Aviva Life Insurance Customer Care No. 1800 103 7766
Organization:
Aviva India Toll free Number(s):
- 1800 103 7766 (For Customer Support, Mon-Sat, 9am-6pm)
- 1800 180 2266 (Alternate Customer Support, Mon-Sat, 9am-6pm)
- 1800 103 8000 (For Kerela Users)
All India Number(s):
- 0124-270 9046 (For General Query)
- 7677 5767 75 (For Missed Call Support)
Website:
Official Website
iOS App:
Aviva Wellness360
Android App:
Aviva Wellness360 IVRS Menu: 1800 103 7766/ 0124-270 9046
Select your preferred language
- Press 1: If you are an existing customer and wish to buy an aviva policy
- Press 1: To buy a policy
- Press 2: If you want to pay your premium or have any query regarding premium payment
- Press 3: To intimate a debt or rider claim
- Press 4: To enquire about unclaimed fund in your policy
- Press 5: For any other query regarding your policy
- Press 2: If you are an agent
- customerservices [at] avivaindia [dot] com (For Customer Care)
Important Links
SMS Service
- SMS "AVIVA" to 5676737 from your registered mobile number.
Important Contact Details
| Sr No. | Service | Contact No. | |
|---|---|---|---|
| 1 | For General Query | 0124-2709000, 0124-2709046 | customercare [at] avivaindia [dot] com |
| 3 | For Partners | 18001802111 | weconnect [at] avivaindia [dot] com |
Claim Process
- For any query related to claim process, you can contact 18001037766, or mail at claims [at] avivaindia [dot] com
- You can also make a claim request via filling this Claim Forms .
- To file a claim you can fill this Form .
- For third party insurance company you can contact on the details mentioned below:
Company: Medi Assist Insurance (TPA) Pvt Ltd
Contact No.: 18004259499, 080-26584811
Email: info [at] mediassistindia [dot] com - For more information about claim process, Please Read .
Grievance Redressal
Level 1
- For any query/complaint, you can contact at 18001037766, 9999346907 (Mon-Fri, 9am-6pm) or mail at customerservices [at] avivaindia [dot] com , complaints [at] avivaindia [dot] com .
- You can also fill this Complaint Form or you may also visit to your nearest Branch Location .
Level 2
- If your query is not resolved, then you may also approach to the Officers at the details given below:
Sr No. Designation Contact No. Email Address: 401-A, 4th Floor, Block A, DLF Cyber Park,
Sector20, NH- 8, Gurugram, Haryana - 1220161 Complaint Redressal Officer 0124-2709000 cro [at] avivaindia [dot] com 2 Grievance Redressal Officer 9999346907 gro [at] avivaindia [dot] com - You can also contact to the Grievance Redressal Officers (GRO) at the details mentioned below:
Sr No. Location Designation Name Mobile No. Email East 1 Agartala 1 Deputy Manager Krishna Das 7005845806 krishna [dot] das [at] avivaindia [dot] com 2 Bhubanehwar 1 Deputy Manager / Sr. Executive Bhupesh Kumar Samantaraya / Pravat Pattnaik 9337393609, 9937626737 bhupesh1 [dot] samantaraya [at] avivaindia [dot] com , pravat [dot] pattnaik [at] avivaindia [dot] com 3 Guwahati 1 Assistant Manager / Assistant Manager Ratan Saikia / Mintu Kumar Duttasarma 9864024672, 7578011424 ratan [dot] saikia3 [at] avivaindia [dot] com , mintu [dot] duttasarma2 [at] avivaindia [dot] com 4 Jorhat 1 Deputy Manager Dipak Nath 9706062787 dipak [dot] nath [at] avivaindia [dot] com 5 Kolkata 1 Deputy Manager / Sr. Executive Prasim Majumder / Sanjit Ghosh 9875467042, 9831447264 prasim [dot] majumder [at] avivaindia [dot] com , sanjit [dot] ghosh [at] avivaindia [dot] com 6 Kolkata 5 Executive / Assistant Manager Abhishek Chakraborty / Krishna Das 9851001515, 8927039198 abhishek [dot] chakraborty [at] avivaindia [dot] com , krishna [dot] das2 [at] avivaindia [dot] com 7 Patna 1 Sr. Executive / Sr. Executive Abhishek Kumar / Vikash Kumar 9304019416, 7909096051 abhishek [dot] kumar3 [at] avivaindia [dot] com , vikash [dot] kumar4 [at] avivaindia [dot] com 8 Ranchi 1 Deputy Manager Amit Kumar 9350933300 amit [dot] kumar4 [at] avivaindia [dot] com North 1 9 Amritsar Deputy Manager Deepanshu Khanna 9915535715 deepanshu [dot] khanna [at] avivaindia [dot] com 10 Dehradun Deputy Manager Deepak Thapliyal 7895414672 deepak [dot] thapliyal [at] avivaindia [dot] com 11 Haldwani Sr. Executive Rohit Baliyan 8750262336 rohit [dot] baliyan2 [at] avivaindia [dot] com 12 Delhi 1 (Cp) Sr. Executive / Sr. Executive Sanjeev Kumar / Prince 7678667350, 9650810813 sanjeev [dot] kumar6 [at] avivaindia [dot] com , prince1 [at] avivaindia [dot] com 13 Delhi 7 Sr. Executive Rahul Chauhan 9953583685 rahul [dot] chauhan [at] avivaindia [dot] com 14 Jalandhar Executive Pooja 7888678951 pooja [dot] 1 [at] avivaindia [dot] com 15 Jammu Sr. Executive Kajal Sharma 9796241147 kajal [dot] sharma [at] avivaindia [dot] com 16 Kanpur Deputy Manager Anupam Kumar 6386895120 anupam [dot] kumar [at] avivaindia [dot] com 17 Lucknow Assistant Manager / Sr. Executive Satya Prakash / Sandeep Madhukar 9005770862, 9984541220 satya [dot] prakash4 [at] avivaindia [dot] com , sandeep [dot] madhukar [at] avivaindia [dot] com 18 Ludhiana Executive Harshdip Singh 7528916824 harshdip [dot] singh [at] avivaindia [dot] com 19 Noida 1 Assistant Manager / Amit Kumar / Jobi Pv 9891226462 amit [dot] kumar8 [at] avivaindia [dot] com North 20 Chandigar h Deputy Manager Meenu Singh 9915271391 meenu [dot] singh [at] avivaindia [dot] com 21 Delhi 3 Assistant Manager / Assistant Manager Mohit Nager , Raman Yadav 9599250106, 8368509589 mohit [dot] nager [at] avivaindia [dot] com , raman [dot] yadav [at] avivaindia [dot] com 22 Delhi 5 Sr. Executive Ash Mohd 7503237950 ash [dot] mohd [at] avivaindia [dot] com 23 Delhi 6(Janakpuri) Executive / Executive Avinash / Praveen Mishra 9805684823, 9871035223 avinash [at] avivaindia [dot] com , t_praveenk [at] avivaindia [dot] com 24 Gurgaon 2 Sr. Executive / Executive Shubham Sharma / Satish Kumar 9540980491, 9416329539 shubham [dot] sharma [at] avivaindia [dot] com , satish [dot] kumar1 [at] avivaindia [dot] com 25 Jaipu r Sr. Executive Neha Jangir 6378679535 neha [dot] jangir [at] avivaindia [dot] com South 1 26 Chennai 1 Assistant Manager / Executive G.Adinarayana / Jerom S 9884679502, 8526832517 g [dot] adinarayana [at] avivaindia [dot] com , jerom [dot] s [at] avivaindia [dot] com 27 Hyderaba d 1 Deputy Manager / Sr. Executive /Assistant Manager Allaparthi Lakshmana Bhargav / Kalyan Chakravarthy