Airtel Payments Bank Customer Care No. 1800 23400
- 1800 23400 (For Customer Support, 24/7)
- 1800 203 3330 (To Report A Fraud Complaint)
- 1930 (For National Cyber Crime Helpline)
- 88006 88006 (For WhatsApp Banking)
IVRS Menu : 1800 203 3330
Select your prefered language
- Press 1: If you are calling from any law enforcemnt agency, any bank or from any payment gateway .
- Press 2: If you are a customer of any bank wanting to report any suspicious activity related to airtel payments bank .
- wecare [at] airtelbank [dot] com (For General Query)
Important Links
How to Reset mPIN
By Yourself
- Through My Airtel App's Airtel Payments Bank section
- Through USSD by dialing *400# from Airtel mobile
- Through IVR by dialing 180023400 (all customers)
Send/transfer money from one Airtel Payments Bank Account to another account?
you can send/transfer money using any ways-
- By My Airtel App: Airtel Payments Bank section
- IVR: Dial 180023400 or 400 from registered mobile number (For airtel customers only) or 8800688006 (all customers)
- USSD: Dial *400# from registered mobile number
Branch Locations
| Sr No. | Location | Contact No. | Address |
|---|---|---|---|
| 1 | Bihar, Siwan | 9931099790 | Puja Market, Patar Road, Asaon, Siwan, Bihar, Pin-841287 |
| 2 | Bihar, Katihar | 9973499208 | Station Road Telta, Near SBI, Post-Telta, Opp-Telta Block, Balrampur (Telta), Dist.-Katihar, Bihar, Pin-854317 |
| 3 | Delhi, South Delhi | 9971336688 | E 11, Labour Chowk, Lajpat Nagar Part 1, New Delhi, Pin-110024 |
| 4 | Madhya Pradesh, Sidhi | 9755715708 | Vill + Post Jhajh Chorgardhi, Tehsil-Rampur Naikin, Dist.-Sidhi, MP, Pin-486775 |
| 5 | Uttar Pradesh, Jaunpur | 8853820999 | Purani Bazar, In front of Yashlok Hospital, Near Jalalpur Thana, Jalalpur, Pin-222136 |
Grievance Redressal
Complaint related to Aadhaar based or Bank services
- Email: grievance [dot] officer [at] airtelbank [dot] com
Complaint related to customers
For any complaint related to your bank, plese contact to your district CGO officers:
Principal Nodal Officer
If your query is still not resolved, then you may also escalate your query to the principal nodal officer at the details given below:
- Designation: Principal Nodal Officer
Contact No.: 0124-4247797
Email: pno [at] airtelbank [dot] com
Timings- 9:30am-6:30pm, All days
Address: Airtel Payments Bank,
1st Floor, Tower B, Plot No-16,
Udyog Vihar Industrial Area Phase 4,
Gurugram - 122001
Banking Ombudsman
If your query is not resolved within 30 days, then you can also lodge your complaint online through Complaint Management System (CMS) Portal .
Customer Facilitation Center
- Any queries related to NEFT, you can contact at 0124-4247797 or email at nefthelpdesk [at] airtelbank [dot] com .
For Unresolved Complaints
If you have an existing unresolved complaint, you can visit the help and support section on the Thanks App .
To Report A Fraud
- For any complaint on Fraud, please call at 18002033330 or email at fraud [dot] reporting [at] airtelbank [dot] com with the following details
- Transaction ID / Reference Number
- Transaction Date
- Previous Complaint/Case ID (if available)
Address
Airtel Payments Bank ,
Airtel Centre, Plot No. 16, Udyog
Vi har, Industrial Area Phase 4, Gurugram
Haryana - 122015
