Airtel DTH/DigitalTV, IPTV Customer Care No. 1800 103 6065

I'm writing this with utmost disgust with Airtel DTH service in my area. The people serving from local service center are fraud. They will call you and ask for OTP and say I'll visit in an hour, please share the OTP now, it's raining outside. Once you provide the OTP, they reschedule your home visit request to next day as per their own convenience. Also the remote they are providing is of very cheap quality. It stop working every 3/4 months and you need to replace it and of course pay for it. This is a cheap Business strategy and I've decided I'll port my DTH connection to any local DTH service provider.

It has been a torture and harassment for me for the last few days, I feel depress by the false hope, assurance and timing given by your staff.
Few words are repeated 100 times like Sorry, highlighted, emailed, four hours, just one day.... all meaningless. There has been no action at all.

Please tell about Airtel dth customer care number to Know recharge plans with packages and planes

I have done the recharge yesterday.
. But amount is not reflecting and my services are still suspended condition . contacted your customer care, but they are not risponding....plz help

Since last 3 or 4 days I have been promised by Sanjay technician to add one more dth connection to my existing 3 set tops multi connection package. No response doesnt bother to attend nor pick up calls. Tried requesting on customer care and they promise to call back and install but till now no connection at all. Seems AIRTEL not interested in making customers happy. Need to decide now to switch to better DTH provider.

I have been customer of Airtel DTH since 2010. Earlier it was good and the the response to any queries was quick. In the last 3 years either I find no response or very delayed response. That too after requesting for disconnection.

Last time my STB was not functioning. I made multiple requests. But nobody has turned up. Then I myself checked the problem and got it rectified.

Recently I have requested for relocation of the connection within the same area. But no service engineer has come. Moreover we get calls from customer care asking for feed back and sometimes assuring that the matter will be resolved within the next one hour, which does not come. We get calls from service engineers. But they will not come. Finally I got vexed and requested for disconnection. thereafter I got calls from customer care asking for reasons (as if they are going to rectify). The first caller (in English) from Customer care assured that the matter will be resolved within an hour (same version). But 3 hours gone, no body turned up.. The second caller (in Hindi) again asks for the reason. I don't understand, why they don't have a record of our earlier grievances.

However till date no one has resolved the issue and I've strictly decided not to go with Airtel. Now even planning to surrender my phone connection.

Is Airtel is seeing all this? Hope so...

I am change the pack But one week care not connect for only one

My airtel digital TV some channel has been stopped before few days on to my all channels

I changed my plan I called thrice all time I got not good response from customer care it's better I switch to Other network.....

Respected sir my Airtel seda box name change, my name arokiya doss .

Please don't spoil your day or waste your time and money by opting for Airtel digital TV; very worst customer service, no response to complaints registered about overcharging during reinstallation, very worst behavior of technician, not able to view channels even within a day of reinstallation, recharge to wrong account,which still is not refunded, no receipt given for the amount paid, when a complaint was raised for all this with customer care, the technician comes to your door step with a daring attitude to fight with you; what other reason would one require to opt out of Airtel digital TV and choose a competitor..

Given number is not working...Airtel makes a foolish us....I have try many times but does not get any solution..and now I leave Airtel tv

Airtel not resolving my complaints and not even replying to mails. Shows their true colors

while watching automatically the channel changed. pl look into it

with regards

S Jayasingh Pushparaj

I have given to request for relocation but till no any reply from service dept. and also discuss with customer care but his irresponsible answer received from airtel staff.This is very bad service provider .

Sir

My name hemanth at odisha (or) orissa
In Ganjam district, via chikati, At KOTILINGI village under the 9000 thousand members use Airtel 4G sim but network is very very bad to every one suffer Internet slow browsing . Please take a complaint and quickly solution.

Sir
I have more times complaint Airtel customer service but no responsibility. Why?? What to do. Airtel is bad. What to say , please quick solution, everyone are suffer Airtel Network in Kotilingi village......
Pin:- 761010.

After booking a new connection and Even after 4days of issuing a customer id to me no one turned up to do the setup and after calling thrice every day they just assure that it will be done today.

I am going to change the service provider and going to recommend Tata Sky to everyone and not to go for airtel dth.

Worst ever experience, pathetic service and zero genuinity of the call centre advisors assurance.