Bhagavatula / Gadamsetty V Rajesh 7306777709, 9492507462, 9052611647 allaparthi [dot] bhargav [at] avivaindia [dot] com , kalyan [dot] bhagavatula [at] avivaindia [dot] com , g [dot] rajesh [at] avivaindia [dot] com South 2 28 Chennai 1 Deputy Manager P.Ani Kumar 9840055244 p [dot] anikumar [at] avivaindia [dot] com 29 Bangalore 1 Sr. Executive / Executive Rekha / Nayanashree D S 9741522702, 9535543488 rekha [dot] r [at] avivaindia [dot] com , nayanashree [dot] s [at] avivaindia [dot] com 30 Coimbatore 1 Assistant Manager Gunasekar C 9585337404 gunasekar [dot] c [at] avivaindia [dot] com 31 Deputy Manager 7701807780 jobi [dot] pv [at] avivaindia [dot] com 32 Vishakhapatna 1 Executive Kajuluri Lakshmi 9959227220 kajuluri [dot] lakshmi [at] avivaindia [dot] com West 33 Nashik Sr. Executive Shubham Rambhau Jagtap 8975849233 shubham [dot] jagtap [at] avivaindia [dot] com 34 Pune 1 Sr. Executive Garad Haribhau Bhanudas 7972688626 garad [dot] hari [at] avivaindia [dot] com 35 Pune 2 Assistant Manager Saroj Vishwakarma 9718717778 saroj [dot] vishwakarma [at] avivaindia [dot] com 36 Ahmedabad 1 Assistant Manager Nitin Kumar Tiwari 9408016481 nitin [dot] tiwari [at] avivaindia [dot] com 37 Nagpur Assistant Manager Ghanshyamdas Gupta 9175047246 ghanshyam [dot] gupta [at] avivaindia [dot] com 38 Ahmednagar Assistant Manager Sachin S Bhagwat 9552553551 sachin [dot] bhagwat [at] avivaindia [dot] com 39 Aurangabad 1 Deputy Manager Nilesh Baidukar 9823799694 nilesh [dot] baidukar [at] avivaindia [dot] com 40 Kolhapur Sr. Executive Mahendra Porlekar 9595014949 mahendrashrikant [dot] porlekar [at] avivaindia [dot] com 41 Bhopal Deputy Manager Alok Jangle 9302333353 alok [dot] jangle [at] avivaindia [dot] com 42 Indore Executive Jitendra Sharma 7770940477 jitendra [dot] sharma1 [at] avivaindia [dot] com 43 Mumbai 2(Ghatkopar) Sr. Executive Bhagyashree Patil 9867383311 bhagyashree [dot] patil1 [at] avivaindia [dot] com 44 Mumbai 3 (Thane) Sr. Executive Prabhakar Sunil Yadav 9356466841 prabhakar [dot] yadav [at] avivaindia [dot] com 45 Mumbai 4 Deputy Manager Vikas Pandurang Maner 9869247551 vikas [dot] maner [at] avivaindia [dot] com 46 Mumbai 5 Sr. Executive Darshana Pravin Ichake 9867244039 darshana [dot] ichake [at] avivaindia [dot] com 47 Surat 1 Sr. Executive Nirali Nimish Shah 9601018679 nirali [dot] shah [at] avivaindia [dot] com 48 Vadodara Assistant Manager Bhavik Shukla 9428520001 bhavik [dot] shukla [at] avivaindia [dot] com
Level 3:
- If your are still not satisfied, then you can lodge your complaint online through Bima Bharosa or through Insurance Regulatory and Development Authority of India (IRDAI) .
- You also can lodge your complaint online through Council for Insurance Ombudsmen (CIO) or visit CIO Centres .
Download Forms
Offices Address
nridesk [at] avivaindia [dot] com (For NRI Queries)
| Sr.No. | Office | Address (Aviva Life Insurance Company India Ltd.) |
|---|---|---|
| 1 | Registered Office | 2nd floor, Prakashdeep Building, 7 Tolstoy Marg, New Delhi - 110001 Delhi, India |
| 2 | Corporate Office | 401-A, 4th Floor, Block A, DLF Cyber Park, Sector-20, NH-8, Gurugram, Haryana-122 016, India. |
