American Airlines Customer Care No.

Updated on Monday, 5 February 2024 - 9:56am

Organization:

American Airlines

Toll free Number(s):

1800 433 7300 (For Contact Support)

All India Number(s):

0124-601 4200 (For Reservations)
0124-417 6700 (For Query)

Website:

Official Website

Important Links

Frequently Asked Questions
To Book Flight
Global Contact Form (For Help/Complaint/Suggestion)

Reservations And Ticket Changes

Sr.No.	Country / Region	Phone	Hours (local)
Asia / South PacificExpand
1	India	0124-6014200 or 0124-4176700	Monday - Friday 9 a.m. - 7:30 p.m. Saturday 9 a.m. - 5:30 p.m. Sunday 10:30 a.m. - 7:30 p.m.
2	Australia	02-9101-1948	English: 24 hours Japanese: 24 hours Korean: 10 a.m. - 7 p.m. (AET) Mandarin: 24 hours
3	China	400-818-7333	Mandarin Chinese: 24 hours English: 24 hours
4	Hong Kong	3057-9197	Mandarin: 24 hours English: 24 hours
5	Indonesia	+65-634-98444	English: 24 hours
6	Japan	03-4333-7675	Japanese: 24 hours English: 24 hours
7	Malaysia	03-2053-5120	English: 24 hours
8	New Zealand	09-308-4014	English: 24 hours Japanese: 24 hours Korean: 10 a.m. - 7 p.m. (AET) Mandarin: 24 hours
9	Singapore	6349-8444	English: 24 hours
10	South Korea	02-6438-9008	Korean: 9 a.m. - 6 p.m. English: 24 hours
11	Sri Lanka	072-098-7370	English: 24 hours
Within the U.S. and CanadaExpand
12	English	800-433-7300	24 hours
13	Spanish	800-633-3711	24 hours
14	French	800-756-8613	7 a.m. - 6 p.m.
15	Portuguese	866-824-8717	6 a.m. - 7 p.m.
16	Japanese	800-237-0027	24 hours
17	Mandarin Chinese	800-492-8095	24 hours
18	Hearing & speech impaired	Dial 711 to be connected through the National Relay Service	24 hours
Africa
19	Morocco	0520-001-375	French: Monday - Friday 8 a.m. - 9 p.m. Saturday - Sunday 9 a.m. - 5 p.m. English: 24 hours
20	South Africa	011-844-6067	9 a.m. - 5 p.m.
Caribbean and BermudaExpand
21	Anguilla	800-744-0006	24 hours
22	Antigua	800-744-0006	24 hours
23	Aruba	297-582-2700	24 hours
24	Bahamas	800-433-7300	24 hours
25	Barbados	800-744-0006 or 246-428-4170	24 hours
26	Bermuda	800-744-0006	24 hours
27	Bonaire	297-582-2700	24 hours
28	Cuba	0800-22737	24 hours
29	Curacao	599-9-869-5707	24 hours
30	Dominica	800-744-0006	24 hours
31	Dominican Republic	Santo Domingo: 809-542-5151 Toll free: 1-809-200-5151	24 hours
32	Grand Cayman	800-744-0006	24 hours
33	Grenada	800-744-0006	24 hours
34	Guadeloupe	0821-980-008 (Service 0,12 / min + call charge) - English 0821-980-008 (Service 0,12 / min + prix appel) - French	24 hours
35	Haiti	509-2996-6000	9 a.m. - 6 p.m.
36	Jamaica	800-744-0006	24 hours
37	Puerto Rico	800-981-4757	24 hours
38	St. Kitts	800-744-0006 or 869-465-2273	24 hours
39	St. Lucia	800-744-0006	24 hours
40	St. Maarten	1-721-545-2040	24 hours
41	St. Vincent	800-744-0006	24 hours
42	Trinidad	868-821-6000	24 hours
43	Turks and Caicos	800-744-0006	24 hours
Europe
45	Austria	01-360-277-3960	German: Monday - Friday 8 a.m. - 6 p.m. Saturday - Sunday 9 a.m. - 5 p.m. English: 24 hours