Even the senior Advisor are also useless. Even Dish TV is better than you The so called Big Brand airtel.

Most disgusting and horrendous service I have ever experienced with these people. Good for nothing guys!!.. Don't go for Airtel DTH, you will learn a lesson for life.

I have been having DTH for sometime and I am repenting to have taken the annual subscription. Almost every month, there will be one issue or the other which may be ok, but to get the technician to fix it, they will make you to experience hell. Finally, after repeated calls for at least 7 days, someone will show up. Do some hotch-potch stuff and take money. So, if you really see, you end up paying at least 200 every month on top of the monthly subscription. Though they sell 'annual' package with unlimited channels, now-a-days they are saying that star channels are not going to be included.

Now I am going through hell again because of the signal issue. For first four days, they didn't register the complaint saying that they had 'slot issue' and the technician was not available in the area. Upon insisting they make 'false commitments' saying that the issue will be resolved within 24 hrs. Nothing happens. Call them, they put on on-hold, transfer to their floor manager, false commitments with abundant number of sorries and the story repeats.

Now I am asking for disconnection and again, they are putting me to 'call back' and I know no one is going to call me back. The most pathetic part is the way they excuse themselves. a) concerned is busy b) they don't have option in the system c) no direct contact for that specific department.

They set perfect example for how the most ridiculous, pathetic and junk service.

I am throwing the Airtel DTH box right into the dust-bin even for which I am worried about the environment.

Dear Team,

your plans are very costly comparison with other providers so i am plan closed your DTH and think about others.

Regards
Agam Singh

I bought a AIRTEL DTH connection 2 years back,but got fed up of its services in a short time.The value added services got activated by itself without any customer request,and when the request for their deactivation was made,the amount would automatically deduct from my account balance.When numerous complaints were made to the company in this regard through its so-called customer service centres,it bore no fruit.And finally i opted to step back by not recharging further and got another DTH connection of a different company.Then the company started making frantic calls and urged me to reactivate the connection and lured me with its special offers.They assured me of better services in future with prompt services.After their numerous requests,I reactivated the acc. id 3000086027 with Rs.704 including a reactivation fee of Rs.20 on 03-06-2013,but as we say that ''old habits die hard''.,the company started showing its colours once again and i was facing the TV screen once again with its '''no signal'' message flashing on it in bold.Then I started calling the customer care[which actually does;nt care for the customer] which continuously spoke its message of inconvenience regretted,but actually did;nt take any measures to rectify this.And one more thing that i;m not able to understand is that when we are paying a monthly service amount as recharge,then why we are forced to pay Rs.250 everytime as visit charges to their so-called technicians who actually are of no use.So,friends I am disconnecting it finally with a forced option to move to the consumer forum for deficiency in its services and unfair trade practice adopted and would like to advise everybody not to take an aAIRTEL DTH connection fo their better even if given for free.

My TV keeps saying no signal. All connections to the TV are proper. There are no obstructions to the dish and there are no adverse weather conditions either.
I am facing this problem from August till date and I have had 8 visits from their so called "engineers" who seem to fix temporarily but within a few days or hours and again we face the same issue.
I have contacted them numerous times on 18001028080.
The complaint numbers are
02/08/2012: 21493843
24/08/2012: 22625453
30/08/12: 22902153
01/09/12: 22997000
02/09/12: 23057217
12/09/12: 23558571
18/09/12: 23835120
11/10/12: 24929966
The customer service agent informed me that in September itself I have called them 30 times. The details regarding the number of calls and visits has been confirmed to be my their executive Raj Dhangar on 11/10/12 at 17:30.
He even agreed and told me to go to a consumer court.
When I asked him to speak to a manager he initially told me it’s not possible, followed by it will take 2 hrs. When I said I’d wait, he eventually hung up on me.

