting you please issue the ticket for me from Jodhpur to Bangaluru on 31 mar 2018 or refund the amount to me. So that I can able to book another new booking from Air India.

Thank you

Regards Major R Kannan

No reponse on Helpdesk Number

Air India is worst in the world in providing any kind of service. It far better to take even Rajdhani/ Duranto trains instead on traveling through the AI. None of the helpdesk/ customer care numbers works. All are out of service.. that's disguisting. Luckily one number out of many worked and the person who picked the phone didn't have the curtsey to behave with customer and dropper the call without listening.

Instead of improving the service and worst image they don't care at all, any govt owned firm in India is simply the worst and how can Air India be an exception. Shamefull ... even a small and new Private airlines in India provide much better service than Air India.

Not expecting any response as usual from AI.

Don't travel with AI whatever the circumstance else you will have to suffer in someway.

No answer at 24Hr customer care no

Airindia,

As you guys know you are one of the worst in the world to provide airline service, but atleast have curtesy to answer the phone at customer care service.

Shame on you Air India.

I feel sorry to have you as our National Airline.

Hope you guys will be human oneday.

regards,

could not web check-in

Thanks, exactly what was I was about to write. I rang Air India and told them about web check in error i receive every time I try to and the lady hangs up the phone, I am calling from UK for my mom. Such a ruthless bas****, I did not receive any help neither they have suggested an alternate web check in helpdesk number nor ready to listen to my problem.

Not able to get my cancelled ticket refund back

I made payment for the flight using my friend’s hong kong credit card and he is leaving hong kong permanently on 8th feb, 2013 and before that he will have to surrender his credit card. In the mean time (apart from follow up emails), I called hong kong customer care (25229247, 25229257) and they even do not want to listen to anything and asked to contact Mumbai head office on this and when I asked to provide them the number they said to go to the website every time. After that, I am continuously trying to contact these numbers (022-22796580,011-24624074, 011-24624075) and sometime I got them busy and sometime nobody picks up the phone and worse situation comes when they picks the phone after long time and cut the line immediately. I have spent money in international calls as well.

I have also logged an complain 15 days before but did not get anything. Below is the details:
Your Reference Number is WB-IHKG040113006 (complain ref no)
Website: http: // www.airindia.com/SBCMS/Webpages/feedback_form_new.aspx

Can anybody please provide me the escalation procedure details so that I can escalate this matter ?

An unacceptable experience

Dear Air India,
I fly regularly from India to the UK once if not twice a year with my son
and husband. I teach at Woodstock International School in Mussoorie, North
India.
This year I booked return flights through the school Travel Agent; President
Travels, Dehra Dun, India for my 12 year old son and myself.
Even before our journey commenced it was dogged with inefficiency and
unprofessionalism which continued all the way through.
Our flight to Birmingham, UK, was via Frankfurt with the flight between
Birmingham and Frankfurt with Lufthansa.
On the 18th June I called the AI New Delhi Office to check for any delays
and was told the flight had been “preponed”. This information was totally
unexpected and caused me great inconvenience as the original booking was for
an early morning flight on the 19th and had been changed to the night
BEFORE! At my request my connecting flight to B’ham from Frankfurt was
adjusted to avoid a huge wait and I managed to reach the airport on time,
(at an additional cost and hassle!). I am aware of the strikes AI has been
dealing with but if a company offers flights which passengers pay a high
price for (54,000 RS per ticket) they must be provided with quality service
and be informed of major changes well in advance – both of which were
lacking on my flights.
The flight from Delhi to Frankfurt was one of the worst I have experienced
in my 25 years of travelling. The seats were uncomfortable and shabby, the
special meals we had requested,(my son has egg and nut allergies),were not
provided and the plane disintegrated a third of the way into the journey and
was awash in filth! The toilets were unusable with soiled napkins next to
the sink, dirty nappies on the floor, an unbearable stench of urine which
was visible on the floor- it was absolutely terrible. Undoubtedly this was
the fault of the passengers BUT it is the responsibility of the airline to
ensure the aircraft is hygienic throughout the journey.
It was a relief to reach our destination and the last leg with Lufthansa was
a breath of fresh air!
Last week I checked the flight details on the internet for our return
journey only to find another change I had not been informed about…a 15 hour
wait in Frankfurt for the connecting flight to Delhi. My original booking
was to reach Frankfurt at 4.30pm and catch the plane to Delhi at 9.50pm on
the 19th of July but with the (uninformed) change my connecting flight was
leaving at 7am on the 20th July. I promptly contacted the AI London office
and spoke to “NS”, (0208 745 1005). She changed our flight to Frankfurt to a
later time and arranged a hotel for the night. She was very efficient and
helpful and it was appreciated.
On the morning of 19th July at 8.30am I called the Heathrow airport AI
number, (0208 745 1020/1053). I wanted to verify whether or not I could use
one large suitcase for my son and I and consolidate our luggage allowance.
My reasoning was that it would be easier for me to travel onward to
Mussoorie with one large piece of luggage. I was aware we had 23 kilos each
as check in luggage allowance. I was told it “was fine” as long as we did
not exceed the limit of 46 kilos for 2 people and we could use one suitcase
for both of us. I felt it was better to get a second opinion and at 9.30am
called the London office (0208 745 1005) and spoke to the same “NS” who
recognized my voice and remembered my name. She confirmed my flight details
and special meal request and gave me the ref number for the hotel she had
booked. (Steigenberger Airport Hotel). I repeated my query
regarding consolidating my son and my luggage allowance and using one large
suitcase between us. She told me that as long as the suitcase did not exceed
32 kilos it would be “absolutely fine”. She explained this was a regulation
all airlines follow for safety reasons and as long as the item of luggage
was BELOW 32 KILOS we would be fine.
I proceeded to pack accordingly feeling quite assured and reached the
airport with one suitcase weighing 32 kilos and one small bag weighing 10
kilos ; well within our allowance. We arrived at the Lufthansa counter to
check in and were flabbergasted when we were told that each piece of luggage
could not weigh more than 23 kilos and each passenger was allowed one piece
of check in luggage only and therefore we would be charged for the 9 kilos
excess weight of our suitcase. I explained that my booking was with Air
India who had given me a very clear go ahead to have 32 kilos in one
suitcase. The response was that the Lufthansa rules applied and there was a
54 pounds charge we must pay if we wished to board the flight.
My husband and I were livid and our son was extremely upset. We paid the
money and proceeded to
Frankfurt. There were no Air India representatives present in Birmingham or
in Frankfurt when we arrived there.
On the 20th July we boarded the AI126 from Frankfurt to Delhi and realized
that our special meal request had once again not been catered for. My son
and I were not even seated together and when we reached our seats we found a
heap of crumpled blankets! The aircraft was poorly maintained and looked
worn out. The choice of inflight entertainment was outdated and poor
compared to most other airlines.
I have already had to bear extra expenses due to rearranging travel plans
whilst flying from Delhi to the UK and now that I have had to pay 54 pounds
due to no fault of my own I feel very angry and indignant.
I want to be compensated for this series of events and the financial loss I
have suffered due to incorrect information furnished by Air India. As the
lady at the Lufthansa counter in Birmingham pointed out it is the
responsibility of Air India staff to be familiar with the policies of the
airlines they work with and this was reiterated by Mr.Kushi, Airport Manager
at the Frankfurt boarding gate 45. He advised me to contact Air India Delhi
and London to pursue reimbursement for inconvenience and the 54 pounds I had
to pay in Birmingham to Lufthansa. I have the receipt which I can scan and
send you.
I would appreciate an immediate response and a monetary payment which I
strongly believe you are responsible for and will pursue this matter until
it is resolved.
Look forward to hearing from you.