46	Belgium	070-300-300 (0.15 EUR / minute from landlines)	French: Monday - Friday 8 a.m. - 6 p.m. Saturday - Sunday 9 a.m. - 5 p.m. English: 24 hours
47	Croatia	020-898045	English: 24 hours
48	Czech Republic	225-376-447	English: 24 hours
49	Denmark	82-33-28-95	English: 24 hours
50	Finland	09-8171-0443	English: 24 hours
51	France	0821-980-999 (Service 0,12 EUR / min + call charge)	French: Monday - Friday 8 a.m. - 6 p.m. Saturday - Sunday 9 a.m. - 5 p.m. English: 24 hours
52	Germany	069-5899-6485	German: Monday - Friday 8 a.m. - 6 p.m. Saturday - Sunday 9 a.m. - 5 p.m. English: 24 hours
53	Greece	21-1181-3884	English: 24 hours
54	Hungary	1-429-2346 (calling from Budapest)	English: 24 hours
55	Iceland	800-4185 (toll free number)	English: 24 hours
56	Ireland	0818-710-299 (0.08 EUR / minute from landlines)	English: 24 hours
57	Italy	02-3859-1485	Italian / English: Monday - Friday 8 a.m. - 6 p.m. Saturday - Sunday 9 a.m. - 5 p.m.
58	Netherlands	0900-040-1666 (1 per call, plus standard call charge)	English: 24 hours
59	Norway	815-62-022	English: 24 hours
60	Poland	22-584-42-92	English: 24 hours
61	Portugal	808-20-09-58	Portuguese: Monday - Friday 7 a.m. - 5 p.m. Saturday - Sunday 8 a.m. - 4 p.m. English: 24 hours
62	Spain	912-158-999	Spanish / English: 24 hours
63	Sweden	0771-200-666	English: 24 hours
64	Switzerland	0848-289-289 (0.08 CHF / minute from landlines)	German / French / Italian: Monday - Friday 8 a.m. - 6 p.m. Saturday - Sunday 9 a.m. - 5 p.m. English: 24 hours
65	Turkey	+44-207-660-2300	English: 24 hours
66	United Kingdom	0207-660-2300 or 0844-369-9899 (0,05 GBP / Minute plus phone company's access charges)	English: 24 hours
Mexico, Central and South AmericaExpand
67	Argentina	Buenos Aires: 4318-1111 Toll free: 0-800-444-84253	24 hours
68	Belize	223-2522	24 hours
69	Bolivia	800-100-541	24 hours
70	Brazil	11-3004-5000	Portuguese: 6 a.m. - 11 p.m. English: 24 hours
71	Chile	2-2938-1417	24 hours
72	Colombia	Bogota: 508-5968 Outside of Bogota: 01-800-9171-045	24 hours
73	Costa Rica	4020-1217	24 hours
74	Ecuador	Guayaquil: 04-501-0077 Quito: 02-500-4080	24 hours
75	El Salvador	2298-0777	24 hours
76	Guatemala	2278-7000	24 hours
77	Guyana	231-1027	24 hours
78	Honduras	800-2791-9363	24 hours
79	Mexico	Mexico City: 55-5209-1400 Toll free: 800-904-6000	24 hours
80	Nicaragua	7877-7920	24 hours
81	Panama	269-6022	24 hours
82	Paraguay	009-800-542-0003	24 hours
83	Peru	Lima: 211-7000 Toll Free: 0800-40350	24 hours
84	Suriname	052-0540	24 hours
85	Uruguay	000-4019-0834	24 hours
86	Venezuela	212-720-1185 Toll Free: 0-800-136-2334	24 hours
Middle East
87	Bahrain	+965-2202-2806	English: 24 hours
88	Israel	03-7219-497	Hebrew: Sunday - Thursday 9 a.m. - 5 p.m. English: 24 hours
89	Kuwait	2202-2806	English: 24 hours
90	Oman	800-74562	English: 24 hours
91	Qatar	00800-100-669	English: 24 hours
92	Saudi Arabia	800-850-0685 (Etihad Atheeb / GO Telecom fixed lines, Mobily & Zain mobile networks) 800-844-0652 (Saudi Telecom Company fixed and mobile networks)	English: 24 hours
93	United Arab Emirates	800-03305924	English: 24 hours