I had made a complain in regards to ordering an remote.Reference number-23165733 on 05 September 2012 wherein i was promised a remote would be delivered within 24 hours by the service engineer.Again i filed a complain after speaking to the airtel supervisors on 11 September-Reference-23493286....wherein i was promised a remote the next day and was told that action would be taken against the service engineer for not complying with the early order.Till date no remote has been delivered to me.I wonder what service you provide to your customers?Every complain we make we get the ready made answer saying that we are sorry for the inconvenience caused and we promise that our service engineer will call on you at this particular time tomorrow.Your supervisor provided me with 2 local mobile numbers which are always switched off!I feel that due to this deficiency in service airtel is likely to lose customers as they take in undergraduate boys as their service engineers who lack the basic communication skills and no nothing except to fix the dish antenna.I hope i get a favourable reply within 24 hours failing which i shall approach the consumer court for deficiency in service.Ever since this Email I have received 5 more emails promising that the remote will be delivered shortly but till today 16-09-12 i have not heard from the service engineer.I would like to inform all future DTH customers to never take an airtel DTH connection as i am facing this problem of no customer service for the last years.

I AM OWNER OF MOBILE NO. 98161-00925 AND WORKING AS OFFICER IN UCO BANK HOTEL HOMLAND SHIMLA. NO SIGNAL IS THERE AT HIMLAND HOTEL. PLEASE DO THE NEEDFUL

No issue solve I have been Emailing and putting massages to Airtel till from 5 June 2012. My services terminated /barred by airtel with no reason 'AIRTEL A ASSOCIATION OF SCAM'. Shall be sued for false and misleading information. malpractices and illegal billing continue.
Given all poor of payment deposited by me, I am still receiving Telephone calls ( Mandeep singh ph No. 91-124-4997400 3;16PM on 11 june 2012) from Airtel, to deposit the pending bill,

'AIRTEL I DO NOT WANT YOUR SERVICES DISCONNECT BY CONNECTION No.45689744'

And do not sent my bill, my services are already barred by Airtel.

charanjit singh
chanjsingh [at] yahoo [dot] com
Mobile No. 9811250400

sir i am a two year customer, i want realingment for satalight-2 for last 8 month, customer care complaint more then 6 times but not realingment for dth dish position till date. please arrange it realingment for dish sat-2 in future ( not showing the pothigai,and captain tv, vasanth tv) but paying the above channal list.

Hi I had taken connection week ago.Paid Rs 3000 and he(Dealer -Santosh) said,2 months free and later it will be charged.It was working fine for 5 days.Later all channesl blocked.Called customer care and they said will send some technician.Later Santosh not picking up any calls and nothing working.
It's look very horrible service from Airtel DTH people.

resp sir
we kind inform that i was lots of email & customer care number complain a loath a time.but not satisfying answer.and not resolved my complain.i have twice time send legal notice by e mail.but not satisfy reply in your companies.one time i call to mr suryavanshi nodal officer gujarat he was not solved my complain shailesh surti
98258 85898

Its been an awful experience since the day I applied for AIRTEL IP TV SERVICES and I've gone through worst ever service delivery one after another.

My connection is not working since one and half month (5314872), and its been a month I requested for connection termination (due to non service) which is also not yet processed (5368358).

Above all l I am getting calls for non payment of bills during the period services were down which is highly unacceptable.

I've posted complaints in all ways - to costumer care and to nodal officers as well but not getting any response as well as resolution.

hence need an immediate solution for this.

Mayank

Still awaiting a call from Airtel withr regard to my complaint, ph. connection is in the name of my wife, Adele Woods Sanches, ph. no. 41128995, for more details please refer mail trail. Cheque from ICICI bank made out to Bharti Airtel, cheque no.751741 dated 15th Sept 2011 for the amount of Rs.999/- Form cef no. TBLR 281425. Agent said he came from DSA office near Bommanhalli Bangalore.

Re: COMPLAINT AGAINST AIRTEL IPTV SERVICE [|BAL|Qrc2​2609112109​075846267|​]
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121 [at] airtel [dot] inDear Customer, Ref: Email dated 26-09-2011, concern regarding delay in activa...
Sep 27 (3 days ago)

To: 121 [at] airtel [dot] in
Cc:
Sent: 26/09/2011 09:17:06 PM
Subject: Re: COMPLAINT AGAINST AIRTEL IPTV SERVICE [|BAL|Qrc12609111709495842542|]

From: sheridan sanches
Date: Mon, Sep 26, 2011 at 5:06 PM
Subject: Complaint against Airtel IPTV service
To: airtelpresence [at] airtel [dot] in