Non refund of amount for cancelled flight

Our flight AI 131 for 12th May 2012 has been cancelled by Air India. Hence I would like to apply for full refund for following ticket details.
Booking reference no (PNR): JD7WX
Web Reference: AIBE3630098

Issuing Airline: Air India Ltd.
Issued date: Thu, 29 Mar 2012

Dear All,

I am really shocked to see the lukewarm response from Air India. I had booked flight well in advance. I have paid full amount via credit card. Due to unfortunate event of strike, my flight was cancelled at last moment hence I had to get another flight at higher cost.
Since this was cancellation from Air India, I expect common sense of returning my money immediately. However it is pathetic that, I have to write mail to refund. The flight was cancelled on 11th may and I have to get my refund till today. I am feeling very disappointed and angry by this slow response from ecommerce division. Why do they take so long to refund? Why do they require 1 month for refund for cancelled flight? Are Air India doing any favour by returning money? My credit cards are blocked now as I have booked twice. I cannot pay my credit card company for the amount booked for Air India and hence I am being fined by Credit card company due to delay.
Does Air India expect me to take some kind of loan to pay this huge amount. Again If I pay this amount to credit card company and Air India refund this amount back to credit card, I have to spend that much amount as credit card company will not give me my cash.
Air India seems to be punishing me for keeping faith in National carrier.

I am marking this copy to all mail id’s expecting some caring person will take note of it and respond positively.

No Thanking you.

Rupesh Khot

No one responding at city office no.

I am trying to contact Air India of its City Office No.24622220, about getting some information from last two days. But no one is responding on these numbers.

pax ticekt reembus

passanger name : jayalakshmi
PNR NO. HTN46L
DATE : .01.04.2012
FLIGHT NO. AI 803 DEL BLR
This ticket has been cancelled on pax not accompany
still not revert back to the ticket amount

Please revert back the details or send us transaction I D

Regards
SIVAGANESAN
9738479375

Price

whats the price for airticket from -- TRV - to- CMB

baggage allowance very very less

Economy passenger baggage allownace for international flight is very very less in air india..
for a person shifting base from india to hongkong, 20-23kg wt is too less to wrap the essentials

plus the extra baggage charges almost kill the passenger !!

cancalation

iam tring to cancal my tikit

Poor Condiion of Flights

Hi,

I traveled on AI968 flight from Sharjah to Trivandrum on 11th May, 2011. The flight seemed to be so old and I didn't feel any security during the flight.

The flight was not at all full with passengers. Many seats were vacant. I think so the people are mainly hesitating to travel in Air India due to these old flights. If flights are replaced with new ones, I'm sure that all the flights will be full.

I saw the advertisement of new flights in Air India with many facilities and luxuries. Old flights are used only for the people traveling from gulf countries?

I'm so sorry to say these defects of our National Airline. Hope you wold take a good action in this case.

Regards,

Rizwan Rassi

complaint

I am trying to contact Air India frequent flyers from last two weeks. But no one is responding on these numbers provided by the Air India customer care
1. 24631337
2. 24622220