Ticket Sales Centers

Sr.No.	Country	City	Email	Hours	Directions	Address
Caribbean
1	Antigua		anu [dot] tsc [at] aa [dot] com	Monday - Friday 8:30 a.m. - 5 p.m.	Opposite Caribbean Union Bank and West Indies Oil compound, next to Billy's Food Mart.	#5 Royal Palm Plaza Friar's Hill Road St. John's, Antigua
2	Aruba		aua [dot] tsc [at] aa [dot] com	Monday - Friday 9 a.m. - 5:30 p.m. Saturday 9 a.m. - 5 p.m.	Located on the first level in front of the parking lot.	Sun Plaza L.G. Smith Blvd #160 Suite 105 Oranjestad Aruba
3	Barbados		bgi [dot] tsc [at] aa [dot] com	Monday - Friday 9 a.m. - 4 p.m. Closed public holidays	Located on the ground floor of Horizon House, next to the Immigration Department.	Ground Floor Horizon House Mc Gregor Street Bridgetown Barbados
4	Cuba	Havana	tsc [dot] hav [at] aa [dot] com	Monday - Friday 9 a.m. - 5 p.m. Saturday 9 a.m. - 1 p.m.	Located in front of the hotel Melia Habana. Ground floor of Barcelona building, next to the Etecsa office.	Calle 76 entre 5ta y 3ra, Playa. Centro de Negocios de Miramar/Edif Barcelona Primer Nivel
5	Curacao		cur [dot] tsc [at] aa [dot] com	Monday - Friday 8 a.m. - 5 p.m. Saturday 9 a.m. - 1 p.m. Closed public holidays	Located opposite the FedEx building on the Schottegatweg.	Promenade Shopping Center Schottegatweg Oost Curacao
6	Dominican Republic	Santo Domingo	intempo [dot] tsc [at] aa [dot] com	Monday - Friday 8:30 a.m. - 5:30 p.m. Saturday 9 a.m. - 1 p.m.	One block from Multicentro. I	Edif. In Tempo Av. Winston Churchill esq. Max Henriquez Ureña Santo Domingo, Dominican Republic
7	Haiti	Port-au-Prince	pap [dot] tsc [at] aa [dot] com	Monday - Friday 8 a.m. - 3 p.m.	At the ground floor by the ticket counter	Toussaint Louverture International Airport Toussaint Louverture Blvd. Port-au-Prince, Haiti
8	Jamaica	Kingston	kin [dot] tsc [at] aa [dot] com	Monday - Friday 9 a.m. - 5 p.m.	Inside the Loshusan Supermarket in Barbican Centre.	Barbican Centre Kiosk inside Loshusan Supermarket 29 East Kings House Road Kingston 6, Jamaica
9	Trinidad	Port of Spain		Monday - Friday 9 a.m. - 5 p.m. Closed public holidays	Location on Independence Square at the Nicholas Towers Building.	Shop #2 Ground Floor, Nicholas Tower Building 63-65 Independence Square Port of Spain, Trinidad
Central America and Mexico
10	Belize	Belize City	bze [dot] tsc [at] aa [dot] com	Monday - Friday 8:30 a.m. - 5 p.m.	Next to Save-U Supermarket.	San Cas Plaza Belize City, Belize
11	Costa Rica	San Jose	Sjo [dot] Etkt [at] aa [dot] com	Monday - Friday 8 a.m. - 6 p.m. Saturday 8 a.m. - 12 p.m.	Next to Starbucks.	Torre 20/20 Local 5, 100 metros al norte de canal 7, Sabana Oeste, San Jose, Costa Rica
12	El Salvador	San Salvador	sal [dot] tsc [at] aa [dot] com	Monday - Friday 9 a.m. - 7 p.m. Saturday 9 a.m. - 1 p.m.		Plaza Futura Local 18, Calle el Mirador, Colonia Escalon San Salvador, El Salvador
13	Guatemala	Guatemala City	gua [dot] tsc [at] aa [dot] com	Monday - Friday 9 a.m. - 6 p.m. Saturday 9 a.m. - 1 p.m.		Hotel Barcelo 7 Av 15-45 Zona 9, Guatemala
14	Honduras	San Pedro Sula	sap [dot] tsc [at] aa [dot] com	Monday - Friday 8:30 a.m. - 5 p.m.		Intercity Hotel Av. Circunvalación Monumento a la Madre San Pedro Sula, Honduras
15	Honduras	Tegucigalpa	tgu [dot] tsc [at] aa [dot] com	Monday - Friday 8 a.m. - 5:30 p.m.		Boulevard Juan Pablo II, Edificio Ex-Hotel Marriot, Tegucigalpa 11101, Honduras