Good evening,
This is to inform you that I am disgusted with the services of Airtel IPTV, let
me tell you what has happened till date and the next step is consumer court if
this issue is not resolved.
Being an existing customer of Airtel since the days before Airtel (i.e.
with JTM) for my mobile connections, I took Airtel broadband landline as well.
I was called by Airtel when IPTV was launched in Bangalore and even when people
told me that Airtel services were the worse I proudly stated my long
association with the brand and decided to take the Airtel IPTV connection.
I requested for an executive to visit me and check my setup for
compatibility,around the mid Sept.an executive named Suresh Babu 09916702126
visited me and checked my modem and wifi setup and said it was compatible. I
then filled up the application form (form no.281425) was told to made out a
cheque for Rs.999/- and was told I would hear from the service team in a few
days.
A week later I got a call from the service person Anand 09060925459 who tells
me that my modem and wifi setup is not compatible and I had to pay Rs.2500/-
for another modem and set top box. He said there was no point in coming to my
house as there was nothing he could do.
I asked for his manager's number and called him, Mr. Latish 09741101862, I told
him that I was given wrong information and if not resolved, I was going to go
to customer court. This man tells me, you can go to customer court if you wish
thats your problem. Next I spoke to the service manager Santosh 9686656016. He said he will check and get back to me in 5 mins, now he avoids my cals!!!
I then called Airtel to make a complain and was given a complaint no.4464736, I
received a call from an Airtel person who spoke to the sales person Suresh Babu
and confirmed that I was given information saying my modem and wifi setup was
compatible as taught to him by his team leader. The Airtel person took the team
leader's ph. no. and tried to reach him but couldnt. HE informed me of the same
and told he he was escalating the issue and gave me a new complaint no.
4515046.
Now when I check on the complaint numbers, both are listed closed and resolved
by the back end team..........WHAT THE HELL !!!!
My issue is still not resolved and when ever I call to check on the status they
drop my call..............I AM FED UP!!!
I want my money back, hell with your IPTV and to hell with AIRTEL, once I get
my money back I am cancelling my landline and mobile connections. You have
proven what people are saying about your services, they are the worse in
India.
If I dont get a response to this mail, I will go to consumer court and get
justice from there.

I am holding the broadband and IPTV connection of airtel. I had planned to construct my house hence requsted to shift my broadband and IPTV connection to new location. I registered the complaint on around 20th July on the 121. They replied that time for shifting is 72 hrs but due to server upgradation they will take 22 days and i need to pay Rs300 for the shifting charge. But till to yesterday nobody has even bothered to call and visit my house. Yesterday i lodged the complaint again on 121 again and they said that within 24 hrs our engineer will visit. But till now nobody has even tried to pick a call and over that i had received the bill of around Rs1100/- to pay for the connection which i am not using from around an month. This is ridiculous and pathetic service on the part of Airtel. A very very casual approach towards the customers. Request you to please take the necessary measures to shift my connection asap to the new location.

Dear Sir/Madam,

This is to inform you that my Airtel landline Rs.999/-plan (num-01145356562) and so eventually my Wifi internet connection is not working from past four days evening. The representative in the morning promised me it would be serviced within 17:35 and hence I waited without going out or doing any other work as this is my major priority till 5:35 and when no one ever called me I had again called up when another representative informed me that no technical engineer had addressed the case and that he will re-address it into high priority and again no one called me and hence when I called up at 20:00, a rude representative answered and he again gave me the same answer and again said he will put it in high priority. Remember this number is toll free only to airtel am calling them from my vodafone as my Airtel phone is dead. All the cost i took and all the pain of not going anywhere on a sunday, my official work getting spoilt and this rude representative said he cant take it up and when i asked him to transfer to his manager he cut the call. When again I called yet another time, he said manager is busy. This is the heights. Am a team leader in a very high tech networking company and the reasons they give are crap (literally)

Please get this complaint taken in high priority.

P.S Just remember a customer care representative should be concerned about the customer and his complaints. If we do not pay bill on the concerned date you cut the internet connection and this is what customers get back right. Awesome.

Am not paying a single penny if this is not taken care in next 6 working hours.

This has been ridiculous, the company all of sudden can't behave so irresponsible.

Please look forward for that
sincerely ,
Harkaran walia,
G-94 west patel nagar
Contact-(7838651616)
email-karan91walia [at] yahoo [dot] com