16	Mexico	Guadalajara	gdl [dot] tsc [at] aa [dot] com	Monday - Friday 9 a.m. - 6 p.m.	Located in front of Centro Magno. You can pay using Mexican pesos and valid credit cards.	Avenida Vallarta 2440 local 7B Plaza Los Arcos, C.P. 44130 Guadalajara, Jalisco, Mexico
17	Mexico	Leon, Bajio	bjxmain [dot] tsc [at] aa [dot] com	Monday - Friday 9 a.m. - 6 p.m.	Located in the lobby. You can pay using Mexican pesos and valid credit cards.	Plaza Leon Blvd. A. Lopez Mateos 1102 Oriente Local B16 Col. Los Gavilanes, C.P. 37270 Leon, Gto. Mexico
18	Mexico	Monterrey	campestre [dot] tsc [at] aa [dot] com	Monday - Friday 10 a.m. - 5 p.m.	Located next door to Crochet. You can pay using Mexican pesos and valid credit cards.	Av. Manuel Gómez Morín 911, Del Valle Plaza las Palmas Local 4 66220 San Pedro, Nuevo León Mexico
19	Nicaragua	Managua	mga [dot] maintsc [at] aa [dot] com	Monday - Friday 8 a.m. - 6 p.m.	Behind Edificio Avanz	Edificio Escala, módulo 1F, piso #1 Las Cumbres, costado sur del Edificio Avanz Managua, Nicaragua
South America
20	Argentina	Buenos Aires	unicenter [dot] tsc1 [at] aa [dot] com	Daily 10 a.m. - 10 p.m.		Unicenter Shopping Stand 6408 Martinez
21	Argentina	Buenos Aires	bue [dot] tsc [at] aa [dot] com	Monday - Friday 9 a.m. - 6 p.m. Saturday 9 a.m. - 12:30 p.m.		Avenida Santa Fe 881, CABA
22	Argentina	Cordoba	cordoba [dot] tsc [at] aa [dot] com	Monday - Friday 9 a.m. - 6 p.m. Saturday 9 a.m. - 12:30 p.m.		Avenida Rafael Nunez 4081
23	Brazil	Rio de Janeiro, RJ	tsc [dot] citta [at] aa [dot] com	Monday - Friday 10 a.m. - 7 p.m. Saturday 10 a.m. - 2 p.m. Closed public holidays	Store 117H, located in Building 8 or	TSC Citta - Barra da Tijuca 2nd TSC Av das Americas, 700 Bloco 8 Loja 117 H Shopping Citta America Barra da Tijuca
24	Brazil	Sao Paulo	tsc [dot] renaissance [at] aa [dot] com	Monday - Friday 9:30 a.m. - 7 p.m. Saturday 9 a.m. - 6 p.m. Closed public holidays	Located on Level E1 of the Renaissance Hotel or	Alameda Santos 2233 Level E1 Sao Paulo, Brazil
25	Brazil	Sao Paulo	staybridge [dot] tsc [at] aa [dot] com	Monday - Friday 9:30 a.m. - 7 p.m. Closed public holidays	In the Hotel Staybridge lobby, near the Knoplex complex or	TSC Staybridge Rua Bandeira Paulista, 555 Itaim
26	Chile	Santiago	scl [dot] tsc [at] aa [dot] com	Monday - Friday 9 a.m. - 5:45 p.m. Closed public holidays		Rosario Norte 407, Local #3 Edificio Deloitte Las Condes
27	Colombia	Bogota	colombiatsc [at] aa [dot] com	Monday - Friday 9 a.m. - 6 p.m. Closed public holidays		Clarion Bogota Plaza Hotel Calle 100 Nbr. 18A-30
28	Colombia	Bogota		Monday - Friday 9:30 a.m. - 1:30 p.m.	International terminal - second level A boarding pass for same-day travel is required for entry	El Dorado International Airport
29	Ecuador	Guayaquil	gye [dot] tsc [at] aa [dot] com	Monday - Saturday 10 a.m. - 8 p.m. Sunday 11 a.m. - 8 p.m.	Store # 53, located in the same hallway as the Eiser Zoo Shop.	Policentro Mall Avenida Del Periodista Juan Arzube y Calle 10ma Guayaquil, Ecuador
30	Ecuador	Quito	uio [dot] tsc [at] aa [dot] com	Monday - Friday 9 a.m. - 6 p.m. Saturday 9 a.m. - 4 p.m.	Renazzo Plaza is a gray building located at the corner of Av. de los Shyris and Suecia street. One block from Av. Naciones Unidas.	Av.de los Shyris N35-174 y Suecia Edif. Renazzo Plaza, Planta Baja Quito, Ecuador
31	Uruguay	Montevideo	mvd [dot] sales [at] aa [dot] com	Daily 10 a.m. - 10 p.m.	The kiosk is located on the 2nd level of the shopping center which is next to the World Trade Center Towers or	Montevideo Shopping Center Luis Alberto de Herrera 1290 local 2434 Second Floor Montevideo, Uruguay

For Compliments/Complaints Contact

Sr.No.	Country / Region	Telephone No.
1	Australia	02-9101-1948
2	Hong Kong	3057-9197 (English)
3	Japan	03-4333-7675
4	Korea	02-3483-3909
5	New Zealand	0379-521-22

For Customer Relations

American Airlines Customer Relations
4000 E. Sky Harbor Blvd. Phoenix, AZ 85034
Fax: 800-892-3447 (U.S.),
480-693-2759 (International)

Social Sites

Comments

Need assistance

Submitted by Kamran (not verified) on Tue, 14/01/2020 - 6:38pm.

Hi Team,

Please be noted that below itinerary giving the through fare with 2PC baggage for all the legs.
My concerned is traveler get 2pc Baggage for AA 300 H 10APR 5 JFKLAX sector as well.

Please confirm.

1A PNR - LFRMPH

- TST RLR TC-BIZ MSC RLP SFP ---
RP/DELET3214/DELET3214 MB/AS 14JAN20/1244Z JSJSXU
DELET3214/3249MB/14JAN20
1.NISHTHA/MS
2 AA6664 H 19JAN 7*DELLHR HK1 1215 1635 19JAN E AA/LFRMPH
OPERATED BY BRITISH AIRWAYS
3 AA6144 H 19JAN 7*LHRJFK HK1 1800 2110 19JAN E AA/LFRMPH
OPERATED BY BRITISH AIRWAYS
4 AA 300 H 10APR 5 JFKLAX HK1 2030 0002 11APR E AA/LFRMPH
5 AA 136 N 17APR 5*LAXLHR HK1 1940 1425 18APR E AA/LFRMPH
6 AA6663 N 18APR 6*LHRDEL HK1 1925 0820 19APR E AA/LFRMPH
OPERATED BY BRITISH AIRWAYS
7 MIS 1A HK1 DEL 08JAN

Extra luggage allowance for students

Submitted by Anonymous (not verified) on Wed, 24/07/2019 - 1:23pm.

I choose this Airline ,as my friend said that you give special allowance to students. But I have received communication from Make my Trip that such facility American Airlines does not give. I.feel sorry . Can you help us with extra baggage allowance as ,a student needs to carry an extra utility as they are there for 2 years. Hope you can grant request and oblige .
Thanks
Mother

Check In Baggage Allowance

Submitted by Rahul Satoskar (not verified) on Thu, 09/05/2019 - 6:26pm.

Hello,
I needed information about the Check-in and Cabin baggage allowance of the individual 3 connection flights from Mumbai (India) to Roanoke (USA) on 6th August 2019
The connecting flights are as follows:
1-Mumbai - London- American Airlines AA6658 Operated by British Airways
2-London - Charlotte- American Airlines AA731
3- Charlotte- Roanoke- American Airlines AA 4803 Operated by New Airline

Also, please let me know which baggage allowance will be applicable for the 1st flight from Mumbai to London. Will the baggage allowance of American Airlines be applicable or of British Airways?

Best Regards,
Rahul Satoskar

Third checked Bag

Submitted by Antony Peter (not verified) on Sat, 12/01/2019 - 3:51pm.

Dear madame/sir,
I am flying to Phoenix from Jakarta, Indonesia. I have 2 bags checked, would you kindly be able to let me know how much the 3rd bag cost and what is the weight limitation

Not able to contact India office at the phone number given

Submitted by Anonymous (not verified) on Wed, 09/01/2019 - 11:04am.

I have reserved ticket Delhi-London-delhi on mileage points
I want to get the ticket issued and pay the amount required.
I did it thru AA India office.
Now I am not able to contact India office as phone seems to be
Not working.

Pl adviseA

Reg : Baggage details

Submitted by Saravanan M (not verified) on Wed, 21/11/2018 - 4:26pm.

Hello,
I have booked ticket from Chennai to New York and I could see the baggage information for check-in is 2pc. May I know how much weight I can carry for each bag?

Thanks!

Regarding My Travel, India to Trinidad and Tobago

Submitted by Sudhir Ranjan Singh (not verified) on Thu, 13/09/2018 - 1:59pm.

Hello Sir/Made,
This is Sudhir Ranjan Singh from Bangalore, India. Sir this is to clarify one doubt of mine, that If I am traveling From India to Trinidad and Tobago through your Airlines. Which goes Trinidad and Tobago Via UK and US.
And I have applied for a Transit of US.
So, my question is if my Layover in UK is less than 6 hours, then do I need any kind of Visa for UK, since I will have US Transit Visa.
Please let me know about this condition!

Check In and Cabin Baggage Allowance from Mumbai to Roanoke

Submitted by Rahul Satoskar (not verified) on Thu, 09/05/2019 - 6:46pm.

Hello,
Please, could you tell me the individual Check-in and Cabin Baggage allowance of the 3 individual flights from Mumbai (India) to Roanoke (USA) on 6th August 2019
The flight details are as follows:
1- Mumbai to London- American Airlines- AA 6658 Operated by British Airways
2- London to Charlotte- American Airlines- AA 731
3- Charlotte to Roanoke- American Airlines - AA 4803 Operated by New Airline

Please, could you tell me which baggage allowance will be applicable for the 1st flight from Mumbai to London? Will it be of American Airlines or of British Airways?

Best Regards,
Rahul Satoskar